TUMI RETAIL Position Description ASSISTANT ... - Santana Row

TUMI
RETAIL
Position Description
ASSISTANT STORE MANAGER
REPORTS TO: Store Manager
EXEMPTION STATUS: Non-Exempt
Summary of Position:
Supports store manager with management and coordination of the daily operations of the
store and the daily activities of the sales staff engaged in promoting and selling products to
ensure customer satisfaction. Partners with store manager to maximize sales and build high
performing teams. Develops new relationships and interacts with existing customers to
increase sales. Attains quarterly sales and SPH goals.
Duties and Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
SALES:
□ Support store manager to reach store goals.
□ Ensure SPH goals are being met or exceeded.
□ Maintain knowledge of Tumi products and service.
□ Partner with store manager to deliver consistent increases in sales performance.
□ Meet minimum conversion rate of 10%.
□ Assist store manager with training all associates on TUMI PRO.
□ Exemplify TUMI PRO process.
□ Assist with product training for new associates.
□ Support the Tumi Customer Experience.
□ Partner with store manager to enforce superior customer service through emphasis on client
books, note cards, attention to customers and development of staff.
□ Support the implementation of established sales promotion policies and programs.
HUMAN RESOURCES:
□ Partner with store manager to Hire the Best. Following Tumi’s hiring process, continuously
recruits and interviews candidates.
□ In absence of store manager, supervise and coordinate the daily activities of sales associates
in promoting and selling products.
□ Ensure maximum effectiveness of sales associates by working with store manager and HR to
develop and implement a training program.
□ Partner with store manager to resolve performance related issues through the TUMI Stores,
Inc. Performance Management policy. This may include: Conducting performance reviews
and suggesting merit increases as supported by corporate policy.
□ In absence of store manager, verify and approve associate’s work time for payroll processing
assuring accurate time is recorded.
□ Understand process of scheduling work hours, days off and vacations within TUMI’s policy.
□ Understand and maintain current knowledge of TUMI’s benefit plan. Train associates how to
use the Benefit eXpert Program and ensure regular updates of personal information.
3/20/2007

COMMUNICATION:
□ Communicate information concerning employee relations, merchandise and operations
regularly, and no less than a weekly basis, to store manager.
□ Partner with store manager to conduct regular staff meetings for the purpose of discussing
selling skills, policy implementation or changes, merchandise, etc.
□ Present and discuss the weekly newsletter. Obtain signatures from associates and maintain
record of newsletter.
□ Understand how to report merchandise status, fast sellers, slow sellers, deficiencies, buying
trends, etc. to district or regional manager.
□ In absence of store manager, diffuse customer service concerns.
MERCHANDISING:
□ Support store manager with directing and coordinating proper merchandising of the store as
directed by visual guidelines.
□ Implement correct usage of interior signage.
□ Insure that all stock is well maintained and in good condition.
□ Follow directives to design and arrange store displays to attract customers.
OPERATIONS:
□ Open and close the store.
□ Maintain appropriate records and receipts for all products sold. Ensure that cash registers
and money intake balance daily.
□ Ensure name capture is attempted at every transaction.
□ In absence of store manager, supervise and maintain accuracy of price changes, transfers
and daily, weekly or monthly summaries and records.
□ Verify shipments are processed and accurately vouchered within 24 hours of receipt.
□ Understand how to maintain equipment – register, pace machine, sensormatic alarm system,
HVAC, etc.
□ Maintain a secure and hazard free environment.
□ Maintain a neat, clean and well-organized shopping environment.
□ Ensure that all safety processes are continuously in tact and conduct monthly safety reviews.
LOSS PREVENTION:
□ Partner with store manager to control shrinkage and assist with loss prevention awareness
training of staff.
□ Monitor shipments, transfers and price changes for accuracy.
□ Partner with store manager to plan, conduct and organize store for inventory on a seasonal
or as needed basis.
□ Ensure accurate reconciliation of registers.
□ Notify store manager of camera/monitor malfunctions.
The above statements are intended to describe the general nature and level of work being performed
by people assigned to this position. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of personnel so classified.
3/20/2007