Does Your Company - ServiceMatters.com - Whirlpool Corporation

LET’S TALK SERVICE
Whirlpool® Tech-Line Service Tips
Re-Winder...
It seems there is some confusion
on what products are covered in
the clean‐up option.
“Clean‐up” consists of Dishwashers,
Trash Compacters and all
Laundry products.
Beginning June 1, 2010, the
Whirlpool® Tech‐Line Service has
“specialized” our agents. We split
the service into three groups:
Refrigeration,
Cooking
Cleanup
Our goal is provide faster, more
consistent, information.
Phone options changed on June
1st , and correct option selection
is extremely important.
Option 1: Electronic Control PreAuthorization
Option 2: Service Contract Over
the Limit**see below
Option 3: Jenn‐Air® Brand Products
Option 4: Refrigeration Products
Option 5: Cleanup
Option 6: Cooking Products
Mike Churlik, Operation Manager
Whirlpool® Tech-Line Service
“Tune-Up,” Cont’d from Page 1
work to EBIX. If that is not done,
your service company will be INACTI‐
VATED in ServiceBench, and you will
not be able to file claims.
Do not assume your insurance company
has provided the annual update.
Ultimately, your company is responsible
to provide EBIX with the certification
proof that you are carrying:
General Liability (occurrencebased,
and listing Whirlpool Corporation
as Additional Insured)
Auto Liability (if your company
owns autos)
Workers Comp – or a completed
and signed waiver of Workers
Comp, depending on your state’s
requirements. Please assure that
either the WC Statutory Limits or
Other box is checked.
Also, we are continuing to receive
mail at our corporate office (553 Benson
Road, Benton Harbor). Moving
forward, we will no longer have the
ability to forward certificates as we
have done in the past. The address
your insurer should use must be
listed in the Certificate Holder box as:
Whirlpool Corporation – Insurance
Compliance
PO Box 12010‐WL
Hemet, CA 92546‐8010
Alternately, insurance forms may be
emailed to: Whirlpool.WL@ebix.com
This email box is dedicated only for
Whirlpool servicers’ information.
Or, you may FAX a certificate
(again, to a dedicated fax) to
770‐325‐3339.
Finally, there are knowledgeable,
customer service representatives at
EBIX, whom you should call with any
Whirlpool insurance compliancerelated
question: 951‐658‐4806.
Judy Wittmann, Editor, LTS
“Over The Limit” Process for Service Contract Claims
Changes, Effective 7/7/10
PAGE 2
Beginning July 7, 2010 ‐
All such calls should be
made to Assurant rather
than to the Whirlpool®
Tech‐Line Service line.
When you receive a dispatch
for a Service Contract
call, it has a preauthorization
repair
amount listed. What do
you do if the repair is expected
to exceed that preauthorized
amount?
You must call Assurant’s
Claims Team at 800‐732‐
7701 to review the needed
repairs and to obtain additional
authorization for repairs.
**If you call the
Whirlpool® Tech‐Line Service,
and select Option 2,
you will receive a message
giving this Assurant phone
number. Please have customer’s
information (name
and phone number) handy
to help Assurant expedite
the authorization.
Nadia Uhlemann,
Claims Processing Supervisor
©2010 Whirlpool Corporation July 2010