Technology Plan Template - Onondaga County Public Library

General
Backup strategies
Onsite:
Polaris ILS – databases backed up via disk
MS Data Protection Manager
Offsite:
County – remote: Tivoli
Polaris – once/day digital copy of backup copy stored at branch library
Support Plan
Tech Liaisons - staff from each library trained via LSTA grant in basic computer support
techniques and in new technologies. First line of support within a library.
Digital library contacts – staff from each library receiving info on e-readers and other
applicable digital initiatives
OCPL: Automation/Technical Services department staffed 9-5, M-S.
County IT Help Desk all other times – forward emergency calls to primary A/TS staff
Personal cell phones used by automation staff in the field
The support staff use TSC2’s Help Desk to track support calls
Automation/Technical Services Staff
Administrator for System and Member Services - responsible for everything related to Polaris,
plus the responsibilities listed below.
Automation – is responsible for hardware, software, and networking in the Central
Library and City branches, plus the network and hardware (through 2013/14 for PCS)
through which the suburban library members access Polaris.
Information Systems Coordinator - supervises rest of Automation staff
Network Administrator (on County IT roster but seated at the library)
Computer Equipment Maintenance Specialist
Part time PC Software Support specialist (Library Assistant)
Server Administrator (consultant – 4 hrs/week or as needed)
Technical Services – is responsible for Polaris and the Polaris databases. Share
responsibility for support for staff, especially regarding Polaris. Responsible for
creating/acquiring bibliographic records for unique materials, for quality control within
the catalog, and for daily, weekly, monthly, and annual tasks associated with Polaris.
Librarian II - head of cataloging
Librarian I - Polaris support
OCPL Technology Plan, 2013 - 2016 December 6, 2012 Page 16