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<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
2005 Edition<br />
WetFeet Insider Guide
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Insider Guide<br />
<strong>Credit</strong> <strong>Suisse</strong><br />
<strong>First</strong> <strong>Boston</strong><br />
2005 Edition<br />
Helping you make smarter career decisions.
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<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
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Table of Contents<br />
<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong> at a Glance . . . . . . . . . . . . . . . . . . . . . . 1<br />
The Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7<br />
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8<br />
The Bottom Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12<br />
Industry Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13<br />
Organization of the Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15<br />
On the Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21<br />
Investment Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22<br />
Trading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27<br />
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29<br />
Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30<br />
The Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35<br />
Lifestyle and Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36<br />
Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38<br />
Workplace Diversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40<br />
Civic Involvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42<br />
Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46<br />
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47<br />
Career Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49<br />
Insider Scoop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52<br />
Getting Hired. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55<br />
The Recruiting Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56<br />
Interviewing Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61<br />
Grilling Your Interviewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63<br />
For Your Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65<br />
Recommended Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66<br />
The Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69<br />
Key People. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
at a Glance<br />
At a Glance<br />
North American Headquarters<br />
11 Madison Avenue<br />
New York, NY 10010<br />
Phone: 212-325-2000<br />
Fax: 212-325-6665<br />
www.csfb.com<br />
Major Lines of Business<br />
Investment banking with strengths in M&A; sales, trading, and research;<br />
leveraged and private equity finance; derivatives; equity underwriting; and<br />
project finance. Serves institutional, government, corporate, and high-networth<br />
clients.<br />
Primary Competitors<br />
Bear Stearns, Deutsche Bank, Goldman Sachs, Merrill Lynch, J.P. Morgan<br />
H&Q, Morgan Stanley, Lehman Brothers, Citigroup Global Markets, UBS<br />
Financial Services.<br />
Key Differentiating Factors<br />
• <strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong> is 100 percent owned by <strong>Credit</strong> <strong>Suisse</strong> Group, a<br />
European financial services holding company with interests in commercial<br />
and private banking, investment banking, asset management, and insurance.<br />
• As of the first quarter of 2004, CSFB handled 15.9 percent of initial public<br />
offerings, ranking second among investment banks, according to Investment<br />
Dealers’ Digest.<br />
• CSFB ranked number one in global high-yield corporate debt, according to<br />
Investment Dealers’ Digest.<br />
1
At a Glance<br />
In the Recruiter’s Words<br />
“For entry-level positions we’re not expecting [candidates] to have expertise. Do<br />
they have problem-solving skills? What type of activities do they participate in?<br />
Are they well-rounded? Being an analyst means basically your life. It takes that<br />
kind of juggling ability to be successful here.”<br />
“An internship can be extremely important. It can be [conducted] at another<br />
bank or with private client or wealth management firms. The internships show<br />
an interest in financial services. It’s important for us to see an interest in that<br />
area.”<br />
“What we don’t look for is the stereotypical . . . banker. We look for people<br />
who are independent thinkers, because we believe that to have individual ideas<br />
we need individual minds. Of our incoming class, 35 percent have never taken<br />
an accounting class in college. We look for people who have the ability to learn.<br />
We have one person who just graduated with a degree in theology. The reason<br />
we hired him is his original approach to what we do. He hasn’t been focused on<br />
being a banker his entire career.”<br />
“We’re looking for players who can come up with creative ideas, people who<br />
are self-starters and innovators.”<br />
“We’re looking for people who are smart, diligent, team players. We want to see<br />
evidence that you can be a strong leader and that you’re comfortable in a highrisk,<br />
high-pressure, competitive environment.”<br />
“In sales and trading, teamwork is essential, so we look for past team<br />
experience. If you were part of an athletic team versus an individual sport,<br />
that’s a big plus.”<br />
“In IBD, we look at a balance of academic credentials—what school you<br />
attended, your GPA, and the kind of coursework you took—along with a<br />
finance background and leadership and teamwork experience through clubs,<br />
school government, and jobs held.”<br />
“We hire a fair number of people with liberal arts backgrounds because we<br />
believe we can train them here. For all candidates, however, you’ve got to<br />
demonstrate strong quantitative skills.”<br />
“We hire students other than on the campuses where we actively recruit. In<br />
fact, we look at every resume that comes in. Of course, it helps if you know<br />
someone here and have a great-looking resume.”<br />
2
In the Interview<br />
• Know why CSFB is the right place for you. You should be able to articulate<br />
why you want to work for this bank and not another.<br />
• Be prepared to think quickly. Near the end of an interview, one CSFB<br />
interviewer asks job seekers to solve a mental puzzle. He wants to see how<br />
candidates will respond to a challenge under pressure. “Our interviews are<br />
more behavioral interviewing,” says a recruiter. “Candidates can show<br />
creativity in how they answer a question. For example, we might ask them to<br />
show how they brought a new idea to a team and changed the way a team<br />
thought ab<strong>out</strong> an issue.”<br />
• Don’t overdo it. “One thing I dislike is someone who’s too rehearsed, who is<br />
unwilling to veer off in the direction that the interviewer would like to go,”<br />
says one insider. “There’s a level of due diligence, but you can overdo it.”<br />
• Be articulate, but succinct. The three Cs—calm, cool, and collected—are key.<br />
• Know what’s happening in the world and how it might affect the economy.<br />
• Ask questions. “If someone doesn’t ask a question, you wonder how much<br />
thought they’ve put into the interview,” says one recruiter. “Questions show<br />
they’ve read up on the firm.”<br />
• Show your enthusiasm for the markets. Demonstrate your passion with<br />
intelligent discussion of current economic events. “You’ve got to be<br />
passionate ab<strong>out</strong> it,” says one recruiter, “because if you aren’t, you will fail.”<br />
• Make it clear that you know the company and understand where you see<br />
yourself at CSFB.<br />
• Demonstrate the points you want to make by giving examples. If you say<br />
you’re a team player, be ready to back that up with some real-life evidence.<br />
At a Glance<br />
What Insiders Say<br />
“It’s a place where people are willing to help you grow. People here care ab<strong>out</strong><br />
you succeeding. It’s team-oriented, a fun atmosphere.”<br />
“There are people who made silly decisions here in the past and it harmed the<br />
go-getting attitude. But the firm has done a good job (more recently) of<br />
looking forward. The firm has learned from its mistakes and put the past<br />
behind it.”<br />
3
At a Glance<br />
“The people here are very smart and aggressive, and they’re really willing to<br />
teach. You will find the people at other firms are reluctant to share knowledge.<br />
But at CSFB, it’s not at all competitive in that way.”<br />
“As with any investment bank, there are bound to be egos, but on the whole,<br />
it’s not a strict hierarchical structure.”<br />
“It’s extremely entrepreneurial at CSFB. I was given a huge chance to go <strong>out</strong> on<br />
my own and do something. And yet, it’s also supportive. I’ve got buddies in all<br />
parts of the company. I definitely don’t feel alone.”<br />
“[I came to CSFB last year] because I liked that it wasn’t the incumbent number<br />
one. I like that we’re trying to do something different. It seems younger here—<br />
not in terms of age, but in terms of excitement.”<br />
“I’ve been pleasantly surprised by the people. Of course there are egos. But for<br />
example, there’s great participation in community service programs. This<br />
stresses that these are real people who want to help other people.”<br />
Career Ladder<br />
• MBAs enter as associates and typically make VP after 3 1 /2 to 4 years.<br />
• Undergrads in investment banking are hired as analysts for a 2-year period<br />
with the possibility of a third-year offer based on performance.<br />
• Undergrads in the equity division are hired into the STAR (sales, trading, and<br />
research) program. This 3-year program allows <strong>out</strong>standing performers to<br />
become associates in the fourth year.<br />
• Undergrads in fixed income, sales, trading, and research are hired as analysts<br />
for a 3-year period with the potential for advancement.<br />
• Undergrads in technology are hired for an indefinite period.<br />
Personnel Highlights<br />
Number of professionals worldwide, 2004: approximately 19,000<br />
1-yr. growth rate: approximately 3.5 percent<br />
CSFB has not released official hiring projections for 2004 to 2005. Graduates<br />
of the 2004 summer intern program will fill some positions.<br />
4
Estimated Compensation, 2004–2005<br />
MBAs and JDs<br />
Estimated starting salary: $85,000<br />
Signing bonus: $20,000<br />
Performance bonus (July to January):<br />
discretionary<br />
Relocation: $10,000<br />
Undergraduates<br />
Estimated starting salary: $55,000<br />
Performance bonus (July to July):<br />
competitive with the market<br />
Signing/relocation bonus: $8,000<br />
At a Glance<br />
Note: Compensation numbers are estimates. CSFB does not release this information.<br />
5
The Firm<br />
• Overview<br />
The Firm<br />
• The Bottom Line<br />
• Industry Position<br />
• Organization of the Firm<br />
7
Overview<br />
The Firm<br />
<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong> combines Swiss dependability with American<br />
ingenuity. In January 1997, CSFB was fully integrated into Switzerland’s <strong>Credit</strong><br />
<strong>Suisse</strong> Group (CSG), consummating a relationship that had begun with a<br />
minority investment by <strong>Credit</strong> <strong>Suisse</strong> nearly 20 years before. The integration<br />
gave CSFB a new client base and line of products and services that have<br />
allowed it to become one of the leading bulge-bracket firms in the United<br />
States and a prominent fixture on the global financial scene. As recently as<br />
1999, the International Financing Review called it the Best Bank and Best Bond<br />
House of the last 25 Years. Business fell from 2001 to 2003 amidst the<br />
economic slump, and the firm was forced to cut more than a third of its<br />
workforce. But CSFB has continued to win kudos for its prowess in mergers<br />
and acquisitions, equity underwriting, sales and trading, I-banking, and<br />
investment research, both in and <strong>out</strong>side the United States.<br />
CSFB operates in 34 countries across five continents and has power bases in<br />
New York and London. More than 50 percent of its total revenue comes from<br />
<strong>out</strong>side the United States. Acquisitions in the go-go late 1990s made it an<br />
investment banking leader in Brazil and the United Kingdom and increased its<br />
presence in the United States.<br />
CSFB was a dominant force in international mergers and acquisitions through<br />
the late 1990s and early 2000s. It played a leading role in the France Telecom<br />
purchase of Orange from Vodafone in 2000 and high-profile deals between<br />
Bayer and Aventis CropScience in 2001 and between Phillips Petroleum and<br />
Conoco in 2002.<br />
8
Economic woes, a few missteps, and increased<br />
“ ”<br />
regulatory oversight slowed the company over the<br />
past 3 years; CSFB dropped market share in several<br />
categories used to measure investment banks. Still,<br />
the company remained more active than many of<br />
its competitors. In 2002, it played a key role in<br />
Northrop Grumman’s acquisition of TRW and the<br />
$10.6 billion restructuring of NTL, Europe’s largest<br />
cable TV and broadband company.<br />
The best part [ab<strong>out</strong><br />
working at CSFB] is<br />
that I get to be<br />
involved in the kind<br />
of issues that<br />
require a CEO’s or<br />
COO’s attention.<br />
And I am directly<br />
interfacing with<br />
these types of<br />
people.<br />
Among CSFB’s 2003 deals were General Electric’s<br />
acquisition of entertainment giant Vivendi<br />
Universal Entertainment for $14 billion and Silver<br />
SpA’s $6 billion purchase of SEAT’s directories and<br />
directories assistance business. It advised Hughes Electronic Corp. on the sale<br />
of 34 percent of its interest in Rupert Murdoch’s News Corp. and its split-off<br />
from General Motors Corp. More recently, the company has been advising<br />
Oracle in its hostile takeover bid of PeopleSoft.<br />
The Firm<br />
CSFB also featured one of the world’s most dynamic equity underwriting<br />
practices in the technology sector, led by the dashing Frank Quattrone. From<br />
1999 to 2000, CSFB took a record 29 technology companies public, with<br />
combined earnings of $718 million. That said, the group saw business fade<br />
when the technology bubble burst. Problems with regulatory agencies sullied<br />
the firm’s reputation and hurt morale. In 2002, CSFB agreed to pay $100<br />
million to settle charges—while admitting no wrongdoing—that the firm<br />
improperly split IPO profits with clients. <strong>Then</strong> later in the year, CSFB was one<br />
of several high-profile Wall Street firms that agreed to pay a total of $1.4<br />
billion to settle charges that its analysts had reported favorably on poorly<br />
performing companies.<br />
9
The Firm<br />
Quattrone had his own troubles: He was charged with obstructing justice and<br />
witness tampering. He was convicted on three counts earlier this year ab<strong>out</strong> the<br />
time CSFB was selected as one of the two lead underwriters—along with<br />
Morgan Stanley—in one of 2004’s hottest deals: search-engine Google’s IPO.<br />
The much-anticipated offering, which will make shares available to a wider<br />
audience, has heartened CSFB employees. Morale has improved noticeably, say<br />
insiders. One insider says the deal indicates that the IPO market is reviving and<br />
that CSFB’s warts won’t prevent it from competing on even terms with other<br />
heavy hitters in the investment banking industry.<br />
The Google deal also figures to be a boon to CSFB’s retail brokerage operations.<br />
“It’s hard to turn around an image when the person at the forefront is going<br />
through an investigation,” says one insider, who adds, “Things are looking a lot<br />
better. The attitude is more positive. People are more willing than before to put<br />
in the extra hours. They’re not as stressed ab<strong>out</strong> the company’s future. People<br />
have put the past behind them.”<br />
In late June, CSFB’s CEO John Mack resigned suddenly. Mr. Mack was also co-<br />
CEO with Oswald Grubel of CSFB’s parent, <strong>Credit</strong> <strong>Suisse</strong> Group. Mr. Grubel<br />
became sole CEO of CSG. Brady Dougan, a 14-year veteran of the firm,<br />
replaced Mr. Mack as CEO of CSFB. Mr. Dougan is reportedly considered a<br />
possible successor for Mr. Grubel.<br />
Mr. Mack’s departure caught the firm off-guard and reportedly stemmed from<br />
disagreements over the company’s future. The Wall Street Journal reported that<br />
Mr. Mack wanted to explore the possibility of merging with another major<br />
financial services firm. Many investment banking observers expect consolidation<br />
among European banks, which have resisted making deals over fears that<br />
these deals would be unnecessarily difficult to complete and wouldn’t be<br />
successful.<br />
10
Senior leaders at CSG reportedly preferred following a safer strategy of<br />
improving the firm’s core banking and investment banking businesses. They<br />
see significant room for revenue growth in these areas as the economy<br />
continues its recovery.<br />
The Mack Attack Ends<br />
John Mack took over for the ousted Allen Wheat in July 2001. At the time, the<br />
company was staggering under the weight of one of the banking industry’s<br />
most inflated cost structures and several poor business decisions, among them,<br />
paying $12.4 billion for the investment bank Donaldson, Lufkin & Jenrette. The<br />
acquisition was meant to catapult CSFB into a lead spot in junk bonds and<br />
merchant banking and give it a retail online-brokerage business and strong<br />
back-office business in clearing stock trades. But industry observers say CSFB<br />
misjudged the market and made a serious error in guaranteeing bonuses to top<br />
DLJ performers, while not ensuring that other key bankers remained.<br />
The Firm<br />
If it had remained a bull market, the bloated operating budget and mistakes<br />
would not have been so serious. But the economy took a sharp downturn.<br />
Enter Mack—known as Mack the Knife for his cost-cutting ways at Morgan<br />
Stanley. By the end of 2002, he had surpassed his stated goal of cutting a<br />
whopping billion dollars from the unit’s annual costs. Over the past 3 years, he<br />
chopped the workforce from ab<strong>out</strong> 28,000 to 19,000.<br />
Mack’s changes seem to be paying off. The company has kept expenses under<br />
control and done a good job of putting its problems behind it. With the<br />
economy improving, business is also on an upward trajectory. In the first<br />
quarter of 2004, revenues rose 26 percent year-over-year to roughly $3.9 billion,<br />
while profits spiked a whopping 39 percent from $436 million to $607 million.<br />
Morale has improved significantly and CSFB has even increased compensation<br />
for some employees.<br />
11
The Bottom Line<br />
The Firm<br />
CSFB is an ideal place for candidates who seek the range of opportunities that a<br />
large, established organization affords but possesses the entrepreneurial excitement<br />
of a smaller, newer firm. CSFB offers new employees the resources of a<br />
huge financial powerhouse and the chance to learn their craft from some of the<br />
world’s most successful bankers in a company culture that isn’t stuffy or<br />
regimented.<br />
Morgan Stanley and Goldman, among others, are well known for their<br />
structured environments, where roles and responsibilities are clearly defined.<br />
Young bankers at CSFB have a remarkable amount of responsibility and client<br />
and international exposure—more so than some rivals. “It’s a structure where<br />
there are no barriers to how far you can advance through the firm,” says one<br />
young analyst. “There are no tier levels that, for example, after 2 years you have<br />
to be at a certain point. One of the great things ab<strong>out</strong> working at CSFB is the<br />
responsibility that is expected of the analyst. You’re an intricate part of the<br />
process. Not only does your team trust you, but the company learns to trust<br />
you as well.”<br />
To succeed at CSFB, you need to be the type of person who gets along with<br />
people and will pitch in on short notice to help complete a job. “Overall, it’s a<br />
fairly friendly work environment,” says one insider. “Most coworkers get along.<br />
It’s a good environment to get involved in when you get <strong>out</strong> of college.” The<br />
insider adds that you have to be able to handle stressful, fast-paced situations<br />
and a high volume of work. “Things need to get done quickly and well, and<br />
there’s not a lot of down time,” the insider says. “If that’s not your preferred<br />
work environment, this isn’t the place for you.”<br />
12
Industry Position<br />
CSFB improved or held its position in most categories of Investment Dealers’<br />
Digest’s league table rankings for the first 3 months of 2004, compared to the<br />
same period in 2003. Overall, it remained in the top six in most categories. On<br />
the whole, CSFB maintains its stronghold in high-yield corporate debt. The<br />
firm’s strong showing in the IPO market also continues.<br />
The Firm<br />
CSFB’s <strong>First</strong>-Quarter Industry Rankings<br />
Rank 2004<br />
2004 2003 Amount ($M) Market Share (%) Top Firm<br />
Debt & equity 6 7 62,396.8 6.9 Citigroup<br />
Common stock 5 6 3,302.8 8.7 Morgan Stanley<br />
Debt 6 7 57,842.2 6.9 Citigroup<br />
High-grade debt 6 9 15,064.8 7.6 Citigroup<br />
High-yield corporate debt 1 1 5,721.8 13.8 CSFB<br />
Mortgage-backed securities 7 7 8,507.2 6.1 UBS<br />
Asset-backed securities 6 6 12,834.7 7.3 Citigroup<br />
Equity—U.S. 6 7 4,554.6 7.4 Morgan Stanley<br />
IPOs 2 1 2,671.2 15.9 Morgan Stanley<br />
Convertibles 10 8 867.3 4.7 Morgan Stanley<br />
Follow-on offerings (non-IPOs) 6 6 2,376.3 6.9 Morgan Stanley<br />
Source: Investment Dealers’ Digest, June 4, 2004.<br />
13
More Rankings<br />
CSFB’s Rank<br />
2003 2002 2003 Top Firm<br />
The Firm<br />
All-America Fixed-Income Research Team 2 2 Lehman Brothers<br />
All-Europe Fixed-Income Research Team 8 7 J.P. Morgan<br />
Global Research Team 6 1 UBS<br />
All-America Research Team 6 4 Lehman Brothers<br />
All-Asia Research Team 2 2 UBS Warburg<br />
All-Europe Research Team 4 2 UBS Warburg<br />
All-Japan Research Team 6 9 Nikko Citigroup<br />
Latin American Research Team 2 1 UBS Warburg<br />
Loan Market Week’s Best Overall Trading Desk* 2 2 J.P. Morgan<br />
*Derived from the rankings of CSFB’s par and distressed desks.<br />
Source: Institutional Investor, 2004.<br />
14
Organization of the Firm<br />
View from the Top<br />
<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong> is part of the Zurich-based holding company <strong>Credit</strong><br />
<strong>Suisse</strong> Group (CSG). CSG, one of the world’s largest financial services firms,<br />
operates on five continents and has a presence in all of the world’s major<br />
financial centers. CSG streamlined its structure in January 2002 to create <strong>Credit</strong><br />
<strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong>, which includes institutional securities and wealth and<br />
management divisions, and <strong>Credit</strong> <strong>Suisse</strong> Financial Services, which has<br />
corporate, retail, and private banking and insurance arms.<br />
The Firm<br />
Revenues at the insurance unit, Winterthur, tumbled in 2001 but have improved<br />
more recently, contributing to CSG’s better bottom line. Last year, CSG’s gross<br />
profits rose by 65 percent over 2002.<br />
CSFB lists corporate headquarters in Zurich, New York, and London. It<br />
operates in ab<strong>out</strong> 80 locations worldwide and has approximately 60,000<br />
employees.<br />
View from the Middle<br />
CSFB’s businesses include securities underwriting, sales and trading, investment<br />
banking, private equity, financial advisory services, investment research, venture<br />
capital, and asset management. An information technology group provides<br />
technical expertise and training across all divisions.<br />
15
Institutional Securities Division<br />
The institutional securities division comprises CSFB’s equity and fixed income<br />
groups. Both groups provide cross-functional expertise.<br />
The Firm<br />
Equity. CSFB’s huge institutional equities sales force has a top-six market share<br />
position in equities trading in the United States and Europe. In equity research<br />
alone, CSFB’s analysts follow approximately 2,500 companies worldwide.<br />
Equity specialty areas include:<br />
• Coverage Sales<br />
- Listed Coverage Sales<br />
- NASDAQ Coverage Sales<br />
- International Sales Trading<br />
• Equity Cash Trading<br />
- Listed Block Trading<br />
- NASDAQ Trading<br />
- International Trading<br />
• Equity Derivatives and Convertibles Unit<br />
- Convertible Sales and Trading<br />
- Derivatives and Convertible Research<br />
- Derivatives Structuring<br />
- Equity Finance<br />
- Index Arbitrage<br />
- Options (OTC & Listed) Sales & Trading<br />
- Program Trading<br />
- Statistical Arbitrage<br />
• Equity Sales<br />
- U.S. Portfolio Sales<br />
- International Sales<br />
• Equity Research<br />
16
Fixed income. CSFB ranks among the leaders in underwriting volume and in<br />
arranging leveraged loans. It’s also near the top in fixed income, research, and<br />
high-yield research.<br />
Fixed income programs include:<br />
• Asset Finance<br />
• Corporate Sales and Trading<br />
• Debt Capital Markets<br />
• Derivatives Sales and Trading<br />
• Emerging Markets Sales and Trading<br />
• Global Foreign Exchange Sales and Trading<br />
• Interest Rate Products Sales and Trading<br />
• Leveraged Finance<br />
• Liability Management<br />
• Real Estate Finance and Securitization<br />
• Short-Term Generalist Sales and Trading<br />
• Structured <strong>Credit</strong> Products<br />
• Structured Products Sales and Trading<br />
The Firm<br />
Investment Banking Division<br />
CSFB’s I-banking division (IBD) has earned high rankings in almost all of the<br />
investment banking league-table categories. Included in the investment banking<br />
division are CSFB’s private equity banking business and its asset management<br />
group.<br />
IBD’s industry groups include:<br />
• Financial Institutions<br />
• Global Energy<br />
• Global Industrial Services (GIS)<br />
17
The Firm<br />
• Health Care<br />
• Media and Telecommunications<br />
• Real Estate<br />
• Retail and Consumer Products<br />
• Technology<br />
IBD’s product/coverage groups include:<br />
• CSFB HOLT Group<br />
• Corporate Banking<br />
• Distressed Finance<br />
• Emerging Markets Coverage Group—Latin America<br />
• Equity Capital Markets<br />
• Financial Strategy<br />
• Private Fund Group<br />
• Private Placement<br />
• Real Estate Private Funds<br />
• Structured Products<br />
Private equity investments focus on the following areas:<br />
• Domestic and international leveraged buy<strong>out</strong>s<br />
• Structured equity investments<br />
• Mezzanine investments<br />
• Corporate joint ventures and off-balance sheet financings<br />
• Real estate investments<br />
• Venture capital<br />
• Growth capital investments<br />
• Investments in other leveraged buy<strong>out</strong>, venture capital, and mezzanine funds<br />
18
Wealth and Asset Management Division<br />
The wealth and asset management division comprises all of CSFB’s assetgathering<br />
businesses: <strong>Credit</strong> <strong>Suisse</strong> asset management (CSAM), with expertise in<br />
asset management services to institutional and mutual fund investors; the<br />
private client services group, which offers wealth management advisory services<br />
to families and high-net-worth individuals; and Pershing, which offers<br />
brokerage execution, clearance, and data processing to financial organizations.<br />
The Firm<br />
Information Technology<br />
The global team of IT professionals develops and implements technology<br />
solutions to support projects and initiatives across divisions. Such initiatives<br />
range from providing technological infrastructure and support across the<br />
organization to setting and maintaining security standards and developing<br />
information management systems.<br />
View from the Bottom<br />
After 3 years of workforce reductions, CSFB is a lean shop. There are five job<br />
levels:<br />
1. Analyst<br />
2. Associate<br />
3. Vice president<br />
4. Director<br />
5. Managing director<br />
Insiders say that they do not have problems gaining access to senior level<br />
management and have good rapport with the VPs and MDs in their groups.<br />
19
“As with any investment bank, there are bound to be egos, but on the whole,<br />
the senior guys are approachable, and CSFB doesn’t have a strict hierarchical<br />
structure,” says one insider.<br />
The Firm<br />
20
On the Job<br />
• Investment Banking<br />
• Trading<br />
• Sales<br />
• Research<br />
On the Job<br />
21
Investment Banking<br />
On the Job<br />
Life for a CSFB investment banker is fast paced, rigorous, and intellectually<br />
challenging. As an associate or analyst, you will join one of IBD’s product or<br />
industry groups. Either way, you’ll be exposed to a growing array of investment<br />
and commercial capabilities. CSFB is gradually adjusting its activities to reflect<br />
the one-stop-shop model to which it aspires. Although you work on small<br />
teams while a deal is in progress, CSFB seems to purposely test its junior-level<br />
professionals by running a lean business. IBD encourages and respects<br />
individual achievement, and analysts and associates are given a great deal of<br />
responsibility in a short amount of time.<br />
Deal flow varies from one group to another and one business cycle to the next.<br />
The groups that have consistently experienced strong deal flows in the late<br />
1990s and early 2000s are M&A, retailing/apparel, media/telecommunications,<br />
natural resources, utilities, technology, and health care.<br />
Analyst<br />
The analyst position in IBD is pretty similar to the Street norm, although a few<br />
differences do stand <strong>out</strong>. Insiders feel that the hours at CSFB are among the<br />
harshest on the Street. “You get killed,” says one insider. But you receive a<br />
unique amount of responsibility and exposure at this most humble of levels.<br />
Analysts are thrown in headfirst and must teach themselves how to swim. The<br />
more you prove yourself, the faster you’re put in front of a client or asked to<br />
write, instead of just edit, a pitch. That kind of exposure isn’t available<br />
everywhere on the Street, and it’s one of the reasons undergrads are attracted<br />
to CSFB.<br />
22
Usually, analysts are staffed permanently on certain<br />
“ ”<br />
client accounts and assigned to new accounts as the<br />
need arises. Many analysts develop contacts and<br />
build client relationships that will continue well<br />
beyond their time in IBD. Typical duties include:<br />
• Putting together a pitch book for a client<br />
presentation, such as <strong>out</strong>lining the client’s debt<br />
flow with respect to pricing and maturing levels<br />
and structure<br />
• Valuation modeling<br />
As an IBD analyst,<br />
the more you prove<br />
yourself, the faster<br />
you’re put in front of<br />
a client or asked to<br />
write, instead of just<br />
edit, a pitch.<br />
• Meeting with salespeople to develop selling points for road shows<br />
• Pricing instruments for a deal<br />
• Sitting in on conference calls with CFOs, CEOs, and other executives of the<br />
client firm<br />
• Helping lawyers draft legal documents on deals to ensure financial accuracy<br />
• Client contact and relationship building<br />
On the Job<br />
Day in the Life of an Investment Banking Analyst<br />
7:00 Wake up, shower, and get <strong>out</strong> the door. Grab some bread and fruit on<br />
the way <strong>out</strong>—sounds kind of weird, but hey, it’s healthy.<br />
8:00 Arrive at work.<br />
8:30 Start catching up. Check voice mail and e-mail. Answer anything that has<br />
to do with the project I’m working on. Coordinate early on with the<br />
people I’m going to need in order to get my work done for today. Set up<br />
the schedule for the rest of day. Look at CNN Financial Network to see<br />
what the markets are doing. See if any major equity offerings or M&A<br />
deals are <strong>out</strong> there. Shoot off e-mail on a hot deal to the deal team. Sent<br />
something <strong>out</strong> last night, and it’s back in, so I’m fixing it up—preparing<br />
analysis for an M&A call with the client. Also prepping some internal<br />
stuff for the negotiations.<br />
23
On the Job<br />
10:30 Gather in the MD’s office and sit around the table for an hour-long<br />
conference call with the deal team. The associate and I are there for<br />
backup just in case we need to answer any questions ab<strong>out</strong> our numbers.<br />
The call involves a discussion ab<strong>out</strong> how to structure the particular<br />
transaction based on the client’s needs and ends with next steps. Make<br />
sure everyone’s on the same page for a meeting scheduled for tomorrow<br />
morning.<br />
11:30 Client hangs up. Talk ab<strong>out</strong> the call. Go over what needs to happen and<br />
who’s going to do what.<br />
12:00 Run <strong>out</strong> to grab something to eat. Today it’s a sandwich. Have to eat<br />
light so I won’t fall asleep. Read the Wall Street Journal and watch CNN<br />
Financial Network while eating at my desk. Also read some research and<br />
<strong>check</strong> the stock again (did it in the morning, too) for the company I’m<br />
focusing on.<br />
1:00 Sit down with the MD, my team lead, to work <strong>out</strong> what to include in the<br />
analysis we’ll be showing to the client. Talk over what our position is,<br />
then sketch <strong>out</strong> all of the nuances depending on the nature of the deal.<br />
If it’s for internal use, we show a ton of information. If it’s for the<br />
client, we simplify. In this case, it’s going to be a book [PowerPoint<br />
presentation with lots of Excel tables] for the client.<br />
2:30 Put the book together.<br />
5:00 MD goes over the book. Gives comments and feedback. More work<br />
required. So much for hitting the gym for my one work<strong>out</strong> a week!<br />
6:00 Pick something up at a new Mexican restaurant that just opened up. Not<br />
bad, and it’s within my $15 dinner allotment—we don’t have a cafeteria<br />
like they do in New York. Hang <strong>out</strong> in conference room with fellow<br />
analysts and associates. Blow off steam with a good vent session. This<br />
client’s been a pain in the ass—keeps on asking for more data, which<br />
means more work for us.<br />
7:00 Prioritize what needs to get done. Work on book.<br />
10:00 Send the book <strong>out</strong> by messenger to the MD, who’s been at home for a<br />
few hours already. Remind myself that I’ve gotta pay my dues. Anyway,<br />
the book is for a presentation tomorrow morning, so I have to stick<br />
around for MD’s comments. That means I’ve got a good hour to work<br />
on another project.<br />
24
11:00 Comments are in. Turn them around; put finishing touches on book.<br />
12:00 Drop book off to get copies made.<br />
1:00 Copies are done. Give them a final once-over to make sure nothing<br />
crazy’s going on. Hold on to them since it’s a local meeting, which<br />
means I’ll be attending.<br />
1:10 Pick up a cab. Go straight to bed.<br />
Associate<br />
The associate position is similar to that of the analyst except that the hours are<br />
slightly better, responsibilities are heightened, client interaction occurs almost<br />
immediately, and, most important, due diligence and other unappealing, r<strong>out</strong>ine<br />
tasks can be passed on to analysts. Associates are assigned a list of client<br />
accounts, which are also usually staffed by an analyst and overseen by a senior<br />
officer. The work of an associate includes:<br />
On the Job<br />
• Ensuring accuracy of all quantitative and qualitative analyses<br />
• Maintaining client accounts<br />
• Interacting with clients during meetings, conference calls, and road shows<br />
• Working on pitch books<br />
• Developing offering brochures for sell-side M&A assignments<br />
• Building valuation and forecasting models with which to analyze client<br />
financials<br />
On average, associates in IBD spend almost half of each day managing deals in<br />
progress. One associate can participate in several projects simultaneously. That<br />
means regular and frequent contact with lots of lawyers, accountants, and other<br />
investment bankers. Plus, associates manage the work that analysts are doing for<br />
those projects and must monitor quality control. Ab<strong>out</strong> a third of an associate’s<br />
day is spent on the phone with clients or at clients’ offices reviewing information<br />
(a real bonus if the client is based somewhere sunny). Associates also write<br />
25
memos and summarize new offerings that are distributed to CSFB’s sales force<br />
and other internal groups. Occasionally, associates eat, sleep, and talk to a friend<br />
or two.<br />
On the Job<br />
26
Trading<br />
Traders at CSFB work in either fixed income or equities. Each trading desk<br />
covers a different product and consists of three- to 50-person teams. CSFB’s<br />
trading strengths lie in asset-backed securities, Western European equity, and<br />
emerging markets, which include the Asian, Latin American, and Eastern<br />
European regional desks. Like most other trading floors, the work environment<br />
is fast paced, dynamic, and stressful . . . on a good day. Trading is not as<br />
project-based as IBD. Instead, it’s a continuous series of transactions based on<br />
understanding and processing market information very quickly.<br />
A trader’s work is affected by a huge number of factors: political turmoil,<br />
interest rate fluctuations, currency exchange values—even the weather. Most of<br />
a CSFB trader’s work demands preparation for tomorrow’s news by doing<br />
background reading today (yes, that means bedtime reading). Traders must<br />
respond to constantly changing market conditions and to sales requests from<br />
CSFB salespeople and clients. One insider states that traders are under<br />
persistent, and often frustrating, pressure to reconcile the needs and expectations<br />
of the sales division with those of the trading desk, even though the two are<br />
not always in accord. You must be mentally agile and personable, since you will<br />
interact with fellow desk members constantly.<br />
On the Job<br />
Unless you’re in originations on the equity side, there is occasional travel<br />
involved in trading. As for the traders themselves, they come from a diversity of<br />
backgrounds. One insider says the atmosphere on the trading floor can range<br />
from laid-back to very intense depending on the time of year or the volatility of<br />
the market. On the whole, the slower periods tend to be around Christmas<br />
time, during the summer months, and on Fridays.<br />
27
The one constant in trading is that you are tied to your desk, with your eyes on<br />
a multitude of screens flashing everything from business news to LIBOR bidoffer<br />
rates, and with the phone on your ear, as you make the trades happen. Of<br />
course, these days CSFB also relies on electronic trading. The work of a trader<br />
includes:<br />
On the Job<br />
• Keeping tabs on markets that directly and indirectly affect your trades<br />
• Transmitting information to the sales force so it can advise CSFB clients<br />
• Generating trading ideas for your desk<br />
• Maintaining constant contact with your counterparts in London, Moscow, or<br />
Hong Kong if you’re on the international desk<br />
• Monitoring booking positions<br />
• Putting in orders for trades<br />
28
Sales<br />
A CSFB salesperson works in fixed income, equities, or more specific areas<br />
such as mortgage loans and other collateralized assets. Salespeople are the<br />
conduit between clients, both institutional and retail, and traders, research<br />
analysts, bankers, and the originations group. Most sales work is done by phone,<br />
constantly filling client orders and pitching new ideas. Sometimes you’ll even<br />
find yourself teaching investors ab<strong>out</strong> the finer points of securities (but with<strong>out</strong><br />
making it sound even the tiniest bit like teaching).<br />
Again, because CSFB is a lean shop, analysts and associates in sales have the<br />
responsibility of several accounts and an enormous opportunity for client<br />
interaction. Many salespeople mention that some of the CSFB sales desks offer<br />
significant career opportunities.<br />
On the Job<br />
29
Research<br />
If you couldn’t get enough of college micro- and macroeconomics, the research<br />
analyst position is for you. The job title terminology is the reverse of that for<br />
other CSFB divisions. Undergrads enter as research associates who work under<br />
a senior analyst and focus on an industry. One insider says it’s important to find<br />
someone with whom you get along. Older, more established analysts may be<br />
more set in their ways. Younger analysts may still be looking to leave their mark.<br />
On the Job<br />
MBAs come in as industry analysts, assigned to cover their own areas. Such<br />
autonomy is unlike other firms on the Street, where MBAs typically follow the<br />
lead of senior analysts. The work involves a steep learning curve and an<br />
emphasis on working independently. The associate and senior analyst work<br />
together, but the senior analyst runs the show, and the associate provides a<br />
support structure.<br />
Compared to other divisions, equity research is the least Ivy-centric when it<br />
comes to recruiting associates and analysts. Equity research works most closely<br />
with sales and trading. One change stemming from recent scandals: Analysts are<br />
no longer allowed to work with investment bankers. This holds true through<strong>out</strong><br />
the investment banking community.<br />
The research team is highly respected within CSFB. Much of the work involves<br />
modeling and forecasting earnings, analyzing competition, and writing company<br />
and industry reports. According to one insider, it’s one of the best ways to<br />
build expertise in an industry. CSFB has become adept at using the CSFB<br />
HOLT method for valuation of client deals and stock recommendations.<br />
30
Day in the Life of a Research Analyst<br />
7:00 Get into the office. (On my way to the office, read the newspaper. Look<br />
for articles that are related to our group. Grab a bagel and coffee from a<br />
street vendor.) It’s usually expected for first or second years to be in the<br />
office by 7 a.m. In the office, I look for further articles that might<br />
impact our group. Check Bridge Station, which has continuous pricing<br />
of stocks and data links and pulls in information from Reuters and Dow<br />
Jones news services. As soon as a press release comes <strong>out</strong>, it shows up<br />
there.<br />
7:15 Attend morning call, where each of the analysts in our group talks<br />
ab<strong>out</strong> companies where stories may have come <strong>out</strong> or ab<strong>out</strong> recurring<br />
stories and possible trading positions. This usually lasts ab<strong>out</strong> 45<br />
minutes. There are three people in our group.<br />
8:15 Clients call, wanting to know ab<strong>out</strong> a news item related to a company.<br />
They want to know ab<strong>out</strong> the item’s impact on the company’s stock, if I<br />
believe anything has changed structurally, and where the company stands<br />
next to other companies in the sector. They want to know what kind of<br />
impact there will be on the stock. This is the part I really enjoy. I do so<br />
much work on companies. It’s one of the only times I get to discuss the<br />
issues in depth. It gives me insight into what types of projects clients<br />
might be interested in and that I might want to work on. This is the<br />
opportunity to communicate ideas in more depth than I might have the<br />
opportunity to write ab<strong>out</strong> in a paper. I might spend just a few minutes<br />
with a client or an hour.<br />
9:00 Start working on an individual project. Typically, I might initiate coverage<br />
on a company I haven’t covered before or an upcoming event, such as<br />
earnings or industry data that comes <strong>out</strong> every month. Have to be very<br />
organized but very flexible in my schedule to drop what I’m doing to<br />
take a client’s call or to react to a piece of information that’s come<br />
across the news.<br />
9:30 Phone rings. This time someone from our internal sales force has a<br />
question on one of my group’s companies. Give him my two cents on<br />
the company. He thanks me. That’s the essence of a good sales force.<br />
They’re very appreciative.<br />
9:45 Back to researching.<br />
On the Job<br />
31
On the Job<br />
10:30 Down to the cafeteria for coffee. Usually stick to two cups a day—<br />
industry average seems to be ab<strong>out</strong> three cups or more—and an energy bar.<br />
10:45 Back to my desk and researching.<br />
11:00 Big news comes across the newswire. Receive a press release. Call my<br />
trader to give him my insights into what’s happening, how the stock<br />
might react in the short term and long term. Start writing a brief note<br />
for clients on the same points—what occurred, what my conclusions<br />
are. Let the clients know that I’m still working through the analysis and<br />
am waiting for the company’s conference call in an hour.<br />
12:00 Dial into the conference call. Listen to what the CEO and CFO have to<br />
say related to points that aren’t necessarily on the press release. Also<br />
listen to questions from my group’s head analyst.<br />
1:00 Lunchtime. It has to be quick because clients want to hear what my<br />
thoughts are on the conference call. Some days I don’t get lunch until<br />
2 p.m. Go down to the cafeteria and grab a sandwich—turkey and<br />
Swiss, barbecue chips, and a soft drink. I usually eat at my desk when<br />
the market is open.<br />
1:15 Back at my desk. Monitor the market while I eat.<br />
1:30 Start taking calls for the next couple of hours, mostly from institutional<br />
investors and hedge funds.<br />
3:30 Place a call to the company’s management. Talk to the head of investor<br />
relations ab<strong>out</strong> my assumptions and any additional insights I have. Try<br />
to get some more details for them to explain further.<br />
4:30 Start putting my assumptions and thoughts into a model that looks at<br />
the valuation of a company. Project earnings growth and what sort of<br />
things will drive the company’s future earnings and the EPS number. Is<br />
there a higher volume of sales? Is there anything that will change one of<br />
the key drivers of revenue?<br />
6:30 Whew! Get my second wind. Start drafting a report related to the<br />
company and the event it announced. I have fun drafting this report.<br />
This is my chance to pull my thoughts together for clients. It’s a fourpage<br />
report.<br />
8:30 Dinner. The cafeteria closes down. Order take<strong>out</strong> from a coffee shop.<br />
Have a chicken sandwich with fries and a Coke—a little caffeine boost.<br />
32
Over dinner, I usually sit down at a conference table and discuss the<br />
report and anything my colleagues might want to add.<br />
9:00 Review my report and submit it to legal and compliance for disclosure<br />
approval. In a half hour, the report is approved. Sometimes I don’t wait<br />
for approval but go home and arrive extra early the next morning to<br />
receive approval.<br />
9:30 Submit the report via e-mail to my clients.<br />
9:45 Meet friends for an hour and unwind.<br />
11:30 In bed.<br />
On the Job<br />
33
The Workplace<br />
• Lifestyle and Hours<br />
• Culture<br />
• Workplace Diversity<br />
• Civic Involvement<br />
• Compensation<br />
• Travel<br />
• Training<br />
• Career Path<br />
The Workplace<br />
• Insider Scoop<br />
35
Lifestyle and Hours<br />
The party’s over, kid. Hours in IBD are some of the most grueling on Wall<br />
Street, especially at the analyst level. Analysts work an average of 90 hours a<br />
week, with 60 hours on the low end and 120 on the high end. Although by your<br />
second year, you can start delegating tasks to incoming analysts, insiders say you<br />
should be prepared to cancel trips to visit family, lose touch with your friends,<br />
give up your weekends, and basically give up 2 years of your life. “I had a week<br />
where Monday through Friday I was in every day at 8:30 a.m. and left at 5 in<br />
the morning,” says one analyst. “I got 15 hours of sleep.”<br />
The Workplace<br />
Social life? Count on becoming close with the people in your group. They’re<br />
your social <strong>out</strong>let during those hurry-up-and-wait hours late at night or on the<br />
weekends. But those long, caffeinated evenings make for strong bonds. Says<br />
one insider, “I know I’ve got to put in my 2 years and pay my dues to get<br />
ahead. It’s a trade-off.”<br />
Associates have somewhat more time for themselves. They work 70 hours a<br />
week on average (some groups, like leveraged finance, tend to have steeper<br />
hours than others do), with 50 on the low end and 100 on the high end. They<br />
can heap more work on analysts.<br />
Equity Research<br />
Positions in equity research generally require 65- to 75-hour workweeks.<br />
“There’s always something coming up,” says one analyst. “One of your<br />
companies issues a press release after business hours, in the middle of the<br />
night. You have to be ready to provide clients with useful information.” But the<br />
36
analyst says most bosses are reasonable ab<strong>out</strong> their employees taking time off—<br />
as long as the vacation doesn’t occur during earnings season: “Late in the<br />
summer is more convenient.”<br />
Sales and Trading<br />
For those in sales and trading, you can expect to devote 60 to 65 hours to<br />
CSFB, with an occasional 80-hour week. Regardless of which division you’re in,<br />
your schedule depends on the market, the deal, the report, and your coworkers,<br />
so flexibility and a willingness to pitch in are essential. One insider says that<br />
people “shouldn’t assume working on the sales side is a 9-to-5 job. A 12-hour<br />
day is the norm, and you can expect to take home reading every night and on<br />
the weekends.”<br />
The Workplace<br />
37
Culture<br />
Is CSFB your typical Wall Street bulge-bracket bank? Or is it more like a Swiss<br />
bank, conservative and discreet? Insiders seem to feel it’s neither. CSFB, in its<br />
post-1997 merger state, is a unique hybrid of two culturally distinct parents.<br />
“You get a lot of different types here,” says one insider. Yet the insider adds<br />
that despite the differences, there’s a team-first attitude. The firm’s CEO John<br />
Mack has instilled the firm with that belief since taking over 3 years ago. He<br />
wanted CSFB to distance itself from the days when some of the firm’s biggest<br />
hitters had more leeway. “We don’t have a lot of really difficult individuals to<br />
work with here,” says one insider. “Obviously, the work is very demanding, but<br />
there’s no yelling or hazing going on.”<br />
The Workplace<br />
Just as there is no stereotypical CSFB employee, there is also no formulaic<br />
method of doing things. According to one insider, “You have to be pretty<br />
responsible with managing your own time. It’s up to you to get things done.<br />
You are usually managing several things at once, and no one is looking over<br />
your shoulder. Instead, there is significant communication—both formal and<br />
informal—since deal teams are small. Obviously, if you’re overstretched,<br />
management will try to ease the load a bit.”<br />
If anything, the culture is defined at the group level, mostly by senior officers.<br />
Social events are organized by product area, and the folks working within these<br />
groups determine their frequency and type. One insider tells us that most of<br />
the groups are fairly social with <strong>out</strong>ings that range from Friday night happy<br />
hours to softball trips <strong>out</strong>side the city. (Keep in mind that the culture of the<br />
foreign offices will vary depending on where you are.)<br />
38
To claim that any investment bank has an open<br />
culture may be a stretch, but many analysts say that<br />
they have found senior people to be surprisingly<br />
approachable. “Junior-level guys do get a fair<br />
amount of experience and interaction with seniorlevel<br />
guys,” says one insider.<br />
“ ”<br />
You have to be<br />
pretty responsible<br />
with managing your<br />
own time. It’s up to<br />
you to get things<br />
done. ...No one is<br />
looking over your<br />
shoulder.<br />
That doesn’t mean that CSFB lacks formality. In all<br />
divisions, there is a formal 360-degree evaluation<br />
process every year. These reviews affect bonuses,<br />
so they are taken seriously. Insiders say that they<br />
have been able to build good working relationships with senior officers. On the<br />
other hand, as with any organization, there are unwritten rules and policies.<br />
One insider says, “An analyst does not go to an MD and say ‘I have issues.’”<br />
CSFBers know their status and boundaries. If an issue arises, insiders say they<br />
go to the group staffer. If they have a more serious beef, they would contact a VP.<br />
The Workplace<br />
39
Workplace Diversity<br />
CSFB has been largely successful in fulfilling John Mack’s wishes to hire more<br />
Latinos, African-Americans, and Native Americans. The company has a<br />
Diversity Advisory Board dedicated to attracting, retaining, developing, and<br />
promoting women and minorities. CSFB also has a diversity recruiting department<br />
that drives a wide number of initiatives, including the CSFB MBA Diversity<br />
Fellowship Program, the Sophomore Rotational Program, the United Negro<br />
College Fund (UNCF) Scholarship, the MBA and BA Explorer programs, and<br />
partnerships and alliances with nonprofit organizations such as the Robert<br />
Toigo Foundation, the Forte Foundation, and Sponsors for Educational<br />
Opportunity.<br />
The Workplace<br />
The Explorer program selects diversity undergraduates to attend a 3-day event<br />
in New York, where they learn ab<strong>out</strong> career possibilities in business. The MBA<br />
Diversity Fellowship Program awards merit-based fellowships to black and<br />
Hispanic MBA students, who are then given early access to CSFB. CSFB<br />
annually awards a 3-year UNCF scholarship to two students, who are then<br />
invited to work at CSFB for the summer. “Diversity is on everyone’s mind, and<br />
better yet, we’re doing something ab<strong>out</strong> it,” one recruiter says. Insiders say<br />
CSFB is a lot more cosmopolitan and diverse than other Street firms. The<br />
company hires a large number of Asians and Europeans.<br />
Opportunities for Women<br />
Men continue to greatly <strong>out</strong>number women at CSFB, but no more than at other<br />
Street firms. CSFB remains predominantly male at all levels, most significantly<br />
in senior management. Of course, the ratios do differ from group to group.<br />
40
Some product and industry groups such as leveraged finance or oil and energy<br />
are largely male. Others such as consumer products, health care, and media<br />
have more women, according to one insider.<br />
Still, the number of women has increased in recent years. In the securities<br />
division, a formal women’s network has been formed to focus on developing<br />
women and encouraging leadership qualities in them. CSFB also staged a Take<br />
Our Daughters to Work Day this year, which involved volunteers and senior<br />
executive women at the firm’s Madison Avenue headquarters.<br />
The Workplace<br />
41
Civic Involvement<br />
The CSFB Foundation’s core mission is the education of inner-city y<strong>out</strong>h. The<br />
Foundation provides financial support to organizations that sponsor communitybased<br />
and after-school education programs, including those that incorporate art,<br />
music, sports, recreation, and community building. In addition, the Foundation<br />
works with these organizations to develop volunteer opportunities for CSFB<br />
employees. Individual and team volunteer projects are offered on a wide range<br />
of commitment levels so that every employee can find a way to help. Employees<br />
find that these projects give them an opportunity to make a difference in the<br />
communities where they work and live.<br />
The Workplace<br />
The Foundation also supports other causes and organizations in which CSFB<br />
employees are personally involved. For example, it has developed partnerships<br />
to improve the lives of nursing-home residents; beautify public schools, city<br />
parks, and gardens; deliver food to the homeless and needy; and through<br />
Habitat for Humanity build homes for low-income families.<br />
Finally, the CSFB Foundation administers the Employee Mini-Grant Program:<br />
Employees who are volunteers or serve on boards of qualifying nonprofit<br />
organizations may apply for mini-grants for those organizations.<br />
The CSFB Foundation primarily supports organizations in New York City, but<br />
it also helps groups in Atlanta, Baltimore, <strong>Boston</strong>, Chicago, Houston, Los<br />
Angeles, Miami, Palo Alto, Philadelphia, San Francisco, and Washington, D.C.<br />
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Compensation<br />
Salary and Bonuses<br />
Based on market estimates for the Wall Street firms, first-year analysts can<br />
expect a base salary of ab<strong>out</strong> $55,000 with a performance bonus that comprises<br />
30 to 40 percent of the base salary. The year-end bonus may be a significant<br />
portion of total compensation, but it will depend on several factors: individual<br />
achievement, and the department’s and company’s performance.<br />
Compensation for associates has risen as CSFB tries to woo top talent and<br />
retain top employees in an improving economy. Based on Street estimates, IBD<br />
associates can expect roughly $85,000 as a base, plus bonuses. However,<br />
according to a Bloomberg News story, the firm is promising first-year<br />
associates “at least $200,000.”<br />
Vacations<br />
Analysts and associates are entitled to 15 vacation days, which they spread <strong>out</strong><br />
carefully. “I don’t think you can take a week at a time,” says one insider. “But<br />
you can take a long weekend here or there.” The number of days increases with<br />
length of service as well as title, but even senior people find it difficult to plan<br />
extended vacations. (Exceptions are made for special events such as honeymoons.)<br />
“The biggest challenge is taking the vacation, not scheduling it,” says another<br />
insider. “If a big deal is coming up and you take off, it could really hurt your<br />
reputation.”<br />
The Workplace<br />
43
Other Benefits and Perks<br />
CSFB employees enjoy a full range of benefit programs, including health,<br />
dental, and life insurance; pension and savings plans; and a profit-sharing plan.<br />
Insiders commend CSFB’s 401(k) plan, because it gives them a choice of more<br />
than 100 different investment funds in which to invest up to 10 percent of each<br />
pay<strong>check</strong> and bonus. The real charm of the plan is that CSFB invests a<br />
percentage of an employee’s base salary and bonus each year in the plan, no<br />
matter how much the employee is investing. This is a real benefit when you<br />
consider that most plans will only match a percentage of what an employee<br />
actually contributes, if they match anything at all.<br />
Dress for CSFB employees at the vice president level and below is business<br />
casual, says an insider. More senior executives wear suits and ties. Product areas<br />
plan social events—from happy hours to sporting events—on a frequent basis.<br />
Every month, the firm schedules guest speakers on such subjects as healthrelated<br />
issues, how to get a mortgage, time management, and other issues of<br />
interest to CSFBers.<br />
The Workplace<br />
At the New York “campus” (three buildings located on different corners),<br />
employees live very well—some would say like royalty, though that description<br />
is better suited to the London office, which boasts an indoor pool. CSFB-NY is<br />
a one-stop shop in more ways than one. Within a stone’s throw, there’s a dry<br />
cleaner, shoeshine stand, and hair salon. The Madison Avenue location boasts a<br />
large cafeteria for its employees. To top it off, there is a gym called the Fitness<br />
Club, complete with the latest fitness equipment, aerobics programs, and<br />
personal trainers. This is the one place in the company where everyone sweats<br />
equally, with<strong>out</strong> regard to corporate rank.<br />
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CSFBers are also given a wide range of discounts at various retail stores from<br />
clothing to cosmetics. And they enjoy reduced fees at a number of museums,<br />
Broadway, and off-Broadway shows, thanks to the <strong>Credit</strong> <strong>Suisse</strong> Foundation’s<br />
philanthropic contributions to the arts.<br />
The Workplace<br />
45
Travel<br />
In IBD, travel depends entirely on the group, the deal, and the client location. A<br />
typical IBD analyst may travel domestically two or three times annually.<br />
Analysts can also find themselves taking a trip to London, Hong Kong, or<br />
another international destination some time during their 2-year tenure. Or they<br />
might not travel at all. Says one analyst in the San Francisco office, “I don’t<br />
really do much traveling now, especially recently since all of the cutbacks.<br />
Traveling does get intensive when we have to do a pitch or go on a road show.<br />
But usually it’s the senior guys who do them.” Occasionally, deals will involve<br />
significant international travel. One insider, for example, says he traveled to<br />
Europe several times over the past year because his client was based there.<br />
The Workplace<br />
For an IBD associate, most travel is to client meetings within the United States,<br />
with possibly a few international assignments thrown in. Research analysts will<br />
do a significant amount of travel. According to one, “I traveled every week this<br />
summer, doing marketing, research, and meeting clients. I was in San Francisco,<br />
San Diego, Wisconsin, Miami, Orlando, Toronto. ...”Traders, on the other<br />
hand, almost never leave their desks. For salespeople, the amount of travel<br />
varies. On the domestic front, a salesperson may travel once a month or more<br />
depending on the number of road shows in progress. “Travel is pretty limited<br />
on the sales and trading desks,” says a recruiter.<br />
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Training<br />
In general, the training programs for both analysts and associates include<br />
introductions to CSFB’s products and services, presentations by senior<br />
management, seminars with external experts (NYU and Columbia Business<br />
School professors as well as individuals from leading training consulting<br />
companies), and preparation for the Series 7 and other regulatory exams.<br />
Undergraduates<br />
If you thought you were finished with studying and taking exams, think again.<br />
Analysts in all areas attend a mandatory 4- to 6-week training program in New<br />
York City or London. Sales and trading analysts who are U.S. nationals receive<br />
additional training for the Series 7 and 63 exams. The analyst training program<br />
includes classes on accounting and financial statement analysis, financial<br />
applications and modeling, corporate finance, and computer and online services<br />
orientation. Expect to be tested at regular intervals. The tests are graded. The<br />
few people scoring below a minimum standard receive tutoring from a secondyear<br />
analyst. “Everyone we bring in the door we have every intention of<br />
making successful,” says an insider.<br />
The Workplace<br />
Analysts in IBD are usually hired into a generalist pool, and a big segment of<br />
training involves meeting with representatives of CSFB’s different product and<br />
industry groups after each has made a presentation to the incoming analyst<br />
class. Subsequent training from inside and <strong>out</strong>side experts covers a range of<br />
topics to help analysts hone their skills. There’s also an online program available<br />
to anyone at the firm.<br />
47
MBAs<br />
The associate training program varies according to the division into which<br />
you’re hired. In IBD, the course begins in August and lasts 3 weeks. The<br />
training course resembles a mini-MBA, and insiders say these refresher courses<br />
on debt and capital markets, forecasting, valuation, and accounting don’t hurt.<br />
You’ll be learning from people who are on the front lines, executing deals with<br />
the latest financial tools everyday.<br />
Those in equity and fixed income attend a 10-week training program. In<br />
addition to the basic courses, there are sales and trading simulations as well as<br />
senior management presentations and training in sales and presentation skills.<br />
Like analysts, associates have opportunities for ongoing training.<br />
Midcareer Candidates<br />
The Workplace<br />
CSFB’s Leadership Institute develops training and development programs from<br />
the analyst to the managing director level. Regular events feature internal and<br />
<strong>out</strong>side experts.<br />
48
Career Path<br />
CSFB makes career development and training a priority. Over the past few<br />
years, the company has also increasingly emphasized the importance of<br />
retaining its most talented employees. To wit, 70 percent of the analysts who<br />
were hired in 2001 have been invited back for a third year. “There’s an even<br />
more concentrated effort on retention that’s going to get even stronger. We<br />
intend to promote people through the ranks,” says an insider, who adds, “The<br />
people who did stay on during downsizing, they were the cream of the crop.<br />
Having them here is important.”<br />
Opportunities for Undergraduates<br />
Analysts in investment banking are hired into a generalist pool and placed into<br />
a product or industry group after training. CSFB considers analysts’ preferences<br />
but also IBD test scores to match new employees to a group. The company<br />
places fixed income specialists directly onto specific desks. After training,<br />
analysts must take the Series 7 and 63 exams mandated by the NASD for any<br />
professional working with securities.<br />
If you fail an exam, you take it again. If you fail a second time, you may be<br />
politely encouraged to seek employment elsewhere. If you pass your exams,<br />
you’re ready to begin your 2- to 3-year departmental program. If you excel, you<br />
receive increasing responsibility and a larger role in executing deals. Top<br />
performers also receive opportunities to continue with CSFB in another<br />
division or perhaps overseas, depending on the openings available. At this<br />
point, openings are scarce, so competition for these spots is fierce.<br />
The Workplace<br />
49
After the first 2 years, a number of analysts leave to attend MBA programs.<br />
Many investment bankers believe an MBA gives them an edge for promotions<br />
over non-MBA holders, although this isn’t always the case. If you’re interested<br />
in returning to CSFB as an associate, maintain your contacts. A significant<br />
number of analysts stay beyond the 3-year program with<strong>out</strong> attending B-school,<br />
moving up through junior and senior analyst levels. Says one analyst, “There’s a<br />
lot of opportunity here. I have a bunch of friends who have made it through to<br />
senior-level jobs with<strong>out</strong> MBAs.”<br />
If you want to stay on in research, you will need to get your Certified Financial<br />
Analyst designation, at least. Equity sales and trading analysts and those in fixed<br />
income may be asked to stay on if they’ve been successful at CSFB.<br />
Opportunities for MBAs<br />
The Workplace<br />
Participation in CSFB’s summer associate program does not guarantee a fulltime<br />
offer in the fall, although in the past a majority of the summer class has<br />
received offers. If you do get an offer, you’ll escape the dreaded interview<br />
process, which all the other associate candidates will have to endure.<br />
Associates are hired directly into a generalist pool for the first 9 months and are<br />
then placed into a product or industry group. They are required to take the<br />
Series 7 and 63 exams and in some cases the Series 3 and 55. Similar to analysts,<br />
if they fail an exam, they risk losing their job. Those hired into equity research<br />
are hired as independent analysts with their own universe of stocks to cover.<br />
MBAs are expected to launch on five to seven companies within their first year.<br />
Associates then spend 3½ to 4 years in a group before being considered for<br />
promotion to vice president. The levels after VP are director and managing<br />
director.<br />
50
An MD at CSFB is equivalent to a partner at a firm like Goldman. Since there<br />
is no partnership structure constraining advancement, if you can distinguish<br />
yourself early on, there’s a huge amount of room to advance. Insiders say it’s<br />
not uncommon to find a young MD.<br />
The associate program is relatively flexible in the sense that if you want to<br />
develop more international business skills, CSFB will help you find a spot. A lot<br />
of senior people in the firm have held roles in different departments, but only<br />
because they made their own moves.<br />
International Opportunities<br />
Due partly to its multinational heritage, CSFB tries to accommodate employees<br />
who want to gain international experience. With the company’s <strong>out</strong>posts spread<br />
worldwide, top-performing analysts who receive an offer to stay on for a third<br />
year may even have the option to go somewhere exotic. The opportunities<br />
depend largely on which offices have openings. Associates may apply for<br />
overseas posts on a less fixed schedule. The key is to research which foreign<br />
offices have openings in your area of expertise. Even die-hard New Yorkers<br />
must update their passports. Market conditions or a big deal may require them<br />
to jet anywhere in the world on short notice.<br />
The Workplace<br />
51
Insider Scoop<br />
What Employees Really Like<br />
Your Cup Runneth Over<br />
Junior-level insiders say that even at their level, they’re given a staggering<br />
amount of responsibility. “I don’t think I could have gotten the amount or level<br />
of responsibility anywhere else coming <strong>out</strong> of school,” says one analyst. Senior<br />
officers put their trust in the junior staff and give them the opportunity to<br />
display their talent and perseverance.<br />
In the Thick of Things<br />
The Workplace<br />
Following the proper training, analysts are given the same kind of exposure that<br />
associates at other, more traditional Street firms get. “Client interaction is<br />
good,” says one insider. “I think that’s my favorite part of the job—getting to<br />
be involved in the key issues on the frontline.”<br />
My Kind of People<br />
Insiders say that the people at CSFB are definitely one of the best things ab<strong>out</strong><br />
working there. “The people are down to earth,” says one insider. “They aren’t<br />
your typical investment bankers. You won’t find people getting into a screaming<br />
match with you. People go <strong>out</strong> of their way to know that people care ab<strong>out</strong><br />
them. My managing director got everyone Christmas presents. We have group<br />
lunches every week. Someone got married, and half the group was invited.”<br />
52
Helping Hands Everywhere<br />
Aside from its formal mentoring program, a lot of informal coaching and<br />
advice-giving takes place at CSFB. “People have great attitudes here,” says an<br />
insider. “They care ab<strong>out</strong> you succeeding.” Says another insider, “It’s a place<br />
where people are willing to help you grow.”<br />
Invest in Your Future<br />
Time and again, insiders talk ab<strong>out</strong> the many avenues that open up to them at<br />
CSFB. “It’s a demanding and grueling experience,” says one insider, “but don’t<br />
lose sight of the fact that this is a tremendous opportunity to learn. It’s also an<br />
incredible opportunity [career-wise]. Eleven of 12 analysts [in my group] went<br />
on to take jobs in private equity.” The exposure to client companies and<br />
immersion within industries allow CSFBers to pretty much pick the jobs they<br />
want should they leave the company.<br />
Watch Out!<br />
Less Entrepreneurship, More Accountability<br />
CSFB still retains its entrepreneurial character but the firm is less freewheeling<br />
and also less spirited than it was during the highs of 1999 and 2000. This has<br />
resulted in part from a tighter set of <strong>check</strong>s and balances that former CEO<br />
John Mack installed in his mission to overhaul the firm. It also stems from<br />
closer scrutiny by regulatory agencies. Groups at CSFB have less autonomy.<br />
The Workplace<br />
What Life?<br />
You’ve heard all of the war stories, but it really can’t be that bad, can it?<br />
Actually, it can. On any day of the week, analysts will be at their desks well into<br />
the night. And although the analyst lifestyle is by far the worst, associates and<br />
even VPs find themselves losing the battle between work and play. Insiders say<br />
53
that when it gets really bad, they just try to think of opportunities they’ll have<br />
by surviving this tough lifestyle—if they’re awake enough to keep their eyes<br />
open. “Working at a bank and putting in a lot of hours is stressful,” says one<br />
insider. “Unless you enjoy it, it’s a difficult situation to be in.”<br />
Too Much to Handle<br />
CSFB is willing to give lots of responsibility to anyone who seems ready to<br />
handle it, regardless of age. Although the company tries to ensure that<br />
everyone succeeds, insiders say this doesn’t always work and that some<br />
employees are overwhelmed.<br />
Getting It—for Real<br />
The reality of the job—the autonomy and the responsibility that go with it—is<br />
not well communicated to job seekers, says one insider. This applies across the<br />
entire industry. Make sure you do your homework and know exactly what the<br />
job entails. A summer internship is probably the best way to get the kind of<br />
firsthand experience you’ll need to make the right choice.<br />
The Workplace<br />
54
Getting Hired<br />
• The Recruiting Process<br />
• Interviewing Tips<br />
• Grilling Your Interviewer<br />
Getting Hired<br />
55
The Recruiting Process<br />
Both analysts and associates find CSFB’s campus recruiting process straightforward.<br />
If CSFB does not recruit at your school, be proactive. The firm’s recruiters<br />
recommend that you find school alumni who work at CSFB and network,<br />
network, network. If possible, have an alumnus forward your resume to the<br />
appropriate person. This tactic will have greater impact than sending your<br />
resume in cold. Go to the corporate website, www.csfb.com, to determine<br />
where CSFB recruits.<br />
Undergraduates<br />
The CSFB recruiting parade begins in early fall when the firm kicks off its road<br />
show of presentations at selected schools. If your school is on the list, watch<br />
for the notice inviting candidates to submit resumes for review. CSFB selects<br />
candidates to interview on campus from these resumes. Keep your fingers<br />
crossed. Undergrads commonly ask whether the company enforces a 3.5 GPA<br />
cut-off. Recruiters say that the 3.5 GPA is used as a benchmark but that factors<br />
beyond academic credentials are also important. These include extracurricular<br />
activities that demonstrate leadership and teamwork abilities.<br />
Getting Hired<br />
If you make the first cut as an IBD candidate, prepare yourself for a whirlwind.<br />
There are usually three rounds of interviews, which may occur within 1 week.<br />
Round one is essentially a screening interview for CSFB to <strong>check</strong> how your<br />
personality would fit in at the company. You’ll chat with two people for ab<strong>out</strong><br />
half an hour. If you pass the screening, you’ll be notified the same evening and<br />
invited for round two, which will probably be at a nearby hotel. In this round<br />
you’ll have two one-on-one interviews of 30 minutes each. Be prepared for<br />
56
questions that test your interest in investment<br />
banking and your reasons for choosing CSFB over<br />
any other bank. Bone up on current events and<br />
their potential effect on business.<br />
“ ”<br />
Interviewers are<br />
looking for someone<br />
who is positive<br />
with<strong>out</strong> being<br />
arrogant.<br />
Within a week, you’ll know whether CSFB wants<br />
you back for round three: the infamous Super<br />
Saturday. The firm pays your way to the specific<br />
office to which you are being recruited. Wear a comfortable suit and go heavy<br />
on the deodorant, because you’ll go through ab<strong>out</strong> 6 one-on-one interviews,<br />
which will last for at least half an hour each. You’ll get a response within a<br />
week. Equity candidates also go through three to four rounds of interview,<br />
ending with a similar all-day final round taking place on a weekday. Fixed<br />
income candidates have two to three rounds. IT candidates face a similar<br />
recruiting process. Whatever r<strong>out</strong>e you choose, get ready for a grueling set of<br />
interviews. And good luck.<br />
Note: Analysts interested in a foreign office are encouraged to apply directly.<br />
However, CSFB prefers that its U.S.-educated candidates begin in a domestic<br />
office and then use the third year to go overseas.<br />
MBAs<br />
If you were a summer associate, you’re a big step ahead in the race for that<br />
ideal offer. If not, then put on a suit, smile, and get ready to mingle. The<br />
recruiting process for MBAs is similar to that of undergrads, except more<br />
senior-level officers attend the presentations. The presentations are usually<br />
cocktail events held on campus or at local restaurants.<br />
Resumes are submitted, a closed interview list is posted, and if your name is on<br />
it, the fun begins. Your first round is fairly r<strong>out</strong>ine. A junior I-banker, salesperson,<br />
Getting Hired<br />
57
trader, or research analyst will probably interview you, although senior<br />
executives do make it <strong>out</strong> to campus as well. The second round, most likely in<br />
New York, will be more intense. You’ll begin interviewing with VPs, directors,<br />
and MDs. Expect questions ab<strong>out</strong> personality as well as finance, and don’t be<br />
surprised if you get a few brainteasers. If you make it to the third round, you’re<br />
almost there. You’ll meet with more associates and a few MDs from the group<br />
for which you’re interviewing. Dress to impress, but don’t overdo it. A clean,<br />
pressed business suit is fine. Men should avoid ties with Disney characters.<br />
There may be a fourth round, but it’s usually not necessary.<br />
When you get an offer, respond with a gracious thank you, and ask how long<br />
you have to make a decision. Usually you’ll have a month to respond, or until<br />
the acceptance deadline designated for your particular school. If you have other<br />
offers, you can let CSFB know, but playing one company against another for<br />
more money can be tricky. Don’t do it unless you’re willing to lose at least one<br />
of the offers.<br />
For 2005, CSFB expects to recruit several of its MBA hires from its 2004<br />
summer associate class.<br />
Note: If you’re interested in the private equity division, be aware that it usually<br />
hires only analysts and associates who have been in IBD for at least a year. This<br />
division prefers students who have private equity experience at the MBA level.<br />
Midcareer Candidates<br />
Getting Hired<br />
There are several ways for midcareer candidates to enter the upper echelons of<br />
CSFB, although recruiters stress that the going will be pretty rough for those<br />
who try. Hiring at this level occurs on an as-needed basis. Sometimes HR fills<br />
midcareer positions. A recruiter draws on contacts at other firms and on<br />
internal referrals to put together a list of candidates for an open position.<br />
58
Sometimes a group searches on its own. On other occasions HR hires an<br />
executive recruiting firm to fill a position. If you’re looking to get hired at<br />
CSFB at this level, touch base with any contacts you have at the firm and across<br />
the Street, spread the word through professional organizations, and don’t be<br />
afraid to telephone that headhunter who called you once.<br />
Summer Associate Program<br />
CSFB has formal summer associate programs in IBD, sales and trading (S&T),<br />
research, asset finance, debt capital markets, and real estate finance and<br />
securitization. In IBD you are hired directly into an industry or product group.<br />
The candidate pool is filled with students from top business schools.<br />
CSFB’s S&T summer program is one of the few rotational programs on the<br />
Street. You will spend 4 weeks on the equity side and 5 weeks on the fixed<br />
income side. During week 10, you revisit the desk you’re most interested in for<br />
a full-time position. There is also an option to rotate solely within equity or<br />
fixed income if your objective is full-time employment. In equity research, you<br />
are hired to work on specific projects with one group for 10 weeks.<br />
Recruiting begins in your first semester at business school. The resume<br />
submission, selection, and interview process is the same as that for full-time<br />
associates. If you don’t get selected through the campus procedure, don’t give<br />
up. Contact a CSFB employee who is an alumnus of your university to see if he<br />
can forward your resume. Persistence sometimes pays off.<br />
Summer associates in IBD work steep hours. In the end, you won’t have even a<br />
hint of a summer tan, but you will have some experience, a few contacts, and, if<br />
you’re lucky, an offer in hand. Like many intern programs, the work can be slow<br />
at first, but don’t be fooled. This is a lot harder than most summer jobs.<br />
Getting Hired<br />
59
Some insiders say that a more formal orientation would be very helpful for<br />
future summer associates. They recall feeling bewildered and unproductive at<br />
the <strong>out</strong>set. But one insider says it’s normal for newcomers to feel disoriented<br />
and blame the program. Still, CSFB has addressed this concern, increasing<br />
classroom training by 2 days, says a recruiter.<br />
The work of a summer associate is much the same as that of a full-time<br />
associate. There are opportunities to work on deals and have client interaction<br />
and even travel internationally.<br />
The S&T summer associate program is more structured. There are more than<br />
25 desks through which summer associates can rotate, and each associate<br />
usually rotates through nine or ten. Weeks 7 through 9 are critical, because by<br />
then you’ve surveyed the scene, and can focus on what really interests you.<br />
Each week you’ll have meetings with recruiters to exchange feedback on your<br />
experience. In addition, you’ll receive evaluations through a formal questionnaire<br />
that each desk completes. A desk representative forwards this to recruiters. In<br />
equity research, you will participate in formal and end-of-summer review<br />
processes.<br />
Insiders say they enjoyed many of the summer social events and add that these<br />
occasions are a good way to make connections for the future. In some cases,<br />
someone you had drinks with last summer might help you find resources for a<br />
deal you’re working on a year later, says one insider.<br />
Getting Hired<br />
By the time summer is over, you’ll have a good idea whether CSFB is the place<br />
for you. If it is, use all of your contacts and experiences, and make it clear<br />
you’re interested. If the company wants to extend an offer, you’ll know by the<br />
end of the summer at the earliest and by mid-fall at the latest.<br />
60
Interviewing Tips<br />
• Come in with a confident attitude. Interviewers are looking for someone who<br />
is “positive with<strong>out</strong> being arrogant.” Strong interpersonal skills and the ability<br />
to communicate well are key. One recruiter suggests practicing your interviews.<br />
Preparing in advance will boost your confidence and help you get your points<br />
across effectively on the big day.<br />
• Don’t try to anticipate every question. If you rehearse too much, you’ll come<br />
off stiff. One recruiter says she wants her interviews to have the flow of a<br />
daily conversation. The recruiter expects give-and-take and doesn’t mind if<br />
the discussion veers in unexpected directions.<br />
• Know your resume inside and <strong>out</strong>. Be able to discuss everything on it.<br />
• Highlight your strengths through examples. Prepare short, witty anecdotes<br />
detailing every good and bad trait you have. Polish them till they gleam with<br />
earnest truth.<br />
• Be informed ab<strong>out</strong> recent market trends and the latest financial and business<br />
news. “You should be reading the Wall Street Journal,” says one recruiter.<br />
• Know the company cold and be aware of the basics of what’s involved in the<br />
position you’re interviewing for, including the lifestyle.<br />
• Be specific when questioning the interviewer ab<strong>out</strong> the tasks required for a<br />
position, especially when your interviewer is in the position for which you’re<br />
interviewing. Ask what kinds of deals you’ll be doing, what responsibilities<br />
you’ll have, what kind of clients you’ll work with, and the nature of the<br />
accounts covered.<br />
• Be specific. Don’t make general statements such as, “I’m interested in CSFB<br />
because it’s a global firm.”<br />
• Know why I-banking—and not consulting, Capitol Hill, or sailing the<br />
Caribbean for a year—is for you. There’s nothing wrong with admitting to a<br />
few interviews with the enemy, but be very clear on how and why you’ve<br />
come to your senses and realized that CSFB is the place for you.<br />
Getting Hired<br />
61
Getting Hired<br />
• Err on the side of conservatism. Better to be overdressed than underdressed.<br />
Male or female, wear a suit. A white shirt is preferable. Men should keep their<br />
tie patterns conservative.<br />
• Always bring at least three copies of your resume. The one you already sent<br />
in has probably been used, and your interviewer will want clean ones to pass<br />
on to management people if you meet with them later.<br />
• Be aware of dates and deadlines. Not knowing that something is happening<br />
at a certain time is not an excuse. “I’m not lenient ab<strong>out</strong> people who are that<br />
way because there are 150 people who did know what to do,” says one<br />
recruiter.<br />
62
Grilling Your Interviewer<br />
You’ll need to prepare a few questions of your own ab<strong>out</strong> CSFB. In the<br />
meantime, here are a few to get you started.<br />
• What will my role be in this position?<br />
• What type of international exposure have you had?<br />
• What qualities make an effective banker (or trader or salesperson) at CSFB?<br />
• What is the deal flow in your group? How does it compare with the deal flow<br />
in other groups?<br />
• How much contact do you have with clients?<br />
• Have you worked on any new or innovative products?<br />
• Can you give me an example of a deal in which you’ve combined investmentand<br />
commercial-banking services for a client?<br />
• What are the strategic advantages of CSFB’s global diversity?<br />
• As the industry consolidates and more and more banks offer one-stop<br />
banking, how will CSFB distinguish itself?<br />
Getting Hired<br />
63
For Your Reference<br />
For Your Reference<br />
• Recommended Reading<br />
• The Numbers<br />
• Key People<br />
65
For Your Reference<br />
Recommended Reading<br />
“Wall Street on the Run . . .”<br />
Stung by increased regulatory scrutiny and settlements of ab<strong>out</strong> $1.4 billion<br />
over the past 2 years, major investment banks—including <strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong><br />
<strong>Boston</strong>—are fundamentally changing how their securities research departments<br />
operate. They are taking care to avoid further legal or ethical challenges to their<br />
businesses.<br />
Source: Fortune, June 14, 2004.<br />
“CSFB Still Lags in Cost Cutting”<br />
Though it has made some progress in slashing costs, CSFB lags behind its peers<br />
in the most critical category of all: the ratio of compensation to net revenue.<br />
The company lowered its comp-to-net ratio to 51.8 percent in the first quarter<br />
but some of its rivals are below 50 percent, say compensation experts.<br />
Source: Investment Dealers’ Digest, June 7, 2004.<br />
“Wall Street Profits Raise Investment Bankers Cachet”<br />
Investment bankers fresh <strong>out</strong> of school are getting significant bonuses of<br />
$45,000, more than two times as much as last year. The increases come amidst<br />
improving business in the investment banking sector with one consultancy<br />
predicting 19 percent revenue gains for 2004.<br />
Source: Chicago Tribune (from Bloomberg News), June 1, 2004.<br />
66
“The Street’s New Cops in a Tougher Regulatory Environment,<br />
Demand for Seasoned Legal Talent Skyrockets”<br />
For Your Reference<br />
CSFB’s hiring of Gary Lynch has ushered in an era in which legal departments<br />
play an increasingly powerful role at major Wall Street firms. Lynch previously<br />
ran the Securities and Exchange Commission’s enforcement division.<br />
Source: Investment Dealers’ Digest, May 31, 2004.<br />
“CSFB Taps New Chief for Deals”<br />
In its continued scramble to boost its business, CSFB created the new post of<br />
chairman of investment banking and put Robert Murley, a long-time CSFB I-<br />
banker, at the helm.<br />
Source: New York Post, May 14, 2004.<br />
“CSFB’s John Mack Takes a Calculated Gamble”<br />
After more than 2 years of severe cost-cutting, the chief executive of CSFB is<br />
taking a few risks that he believes will improve the company’s once sluggish<br />
bottom line. So far so good: The firm posted a 39 percent jump in net income<br />
for the first quarter of 2004.<br />
Source: Wall Street Journal, May 6, 2004.<br />
“CSFB’s New Golden Handcuffs Mack . . . ”<br />
Amending a longstanding stance, the chief executive officer of CSFB is<br />
awarding as much as $1 million in restricted stock to bankers in its technology<br />
practice and Los Angeles office. The deals are supposed to prevent a further<br />
exodus of key personnel following a rash of departures earlier this year.<br />
Source: Investment Dealers’ Digest, April 5, 2004.<br />
67
For Your Reference<br />
“Wall Street: Playing by Google Rules . . . ”<br />
John Mack kept an unusually low profile as CSFB vied to become one of the<br />
leading underwriters for Internet company Google’s much-heralded public<br />
offering. The chief executive’s strategy worked at a crucial time for CSFB,<br />
which has seen business fall off over the past 2 years in its once-dynamic IPO<br />
practice. Google selected CSFB and Morgan Stanley to guide the deal.<br />
Source: Newsweek, May 10, 2004.<br />
68
The Numbers<br />
For Your Reference<br />
Financial Highlights, 2002–2003<br />
2003 2002<br />
Operating income ($M) 10,783 11,559<br />
Operating expenses ($M) 8,124 9,052<br />
Net profit ($M) 870 –1,178<br />
Source: <strong>Credit</strong> <strong>Suisse</strong> Group Q1 2004 Quarterly Report.<br />
Year Over Year Performance<br />
Q1 2004 Q1 2003 Change (%)<br />
Net revenues ($M) 3,891 3,087 26<br />
Total operating expenses ($M) 2,979 2,487 20<br />
Net income ($M) 607 436 39<br />
Source: <strong>Credit</strong> <strong>Suisse</strong> Group Q1 2004 Quarterly Report.<br />
69
For Your Reference<br />
Investment Banking Income Highlights<br />
Q1 2004 ($M) Q1 2003 ($M) Change (%)<br />
Institutional Securities Income Statement<br />
Net interest income 834 605 38<br />
Investment banking 672 593 13<br />
Commissions and fees 610 447 36<br />
Trading revenues including realized gains<br />
from investment securities, net 999 964 4<br />
Other revenues 83 –35 n/a<br />
Total noninterest revenues 2,364 1,989 19<br />
Net revenues 3,198 2,594 23<br />
Provision for credit losses –17 112 n/a<br />
Compensation and benefits 1,801 1,342 34<br />
Other expenses 678 703 –4<br />
Income from continuing operations before taxes,<br />
minority interests and cumulative effect of<br />
accounting changes 736 437 68<br />
Income from continuing operations before<br />
income tax expense 206 64 222<br />
Minority interests, net of tax 32 0 n/a<br />
70
Investment Banking Income Highlights (cont’d)<br />
Q1 2004 ($M) Q1 2003 ($M) Change (%)<br />
For Your Reference<br />
Wealth and Asset Management Income Statement<br />
Net interest income 16 2 n/a<br />
Asset management and administrative fees 507 410 24<br />
Trading revenues including realized gains<br />
from investment securities, net 35 38 –8<br />
Other revenues 135 43 214<br />
Total noninterest revenues 677 491 38<br />
Net revenues 693 493 41<br />
Compensation and benefits 222 195 14<br />
Total operating expenses 500 442 13<br />
Income from continuing operations before taxes, minority interests<br />
and cumulative effect of accounting changes 193 51 278<br />
Net income 109 63 73<br />
Source: <strong>Credit</strong> <strong>Suisse</strong> Group Q1 2004 Quarterly Report.<br />
71
For Your Reference<br />
Key People<br />
Walter B. Kielholz, Chairman, <strong>Credit</strong> <strong>Suisse</strong> Group<br />
Brady Dougan, CEO, <strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
Oswald J. Grubel, CEO <strong>Credit</strong> <strong>Suisse</strong> Group<br />
Stephen Volk, Chairman, <strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
Barbara Yastine, CFO, <strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
Recruiting Contacts<br />
For an extensive list of recruiting contacts for positions listed by job category,<br />
employment level, and geographical location, go to the CSFB website:<br />
http://careeropportunities.csfb.com/XSQLServlet/index.xsql<br />
72
JOB SEARCH GUIDES<br />
Getting Your Ideal Internship<br />
Job Hunting A to Z: Landing the Job You Want<br />
Killer Consulting Resumes<br />
Killer Investment Banking Resumes<br />
Killer Resumes & Cover Letters<br />
Negotiating Your Salary & Perks<br />
Networking Works!<br />
INTERVIEW GUIDES<br />
Ace Your Case: Consulting Interviews<br />
Ace Your Case II: 15 More Consulting Cases<br />
Ace Your Case III: Practice Makes Perfect<br />
Ace Your Case IV: The Latest & Greatest<br />
Ace Your Case V: Even More Practice Cases<br />
Ace Your Interview!<br />
Beat the Street: Investment Banking Interviews<br />
Beat the Street II: Investment Banking Interview Practice Guide<br />
CAREER & INDUSTRY GUIDES<br />
Careers in Accounting<br />
Careers in Advertising & Public Relations<br />
Careers in Asset Management & Retail Brokerage<br />
Careers in Biotech & Pharmaceuticals<br />
Careers in Brand Management<br />
Careers in Consumer Products<br />
Careers in Entertainment & Sports<br />
Careers in Human Resources<br />
Careers in Information Technology<br />
Careers in Investment Banking
Careers in Management Consulting<br />
Careers in Manufacturing<br />
Careers in Marketing & Market Research<br />
Careers in Non-Profits & Government<br />
Careers in Real Estate<br />
Careers in Supply Chain Management<br />
Careers in Venture Capital<br />
Consulting for PhDs, Doctors & Lawyers<br />
Industries & Careers for MBAs<br />
Industries & Careers for Undergraduates<br />
COMPANY GUIDES<br />
Accenture<br />
Bain & Company<br />
<strong>Boston</strong> Consulting Group<br />
Booz Allen Hamilton<br />
Citigroup's Corporate & Investment Bank<br />
<strong>Credit</strong> <strong>Suisse</strong> <strong>First</strong> <strong>Boston</strong><br />
Deloitte Consulting<br />
Goldman Sachs Group<br />
J.P. Morgan Chase & Company<br />
Lehman Brothers<br />
McKinsey & Company<br />
Merrill Lynch<br />
Morgan Stanley<br />
25 Top Consulting Firms<br />
Top 20 Biotechnology & Pharmaceuticals Firms<br />
Top 25 Financial Services Firm
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Careers/Job Search<br />
Do you want a Wall Street job with some international<br />
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power bases in both New York and London, CSFB is an international banking hybrid operating in 34<br />
countries across five continents. Culturally, the firm gives employees a wide berth to be creative rather<br />
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