Implementing NeGP by V. Sivasubramanian, Director ... - eGovReach
Implementing NeGP by V. Sivasubramanian, Director ... - eGovReach
Implementing NeGP by V. Sivasubramanian, Director ... - eGovReach
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<strong>Implementing</strong> <strong>NeGP</strong><br />
V. <strong>Sivasubramanian</strong> / <strong>Director</strong> / NeGD / DeitY<br />
Kohima<br />
May 25, 2012
<strong>Implementing</strong> <strong>NeGP</strong><br />
“Make all Government services accessible to<br />
the COMMON MAN IN HIS LOCALITY,<br />
through Common Service Delivery Outlets and ensure<br />
EFFICIENCY TRANSPARENCY & RELIABILITY<br />
of such services at AFFORDABLE COSTS to realise<br />
the BASIC NEEDS of the common man”
• Core infrastructure<br />
Where do we stand ?<br />
– Uneven but largely in place <strong>by</strong> the end of 2012<br />
– NKN, Disaster Recovery, Horizontal Connectivity<br />
• Human Resources<br />
– SeMTs in each State & UT, Composite Teams, CIOs<br />
• Services<br />
– Early success in every sector, only a few nationwide<br />
– Possibility of leveraging eDistrict, National App. Store<br />
• Aadhaar, Cloud, Mobile & Common Services<br />
– Potential for transforming applications & service delivery
Core Infrastructure under <strong>NeGP</strong><br />
State Wide Area Network<br />
State Data Center<br />
Common Service Centers<br />
SSDG and State Portal<br />
1,20,000<br />
No. of CSCs Rolled Out<br />
Connectivity<br />
1,00,000<br />
80,000<br />
60,000<br />
40,000<br />
20,000<br />
0<br />
95,710 98,319<br />
80,669<br />
69,574<br />
73,225<br />
57,482<br />
43,464<br />
27,200<br />
10,350<br />
4,000<br />
June 2008 June 2009 June 2010 June 2011 Feb 2012<br />
* Proposed
E-Infrastructure Status Summary<br />
States where SDC, SWAN, SSDG &<br />
CSC effectively operational<br />
States where SDC, SWAN, SSDG &<br />
CSC operational<br />
States where SDC, SWAN, & CSC<br />
operational<br />
States where SDCs & SWAN<br />
operational<br />
0<br />
1 Manipur<br />
9 Tripura, Gujarat, West Bengal, Kerala, Sikkim,<br />
Maharashtra, Puducherry, Manipur,<br />
Meghalaya<br />
15 Gujarat, Tripura, Tamil Nadu, Puducherry,<br />
West Bengal, Andhra Pradesh, Meghalaya,<br />
Karnataka, Manipur, Orissa, Sikkim, Haryana,<br />
Kerala, Maharashtra and Nagaland<br />
States where SWANs operational 30<br />
States where SDCs operational 16<br />
States where CSCs operational 19<br />
States where SSDGs operational 4
E-Infrastructure Status<br />
S No. Name of State / UT SDC SWAN CSC SSDG<br />
1 Manipur<br />
2 West Bengal<br />
3 Kerala<br />
4 Sikkim<br />
5 Maharashtra<br />
6 Meghalaya<br />
7 Tripura<br />
8 Gujarat<br />
9 Puducherry<br />
10 Goa<br />
11 Nagaland<br />
12 Tamil Nadu<br />
13 Orissa<br />
14 Karnataka<br />
15 Haryana<br />
16 Andhra Pradesh<br />
17 Bihar<br />
18 Assam<br />
19 Uttarakhand<br />
20 Arunachal Pradesh<br />
21 Mizoram<br />
22 Madhya Pradesh<br />
23 Himachal Pradesh<br />
24 Jharkhand<br />
25 Chandigarh<br />
26 Rajasthan<br />
27 Uttar Pradesh<br />
28 Chhattisgarh<br />
29 NCT of Delhi<br />
30 Punjab<br />
31 Lakshadweep<br />
32 Jammu & Kashmir<br />
33 Andaman & Nicobar Islands<br />
34 Dadra & Nagar Haveli<br />
35 Daman & Diu<br />
SDC, SWAN, SSDG<br />
Effective<br />
CSCs<br />
Effective<br />
70% and<br />
above<br />
40-70%<br />
40% and<br />
below<br />
Implemented<br />
Implementation<br />
in progress<br />
Implementation yet<br />
to start / initial stage
Status of Mission Mode Projects<br />
CENTRAL - 10<br />
(3)<br />
• Banking*<br />
• Insurance*<br />
• Income Tax<br />
• Central Excise<br />
• MCA 21<br />
• Pensions<br />
• Passport<br />
(6)<br />
(8)<br />
(2)<br />
(17)<br />
• e-office (Pilot)<br />
• National ID / UID<br />
• Immigration /Visa<br />
• Posts<br />
(18)<br />
(16)<br />
(4)<br />
(1)<br />
(9)<br />
STATE - 14<br />
• Land Rec./NLRMP<br />
(18)<br />
• Transport<br />
• e-District<br />
(10)<br />
• Commercial Taxes<br />
• Treasuries (13)<br />
• Municipalities<br />
• Police – CCTNS<br />
• Agriculture<br />
• India Portal<br />
• NSDG<br />
• CSC<br />
• e-Courts<br />
• EDI<br />
• e-Biz<br />
INTEGRATED - 7<br />
• e-Procurement<br />
Total No. of Service Categories Planned : 275 (84 Central, 140 State, 51 Integrated)<br />
(12)<br />
• Gram Panchayats<br />
• Employment Exch.<br />
• Health<br />
• Education<br />
• PDS<br />
(8)<br />
(16)<br />
(22)<br />
(23)<br />
(12)<br />
(6)<br />
(1)<br />
(6)<br />
(Services)<br />
(4)<br />
(4)<br />
(29)<br />
•Gone Live - 18 •Under Implementation- 9 •Design & Development - 1<br />
•Scoping - 3<br />
* Industry Initiative - 2 Number of Service Categories have been indicated within brackets
Summary of MMP Evaluation Status<br />
Category Central MMPs Integrated MMPs State MMPs Total<br />
A 7 1 0 8<br />
MCA 21<br />
e-Trade (EDI)<br />
Income Tax<br />
NPR<br />
UID<br />
Central Excise & Customs<br />
Banking<br />
Insurance<br />
B 3 4 9 16<br />
Passport e-Courts Commercial Taxes<br />
Immigration & Visa India Portal e-District (Pilot)<br />
India Post NSDG Road Transport<br />
e-Procurement Treasuries<br />
e-Municipality<br />
Agriculture<br />
e-Panchayat<br />
Police CCTNS<br />
Land Records (Ph-I)<br />
C 2 1 1 4<br />
e - Office (pilot) e-Biz(Pilot) Employment Exchange<br />
Pensions<br />
Total 12 6 10 28<br />
* Three new MMPs (PDS, Health and Education) and Land Records (NLRMP) have not been<br />
categorized.<br />
** Core Infrastructure Projects (SDC, SWAN and CSC) have not been categorized.<br />
8
Common Services<br />
• NSDG, SSDG, Domain Gateways … connected<br />
• Mobile Service Delivery Gateway & AppStore<br />
• E-Pramaan – Aadhaar, e-Authentication Services, Digital<br />
Signatures or Single Sign on<br />
• Payment Gateway & Financial Services<br />
• Document/Certificate Repositories<br />
• Open Government Platform<br />
• eProcurement & eOffice<br />
• GIS, Language & Web Portal Services<br />
• Non-emergency Public Services – 166
Service Delivery Platform<br />
Call Centre<br />
State Data Centre<br />
..<br />
CSC<br />
..<br />
CSC<br />
CSC<br />
..<br />
Aadhaar<br />
Internet<br />
State Portal<br />
e-Forms/ m-Forms<br />
Certificate<br />
Repository<br />
SSDG<br />
MSDG<br />
Payment Gateway<br />
Information<br />
List Services<br />
List Offices<br />
List e-Forms<br />
Standards based<br />
Message Routing, Authentication<br />
Guaranteed Delivery & Transaction Log<br />
Time-stamping & Status Tracking<br />
…<br />
..<br />
SWAN<br />
.<br />
State<br />
District<br />
s Blocks<br />
Talukas<br />
Registration<br />
Transport<br />
Revenue<br />
Municipalities<br />
SHQ<br />
Collector’s<br />
Office<br />
Govt. Departments at various levels<br />
Tehsil / Taluks
Special Initiatives and Achievements 2011-12<br />
• Electronic Delivery of Services Bill introduced in Parliament<br />
• National IT Policy released as part of Triad of Policies<br />
• Mobile Service Delivery of applications and services<br />
– Mobile Service Delivery Gateway (>70 Central / State Depts)<br />
– Mobile App Store (33 applications)<br />
• e-District pilots implemented (37 districts in 13 States) and<br />
project approved for National Rollout<br />
• E-Authentication Framework<br />
– Aadhaar, Digital Signatures and Single Sign-On<br />
• Payment Gateway<br />
• Open Government Platform inaugurated<br />
• Rules notified under Section 6A of the IT Act, 2000
The Way Forward 2012-13<br />
Infrastructure<br />
• Complete rollout of core infrastructure<br />
• Resolve critical issues and gaps<br />
– CSCs – Connectivity, Power, Services; Strengthen CSC-SPV<br />
– SDCs – Migrate all State MMPs to SDC, Disaster Recovery<br />
– SWANs – National Knowledge Network integration, Horizontal<br />
connectivity<br />
– SSDG, State Portal, eForms, eDistrict – Harmonize<br />
• Promote and monitor effective utilisation<br />
– Mandate use of core infrastructure <strong>by</strong> all Central/State Depts<br />
– Integrated Infrastructure Utilisation Monitoring System
The Way Forward 2012-13<br />
Services<br />
• Focus on Services: Across-the-Counter, Transactions, Quality,<br />
Delivery through 166 number<br />
• Mission Mode Projects<br />
– Engage with critical projects<br />
(Passports, Immigration, e-Biz, e-Procurement, e-Courts, Pension, e-Office)<br />
– Implementation of eDistrict in at least 100 additional districts<br />
– Promote BPR in 3-4 major citizen services projects<br />
• Quick Replication Framework<br />
– Key applications to be identified, standardised & scaled-up on Cloud (Land<br />
Records, Panchayats, Municipalities …)<br />
– Mobile App Store, Govt. App Store
The Way Forward 2012-13<br />
Enabling Framework & Capacity Building<br />
• Sensitising top leadership and policymakers<br />
• Demand generation for services<br />
• Legal Enablement & Standards<br />
– Electronic Service Delivery Rules under the IT Act, 2000<br />
– Standards and Interoperability Framework<br />
• HR Policy for eGovernance<br />
• Strengthening organisations<br />
– <strong>NeGP</strong>, NIC, NISG, State Govts ,State Nodal Agencies…<br />
• Capacity Building<br />
– Effective utilisation of State eGov Mission Teams & Composite Teams<br />
– Training at all levels - IT Secretaries , Mission Leaders, CIOs, eChampions<br />
– Knowledge & Collaboration Portal<br />
National e-Governance Plan
States/UTs Annual Action Plan<br />
Quarterly Physical and Financial Targets<br />
SDCs<br />
• Milestones<br />
• Rack and Server<br />
Utilisation<br />
• Storage Utilisation<br />
• NKN Connectivity<br />
• Internet Bandwidth<br />
Utilisation<br />
• No. of Departments and<br />
Applications Onboard<br />
SWANs<br />
• Milestones<br />
• PoPs Operationalised<br />
• Department Onboard<br />
• Horizontal Offices<br />
Connected<br />
• % Bandwidth Utilisation<br />
• NKN Connectivity
States/UTs Annual Action Plan<br />
Quarterly Physical and Financial Targets<br />
SSDG<br />
• Milestones<br />
• No of Services<br />
Operational<br />
• No of Departments<br />
Onboard<br />
• No of Transactions<br />
CSC<br />
• Milestones<br />
• No of CSCs with<br />
Connectivity<br />
• No of G2C services<br />
available<br />
• Gross Transactions<br />
through CSCs/Month<br />
• No of CSCs having > 200<br />
Transactions/month
States/UTs Annual Action Plan<br />
Quarterly Physical and Financial Targets<br />
E-District<br />
• Milestones<br />
• No of Districts Gone Live<br />
• No of Depts services are<br />
operational<br />
• No of Operational e-<br />
Services<br />
• No of Transactions/Month<br />
Capacity Building<br />
• Quarterly State Apex<br />
Committee Meeting<br />
• Utilisation of SeMTs and CTs<br />
• State e-Gov Training Plan<br />
• No of Training Programs<br />
conducted<br />
• No of Persons Trained<br />
Status of state MMPs and other e-Services operational with No<br />
of Transactions
Some Expectations from States<br />
1. Prepare State/UT eGov Annual Action Plan 2012-<br />
13<br />
– Strategy, activities, responsibilities, targets, outcomes<br />
– Large pilots in 6 months, rollout <strong>by</strong> March 2013<br />
2. Capacity Building<br />
– SeMTs, Mission Leaders of key State Departments<br />
3. Issue detailed guidelines to Departments<br />
4. Prepare manuals for Depts, Service Providers,<br />
CSCs<br />
5. Adopt Centralized web-based models<br />
6. Promulgate EDS Rules<br />
7. Target Across-The-Counter services
<strong>NeGP</strong> is for you !
SWAN Implementation<br />
J&K<br />
Punjab<br />
Himachal<br />
Pradesh<br />
CHD<br />
Punjab<br />
HP<br />
Uttarakhand<br />
Arunachal Pradesh<br />
Haryana<br />
Haryana<br />
Sikkim<br />
Rajasthan<br />
Delhi<br />
UP<br />
Uttar Pradesh<br />
Bihar<br />
Bihar<br />
MGH<br />
Assam<br />
MNP<br />
NGL<br />
Gujarat<br />
MP<br />
JHD<br />
Jharkhand<br />
WB<br />
West Bengal<br />
TRIPURA<br />
MZR<br />
Daman and Diu<br />
Dadra and Nagar Haveli<br />
Maharashtra<br />
Maharashtra<br />
CHH<br />
Orissa<br />
Lakshadweep<br />
Goa<br />
Karnataka<br />
Karnataka<br />
Kerala<br />
Kerala<br />
AP<br />
Andhra<br />
Pradesh<br />
TN<br />
Tamil<br />
Nadu<br />
Puducherry<br />
Andman<br />
30 SWAN implemented<br />
1 Implementation at Advanced stage<br />
2 Bid Process Initiated<br />
2 RFP under preparation / revision
*9422 CSCs are non-operational due to termination / urban and non operational centers of SCAs in Andhra Pradesh, Bihar, Chhattisgarh,<br />
Delhi, Goa, Haryana, Jharkhand, Tamil Nadu, Uttar Pradesh and Uttarakhand, as reported <strong>by</strong> SCAs<br />
Operational CSCs<br />
Jammu<br />
J&K Kashmir<br />
• CSCs Operational- 88897<br />
• 33 States / UTs<br />
• 24 SCAs<br />
Delhi<br />
Chandigarh<br />
Gujarat<br />
Gujarat<br />
Daman and Diu<br />
Dadra & Nagar Haveli<br />
Lakshadweep<br />
Rajasthan<br />
Goa<br />
Punjab<br />
Karnataka<br />
Karnataka<br />
Himachal<br />
Pradesh<br />
Haryana<br />
Kerala<br />
HP<br />
Haryana<br />
MP<br />
Maharashtra<br />
Kerala<br />
Uttaranchal<br />
Andhra<br />
Pradesh<br />
Tamil<br />
Nadu<br />
Uttarakhand<br />
Uttar Pradesh<br />
AP<br />
UP<br />
Chattisgarh<br />
CHH<br />
Orissa<br />
Puducherry<br />
TN<br />
BiH<br />
JHD<br />
Orissa<br />
Bihar<br />
WB<br />
West Bengal<br />
Andaman & Nicobar<br />
Islands<br />
Sikkim<br />
MGH<br />
ASM<br />
TRIPURA<br />
Arunachal Pradesh<br />
MZR<br />
NGL<br />
MNP<br />
100% (9)<br />
70%-100% (10)<br />
50% - 70% (4)<br />
10% - 50% (7)<br />
≤ 10% (3)<br />
Under Discussion (2)
SDC Implementation Status<br />
Milestone<br />
No. of States<br />
States<br />
Implementation Timelines<br />
SDC Operational<br />
16<br />
Gujarat, Tripura, Rajasthan, Tamil Nadu, Puducherry, West Bengal, Andhra Pradesh, Meghalaya,<br />
Karnataka, Manipur, Orissa, Sikkim, Haryana, Kerala, Maharashtra and Nagaland<br />
Implementation in Progress<br />
2<br />
Uttar Pradesh and Andaman<br />
Mar-Apr‘12<br />
Implementation initiated<br />
2<br />
Madhya Pradesh and J&K<br />
Jul– Aug’12<br />
Site yet to be handed over<br />
2<br />
Mizoram and Jharkhand<br />
Oct‘12<br />
Bid Process in advance<br />
Stage<br />
3<br />
Lakshadweep, Chhattisgarh and Bihar<br />
Dec‘12<br />
Revised RFP under<br />
Preparation<br />
4<br />
Himachal Pradesh, Uttarakhand,<br />
Assam and Punjab<br />
Jan-March‘13<br />
RFP yet to be prepared /<br />
published<br />
4<br />
Goa & Dadra & Nagar, Daman & Diu<br />
and *Arunachal Pradesh<br />
Sep’13<br />
Opted Out<br />
2<br />
Delhi<br />
Chandigarh<br />
Infrastructure<br />
Utilization<br />
* Decision Pending
SSDG Implementation Status<br />
Milestones<br />
No of States<br />
States<br />
Implementation Timelines<br />
Go - Live<br />
4<br />
Goa, Tamil Nadu, Manipur, Nagaland<br />
Implementation in<br />
advanced stage<br />
5<br />
Himachal Pradesh, Puducherry, Jammu & Kashmir, Meghalaya,<br />
Uttar Pradesh<br />
Apr – Jul ’12<br />
Implementation in Progress<br />
11<br />
Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Madhya Pradesh,<br />
Maharashtra, Mizoram, Punjab, Rajasthan, Sikkim, Tripura<br />
Aug ’12 – Mar ‘13<br />
Bid Process completed,<br />
State to issue LoI/Contract<br />
4<br />
Andaman & Nicobar, West Bengal, Kerala, Haryana<br />
RFP Floated and Bid<br />
evaluation in progress<br />
4<br />
Chhattisgarh, Jharkhand, Gujarat,<br />
Orissa,<br />
States which are yet to float<br />
RFP<br />
3<br />
Chandigarh, Karnataka,<br />
Uttarakhand<br />
Lakshadweep,<br />
DPR Not Submitted yet<br />
4<br />
Delhi,<br />
D&D, D&N
41 Pilot Districts in 16 States… 13 States are live!<br />
S.<br />
No.<br />
State<br />
No. of Pilot<br />
Districts<br />
1 Uttar Pradesh 6<br />
2 Assam 2<br />
3 Punjab 2<br />
4 Madhya Pradesh 5<br />
5 Bihar 4<br />
6 Haryana 1<br />
7 Kerala 2<br />
8 Tamil Nadu 6<br />
9 West Bengal 2<br />
10 Jharkhand 1<br />
11 Maharashtra 3<br />
12 Uttarakhand 1<br />
13 Orissa 2<br />
14 Mizoram 1<br />
15 Rajasthan 2<br />
16 Puducherry 1<br />
Total 41
25<br />
In 1st year Services in 100 additional Districts to go<br />
Live<br />
States (DPR<br />
S.No. Approved)<br />
No. of non<br />
pilot districts<br />
with CSC>70%<br />
Total Districts<br />
1 Assam 27 25<br />
2 Kerala 14 12<br />
3 Maharashtra 35 25<br />
4 Mizoram 8 5<br />
5 Orissa 30 15<br />
6 Punjab 20 10<br />
7 Tamil Nadu 32 10<br />
Total 166 102<br />
Pilot Districts<br />
Roll out districts
Central MMP- Banking<br />
S. No Service Category<br />
1. Electronic Central Registry under SARFAESI Act<br />
2. Banks Electronic Mass Payment System<br />
3. One India One Account
Central MMP- Insurance<br />
S. No Service Category<br />
1. Premium Calculations and online Receipt of Premium<br />
2. Online Processing of Claims and Settlement of Claims<br />
3. Storing policy documents in soft form<br />
4. Improve Customer Awareness, through education and<br />
Information<br />
5. Online Registration / Redressal of Grievances (Direct from<br />
Customers) Online<br />
6. Registration / Redressal of Complaints / references from DPG<br />
/ GOI / VIPs
Central MMP- Income Tax<br />
S. No. Service Category S.No. Service Category<br />
1. Allotment of PAN and TAN 10. Challan Status Enquiry<br />
2. e-filing of PAN/TAN application 11. Computerized processing of Income Tax<br />
Returns<br />
3. Know your PAN/TAN facilities 12. e-filing of returns of Income in digitized ITRs<br />
4. Status tracking and grievance<br />
handling of PAN/TAN<br />
applications<br />
13. Dissemination of tax information on web<br />
through website<br />
www.incometaxindia.gov.in<br />
5. PAN Query in Batch Mode 14. Accounting of tax payments through OLTAS<br />
6. Online Tax Calculator 15. Computerization of all TDS functions, from<br />
filing, payments to processing<br />
7. Downloadable e-forms 16. Online AIR returns filing and AIR filer’s<br />
information<br />
8. Online Return Preparation<br />
Software<br />
17. E-payments of taxes<br />
9. Downloading of Challans 18. Refund Banker for quicker delivery of<br />
refunds
Central MMP- Central Excise<br />
S.<br />
No<br />
Service Category S.No. Service Category<br />
1. Online Registration of Central Excise<br />
Assessees and online amendment<br />
2. Online Registration of Service Tax<br />
Assesses and online amendment<br />
3. Electronic filing of Central Excise<br />
Returns<br />
9. Revenue Reconciliation. (Receipt of payment<br />
information from Banks using EASIEST and<br />
reconciling with the information mentioned in<br />
the return submitted <strong>by</strong> the assessees)<br />
10. Online Messages/ Alerts to users on business<br />
related matters<br />
11. Automated Report Generation<br />
4. Electronic filing of Service Tax Returns 12. Audit Module involving selection of units based<br />
in risk parameters and tracking of audit results<br />
5. Electronic filing of claims, permissions,<br />
intimations submitted <strong>by</strong> assessees in<br />
the course of business with the Dept.<br />
6. Instant E-acknowledgement of<br />
documents with an Unique Document<br />
Identification no.<br />
7. View, file and track the status of<br />
documents filed online<br />
8. Processing of Claims, Permissions,<br />
intimations filed <strong>by</strong> the assessee<br />
13. Online filing of reply to Show Cause Notice<br />
14. Online filing of application for Provisional<br />
Assessment<br />
15. Online filing of Refund Claims<br />
16. Online filing of selected Export related<br />
documents
Central MMP- MCA 21<br />
S. No Service Category<br />
1. Name approval<br />
2. Incorporation of new companies<br />
3. Filing of Annual Statutory Returns<br />
4. Filing of forms for change of names/address/<strong>Director</strong>’s<br />
details<br />
5. Creation/Modification/Satisfaction and verification of<br />
charges<br />
6. Filings for various statutory services required under the<br />
Companies Act<br />
7. Inspection of company documents (public records)<br />
8. Investor grievance Redressal
Central MMP- Pensions<br />
S. No Service Category<br />
1. Online filing of grievances <strong>by</strong> Pensioners,<br />
other Stakeholders etc.<br />
2. Dissemination of Information concerning<br />
Pension and retirement related matters to<br />
Pensioners, other Stakeholders, etc
Central MMP- Passport<br />
S. No Service Category S.No. Service Category<br />
1. Time taken for Tatkaal<br />
Passport.<br />
2. Time taken for Normal<br />
Passport.<br />
10. Information to applicants<br />
3. No. of Passport outlets. 12. Paperwork<br />
4. No. of public dealing counters<br />
at passport outlets<br />
5. Public dealing hours per<br />
working day<br />
6. Scope for expansion of<br />
passport outlets/counters<br />
7. Waiting period to submit<br />
passport application<br />
11. Grievance handling through service<br />
level phone, on-line & mail.<br />
13. Exchange of information with police<br />
14. Management Information System<br />
15. 18 X 7 CALL CENTRE<br />
16. Police verification<br />
8. Accountability of employees 17. Status alerts through SMS<br />
9. Training of employees
Central MMP- e-Office (Pilot)<br />
S. No Service Category<br />
1. Admin Module<br />
2. e-File and Correspondence Manager<br />
3. Record Manager<br />
4. Knowledge Management Services
Central MMP- National ID/UID<br />
S. No Service Category<br />
1. e-Authentication
Central MMP- Immigration/Visa<br />
S.<br />
No<br />
Service Category S.No. Service Category<br />
1. Facilitation services to the traveller<br />
<strong>by</strong> providing multi-channel access to<br />
relevant information and submission<br />
of forms<br />
2. On-line appointments, application<br />
status tracking, feedback and<br />
grievance redressal<br />
6 Effective facilitation of travellers at<br />
Immigration<br />
7. Effective targeted intervention through<br />
an integrated approach to profiling, risk<br />
assessment and watch-listing<br />
3. Visa Issuance service 8. Inter-agency information and alert<br />
sharing services<br />
4. Integrated database of ‘unique case<br />
files’ for travellers for effective<br />
collection and dissemination of<br />
traveller information<br />
5. Document verification and<br />
authentication services to the<br />
Mission, Immigration and FRRO<br />
9. Alert generation and dissemination<br />
service
S.<br />
No<br />
State MMP- Land Records<br />
Service Category S.No. Service Category<br />
1. Record of rights with maps to scale 9. Wasteland Management<br />
2. Issuing of land based certificates such as<br />
caste certificates, income certificates,<br />
domicile certificates, information for<br />
eligibility for development programmes,<br />
10. Requisition and acquisition of land, and<br />
resettlement and rehabilitation of displaced<br />
persons<br />
3. Speedy and efficient property<br />
registration<br />
11. Development of roads, bridges, highways, rail<br />
lines, airports, telecommunication networks,<br />
and other utility mapping<br />
4. Last mile connectivity to Tehsils 12. Land resources management<br />
5. LAN & Citizen Service centres at Tehsil<br />
level<br />
13. Rural Development programmes such as<br />
PMGSY, NREGS, SGSY etc.<br />
6. Land based planning of development<br />
activities including location of schools,<br />
hospitals, tourism circuits etc.<br />
14. Determining location of new projects<br />
7. Disaster management 15. Planning and managing transport and tourism<br />
circuits; laying pipelines, fibre-optic channels,<br />
mobile phone towers etc.<br />
8. Civic amenities planning 16. banking (location of branches/ field offices) etc.
S. No Service Category S.No. Service Category<br />
1. Renewal of Driver’s License 10. Transfer of ownership<br />
2. Duplicate for Driver’s License 11. Obtaining of noting / terminating of<br />
hire purchase / hypothecation/lease.<br />
3. Change of Address of the 12. Clearance Certificate<br />
Driving License<br />
4. On Line Submission of 13. No Objection Certificate<br />
Application for a new License<br />
5. Selecting a Date for Driving 14. Duplicate RC<br />
Skill Test<br />
6. International Driving Permit 15. Obtain extract of B-Register<br />
7. Driving License for persons<br />
holding foreign Driving<br />
License<br />
8. Online payment of license<br />
related fees<br />
State MMP- Transport<br />
16. Reserve an advance registration<br />
number<br />
17. Online payment for registration<br />
related fees.<br />
9. Change of address 18. Issue of Master Pass.
State MMP- e-District<br />
S.<br />
No<br />
Service Category S.No. Service Category<br />
1. Cerificates - Domicile, Nativity,<br />
Caste, Marriage, Income,<br />
Employment etc.<br />
2. Social Welfare Schemes - Social<br />
welfare Pensions (Old age, Widow,<br />
Handicap, Destitute), Scholarships<br />
3. Revenue Court Services -Case<br />
listing, Case adjournment, Stay<br />
orders, Final orders, Status of<br />
execution of orders: Information,<br />
Tracking, and filing of misc.<br />
applications.<br />
4. Ration Card Related services -<br />
Registration, change of address,<br />
addition or deletion of members,<br />
issue of duplicates etc.<br />
5. RTI related services - Application, tracking,<br />
monitoring, redressal, appeals etc. related<br />
to all departments<br />
6-10. 5 Service categories at the choice of the<br />
States
State MMP- Commercial Tax (1/2)<br />
S.<br />
No<br />
Service Category S.No. Service Category<br />
1. Self-creation of User-id and<br />
Password for accessing e-<br />
services<br />
7. Auto Business rules to validate the<br />
applications and the information<br />
submitted <strong>by</strong> the dealers<br />
2. Online Dealer’s Profile 8. Auto alerts to the concerned Sector Office<br />
in case of change in dealer information<br />
3. Computer-aided assessment 9. Information of the Returns to the<br />
concerned sector officer with complete<br />
return detail<br />
4. Usual portal services, etc. 10. Auto risk analysis of the return submitted<br />
<strong>by</strong> the dealer<br />
5. Statutory forms to be available<br />
online for downloading through<br />
secured logins and digital<br />
certificates<br />
6. Online registration of<br />
grievances<br />
11. Auto matching/mismatching of<br />
sale/purchase details for ITC verification<br />
12. Auto generation of annual return data for<br />
the assessing officer to assess the dealer
State MMP- Commercial Tax (2/2)<br />
S. No Service Category S. No. Service Category<br />
13. Auto creation of dealer<br />
ledgers and secured access<br />
to the concerned officers<br />
14. Auto calculation of interest<br />
due on the refund amount<br />
18. Online registration under VAT and CST Act<br />
19. Online filing of VAT, CST and Professional<br />
Tax returns<br />
15. Auto calculation of<br />
outstanding liabilities of a<br />
dealer and offsetting<br />
16. Auto scheduling of hearing<br />
dates<br />
17. MIS reporting to give a 360<br />
degree view<br />
20. Online payment of CT including<br />
professional tax<br />
21. Online application of issue of CST related<br />
declaration forms /certificates<br />
22. Online application for the issue of waybills
State MMP- Treasuries<br />
S.<br />
No.<br />
Service Category S.<br />
No.<br />
Service Category<br />
1. Personal management 8. C&AG interface<br />
2. Payroll 9. Financial data warehouse<br />
3. Pension 10. e-status enquiry from DDOs and banks<br />
regarding pensions, debt, debentures<br />
allotment, cheques and challans<br />
4. Receipt 11. e-audits<br />
5. Fund management 12. Budget<br />
6. Virtual treasury 13. Accounts<br />
7. Banking interface
State MMP- Municipalities<br />
S.<br />
No.<br />
Service Category S.<br />
No.<br />
1. Payment of Property Tax,<br />
Utilities Bills and<br />
Management of Utilities<br />
that come under the<br />
ULBs<br />
2. Registration and Issue of<br />
Birth/Death Certificate<br />
3. Grievances and<br />
Suggestions<br />
Service Category<br />
5. Procurement & Monitoring of<br />
Projects<br />
6. Health Programs<br />
7. Accounting System<br />
4. Building Approvals 8. Personnel Information System
State MMP- Police (1/2)<br />
S.<br />
No.<br />
Service Category S.<br />
No.<br />
1. State-SCRB-NCRB Data Transfer and<br />
Management Service<br />
Service Category<br />
9. Activity Log Tracking & Audit Service<br />
2. Crime and Criminal Reports 10. User Access and Authorization Management<br />
Service<br />
3. Crime and Criminal Records and 11. Petition Management Service<br />
Query Management<br />
4. Publication Service 12. Unclaimed/Abandoned Property Register<br />
Service<br />
5. Police Email & Messaging Service 13. Complaint and FIR Management Services<br />
6. User Help and Assistance Service 14. Investigation Management Service<br />
7. State CAS Administration &<br />
Configuration Management Service<br />
8. User feedback Resolution &<br />
Feedback service<br />
15. Court and Jail Interface & Prosecution<br />
Management Service<br />
16. PCR Call Interface and Management Service
State MMP- Police (2/2)<br />
S.<br />
No.<br />
Service Category S.No. Service Category<br />
17. Talaash Service 21. NCRB Citizen Interface<br />
18. Person of Interest 22. NCRB Interface for RTI<br />
19. Registered Vehicle and Vehicle of<br />
Interest Service<br />
20. Citizen Portal Services<br />
23. Crime & Criminal Record Dashboard<br />
21 Notification of Alerts
State MMP- Agriculture<br />
S.<br />
No.<br />
Service Category S.<br />
No.<br />
Service Category<br />
1. Providing information on soil health 7. Monitoring implementation / Evaluation of<br />
schemes & programs<br />
2. Information on crops, farm<br />
machinery, training and Good<br />
Agricultural Practices (GAPs)<br />
8. Information on fishery inputs<br />
3. Information on forecasted weather 9. Information on irrigation infrastructure<br />
4. Information on prices, arrivals,<br />
procurement points, and providing<br />
interaction platform<br />
5. Electronic certification for exports<br />
& imports<br />
10. Drought Relief and Management<br />
11. Livestock Management<br />
6. Information on marketing<br />
infrastructure<br />
12. Information on Pesticides, Fertilizers and<br />
Seeds
State MMP- Gram Panchayat<br />
S.<br />
No<br />
Service Category S.<br />
No.<br />
Service Category<br />
1. National Panchayat Portal (NPP) 7. Unique codes to Assets & Utilities<br />
2. Panchayat Profiler 8. Citizen-centric services<br />
3. Planning & Budgeting (PlanPlus) 9. Unique code to Panchayats<br />
4. Accounting (PRIASoft) 10. Grievance Redressal<br />
5. Scheme Implementation &<br />
Monitoring<br />
11. Basic GIS Applications<br />
6. Social Audit 12. Skill Management
State MMP- Employment Exchange<br />
S. No Service Category<br />
1. Collection of Employment Market Information (EMI) from the employers<br />
2. Rendering Vocational Guidance and Career Counseling<br />
3. Dealing with the notification of vacancies, making submissions and followup<br />
with the job-seekers<br />
4. Quick and speedy service exchange and information within departments<br />
for effective inter-departmental MIS, speedy information communication<br />
and centrally accessible information to officials at all levels<br />
5. Availability of comprehensive information on the Employment Market of<br />
India in a timely manner and effective decision support system for planning<br />
6. Job seeker registration, renewal, updation and maintenance of the<br />
records
CSC: G2C Services (1/5)<br />
State G2C Services in Brief Services Initiated as on<br />
Jan’11<br />
Andhra Pradesh<br />
•Information services of Agriculture & Cooperation Department<br />
•Utility services (Electricity, BSNL bill payment), Online Form Filing, Form<br />
submission, Caste and Income Certificates<br />
•Land Record Services,<br />
•VAT & CST Returns - Commercial Tax Department<br />
•Sale of Common Entrance Examination for Admission into polytechnics<br />
(CEEP) - Department of Technical Education<br />
•Transport Department Services - Transport Department<br />
•Mutation of electoral cards / issuance of duplicate voter IDs<br />
•VAT & CST Returns - Commercial Tax<br />
Department<br />
•Sale of Common Entrance Examination for<br />
Admission into polytechnics (CEEP) -<br />
Department of Technical Education<br />
•Transport Department Services - Transport<br />
Department<br />
•Mutation of electoral cards / issuance of<br />
duplicate voter IDs<br />
•Provision of Certificates (Caste and Income)<br />
Assam<br />
•CSCs as stamp vendor for selling of non-judicial Stamp and Stamp<br />
paper<br />
•Certificates, Pension, Grievances, Jamabandi, Utility services (Electricity<br />
bill payment)<br />
•Photographs & Printouts of photographs of beneficiaries - MNREGA<br />
Bihar •RTI service, Birth Death, Caste, Income and residential certificates ,<br />
NREGA Services, Public Grievance Redressal System<br />
•CSCs appointed as nodal agency for service delivery under Right to<br />
Services Act<br />
•Photographs & Printouts of photographs of<br />
beneficiaries – MNREGA<br />
•CSCs appointed as nodal agency for service<br />
delivery under Right to Services Act<br />
Chhattisgarh<br />
Gujarat<br />
•VLEs appointed as Choice Agents<br />
•Financial Inclusion – VLEs to become BCs for various banking and<br />
financial services<br />
•Land Records, Utility services (Electricity bill payment), Birth Certificate,<br />
Death Certificate, forms<br />
•Financial Inclusion – VLEs to become BCs<br />
for various banking and financial services
CSC: G2C Services (2/5)<br />
State G2C Services in Brief Services Initiated as on Jan’11<br />
Goa •E-application form filling – e-Governance •E-application form filling – e-Governance<br />
Haryana<br />
Himachal<br />
Pradesh<br />
J& K<br />
Jharkhand<br />
•Nakal of Land Records, Caste, Domicile Certificates, Social Welfare<br />
Schemes, India Gandhi Vivah Shagun Yojna (IGPVSY), Ration cards<br />
•Agricultural Advisory services, e-Samadhan, Application for elector<br />
registration,<br />
•Various application forms (elector registrations, Himachal Pradesh<br />
Public Service Commission, forms for Forest, Agriculture, Animal<br />
Husbandry, Horticulture and Fisheries etc)<br />
•Nakal Jamabandi Services<br />
•Financial Inclusion – VLEs to become BCs for various banking and<br />
financial services<br />
•Solar Lantern Charging Stations / Solar Mobile charging facilities -<br />
TERI & CDAC<br />
•Provision of all non-banking services through CSC<br />
•NREGA MIS Data Entry Service, Digitization of national 18th cattle<br />
survey data, Jail Sakshatkaar, postal products, stamp vendor, Fixation<br />
of Government transaction rates, digitization of Kendu leaves<br />
collectors data<br />
•Panchayat Banks for Rural benefit disbursal<br />
•Banking Correspondent Activities – UTL & Jharkhand Grameen Bank<br />
•NREGA wage disbursal – kiosk banking – Baro District<br />
•Para-legal advisory - District Legal Service Agency – Palamu<br />
•Kendu leaf collector – data digitization – latehar<br />
•Financial Inclusion – VLEs to become BCs for various banking and<br />
financial services<br />
•Nakal Jamabandi Services<br />
•Solar Lantern Charging Stations / Solar Mobile<br />
charging facilities - TERI & CDAC<br />
•Provision of all non-banking services through CSCs<br />
•Financial Inclusion – VLEs to become BCs for<br />
various banking and financial services<br />
•Panchayat Banks for Rural benefit disbursal<br />
•Banking Correspondent Activities – UTL &<br />
Jharkhand Grameen Bank<br />
•NREGA MIS Data Entry Service, Latehar district<br />
•NREGA wage disbursal – kiosk banking – Baro<br />
District<br />
•Para-legal advisory - District Legal Service Agency<br />
– Palamu<br />
•Kendu leaf collector – data digitization – latehar<br />
•Financial Inclusion – VLEs to become BCs for<br />
various banking and financial services
CSC: G2C Services (3/5)<br />
State G2C Services in Brief Services Initiated as on Jan’11<br />
Kerala<br />
MP<br />
•Utility services (Electricity, BSNL, water bill payment)<br />
•Agricultural services<br />
•Launch of Helpdesks in select Police Station (known as Janamaithri<br />
Police Station)<br />
•e-Filing of monthly returns <strong>by</strong> traders<br />
•Submission of online application for Ration card in<br />
Thiruvananthapuram district<br />
•Registration of Comprehensive Health Insurance for APL and BPL<br />
Families on behalf of Chiak<br />
•Admit card for Kerala Entrance Exam (KEAM) - Commissioner of<br />
Entrance Examination<br />
•UID enrollment through CSCs<br />
•Basic Computer training for Kadumbashree network – Community<br />
Development Societies (CDs) of Poor Women<br />
•Admission forms to Degree Courses<br />
•E-Grants project – Scholarships to SC/ST students<br />
•Issuances of about 75,000 certificates – eDistrict Projects – Kunnur<br />
& Palakkad districts<br />
•Registration of Labourers in the Entegramam Portal<br />
•Application forms for Kerala Medical Engineering admit cards –<br />
Commissioner of Entrance Examinations (CEE)<br />
•SSLC result display and provisions of marksheet printout at CSC<br />
centers<br />
•MP Online Services,<br />
•Financial Inclusion – VLEs to become BCs for various banking and<br />
financial services<br />
•Solar Power Project – CDAC / TERI<br />
•Admit card for Kerala Entrance Exam (KEAM) -<br />
Commissioner of Entrance Examination<br />
•UID enrollment through CSCs<br />
•Basic Computer training for Kadumbashree<br />
network – Community Development Societies<br />
(CDs) of Poor Women<br />
•Admission forms to Degree Courses<br />
•E-Grants project – Scholarships to SC/ST students<br />
•Issuances of about 75,000 certificates – eDistrict<br />
Projects – Kunnur & Palakkad districts<br />
•Registration of Labourers in the Entegramam<br />
Portal<br />
•Application forms for Kerala Medical Engineering<br />
admit cards – Commissioner of Entrance<br />
Examinations (CEE)<br />
•SSLC result display and provisions of marksheet<br />
printout at CSC centers<br />
•Financial Inclusion – VLEs to become BCs for<br />
various banking and financial services<br />
•Solar Power Project – CDAC / TERI
CSC: G2C Services (4/5)<br />
State G2C Services in Brief Services Initiated as on Jan’11<br />
Maharashtra<br />
Mizoram<br />
•Land Records,<br />
•Utility services (Electricity bill payment, Water connection),<br />
Certificates (Birth, Death, Caste, Domicile, Non-creamy layer,<br />
Marriage, Senior Citizen, student’s income etc)<br />
•Disbursal of social sector scheme benefits (Financial help to<br />
freedom fighters, Indira Gandhi Awas Yojna, Janmachi Mryutyuchi,<br />
National Old Age Pension Scheme, Poor Family Finance Scheme,<br />
Sanjay Gandhi Yojna),<br />
•Stone crusher license, Stone Mine License.<br />
•e-District Services<br />
•Development of Mizoram Online<br />
•Development of Mizoram Online<br />
Nagaland •Vahan & Sarathi – Transport Department •Vahan & Sarathi – Transport Department<br />
Orissa<br />
Rajasthan<br />
•Birth and Death certificates, property tax, Utility services<br />
(Electricity and BSNL), trade license<br />
•Utility services (Electricity bill payment), Land Records, stamp<br />
vending, Salary computerization, Digitally Signed Bonafide<br />
certificate service<br />
•Application Forms for Patwari Exams and deposition of<br />
examination fees, Board of revenue<br />
•Computerized salary invoices – Finance Department<br />
•Issuance of application forms and deposition of examination fees<br />
for Rajasthan Public Service Commission (RPSC)<br />
•MNREGA activities - MIS updation, Application for job card, wage<br />
disbursal<br />
•Application Forms for Patwari Exams and<br />
deposition of examination fees, Board of revenue<br />
•Computerized salary invoices – Finance<br />
Department<br />
•Application forms for Rajasthan Public Service<br />
Commission (RPSC)<br />
•Issuance of application forms and deposition of<br />
examination fees for Rajasthan Public Service<br />
Commission (RPSC)<br />
•MNREGA activities - MIS updation, Application<br />
for job card, wage disbursal<br />
•Issuance of Land Records / Stamp vending
CSC: G2C Services (5/5)<br />
State G2C Services in Brief Services Initiated as on Jan’11<br />
Sikkim<br />
Tamil Nadu<br />
Tripura<br />
Uttar<br />
Pradesh<br />
Uttarakhand<br />
•MNREGA Data Entry Job, Biometric Ration Card Preparation<br />
•Electoral services, Transport, Grievances<br />
•E-application forms available through SSDG & State Portal –<br />
eGovernance<br />
•UID enrolment <strong>by</strong> VLEs<br />
•MNREGA Data Entry Job,<br />
•Biometric Ration Card Preparation<br />
•Tele-Homeopathy - Tripura Homeopathy Hospital<br />
•e-District services, Lokvani services , NREGA digitization work, Print<br />
outs of unsigned Land Records<br />
•VLEs being developed as aggregators for the prestigious<br />
“Swavalamban Pension Scheme” of PFRDA<br />
•Services available at www.indg.in (India Development Gateway)<br />
through CSCs<br />
•Income, Caste, Haisiyat, Domicile & Character Certificate through<br />
Janadhar Services (State initiative)<br />
•Data Entry for National Rural Health Mission (NRHM) for creating<br />
database of Pregnant Women and new born child<br />
•E-application forms available through SSDG & State<br />
Portal – eGovernance<br />
•UID enrolment <strong>by</strong> VLEs<br />
•MNREGA Data Entry Job<br />
•Tele-Homeopathy - Tripura Homeopathy Hospital<br />
•VLEs being developed as aggregators for the<br />
prestigious “Swavalamban Pension Scheme” of<br />
PFRDA<br />
West Bengal<br />
•Registration, Employment Exchange, Awareness campaign, Utility<br />
services (Electricity, BSNL payment), Postal services, Agricultural<br />
Services<br />
•Data-Entry of MGNREGA through CSCs<br />
•VLEs to act as collection agents under State Assisted Scheme of<br />
provident fund – Unorganized Workers (SASPFUW)<br />
•VLEs to act as collection agents under State<br />
Assisted Scheme of provident fund – Unorganized<br />
Workers (SASPFUW)
Integrated MMP- India Portal<br />
S. No Service Category<br />
1. It is a Unified portal providing ‘single window<br />
access’ to information and G2C services to be<br />
electronically delivered from all state sector<br />
institutions and organizations.
Integrated MMP- NSDG<br />
S. No Service Category<br />
1. Messaging<br />
2. Gateway Services <strong>Director</strong>y<br />
3. Registration<br />
4. Audit Logging<br />
5. National Services <strong>Director</strong>y<br />
6. Reporting
Integrated MMP- e-Courts<br />
S. No Service Category<br />
1. Case Filing, Scrutiny, Registration, Case Allocation, Court<br />
Proceedings, Details entry of a Case, Case Disposal &<br />
restoration, Transfer of Case etc<br />
2. Certified copies of orders and judgments, Case status,<br />
Calculation of court fees, Cause lists, Institution Registers,<br />
and Court Diaries<br />
3. Information exchange with police, prisons, land records<br />
department, registration offices etc; distant<br />
production/examination of under trial and witnesses<br />
through videoconferencing<br />
4. Monitoring of pendency in the courts
Integrated MMP- CSC<br />
Large number of G2C and B2C services being delivered<br />
using CSCs as front-ends.<br />
CSC Services
Integrated MMP- EDI<br />
S. No Service Category<br />
1. Electronic Delivery of Services <strong>by</strong> all foreign trade<br />
regulatory/facilitating organizations on 24x7 basis<br />
2. Electronic filing/ clearance of export/ import documents <strong>by</strong><br />
exporters, importers, agents, Customs, Ports, Airports,<br />
CONCOR, DGFT etc<br />
3. e-Payments of duties, charges (handling, freight etc.) <strong>by</strong><br />
Ports, Airports, CONCOR, DGFT, Customs, Custodians, users<br />
etc.<br />
4. Electronic exchange of documents between community<br />
partners like Customs, Ports, Airports, CONCOR, DGFT, Banks,<br />
Agents, Exporters, Importers
S.<br />
No<br />
Integrated MMP- e-Biz (1/2)<br />
Service Category S.No. Service Category<br />
1. Issue of <strong>Director</strong> Identification<br />
Number (MCA)<br />
2. Issue of Certificate for Corporation<br />
(MCA)<br />
3. Issue of Certificate for<br />
Commencement of Business (MCA)<br />
4. Issue of Permanent Account<br />
Number (CBDT)<br />
5. Filing of Returns <strong>by</strong> Companies<br />
(Form 1) (CBDT)<br />
6. Tax Deduction Account Number of<br />
Income Tax Dept (CBDT)<br />
7. Excise Tax Registration (Form R-1)<br />
(CBEC)<br />
9. Service Tax Registration (Form ST-1) (CBEC)<br />
10. Filing Half-yearly Service Tax Returns<br />
(CBEC)<br />
11. Issue of Industrial Entrepreneur<br />
Memoranda (DIPP)<br />
12. Issue of Industrial License (DIPP)<br />
13. Issue of Importer Exporter Code (DGFT)<br />
14. Application for Environmental Clearance<br />
(MOEF)<br />
15. Filing of FC-GPR (Reporting of Forex<br />
Transaction) (RBI)<br />
8. Filing monthly returns for<br />
production and removal of goods<br />
(Form E.R 1) (CBEC)<br />
16. Filing for Employees State Insurance<br />
Corporation (ESIC, MoLE)
S.<br />
No<br />
Integrated MMP- e-Biz (2/2)<br />
Service Category<br />
17. Filing for Employees Provident Fund<br />
Organization (ESIC, MoLE)<br />
S.No. Service Category<br />
23. Filing of Annual Returns under Factories<br />
Act, 1948 (State Factories Department)<br />
18. Issue of Registration Certificate<br />
under Value Added Tax (State CTD)<br />
19. Filing of Returns <strong>by</strong> Dealers (State<br />
CTD)<br />
20. Registration of SSI unit under the<br />
Industries Development and<br />
Regulation Act (State Industries<br />
Department)<br />
21. Registration under Shops and<br />
Establishment Act ((State Labour<br />
Department)<br />
22. Issue of license under Factories Act,<br />
1948 (State Factories Department)<br />
24. Payment of Property Tax (Municipal<br />
Authority)<br />
25. Application for power connection<br />
from DISCOM (State Electricity Deptt)<br />
26. No Objection Certificate from<br />
Pollution Control Board (Pollution<br />
Control Board)<br />
27. Registration for Profession Tax (State<br />
Commercial Taxes Department)<br />
28. Issue of Name Availability Letter (MCA)<br />
29. Permission to charge the line
Integrated MMP- e-Procurement<br />
S. No Service Category<br />
1. Central Registration of suppliers / contractors<br />
2. Indent Management<br />
3. e-Auction<br />
4. e-Tendering<br />
5. Contract Management<br />
6. e-Billing and payment mechanism<br />
7. Management Information Systems (MIS)
• Mobile Service Delivery - Progress & Next Steps<br />
• The Framework for Mobile Governance was notified in The Gazette of India in February 2012<br />
• Mobile Service Delivery Gateway (MSDG) is being developed <strong>by</strong> C-DAC :: device- and technology- agnostic<br />
solutions for all delivery channels, including SMS, Voice/ IVR, Unstructured Supplementary Service Data (USSD),<br />
Mobile Applications Store (m-Appstore), Location-Based Services, and Cell Broadcast<br />
SMS Gateway was launched in July 2011 :: The number 51969 (shortcode) has been opened <strong>by</strong> most telecom service<br />
providers at normal non-premium rates for SMS over mobile phones<br />
m-Appstore was opened in January 2012 and can be accessed from http://www.mgov.gov.in/<br />
• MSDG with all its channels is proposed to be fully operational <strong>by</strong> 31-Dec-2012 :: 125 Depts. proposed to be<br />
integrated with MSDG for deployment and delivery of mobile based services<br />
• MSDG has been enabled for integration with all MMPs<br />
• Ready and Operational Channel (1)<br />
• Short Message Service (SMS) Channel<br />
• Ready and Operational Channel (2)<br />
• m-Appstore Channel<br />
• PUSH SMS (Messages sent <strong>by</strong> Departments to users/<br />
citizens) ::<br />
• 61 unique accounts have been operationalized for<br />
integrating Departments<br />
• Approx. (~) 21,00,000 SMSes have been pushed so far<br />
<strong>by</strong> the integrating Departments<br />
• Largest users: MPSC (~ 11,70,000), Sales Tax<br />
Maharashtra (~ 9,50,000), Tech Edn. Maharashtra (~<br />
11,000), CEG Karnataka (~ 10,000)<br />
• PULL SMS (Messages sent <strong>by</strong> citizens/ users to<br />
Departments) ::<br />
• 57 unique services have been operationalized for<br />
integrating Departments<br />
• Leading integrators: Nagaland (24), Maharashtra (8),<br />
West Bengal (7), UID (6)<br />
• 33 generic mobile applications (m-apps or apps)<br />
have been developed and hosted on the MSDG<br />
Appstore<br />
• The 33 generic apps largely cover services related<br />
to Social Welfare and Issuance of Certificates (e.g.<br />
Phone Connection, Duplicate Ration Card, Birth<br />
Certificate, Old Age Pension, Marriage Registration,<br />
Domicile Cert, Income Cert, Record of Rights<br />
Application, etc)<br />
• These are ready to be made live once they are<br />
integrated with the relevant databases of the<br />
integrating Departments.<br />
• Currently the apps are available on the Android<br />
platform; work is underway to offer them on the<br />
Java 2 Micro Edition (J2ME) platform, for all round<br />
compatibility with Java enabled mobile phones<br />
(as of 10-Apr-2012)
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