The Reid's Heritage Group of Companies - Reid's Heritage Homes

Welcome to Reid’s Heritage Group!
Dear New Homeowner,
Thank you for purchasing your home from a Reid's Heritage Group Company. We have prepared this booklet
to answer some of the questions you may have as an owner of a new home.
When you purchase anything from a wristwatch to an airplane, you normally receive a set of instructions or an
owner's manual to go with it. You should view this publication in the same way - as a list of recommendations
from the manufacturer on how to properly care for and maintain your investment.
AS WITH ANY PURCHASE, PROPER CARE AND MAINTENANCE IS ESSENTIAL; SO PLEASE TAKE THE
TIME TO READ THIS BOOKLET AND KEEP IT AVAILABLE FOR FUTURE REFERENCE.
In the construction of a new home, dozens of trades and sub-trades must be supervised and co-ordinated.
Although we strive for the best results, it is possible that some minor items may have been overlooked. The
service procedures outlined in this booklet will ensure that those items will be corrected quickly, and with
minimum inconvenience to you.
We have put a lot of effort into ensuring that your new home meets or exceeds the current Ontario Building
Code standards, however, a new home should not be thought of as a single item. Literally thousands of
component parts have been fitted and assembled together to give you the final product. As such, you should
anticipate an initial "break-in" period as the house continues to settle, and as these components begin to
interact.
In the pages that follow you will find explanations of many of these items, along with suggestions as to their
proper care and maintenance, and just as you likely still have the owner's manual for the vehicle you are
driving, you should keep this booklet in a safe place for future reference. As with your vehicle, there is a
limited warranty that comes with the house, and this is fully transferable to any subsequent purchasers. This
booklet has been designed to keep on helping you, even after the warranty has expired.
Consider this manual to be a guide showing you what things to be aware of in maintaining your investment.
As with any of your other purchases, a little preventative maintenance goes a long way toward preserving both
the item in question and your peace of mind.
Should you have any problems with the house that are of warranty nature, please feel free to call our
HOME SERVICE Department at (519) 763-9768, fax us at (519) 822-9410 or you can reach us by email;
homeservice@reidsheritagegroup.com. Please note that service requests must be in writing, and we urge you
to read this booklet thoroughly before you contact us.
We look forward to being of service and wish you many years of satisfaction with your new home.
Sincerely,
REID'S HERITAGE HOMES
Tim Blevins,
President
Reid’s Heritage Homes, New Homeowner’s Information Manual
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