Automotive Service Technician 1 - Industry Training Authority

Program Content
LINE (GAC): B EMPLOYABILITY SKILLS
Competency: B2 Demonstrate communication skills
Objectives
To be competent in this area, the individual must be able to clearly demonstrate both oral and written
communication using trade terminology.
LEARNING TASKS
CONTENT
1. Explain the importance of learning and
using correct trade terminology
Taking instructions
Giving instructions
Ordering parts
Explaining concepts
Locate required information by category and
keyword searches
2. Use and maintain record keeping Service/work order
Parts requisition
Purchase order
Technical reports
Time card
Vehicle maintenance log
Maintenance
Shop Maintenance schedule records
Cost estimating procedures
3. Use written reports Service
Instructional
Technical
Automotive Service Technician 1 Industry Training Authority AST 1- 22
04/13