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Repair and maintenance
High quality servicing and
maintenance not only helps
extend the life of gas heating
and electrical equipment,
it also ensures compliance with
health and safety regulations.
Gas safety
We’ve been servicing and maintaining gas appliances
for a number of years helping tenants to maximise
the energy efficiency of their homes. We currently
service over 34,000 domestic boilers and handle
29,000 emergency and non emergency repair call outs.
Gas safety is a vital area for our clients who need to
have confidence in our engineers’ expertise in gas safety
and repair work. Our Gas Safe registered engineers
provide the quality of service that our clients can
depend upon.
Electrical safety
Our electrical engineers carry out electrical testing
on a variety of contracts across the UK.
Our clients require electrical safety checks and
PAT testing to be routinely carried out on their
properties. Our NICEIC qualified engineers ensure
compliance is met for the client and peace of mind
is given to the tenant.
To talk to us about your repair and maintenance
needs contact us at
es.sales@npower.com
24/7 Service
We are also able to offer an out of hours service
allowing tenants to contact us 24 hours a day with
any urgent issues, giving them the confidence that
their emergency will be dealt with as soon as possible.
Case Study - Repair and Maintenance, Solihull
Community Housing
Keeping the gas appliances in a home well maintained
is a top priority for social housing landlords. Solihull
Community Housing is an Arms Length Management
Organisation (ALMO), managing and maintaining
over 10,200 properties on behalf of Solihull Council
including legal obligation to ensure that properties
meet Gas Safe regulations. The Landlords Gas Safety
Record is a quality inspection that enables engineers to
do a thorough and detailed audit of the gas appliances
in tenants’ homes.
To ensure they meet strict obligation requirements
Solihull Community Housing turned to npower.
We have several years experience in the repair and
maintenance of properties and are able to provide
resources such as a back office team and full contract
management support to help facilitate this work to the
highest standards.
Our solution
All of our engineers are Gas Safe registered and to
ensure they are always of the highest calibre they are
re-trained / re-accredited every 5 years. We have also
tailored our services to meet the varying needs of
Solihull Community Housing tenants including:
• All emergency cases (gas or major water leaks) dealt
with within 24 hours
• Out of hours service available to respond to
emergency/urgent jobs and vulnerable customer
calls within the same night
We have a strong team dedicated to repair and
maintenance with each person playing a crucial part
including a team of ten engineers and their supervisor,
a dedicated tenant liaison officer and ongoing support
from the contract manager.
Strong partnership
npower and Solihull Community Housing have a
strong and long standing relationship. This is an
ongoing partnership which means npower makes
continuous changes and adjustments to ensure the
relationship works well.
In 2011 two npower staff moved into Solihull
Community Housing’s office, guaranteeing that
npower staff are always on hand to resolve any
issues, and improving communications between the
organisations. We also provide support with educating
tenants about the benefits of gas safety checks.
Volume of jobs based on 2012 figures
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