Putting things right - Npower

We’ll put things righthere’s how…We know that sometimes things cango wrong and we take complaints veryseriously, so if you aren’t happy withthe service you’ve received we’ll do ourbest to put things right.This leaflet tells you what to do if youhave an energy services complaint.

Independent AdviceFor impartial consumer advice, call your local Trading Standards Office or Citizens Advice Bureau.If you would like to obtain further guidance or information on central heating issues, you may wishto contact the Heating and Hot Water Information Council.Our service to youWe want to ensure that all our customers are treated fairly and receive a service that meetstheir needs. If you require this leaflet in large print, Braille, on cassette/CD or in another language,please contact the Customer Relations team on 0845 155 0060 and we’ll do all we can to help.Calls may be monitored and/or recorded for training and security purposes. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.npower and hometeam are registered trademarks and npower is the trading name of Npower Northern Limited (registered in England and Wales No. 3432100) andassociated companies. Registered office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB.npm9397/10.11