corporate responsibility report - Virgin Trains

It’s the Virgin Way to focus on our people, product and partners and we intend to continue to
deliver the best in the Railway.
driven by people
We will promote ‘Changing the Business for Good’ which emphasises sustainable development,
and is driven by our people and customers. People are the centre of change and the heart of
our vision for the future.
Through this approach, we are providing a platform for change that will be embedded in the
culture of the business. We will continue to deliver face to face communication and provide
opportunities for involvement, empowerment and engagement.
In the workplace
We pride ourselves on our people, and with good reason. Virgin Trains employees are not
only who the customers see and have a relationship with, but they are the face and the
ambassadors for the company.
Engaging our people in how Virgin Trains changes and develops is a core part of our
philosophy. We believe in an open and honest environment, and we positively encourage the
views and opinions of all our people.
We want to give all our people the tools to have more empowerment within the company, to
engage them in making it even better. We want to not only play the game but change it for
good! We encourage our people to engage in workshops to understand the importance of how
our business impacts on society and the planet and how their behaviours make an impact.
We believe innovation and improvement will be driven by these changes, through a culture
where everyone can innovate, making Virgin Trains better, thus benefitting everyone.
Benefiting the community
Railways join communities. We give people the means to see their friends and families,
to visit places, do business, go shopping. We want to offer this to all.
Virgin Trains has led the industry in offering easily accessible, value-for-money tickets.
We were the first to offer internet bookings, and have since developed our website to make
purchasing even easier. We make our Advance fares available as soon as we have train times
confirmed to us by Network Rail, usually around 12 weeks in advance.
Benefiting the economy
We passionately believe that rail transportation has a very positive impact on the UK
economy. We provide reliable and frequent services to key commercial centres such as London,
Manchester, Birmingham, Glasgow, Liverpool, and Edinburgh as well as many regional towns
and cities such as Wolverhampton, Stoke, Preston, Carlisle, and Holyhead.
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