Switchvox SMB 4.0 Overview - Starnet Data Design, Inc

Users in larger companies found a single phonebook panel inconvenient. Adding too many users made
the panel large and hard to navigate and there was no good way to sort users of different types.
Switchvox SMB 4.0 now allows for the creation of multiple phonebook panels. Make one for Sales, one
for Support, and one for your office in Dubai. Save space on your monitor by collapsing the panels
that you are not using but still get quick access to everyone you need.
Have a contact with multiple numbers? Prior to Switchvox SMB 4.0, you had to create multiple
phonebook entries for each number. Now, you can tell Switchvox about your mobile, home, vacation,
or your secretary’s number; you can choose to whom you want to expose those additional contact
numbers; and you can even use those additional numbers as drop targets for drag-and-drop call
transfers. Additional numbers are easily accessible from a drop-down button displayed for each
contact in your phonebook panel.
The phonebook panel in Switchvox SMB 4.0 also provides additional buttons for barge and whisper.
Prior to SMB 4.0, the only way to toggle between barge and whisper mode when monitoring a call was
with the DTMF keys on your phone. Now, Switchvox SMB 4.0 allows you one-click control over barge
and whisper, direct from the phonebook panel.
Also new in the Switchboard is an updated Queues panel. The new Queues panel allows users to login
or logout of individual Queues with the click of a mouse – rather than the SMB 3.5 behavior that
required users to dial-in to login or logout and acted globally on all Queues of which a user was a
member. Further, users may now pause and unpause themselves inside a Queue, to momentarily
stop receiving calls without logging out; and, users may provide a reason for their pause state (Out to
lunch, Running an Errand, etc.).
Voicemail Enhancements:
Switchvox SMB 4.0 offers new voicemail enhancements – for administrators and for users – as well as
an integrated IMAP server. For administrators, two enhancements are provided. The first
enhancement allows for the setting of mailbox (voicemail and fax) quotas at the user and group level.
The administrator can define the amount of disk space allocated to a user or group in order to prevent
someone from consuming too much space. The second enhancement is an administrative view into
the actual consumption (in megabytes) that your users are using for their voicemails and faxes.
For users, a number of enhancements are available. Users may now set multiple voicemail greetings
for when they are unavailable or busy. Previously, with Switchvox SMB 3.5, a user could only set one
greeting for each. Now, with Switchvox SMB 4.0, a user can create any number of greetings (In a
Meeting, Out of the Office, On Vacation) and simply choose the one they want callers to hear. Users
may also customize multiple e-mail notifications: new support for HTML-based e-mail for normal
clients, and setup short e-mails for notifications sent to mobile devices.
New to Switchvox SMB 4.0 is also an integrated IMAP mail server. Each Switchvox user now has their
own IMAP mailbox integrated directly with Switchvox. Voicemail notifications and incoming faxes are
routed directly to the mailbox. Now, when users read their e-mail notifications of voicemail, the
message waiting indicator lights on their phones will turn off – no more having to also log into the
Voicemail application to turn off the indicator.
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