sharpen-magazine-issue-3

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Contents THE LETTER FROM THE EDITOR: 3 Advanced Communication Skills For Beginners4 ACCOUNTABILITY: Antidote to Poor Business Operations6 COVER STORY: The Incredible Hulk Syndrome: Anger Management in 10 Easy Steps8 Conflict Management and Appraisal Skills: A Powerful Combo10 Do Managers Really Need Management Courses?13 Excellent Performance Management for Excellent Employees14 How Leaders Manifest The Butterfly Effect16 Management Modelling19 The Good, The Bad and The Ugly Manager21 “Nicholas Hill’s SHARPEN Magazine, is a practical and essential resource for today’s leaders and managers. It is a great read and is packed with vital information. Best of all, it is FREE!” RICHARD DENNY, Multimillion International Bestselling Author of SELLING TO WIN and COMMUNICATE TO WIN “As Dr Stephen Covey so wisely pointed out, to be effective, we need to continue to sharpen the saw. Nicholas Hill’s SHARPEN MAGAZINE helps you do exactly that, to help you maintain your cutting edge in these challenging and changing times” Paul McGee, International Best Selling Author of SUMO and SELF CONFIDENCE “Nicholas Hill is a dynamic, profound and highly effective trainer who INFLUENCES PEOPLE TO TAKE POSITIVE ACTION IN THEIR PROFESSIONAL LIVES. I have absolutely no hesitation whatsoever in recommending his services.” CLIVE Thompson, Managing Director, Dale Carnegie* Training UK *Multimillion Best Selling Author of HOW TO WIN FRIENDS AND INFLUENCE PEOPLE CONSULTANCY PUBLISHER The Hill Consultancy Ltd, First Floor 23 Clerkenwell Close, Clerkenwell London EC1R 0AA, United Kingdom T: +44 (0)20 7993 9955 F : +44 (0)845 678 9988 E : info@nicholashill.com W: www.nicholashill.com AUTHOR AND EDITOR Nicholas C. Hill FIC FInstLM DESIGNER Mario P. Avila ADVERTISING SALES T: 0845 678 9900 E: admin@nicholashill.com ABOUT SHARPEN Sharpen Magazine and Ezine is the weekly publication for trailblazing leaders and managers, who refuse mediocrity and are hungry for excellence. ABOUT THE HILL CONSULTANCY We will facilitate your rapid transformation into a highly productive manager and influential leader, through UK wide accredited training courses, so you can achieve optimal performance, fortify human relations, and reach the top of your profession. COPYRIGHT All articles and designs copyright © The Hill Consultancy Ltd, UK, 2013. All rights reserved. Reproduction or resale in whole or in part by any means without written permission of the publisher is strictly forbidden. Cover story images copyright © s_bukley/Shutterstock.com DISCLAIMER The Hill Consultancy Ltd, its employees or associates are not liable for any third party advertised product or content. We have taken reasonable care to ensure that all information contained within this publication is accurate at the time of production. The reader accepts full responsibility for the practice of any advice contained within this publication and fully indemnifies the publisher against any direct loss or consequential loss resulting from adherence to any said advice.
Letter From the Author & Editor Nicholas C. Hill FBIPP FIC FinstLM Born in 1971, a modern thought leader and international Trainer of strategic leadership and management development, Nicholas Hill is the Managing Director and Principal Trainer for The Hill Consultancy Ltd. Nicholas is an INLPTA Licensed NLP Business Trainer and INLPTA Accredited Executive Master Coach having received over one thousand CPD training hours. Nicholas is also a qualified Fellow of the Institute of Leadership and Management and a Fellow of The Institute of Consulting, having trained thousands of delegates of corporations and SMEs at all management levels since 1996. Qualifications And Endorsements • INLPTA Licensed NLP Business Trainer • INLPTA Accredited Executive Master Coach • INLPTA Accredited NLP Master Practitioner • ANLP Registered Trainer Member • Guild of NLP Registered Gold Trainer Member • Licensed ILM Endorsed Provider • ILM Fellow • IC Fellow • Graduate of Dale Carnegie Trainers’ Training • Diploma Graduate in Theology • BIPP Fellow For more information please visit nicholashill.com The third issue from the Hill Consultancy Ltd’s leadership and management development magazine once again boasts of informative, engaging, and relevant articles for all kinds of professionals out there. The subjects tackled in these articles cover a wide range of areas that fall within the scope of management and leadership. Carefully selected to present career development principles and practices in a nutshell, the topics highlighted herein are of utmost importance to individuals who seek to finally learn and adequately nurture the much needed edge in their professional ventures. With how competitive organisational or business environments are nowadays, it is indeed of the essence to learn the hows and the whys of efficiently existing, performing, contributing, and succeeding in these highly charged professional settings. From very specific to more general concepts, here are the topics discussed in this magazine. This Issue delves into competencies, which are known to govern, directly or indirectly, individuals’ day-to-day undertakings including those that fall outside career-related ventures. These competencies and character traits, including self esteem, accountability, and communication skills are just some of the core strengths shared by leaders, thinkers, innovators, and trailblazers that have made a considerable impact in their respective field and in the world in general. To be able to master these strengths is an individuals’ jumpoff point to achieving professional triumph. Specific skills that cater to key organisational functions are also discussed in this issue, such as anger management, conflict management, and performance management. These competencies are helpful for people belonging to different job posts or industries. Individuals who handle human resource as well as employee development and training are just some of the professionals who would benefit from this set of expertise. The mastery of these competencies is also quite advantageous for individuals in decidedly specific professions like those in healthcare, food service, hospitality industry, and the academe, to name a few. Of course, this issue will not be complete without articles that zero in on key concepts regarding management or leadership skills. Through these accounts, readers will get indoctrinated regarding contemporary and highly acclaimed leadership and management tools and paradigms. One such management paradigm highlighted in the magazine is management modelling which is presently one of the most widely discussed, and at times, debated upon management practices. Being familiar with various styles and approaches in management and leadership can help individuals to tailor fit a leadership template based on specific needs and requirements, and which could ensure utmost efficacy. There is a lot to gain from reading the articles included in this magazine. There is something here for each and everyone. Whether you are already on the way to a corner office or are yet to kickstart a competitive career, the ideas ready to be derived from these articles will aid you, in one way or another, during the course of your professional venture. Skipping this magazine is as good as declaring disinterest toward the potential of triumph, whether in your given career or life in general.
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