Triennial Plan: Home and Community Care Queensland 2008-2011
Triennial Plan: Home and Community Care Queensland 2008-2011
Triennial Plan: Home and Community Care Queensland 2008-2011
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The implementation of reform initiatives arising from the common<br />
arrangements agreed to under the HACC Review Agreement 2007 <strong>and</strong><br />
associated mechanisms are a key element of activity to be undertaken in this<br />
triennium. The state is committed to the implementation of these arrangements<br />
in a manner that is cognisant of the National Reform Agenda <strong>and</strong> accounts for<br />
intersecting state-based initiatives impacting on the sector.<br />
2 Needs analysis<br />
2.1 Queensl<strong>and</strong>’s population<br />
Queensl<strong>and</strong>’s population passed the 4 million mark in 2006. By 2026 the<br />
population is expected to increase to 5.6 million <strong>and</strong> will reach an estimated<br />
7.1 million by 2051.<br />
The majority of growth is projected for the older age groups, with the number<br />
of people aged 65 years <strong>and</strong> over representing 11.6% of the population in<br />
2001 <strong>and</strong> projected to comprise 27.7% of the population in 2051.<br />
The number of persons aged 80 <strong>and</strong> over is projected to increase almost<br />
600% over the next 50 years from 101,900 to 685,500. As a proportion of the<br />
population, this age group is projected to increase from 2.8% in 2001 to 4.1%<br />
in 2021 <strong>and</strong> 10.6% in 2051. The 2001 Census indicated there were nearly<br />
twice as many females in the 80 years <strong>and</strong> over age group than males.<br />
In the 2001 Census, 443,105 of the enumerated population were aged 65<br />
<strong>and</strong> over. Of these, 3,041 persons (0.6%) identified themselves as being<br />
of Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er origin. Of the Aboriginal <strong>and</strong> Torres<br />
Strait Isl<strong>and</strong>er population, only 2.7% were aged 65 <strong>and</strong> over, compared with<br />
12.7% of the non-Indigenous population.<br />
Of those people usually resident in Queensl<strong>and</strong> who spoke a language other<br />
than English at home, 7.3% were aged between 65 <strong>and</strong> 74 <strong>and</strong> 6.9% were<br />
aged over 75. Of those Queensl<strong>and</strong>ers aged 65 to 74 who spoke a language<br />
other than English at home, 15.6% did not speak English well, or at all.<br />
Of those aged 75 <strong>and</strong> over the proportion was 15.3%, compared with<br />
9.8% for the total population.<br />
A separate house was by far the most dominant dwelling type amongst older<br />
persons at the 2001 Census (as a proportion of all dwelling types), although<br />
this declined with age. The proportion of persons living in nursing homes<br />
<strong>and</strong> accommodation for the retired/aged increases with age. Less than one<br />
percent of the population aged 65–69 lived in these types of accommodation<br />
compared with over 26% of those aged 95 <strong>and</strong> over.<br />
In the 65–74 years age group, 23% of persons lived alone, rising to 38%<br />
of persons aged 75 <strong>and</strong> over. 1<br />
In 2003, under the Australian Bureau of Statistics definition of disability,<br />
there were an estimated 834,000 people with a disability in Queensl<strong>and</strong>.<br />
This constituted 22.1% of Queensl<strong>and</strong>’s total estimated population of<br />
3,775,000 people.<br />
1. Queensl<strong>and</strong> Government, Population Projections to 2051: Queensl<strong>and</strong> <strong>and</strong> Statistical Divisions,<br />
2nd edition, 2006. Queensl<strong>and</strong> Government, Census 2001, Bulletin No. 11, Older Queensl<strong>and</strong>ers:<br />
December 2003<br />
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Assuming that the age specific disability prevalence rate remains constant,<br />
the number of people with a disability is projected to increase to 950,500<br />
people in <strong>2008</strong> (a growth of 14.0%).<br />
Of the 834,000 people with a disability in Queensl<strong>and</strong> in 2003, an estimated<br />
279,100 had a profound or severe core activity limitation. This accounts for<br />
7.4% of the total population of Queensl<strong>and</strong>ers <strong>and</strong> 33.5% of all Queensl<strong>and</strong>ers<br />
with a disability.<br />
This growth in population <strong>and</strong> the change in demographics can be directly<br />
translated into increased dem<strong>and</strong> for infrastructure <strong>and</strong> goods <strong>and</strong> services,<br />
<strong>and</strong> has significant implications with regard to workforce availability as the<br />
dependency ratios between the age cohorts of the population change.<br />
2.2 HACC target population<br />
The HACC target population (HTP) provides an estimate of the potential target<br />
population <strong>and</strong> is used to support resource allocation processes at the state<br />
<strong>and</strong> planning region level. The estimated HTP is provided to the state by the<br />
Australian Government.<br />
The Queensl<strong>and</strong> HTP is estimated to increase from approximately 400,000<br />
in 2006–2007 to almost 600,000 by 2021. While it should not be assumed that<br />
all persons in the estimated HTP should be receiving or in fact need a service,<br />
the projected growth in the estimated population over the next 13 years has<br />
a significant implication for the community care sector in managing <strong>and</strong><br />
meeting service dem<strong>and</strong>.<br />
2.3 Delivered services<br />
2.3.1 Who received services<br />
The Queensl<strong>and</strong> HACC Minimum Data Set (MDS) collection for the<br />
2006–2007 period contains the records of over 159,000 individual clients<br />
reported by HACC-funded service providers to have received a service at<br />
some point during the financial year.<br />
The majority (76.42%) of individual HACC clients were aged 65 years <strong>and</strong><br />
over. Clients aged 80 <strong>and</strong> over accounted for 41% of all clients.<br />
Females comprised almost two thirds (62.03%) of the HACC client population.<br />
There were greater numbers of females than males in each age category <strong>and</strong><br />
the gender imbalance increased with age. The variance between males <strong>and</strong><br />
females in the under 65 year group was 2.7% compared to 9.5% in the 65–79<br />
year group. The gender imbalance in HACC clients was most pronounced in<br />
the above 80 years group, with a 13.4% variance between males <strong>and</strong> females.<br />
Persons born in Australia accounted for almost three quarters (71.16%) of<br />
clients, with 17.2% reporting a birthplace outside of Australia. The remaining<br />
11.72% did not report a country of birth. In the collected data, the United<br />
Kingdom was represented as the largest group of HACC clients who were<br />
born overseas, accounting for 37% of the total of HACC clients who were<br />
born overseas, <strong>and</strong> 5.8% of total HACC clients. Other groups of significance<br />
were clients from Western Europe (1.9% of total clients), Southern Europe<br />
(1.8% of total clients) <strong>and</strong> New Zeal<strong>and</strong> (1.6% of total clients).<br />
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Most carers take on caring responsibilities because a family member or friend<br />
needs support <strong>and</strong> assistance. <strong>Care</strong>rs are considered as vital contributors<br />
in supporting people to remain living in their own homes. HACC MDS data<br />
indicates that a third of the total client population (33.84%) had a carer. This<br />
is a slight decrease from 39.62% in the previous year.<br />
The figure for care recipients with no carer was slightly higher at 53.57% which<br />
has increased from 45% in the previous year. It is important to note that the<br />
focus of this item is on the existence of informal arrangements with family<br />
members, friends <strong>and</strong> neighbours, <strong>and</strong> not on paid carers or formally arranged<br />
volunteer carers.<br />
Clients stating they had a co-resident carer represented 22.05% (35,073<br />
clients) of the total HACC client population. A further 10,477 clients stated their<br />
carer was non-resident.<br />
Almost half (49.08%) of clients live with family or others <strong>and</strong> 35.75% live on<br />
their own.<br />
A significant number of clients (76.55%) were in receipt of some form of<br />
government pension or benefit. Of this group, the Aged Pension was received<br />
by 53.84% of HACC clients followed by the Disability Support Pension<br />
(12.59%) <strong>and</strong> Veteran’s Affairs Pension (7.57%). HACC clients not in receipt<br />
of a government pension or benefit accounted for 7.39% of all HACC clients.<br />
Clients were referred to the program from a wide <strong>and</strong> diverse range of<br />
sources. Of the 131,284 clients where a source was recorded, 21% were<br />
self-referred while a further 14.8% were referred by family, significant other<br />
or friend. Other significant sources of referral include hospitals (10.56%),<br />
other community-based services (8.94%), <strong>and</strong> community-based General<br />
Practitioner/Medical Practitioners (8.49%).<br />
2.3.2 Nature of services received<br />
Domestic Assistance was the single service type received by the most number<br />
of individual clients (31.19%).<br />
Allied Health <strong>Care</strong> also reaches a significant number of clients, with<br />
47,424 clients (29.81%) receiving a service during the year. Other assistance<br />
types commonly received by clients were Nursing <strong>Care</strong> (26.19%), Meals<br />
(21.13%) <strong>and</strong> Transport (20.90%).<br />
Levels of service provision measured in hours varied significantly across<br />
different assistance types. The service type of Centre-Based Day <strong>Care</strong><br />
provided the highest number of hours with a total of 2,901,059 hours in<br />
2006–2007. This was followed by almost 2.5 million Meals (centre <strong>and</strong> home)<br />
<strong>and</strong> subsequently Domestic Assistance with 1,456,632 hours of service being<br />
provided.<br />
The highest average annual hours of assistance to individual clients was for<br />
Centre-Based Day <strong>Care</strong> (156.9 hours), followed by Respite <strong>Care</strong> (52.3 hours)<br />
<strong>and</strong> Social Support (33.0 hours). HACC clients also received an average<br />
29.4 hours per annum of Domestic Assistance <strong>and</strong> an average 21.9 hours<br />
per annum of Personal <strong>Care</strong>.<br />
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43.22% of clients received only one type of assistance, 19.41% received two<br />
assistance types, 13.16% received three assistance types <strong>and</strong> 8.74% received<br />
four HACC service types. Clients accessing the HACC program at a high<br />
intensity (five or more services) represented 24,610 clients (15.47%).<br />
2.4 Key trends in Minimum Data Set (MDS)<br />
A comparison of key elements of 2005–2006 MDS data with 2006–2007 data<br />
indicates a number of key changes. These include:<br />
• a 2.7% increase in the total number of individuals who received a service<br />
• a 12.3% decrease in the number of clients who have a carer<br />
• a 10.9% increase in the number of clients who live with family<br />
• a 7.9% increase in the number of clients who live alone<br />
• a 17.3% increase in the number of Indigenous clients.<br />
It should be noted that MDS version two was implemented in Queensl<strong>and</strong><br />
in late 2006. Intensive sector training was provided at this time resulting<br />
in improvements in data quality that may result in some distortion of data<br />
comparisons across these periods.<br />
2.5 Current purchasing<br />
The program purchases services across the majority of the HACC service<br />
types. At the commencement of the 2007–<strong>2008</strong> financial year the program’s<br />
allocations across key service types were estimated as follows:<br />
• Centre-Based Day <strong>Care</strong> — 3.1 million client support hours<br />
• Meals — 2.5 million individual meals<br />
• Domestic Assistance — 1.6 million client support hours<br />
• Respite <strong>Care</strong> — 800,000 client support hours<br />
• Social Support — 770,000 client support hours<br />
• Nursing <strong>Care</strong> — 670,000 client support hours<br />
• Transport — 660,000 client trips<br />
• Personal <strong>Care</strong> — 600,000 client support hours<br />
• Allied Health — 380,000 client support hours.<br />
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Due to variations in the cost of purchasing different service types the funds<br />
allocation does not automatically equate to the hours of service purchased.<br />
Current funds allocation by service type is approximately:<br />
• Domestic Assistance — 19%<br />
• Centre-Based Day <strong>Care</strong> — 14%<br />
• Nursing <strong>Care</strong> — 13%<br />
• Respite <strong>Care</strong> — 9%<br />
• Personal <strong>Care</strong> — 8%<br />
• Social Support — 8%<br />
• Allied Health <strong>Care</strong> — 8%<br />
• Information, Education <strong>and</strong> Training — 5%<br />
• Transport — 4%<br />
• <strong>Home</strong> Maintenance — 3%<br />
• <strong>Home</strong> Modification — 2%<br />
• Meals — 2%<br />
The remaining 5% purchases the service types of Assessment, Case<br />
Management, Client <strong>Care</strong> Coordination, <strong>and</strong> Counselling/Support,<br />
Information <strong>and</strong> Advocacy.<br />
2.6 The service sector<br />
As at 30 June 2007, there were approximately 340 organisations (legal<br />
entities) delivering services through approximately 740 service providers<br />
(service outlets) across the state. These service providers include community,<br />
commercial, religious, charitable, <strong>and</strong> state <strong>and</strong> local government bodies.<br />
Of the funding allocated, approximately 44% of funds are contracted for<br />
delivery through large church-based charitable organisations. A further<br />
25% is contracted through government agencies, 4% to local government<br />
<strong>and</strong> the remaining 27% to other non-government organisations, primarily small<br />
<strong>and</strong> medium sized incorporated organisations.<br />
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3 Consultation<br />
<strong>Community</strong> consultation is an essential element in assisting to identify gaps<br />
<strong>and</strong> overlaps in services to highlight planning priorities for the program.<br />
The program undertakes an extensive range of consultation processes<br />
across a variety of key stakeholders. These processes <strong>and</strong> their outcomes<br />
are outlined below.<br />
3.1 Consumer consultation<br />
In 2006 the program commenced a significant work program with regard<br />
to consumer consultation. The aim was to better facilitate consumer input<br />
into program planning <strong>and</strong> service development decisions. This was also in<br />
recognition that consumer input into previous planning processes had been<br />
limited <strong>and</strong> that consumer consultation in <strong>and</strong> of itself is often difficult, but<br />
nonetheless very important.<br />
The program provided funding to an alliance of three HACC-funded agencies:<br />
Queensl<strong>and</strong> Council on the Ageing (COTAQ), Queensl<strong>and</strong> Aged <strong>and</strong> Disability<br />
Advocacy Services (QADA) <strong>and</strong> <strong>Care</strong>rs Queensl<strong>and</strong> (CQ). These three<br />
agencies are currently funded to provide a range of information, education<br />
<strong>and</strong> advocacy services <strong>and</strong> it was identified that there were natural synergies<br />
between their current work <strong>and</strong> the goals of the program with regard to<br />
developing an effective consumer consultation framework for the program.<br />
Identified as the C3 initiative, during the 2007 calendar year the alliance<br />
undertook twelve consultations across Queensl<strong>and</strong> with current <strong>and</strong> potential<br />
clients, their carers, families <strong>and</strong> interested others, with approximately<br />
600 participants. The location of the consultations ranged from Brisbane<br />
metropolitan areas to the more regional <strong>and</strong> rural locations of Longreach,<br />
Mount Isa <strong>and</strong> Cairns.<br />
This process has provided the program with a unique insight into the way<br />
individuals <strong>and</strong> families experience the community care sector <strong>and</strong> HACC<br />
as part of that sector, <strong>and</strong> provides key findings at a number of levels.<br />
Participants provided specific information on services they were accessing<br />
<strong>and</strong> what was working well, as well as information on supports that they had<br />
been unable to access <strong>and</strong> believed would be helpful in allowing them to<br />
remain at home.<br />
When clients spoke about the services they were currently receiving, they<br />
were mostly positive about the impact <strong>and</strong> effectiveness of the services.<br />
There were a number of themes that emerged as to why people believed<br />
they were unable to access required services. They primarily related to lack<br />
of availability (e.g. waiting lists), lack of flexibility of providers (e.g. needing<br />
a service at a specific time / day) or difficulty navigating the care environment<br />
(e.g. poor information).<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 7
These three themes have informed a range of proposed actions outlined<br />
in this triennial plan. Themes include:<br />
• specific regional <strong>and</strong> local purchasing priorities<br />
• service development activities related to operational guidelines<br />
that aim to facilitate greater flexibility in service provision<br />
• service access, assessment <strong>and</strong> coordinated care initiatives.<br />
Over the course of the triennium the program will work in partnership<br />
with the C3 alliance to further develop <strong>and</strong> refine this important consultation<br />
mechanism including a focus on consultation mechanisms appropriate<br />
to special needs groups.<br />
3.2 Service provider / sector consultation<br />
In October 2007 the program released a discussion document that provided<br />
a summary of key issues that are likely to impact on the HACC target<br />
population <strong>and</strong> program. While not intended as a comprehensive analysis of<br />
all emerging issues, it provided the impetus for discussion with regard to the<br />
impact of a range of issues emerging across the target population <strong>and</strong> sought<br />
comment on possible local, regional <strong>and</strong> whole-of-state responses to the<br />
issues raised. The document highlighted a range of issues including, but not<br />
limited to, the ageing population, workforce capacity, dementia, Aboriginal <strong>and</strong><br />
Torres Strait Isl<strong>and</strong>er peoples, carers, nutrition, <strong>and</strong> independence promotion.<br />
A series of 25 planning forums were held across the state from October to<br />
December 2007. An estimated 800 individuals participated, representing<br />
a diverse range of the 340 funded organisations that deliver services through<br />
approximately 740 service outlets. Where possible, officers from the State<br />
Office of the Department of Health <strong>and</strong> Ageing attended these forums.<br />
A further 200 individuals provided written feedback to the program in response<br />
to the discussion document.<br />
Historically, service provider planning forums have been very effective in<br />
providing information with regard to existing waiting lists <strong>and</strong> service dem<strong>and</strong><br />
at a local community level. The discussion document, as noted above,<br />
provided a key platform to extend the discussion beyond the ‘here <strong>and</strong> now’<br />
to elicit information in relation to trends <strong>and</strong> possible approaches to these<br />
emerging issues.<br />
The information obtained from these consultation processes is reflected in<br />
the local <strong>and</strong> regional purchasing priorities as well as a number of the service<br />
<strong>and</strong> program development activities as outlined throughout this document.<br />
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3.3 Peak bodies <strong>and</strong> interest groups<br />
The program continues to maintain linkages with peak bodies <strong>and</strong> similar<br />
statewide organisations to ensure appropriate representation of a range of<br />
views into program development. These agencies include, but are not limited<br />
to Aged <strong>Care</strong> Queensl<strong>and</strong>, Council on the Ageing Queensl<strong>and</strong>, <strong>Care</strong>rs<br />
Queensl<strong>and</strong>, <strong>and</strong> Alzheimer’s Australia (Queensl<strong>and</strong>).<br />
All agencies that are funded to provide information, education <strong>and</strong> training on<br />
a statewide basis have recently formed an ‘018 Roundtable’. The group meets<br />
on a regular basis to discuss emerging issues <strong>and</strong> identify synergies in the<br />
way they work to gain better outcomes for the target population. This process,<br />
while in its formative stages, is beginning to provide valuable information with<br />
regards to emerging trends <strong>and</strong> issues across the state.<br />
3.4 Australian Government Department of Health <strong>and</strong> Ageing<br />
The program maintains a strong relationship with officers from the State<br />
Office of the Department of Health <strong>and</strong> Ageing. A Joint Officer Group (JOG)<br />
meets on a regular basis as well as formal/occasional meetings with the State<br />
Manager.<br />
This relationship has resulted in significant sharing of information <strong>and</strong> data<br />
<strong>and</strong> reduces duplication of effort in a number of consultation processes for the<br />
program. The State Office has provided a range of information that is obtained<br />
through the department’s consultation processes with Aged <strong>Care</strong> Assessment<br />
Teams (ACAT) <strong>and</strong> Divisions of General Practice as part of the aged care<br />
planning agenda that has contributed to this plan.<br />
3.5 Advisory forums<br />
At present the HACC program does not have an established formal advisory<br />
forum, such as an advisory committee or council. With the transition of the<br />
program to Disability Services Queensl<strong>and</strong>, there are a range of existing<br />
formal Ministerial Advisory Councils <strong>and</strong> committees that have potential scope<br />
<strong>and</strong> interface with the HACC program. The most significant of these are the<br />
Queensl<strong>and</strong> Seniors Council, supported by the Office for Seniors, <strong>and</strong> the<br />
Disability Council of Queensl<strong>and</strong>.<br />
Over the course of the triennium the program will be exploring the potential<br />
role <strong>and</strong> interface of these existing mechanisms within the portfolio for formal<br />
advisory forum processes.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 9
4 Priorities<br />
4.1 Regional priorities<br />
The delivery of additional HACC services remains a key priority for the<br />
program across all planning regions with the majority of growth funds targeted<br />
to the purchase of direct services within local communities.<br />
Detailed information on the funds <strong>and</strong> output schedules for each of the service<br />
groups by planning regions is contained in Section 9.<br />
The allocation of growth is based on the premise that all service types<br />
contribute to achieving the aims of the program. Accordingly, of the 18 HACC<br />
service types, the program will be allocating funds to 16 service types at<br />
various levels within the regions. The exceptions are Formal Linen Service<br />
which has never been purchased in Queensl<strong>and</strong>, <strong>and</strong> Goods <strong>and</strong> Equipment<br />
which are provided through the Medical Aids Subsidy Scheme operated by<br />
Queensl<strong>and</strong> Health.<br />
Of the estimated $95 million in real growth funds, the allocations are as<br />
follows:<br />
4.1.1 Service Group 1 — <strong>Home</strong> Support Services<br />
This service group contains the service types of Domestic Assistance,<br />
Personal <strong>Care</strong>, Social Support, <strong>Home</strong> Maintenance, Respite <strong>Care</strong> <strong>and</strong> Other<br />
Food Services. Of the total additional funds approximately $40 million (42%)<br />
is planned for expenditure across this service group.<br />
Dem<strong>and</strong> for these services, in particular Domestic Assistance, Personal <strong>Care</strong>,<br />
Social Support <strong>and</strong> <strong>Home</strong> Maintenance, remains high with clients <strong>and</strong> service<br />
providers indicating an ongoing gap between supply <strong>and</strong> dem<strong>and</strong>.<br />
Conversely, the dem<strong>and</strong> for Respite <strong>Care</strong> remains relatively low, with service<br />
providers in particular reporting difficulty in utilising current funding allocations.<br />
A common theme cited is the increase in carer respite specific programs<br />
funded by the Australian Government.<br />
Queensl<strong>and</strong> has historically provided minimal levels of funding for the service<br />
type Other Food Services, with the primary focus on Meals. While this<br />
plan does not provide for significant funds to this service type, the planned<br />
developmental work relating to nutrition amongst the HACC target population<br />
(refer Section 6.1) may result in changes to this over the mid to long-term.<br />
4.1.2 Service Group 2 — Coordinated <strong>Care</strong> Services<br />
This service group contains the service types of Assessment, Client <strong>Care</strong><br />
Coordination, Case Management, <strong>and</strong> Counselling/Support, Information <strong>and</strong><br />
Advocacy (carer <strong>and</strong> care recipient). Of the total additional funds approximately<br />
$10.8 million (11%) is planned for expenditure across this service group.<br />
Queensl<strong>and</strong> has historically maintained relatively small levels of expenditure<br />
in this service group as the priority has been on increasing basic services,<br />
primarily those in Service Group 1. As the state reaches per capita equity in<br />
funding across this triennium, the program will commence a more focused<br />
investment in these service types.<br />
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This is supported through consumer consultation feedback that strongly<br />
indicated difficulty in negotiating <strong>and</strong> navigating the system, particularly<br />
when care services may be provided by multiple agencies.<br />
In the first year of the triennium the program will consult with the community<br />
care sector, clients <strong>and</strong> key stakeholders to clearly identify <strong>and</strong> define service<br />
models that will provide a care coordination/case management model for<br />
clients requiring this type of support, including analysis of existing models<br />
of service provision. Following this developmental work, the majority of<br />
purchasing is planned for years two <strong>and</strong> three.<br />
This work will be undertaken as a parallel process to activities that are part<br />
of the National Reform Agenda under the common arrangements regarding<br />
Access Points (Refer Section 5.1.1). At present the Access Points framework<br />
in Queensl<strong>and</strong> requires identified ‘points’ to have capacity to not only provide<br />
the information <strong>and</strong> assessment portal, but also to facilitate supported referral<br />
processes. A critical element of the evaluation of this project will be the extent<br />
to which Case Management <strong>and</strong> Client <strong>Care</strong> Coordination as specific service<br />
types are required.<br />
4.1.3 Service Group 3 — Clinical <strong>and</strong> Specialist <strong>Care</strong><br />
This service group contains the service types of Nursing <strong>and</strong> Allied Health.<br />
Of the total additional funds approximately $17.6 million (18%) is planned for<br />
expenditure across this service group.<br />
The balance between dem<strong>and</strong> <strong>and</strong> supply for nursing care has remained<br />
relatively stable for the past two years, with only a limited number of locations<br />
across the state indicating a level of unmet need/dem<strong>and</strong>. Changes in<br />
the provision of nursing care at GP clinics as well as the often short-term,<br />
intensive nature of the intervention are possible underlying factors.<br />
Conversely, the dem<strong>and</strong> for allied health has increased with service providers<br />
<strong>and</strong> clients providing evidence of unmet need. This dem<strong>and</strong> appears to be<br />
driven from recruitment <strong>and</strong> retention difficulties, rather than the availability of<br />
HACC funding <strong>and</strong> resources. In some locations anecdotal evidence suggests<br />
it may be related to an issue of critical mass: providers with small levels of<br />
allied health funding are unable recruit to part-time positions <strong>and</strong>/or develop a<br />
viable multidisciplinary team.<br />
Allied health is critical to the promotion of functional independence amongst<br />
the eligible population. Notwithst<strong>and</strong>ing the recruitment <strong>and</strong> retention issues,<br />
the program will continue to increase the level of funding for allied health<br />
services, <strong>and</strong> will work with the sector to identify <strong>and</strong> develop models <strong>and</strong><br />
mechanisms of service delivery that ensure client needs are met in the most<br />
practicable manner.<br />
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4.1.4 Service Group 4 — Centre-Based Day <strong>Care</strong><br />
This service group contains the service type of Centre-Based Day <strong>Care</strong>.<br />
Of the total additional funds approximately $8.7 million (9%) is planned for<br />
expenditure across this service group.<br />
The delivery of this service is clearly linked to the availability of capital<br />
infrastructure. Over the course of the Biennial <strong>Plan</strong> (2006–<strong>2008</strong>) funding was<br />
provided for the construction/purchase of a number of new facilities in areas<br />
of high population growth <strong>and</strong>/or where existing facilities were limiting effective<br />
service delivery. The program will continue a focused process to invest in<br />
capital infrastructure over the course of this plan. (Refer Section 4.2.1).<br />
4.1.5 Service Group 5 — <strong>Home</strong> Modifications<br />
This service group contains the service types of <strong>Home</strong> Modifications, Goods<br />
<strong>and</strong> Equipment, <strong>and</strong> Formal Linen Service. Of the total additional funds<br />
approximately $1.9 million (2%) is planned for expenditure across this service<br />
group.<br />
The program recognises that home modifications (both major <strong>and</strong> minor<br />
modifications) are critical to enabling people to live safely <strong>and</strong> independently<br />
at home. Often with the correct environmental changes, individuals are able<br />
to live independently without requiring ongoing support <strong>and</strong> care. Modifications<br />
can extend from relatively simple changes such as installing grab rails, nonslip<br />
surfaces in bathrooms/wet areas <strong>and</strong> ramps to replace one or two steps at<br />
the front <strong>and</strong> rear door to the house, through to extensive modifications such<br />
as replacing bathtubs with accessible shower hobs <strong>and</strong> improving access to<br />
high-set houses with ramps <strong>and</strong> lifts.<br />
As noted above, Formal Linen Service is not purchased as a service type <strong>and</strong><br />
the majority of Goods <strong>and</strong> Equipment is provided through the Medical Aids<br />
Subsidy Scheme operated by Queensl<strong>and</strong> Health.<br />
The program will continue to provide non-recurrent funding for supplies<br />
of continence consumables to HACC eligible people in recognition of the<br />
importance that effective continence management has in enabling people<br />
to remain living independently in the community, with the funding delivered<br />
in conjunction with the Medical Aids Subsidy Scheme.<br />
4.1.6 Service Group 6 — Meals<br />
This service group contains the service types of Meals at home <strong>and</strong> Meals<br />
received at centre/other. Of the total additional funds approximately $130,000<br />
(0.13%) is planned for expenditure across this service group.<br />
Within Queensl<strong>and</strong> the majority of these services are purchased from Meals<br />
on Wheels providers who are contracted on a subsidy per delivery basis (refer<br />
Section 4.2.3). As such, there is minimal increase in planned expenditure,<br />
except in specific identified communities where there are no Meals on Wheels<br />
service providers.<br />
While this plan does not provide for significant funds to this service type, the<br />
intended work relating to nutrition amongst the HACC target population (refer<br />
Section 6.1) may result in changes to this over the mid to long-term.<br />
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4.1.7 Service Group 7 — Transport<br />
This service group contains the service type of Transport. Of the total additional<br />
funds approximately $12.1 million (13%) is planned for expenditure across this<br />
service group.<br />
While transport remains a service type that is experiencing high dem<strong>and</strong>, the<br />
program is part of a wider community transport framework <strong>and</strong> network. Over<br />
the course of the triennium the program will focus additional funds on transport<br />
delivery approaches that demonstrate collaborative service delivery that link with<br />
<strong>and</strong> value add to other government <strong>and</strong> community initiatives in transport <strong>and</strong><br />
community access such as the Accessible Taxis Queensl<strong>and</strong> Program operated<br />
through Queensl<strong>and</strong> Transport.<br />
4.1.8 Service Group 8 — Information <strong>and</strong> Education<br />
In Queensl<strong>and</strong> the additional service type that is funded is Information,<br />
Education <strong>and</strong> Training. Projects funded under this service type provide services<br />
across the state <strong>and</strong>/or multiple planning regions <strong>and</strong> undertake activities that<br />
do not necessarily result in individual client services. The type of activities<br />
undertaken include client <strong>and</strong> carer information services, program development<br />
activities <strong>and</strong> information projects targeting special needs groups.<br />
Of the total additional funds approximately $4.7 million (5%) is planned for<br />
expenditure across this service group.<br />
As a number of these activities are currently undertaken from a central location<br />
(South East Queensl<strong>and</strong>) with outreach services across the state, over the<br />
course of the triennium the additional funds will be targeted to exp<strong>and</strong> the<br />
provision of information <strong>and</strong> education programs <strong>and</strong> services to the target<br />
population in rural <strong>and</strong> remote locations, as well as the further development<br />
of consumer consultation frameworks.<br />
4.2 Service priorities<br />
4.2.1 Capital infrastructure for the provision of Centre-Based<br />
Day <strong>Care</strong><br />
As noted in Section 4.1.4 the provision of capital infrastructure is critical to<br />
the provision of services such as Centre-Based Day <strong>Care</strong>. In 2006–2007<br />
the program undertook a high level survey of all HACC-funded capital<br />
infrastructure (primarily buildings) to attempt to assess the current status of<br />
facilities. This process highlighted some facilities of immediate concern <strong>and</strong><br />
capital funding was provided, as appropriate, through competitive funding<br />
rounds. It also highlighted that a large number of organisations had limited<br />
capacity to assess the status of their current infrastructure.<br />
Accordingly, the program will implement a capital infrastructure review program<br />
over the triennium. This program will enable individual organisations to request<br />
a formal building survey to be undertaken by an appropriately qualified person/<br />
organisation against defined criteria including, but not limited to, structural<br />
soundness, fit for purpose, capacity to meet population changes <strong>and</strong> safety<br />
<strong>and</strong> security. Recommendations arising from the building survey will form the<br />
basis of recommendations for additional capital funding for facility maintenance,<br />
modifications <strong>and</strong> upgrades.<br />
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4.2.2 Promoting functional independence<br />
The HACC Review Agreement 2007 provided a change in focus for the<br />
program to encapsulate a position that allows for support to be provided<br />
in a way that maintains <strong>and</strong> promotes independence (Clause 2(1)).<br />
Following on from the National HACC Forum on ‘Promoting Independence’<br />
in February <strong>2008</strong>, Queensl<strong>and</strong> will commence a dialogue with the sector<br />
to identify opportunities for the development <strong>and</strong> implementation of<br />
independence-focused service models <strong>and</strong> outcomes for clients.<br />
This may include, but will not be limited to the:<br />
• development <strong>and</strong> dissemination of a set of principles <strong>and</strong> practice<br />
guidelines that promote client <strong>and</strong> carer independence <strong>and</strong> that are<br />
appropriate within the context of the HACC Review Agreement 2007<br />
<strong>and</strong> within the Queensl<strong>and</strong> context<br />
• review of current assessment tools <strong>and</strong> approaches to ensure they reflect<br />
best practice in promoting independence-focused approaches to client<br />
outcomes<br />
• provision of funding for programs <strong>and</strong>/or initiatives that develop new service<br />
models <strong>and</strong> approaches promoting functional independence<br />
• provision of funding to existing services to assist them to re-orient/<br />
re-engineer their services to incorporate approaches that promote<br />
independence, through staff training <strong>and</strong> policy <strong>and</strong> system development.<br />
4.2.3 Meals on Wheels<br />
Services provided by Meals on Wheels service providers are funded on<br />
a subsidy basis of actual meals provided, with the subsidy designed to cover<br />
the cost of meal preparation <strong>and</strong> delivery <strong>and</strong> the client meeting the cost of<br />
the food.<br />
As the contractual mechanism for these providers varies from other providers,<br />
indexation is not applied under the contract. Instead Queensl<strong>and</strong> will increase<br />
the level of subsidy per meal from $2.00 in 2007–<strong>2008</strong> to $2.20 by 2010–<strong>2011</strong><br />
which is comparable to the estimated indexation rate.<br />
4.2.4 People living in private rental accommodation<br />
The Queensl<strong>and</strong> HACC program continues to work collaboratively with other<br />
funding programs within Disability Services Queensl<strong>and</strong> to provide services<br />
to people living in private rental accommodation such as hostels, boarding<br />
houses <strong>and</strong> aged rental accommodation.<br />
The HACC program has continued to maintain its focus on ensuring that<br />
eligible people have access to external supports that improve their quality<br />
of life <strong>and</strong> provide access to health <strong>and</strong> wellbeing services.<br />
An independent evaluation of the program was undertaken in 2007–<strong>2008</strong>.<br />
At the time of submitting this triennial plan the final evaluation report has not<br />
been released. Preliminary data analysis indicates that the level of access to<br />
services varies across location. To this end the HACC program has reviewed<br />
its level of contribution to ensure that access to funding resources is equitable<br />
with the estimated number of facilities/beds within a given geographic region.<br />
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This will result in a small increase in recurrent funds to this program in the first<br />
year of the triennium. These services will be purchased as part of the regional<br />
growth round.<br />
Should additional resources be required to support the implementation of<br />
evaluation recommendations relevant to the HACC program, a variation to<br />
the plan will be submitted.<br />
4.2.5 Transport<br />
The provision of transport for the purpose of community access is an<br />
important element in maintaining an individual’s independence <strong>and</strong> links with<br />
their local community. As noted in section 4.1.7, transport remains a service<br />
type that is experiencing high dem<strong>and</strong>. Consultation has highlighted that some<br />
previous purchasing has resulted in an unintended overlap between HACCfunded<br />
transport <strong>and</strong> other government transport initiatives such as those<br />
provided through Queensl<strong>and</strong> Transport.<br />
The program will work with the sector to develop additional service delivery<br />
models <strong>and</strong> approaches that ensure that HACC services are situated within<br />
the broader context of community transport service provision, in order to<br />
reduce duplication in resource allocation <strong>and</strong> utilisation <strong>and</strong> ensure maximum<br />
outcomes for clients <strong>and</strong> communities.<br />
Over the course of the triennium the program will focus planned additional<br />
funds on service delivery models, approaches <strong>and</strong> mechanisms that value add<br />
<strong>and</strong> demonstrate collaborative links with other government <strong>and</strong> community<br />
initiatives such as the Accessible Taxis Queensl<strong>and</strong> Program operated through<br />
Queensl<strong>and</strong> Transport.<br />
4.3 Population priorities<br />
4.3.1 Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er peoples<br />
Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er peoples are a high priority for the<br />
program <strong>and</strong> a key component of this triennial plan. Achieving <strong>and</strong> sustaining<br />
improvements in the health <strong>and</strong> wellbeing of Aboriginal <strong>and</strong> Torres Strait<br />
Isl<strong>and</strong>er peoples is also a key Queensl<strong>and</strong> Government priority.<br />
Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er elders play a critical role in the strength<br />
<strong>and</strong> stability of Indigenous communities. Improvements in the health <strong>and</strong><br />
wellbeing of elderly Indigenous people through a well targeted <strong>and</strong> functional<br />
community care sector, including HACC services, will play a pivotal role in<br />
maintaining strong <strong>and</strong> healthy families <strong>and</strong> communities.<br />
In 2007, as part of the review of the current HACC Indigenous Service<br />
Development <strong>Plan</strong>, the program commenced a comprehensive mapping <strong>and</strong><br />
review of HACC services provided for Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er<br />
peoples aimed at identifying proactive solutions to current service provision<br />
challenges. While the mapping <strong>and</strong> review process is not yet complete, a<br />
range of issues impacting on service delivery has been identified <strong>and</strong> strategic<br />
actions proposed at the local, regional <strong>and</strong> statewide level.<br />
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A revised HACC Indigenous Service Development <strong>Plan</strong> will be released in<br />
the first year of the triennium. It is anticipated that priority initiatives arising<br />
from the plan to be implemented in the triennium will include the following:<br />
To improve access to services:<br />
• ensure that within regional growth funding, a level of funding for the<br />
purchasing of targeted services in all HACC planning regions is facilitated.<br />
Of the $95.7 million for regional growth, $5.4 million has been identified for<br />
targeted purchasing to this special needs group.<br />
• work with Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er peoples in the development<br />
<strong>and</strong> implementation of HACC service delivery models. This will ensure<br />
services for Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er elders <strong>and</strong> families are<br />
culturally sensitive, integrated, developed <strong>and</strong> delivered in partnership <strong>and</strong><br />
are consistent with the goals <strong>and</strong> aspirations of Aboriginal <strong>and</strong> Torres Strait<br />
Isl<strong>and</strong>er peoples.<br />
• research, review, <strong>and</strong> develop models of service delivery appropriate for<br />
Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er people, particularly those living in rural<br />
<strong>and</strong> remote communities.<br />
• develop <strong>and</strong> deploy a ‘Cultural Access Guide’ in order to improve access for<br />
Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er peoples to services.<br />
To improve information <strong>and</strong> consultation:<br />
• develop <strong>and</strong> implement an Indigenous Information <strong>and</strong> Awareness Strategy<br />
• develop specific strategies within the program’s consumer consultation<br />
framework that are appropriate for Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er<br />
clients <strong>and</strong> carers (refer Section 3.1).<br />
To improve efficient <strong>and</strong> effective management:<br />
• research <strong>and</strong> implement a mentorship program for coordinators of<br />
Indigenous HACC services. Organisations currently experience a high<br />
turnover in coordinators/managers with lack of support cited as a key<br />
reason for resignation.<br />
• in conjunction with the Strengthening Indigenous Non-Government<br />
Organisations initiative operated by the Queensl<strong>and</strong> Department of<br />
Communities, the HACC program will implement initiatives aimed at<br />
strengthening the capacity <strong>and</strong> governance role of auspice organisations.<br />
To improve coordinated, planned <strong>and</strong> reliable service delivery:<br />
• implement key initiatives of the proposed National Indigenous HACC<br />
Workforce Development Strategy <strong>and</strong> build on the training <strong>and</strong> development<br />
initiatives for HACC service provider staff.<br />
• investigate the potential synergies between Indigenous Health Workers <strong>and</strong><br />
community care service provision that may enable these workers to support<br />
the provision of community care.<br />
• develop more effective planning <strong>and</strong> data collection to ensure that services<br />
are planned <strong>and</strong> delivered appropriately to Aboriginal <strong>and</strong> Torres Strait<br />
Isl<strong>and</strong>er people, including specific work with regard to MDS information.<br />
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4.3.2 People living with dementia <strong>and</strong> their families <strong>and</strong> carers<br />
In May 2007, the Queensl<strong>and</strong> HACC program released the Dementia Services<br />
Development Strategy 2007–<strong>2011</strong>. The aim of the strategy is to ensure that<br />
people with dementia have access to quality services which will allow them<br />
<strong>and</strong> their carers to remain at home in a supported environment, within the<br />
scope of the HACC program.<br />
The strategy endorsed an approach to enhance dementia services through<br />
two distinct levels of service provision, these being statewide services <strong>and</strong><br />
initiatives, <strong>and</strong> direct care services.<br />
With the increasing prevalence of dementia within the community the program<br />
will continue to implement the key activities of the strategy including the<br />
investment of additional funds.<br />
A particular focus will be in increasing the availability of regionally based<br />
dementia advisory services <strong>and</strong> dementia support services that support<br />
people living with dementia, carers <strong>and</strong> family members <strong>and</strong> service providers<br />
to better meet the needs of this special needs group.<br />
4.3.3 People from culturally <strong>and</strong> linguistically diverse<br />
backgrounds<br />
The Queensl<strong>and</strong> HACC program released the Multicultural Services<br />
Development Strategy in 2006 to guide the future direction of HACC-funded<br />
services in Queensl<strong>and</strong> relating to supporting people from culturally <strong>and</strong><br />
linguistically diverse backgrounds (CALD) <strong>and</strong> their carers. This strategy<br />
is particularly important given that Queensl<strong>and</strong> has one of the most<br />
geographically diverse populations in Australia <strong>and</strong> one of the highest<br />
proportions of ethnic aged people living outside of metropolitan areas.<br />
Funding was allocated in the 2006–<strong>2008</strong> HACC Biennial State <strong>Plan</strong> for a<br />
number of key strategies including the establishment of regionally based CALD<br />
advisory services, <strong>and</strong> the purchase of additional Client <strong>Care</strong> Coordination to<br />
assist eligible people from CALD communities to access appropriate services.<br />
The Queensl<strong>and</strong> HACC program remains committed to progressing the key<br />
initiatives in the strategy <strong>and</strong> will continue to invest additional funds over the<br />
triennium with a particular focus on exp<strong>and</strong>ing the capacity of regional CALD<br />
advisory services <strong>and</strong> the availability of Client <strong>Care</strong> Coordination to facilitate<br />
improved access to services.<br />
4.3.4 <strong>Care</strong>rs<br />
<strong>Care</strong>rs, be they family, friends or neighbours, form a critical part of the<br />
community care safety net for older people <strong>and</strong> people with a disability.<br />
Over the past five years the program has invested significant funds in respite<br />
care to support carers to take a break from their caring role. Based on sector<br />
<strong>and</strong> consumer consultation there is an emerging need with regards<br />
to counselling support for carers to assist them in their caring role.<br />
To support this need the program has allocated recurrent growth funds<br />
of $3.38 million for the service type Counselling/Support, Information<br />
<strong>and</strong> Advocacy (refer Section 4.1.2). A targeted purchasing strategy will be<br />
undertaken to support models that focus on providing effective information,<br />
counselling <strong>and</strong> support strategies to assist carers in their caring role.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 17
5 Reform <strong>and</strong> development<br />
5.1 National reform <strong>and</strong> development<br />
The Queensl<strong>and</strong> Government is committed to participating in the development<br />
<strong>and</strong> state-based implementation of common arrangements as identified under<br />
the HACC Review Agreement 2007. The full details of the implementation<br />
strategy for each element of the common arrangements are presented in<br />
a separate project plan. This review provides a summary of the key activities<br />
of the project plan for each element of the common arrangements.<br />
5.1.1 Access points<br />
The Queensl<strong>and</strong> Government is committed to a more streamlined pathway<br />
into, <strong>and</strong> through, the community care system by the development of access<br />
points. An initial implementation plan addressing access, eligibility <strong>and</strong><br />
assessment was submitted in April <strong>2008</strong>, with a progress report highlighting<br />
updates submitted in June <strong>2008</strong>.<br />
The development <strong>and</strong> implementation of any milestones will cover aspects<br />
such as:<br />
• the development of new business processes for the access point model<br />
regarding intake, screening, eligibility, assessments <strong>and</strong> referrals<br />
• the role of the state-based eligibility <strong>and</strong> assessment tool (Ongoing Needs<br />
Identification or ONI), as well as acknowledging learnings from the national<br />
assessment tool — Australian <strong>Community</strong> <strong>Care</strong> Needs Assessment<br />
(ACCNA-R)<br />
• learnings from the evaluation of the demonstration process.<br />
5.1.2 Fees<br />
The Queensl<strong>and</strong> Government is committed to working with the sector<br />
regarding resources <strong>and</strong> developmental work required for a consistent fee<br />
collection approach. A detailed implementation plan, including milestones<br />
for a common approach to consumer fees, was submitted in June <strong>2008</strong>.<br />
The development <strong>and</strong> implementation of any milestones are dependent on:<br />
• the outcome of the National Fees Review<br />
• the outcome of the National Review of Subsidies <strong>and</strong> Services<br />
• consultation with the sector<br />
• consideration of the impact on younger people with disability as part<br />
of the Commonwealth State Territory Disability Agreement (CSTDA)<br />
• jurisdictional-specific challenges regarding the current fee policy differences<br />
between different providers, in particular noting that Queensl<strong>and</strong> Health,<br />
a provider of approximately 25% of current HACC services, does not<br />
charge fees.<br />
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5.1.3 Quality<br />
The Queensl<strong>and</strong> Government is committed to working with the sector<br />
regarding resources <strong>and</strong> developmental work required to transition from<br />
the current HACC National Services St<strong>and</strong>ards to the revised st<strong>and</strong>ards<br />
under the common arrangements. A detailed implementation plan, including<br />
milestones for the transition process, was submitted in June <strong>2008</strong>.<br />
The development <strong>and</strong> implementation of any milestones are dependent on:<br />
• the outcomes of the Common St<strong>and</strong>ards <strong>and</strong> National Quality Reporting<br />
Framework project, including field testing<br />
• the integration of the National Quality St<strong>and</strong>ards under common<br />
arrangements with jurisdictional-specific initiatives (refer Section 7.1).<br />
5.1.4 Financial report<br />
The Queensl<strong>and</strong> Government is committed to a simplified framework <strong>and</strong><br />
transparent administration of programs, <strong>and</strong> decreased administration burden<br />
on service providers. A detailed implementation plan including milestones<br />
for a common accountability framework <strong>and</strong> consistent approach to financial<br />
reporting will be submitted in June 2009.<br />
The development <strong>and</strong> implementation of any milestones are dependent on:<br />
• the outcomes from the National Financial Reporting Framework project<br />
• the national approach being in line with state legislation requirements<br />
<strong>and</strong> other state-based work to ensure consistency within Disability Services<br />
Queensl<strong>and</strong> <strong>and</strong> the state.<br />
5.1.5 Coordinated planning<br />
The Queensl<strong>and</strong> Government is committed to the development of a more<br />
robust planning framework that ensures planning decisions are undertaken<br />
within the context of the broader community care framework. A detailed<br />
Implementation <strong>Plan</strong> will be submitted in June 2009.<br />
Prior to this time the state will commence a review of the current planning<br />
of regional boundaries. The existing planning regions had previously aligned<br />
with Queensl<strong>and</strong> Health <strong>and</strong> local government boundaries. Recent changes<br />
in both these areas have resulted in boundary disparity <strong>and</strong> limited information<br />
sharing opportunities. The transfer of administrative responsibility of the<br />
program to Disability Services Queensl<strong>and</strong> has further highlighted the<br />
differences between planning regions. There is also a misalignment between<br />
the Australian Government’s aged care planning regions <strong>and</strong> the current<br />
HACC planning regions. In order to facilitate better coordination in planning<br />
<strong>and</strong> service outcomes through data transfer it is critical that a better alignment<br />
between planning regions be achieved.<br />
The program will utilise non-recurrent funds in year one of the triennium to<br />
commence this work in order to resolve the issues of regional boundaries<br />
before attempting to implement the recommendations of the National <strong>Plan</strong>ning<br />
Framework project.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 19
5.2 State reform <strong>and</strong> development<br />
5.2.1 Older people’s mental wellbeing<br />
Loneliness <strong>and</strong> reduced levels of interaction can lead to social isolation,<br />
a key risk factor for depression. Depression is a common illness, with<br />
around one in five Australian adults experiencing it in their lifetime. While the<br />
prevalence of depression decreases with age (except for aged care residents<br />
where the prevalence increases markedly), it remains very common in older<br />
people. The friendship, support <strong>and</strong> sense of belonging an individual has<br />
within a group or community has a direct link to their physical <strong>and</strong> mental<br />
health.<br />
By definition, those who live alone are likely to spend more time alone <strong>and</strong><br />
hence are at greater risk of social isolation. Approximately 23% of people aged<br />
65–74 <strong>and</strong> 38% of people aged 75 <strong>and</strong> over live alone. 2006–2007 MDS data<br />
indicated that 35.75% of Queensl<strong>and</strong> HACC clients live alone. The expected<br />
rise in people over 65 will lead to greater numbers in this situation.<br />
Along with the significant risk of social isolation, the HACC target population<br />
has additional risk factors associated with poor mental health (primarily<br />
depression), including:<br />
• misdiagnosis of symptoms that can often be interpreted as ‘normal’ agedrelated<br />
issues, or diagnosed as other conditions such as dementia<br />
• chronic illness <strong>and</strong> increase in physical health concerns — research<br />
shows that around 50% of people with a major chronic illness also have<br />
depression<br />
• dementia — depression is common in people with dementia such as<br />
Alzheimer’s disease, although the reason for the link is not clear<br />
• side-effects from medication eg. benzodiazepines (sedatives) <strong>and</strong><br />
propranolol (used to treat high blood pressure <strong>and</strong> angina)<br />
• stress caused by situations including: losses relating to work,<br />
independence, <strong>and</strong>/or relationships; chronic pain; being the primary carer<br />
for a partner or other relative; financial problems; loneliness; death or illness<br />
of a spouse, partner or other close relative or friend.<br />
Over the triennium the HACC program will explore opportunities for<br />
partnerships with existing mental health initiatives, such as Beyond Maturity<br />
Blues, <strong>and</strong> non-government community mental health service providers.<br />
The overall aim of this work is to develop a sustainable framework that<br />
provides more timely <strong>and</strong> appropriate outcomes for older people experiencing<br />
mental health concerns. This work will:<br />
• develop <strong>and</strong> implement workforce awareness <strong>and</strong> skill development<br />
initiatives aimed at existing community care staff to assist them to identify<br />
existing clients <strong>and</strong> carers who may be experiencing mental health<br />
concerns (or who are at risk) <strong>and</strong> make appropriate referrals to ensure<br />
appropriate intervention<br />
20<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
• identify opportunities to develop programs <strong>and</strong> initiatives that target current<br />
HACC clients <strong>and</strong> their carers <strong>and</strong> families in identifying mental health<br />
concerns <strong>and</strong> providing appropriate referral pathways<br />
• examine outcomes of the evaluation of the Queensl<strong>and</strong> cross-government<br />
project to reduce social isolation in older Queensl<strong>and</strong>ers <strong>and</strong> the<br />
implications for the HACC program.<br />
5.2.2 Workforce <strong>and</strong> sector development<br />
Workforce <strong>and</strong> sector development is of critical importance to the<br />
program <strong>and</strong> community care sector, particularly in light of the increasing<br />
dem<strong>and</strong> for services. In 2005 the program released the HACC Workforce<br />
Skills Development Strategy <strong>and</strong> since this time has been progressively<br />
implementing key initiatives <strong>and</strong> activities from the strategy.<br />
Although the development stages in the implementation of the strategy have<br />
been slower than originally anticipated, the strategy is beginning to show real<br />
outcomes, with particular regard to skills development activities.<br />
Over the course of the triennium the program will continue the implementation<br />
of key elements of the strategy with a comprehensive review planned towards<br />
the end of the triennium.<br />
In addition, the program will continue to develop partnerships across the<br />
community care <strong>and</strong> health sectors with regard to specific workforce<br />
planning <strong>and</strong> recruitment initiatives, in particular in the area of allied health<br />
professionals.<br />
5.2.3 Volunteers<br />
The program recognises the critical contribution that volunteers make to the<br />
provision of community care services, both through direct support services as<br />
well as management committees <strong>and</strong> governance structures. Some sections<br />
of the HACC service provision network have well defined <strong>and</strong> understood<br />
reliance on volunteers, for example Meals on Wheels. However the scope,<br />
contribution <strong>and</strong> program reliance in other areas is less well understood.<br />
Anecdotal evidence indicates that it is becoming more difficult to recruit<br />
<strong>and</strong> retain volunteers, both for h<strong>and</strong>s on support <strong>and</strong> within management<br />
structures. This is already impacting on some providers (primarily small to<br />
mid-sized incorporated organisations) with regard to management committee<br />
recruitment <strong>and</strong> retention. Given that currently 26% of current HACC funds are<br />
managed by organisations of this nature, this represents an emerging risk for<br />
the program.<br />
Over the triennium the program will commence a scoping study to investigate<br />
the current level of reliance within the HACC sector on volunteer support<br />
to facilitate effective service delivery. The study will identify barriers <strong>and</strong><br />
opportunities to better engage with <strong>and</strong> support volunteers <strong>and</strong> provide<br />
recommendations for future action where appropriate.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 21
5.2.4 Technology <strong>and</strong> home design<br />
While it is acknowledged that assistive technology can never fully replace the<br />
value of human contact in supporting people to remain living at home, there<br />
is a growing body of research <strong>and</strong> evidence that points to possible initiatives<br />
that correlate with the aims of the HACC program. Research undertaken by<br />
the University of Stirling (2006) concluded that ‘smart technology is effective<br />
in a model of care promoting independence, choice <strong>and</strong> capacity building<br />
<strong>and</strong> in support of older people with their informal carers.’ 2<br />
While assistive technology provides benefits for the aged <strong>and</strong> community<br />
care sector, there are numerous challenges to be overcome before it can<br />
be fully embraced by clients, carers <strong>and</strong> service providers.<br />
Over the course of the triennium the program will begin to explore<br />
opportunities for the application of appropriate assistive technology<br />
that is congruent with the aims of the program.<br />
5.2.5 Assessment <strong>and</strong> e-referral<br />
Improved assessment <strong>and</strong> client referral processes are critical to effective<br />
care outcomes for clients.<br />
Since 2003 the state has been progressively implementing the Ongoing<br />
Needs Identification (ONI) tool for intake, screening, assessment <strong>and</strong> client<br />
referral processes. As noted in the Biennial <strong>Plan</strong> 2006–<strong>2008</strong>, the program<br />
has continued to develop a secure web framework to facilitate effective<br />
client referral processes. This work will continue across the triennium <strong>and</strong><br />
be undertaken in conjunction with work being done as part of the common<br />
arrangements access points project (refer Section 5.1.1).<br />
2. University of Stirling (2006). Smart technology <strong>and</strong> community care for older people: innovation<br />
in West Lothian, Scotl<strong>and</strong>.<br />
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6 Building the evidence base<br />
6.1 Nutrition<br />
Healthy eating is just as important for seniors as it is for young adults,<br />
adolescents <strong>and</strong> children. While the emphasis is on ‘healthy’, it is also<br />
important that eating should be an enjoyable <strong>and</strong> a sociable activity that<br />
older people can look forward to.<br />
Ageing can be associated with changes in lifestyle which affect the food<br />
older people eat. Loneliness, boredom, depression <strong>and</strong> worrying about the<br />
future can lead them to neglect their diet (skipping meals <strong>and</strong> generally eating<br />
poorly). Poor dental health can make the task of eating healthy food painful<br />
<strong>and</strong>/or difficult. Rising food costs <strong>and</strong> other financial impacts may cause<br />
older people to go without adequate intake to maintain an optimal nutritional<br />
status. Loss of taste <strong>and</strong> smell senses can diminish the enjoyment of food<br />
thus affecting the desire to eat. Loss of a partner who prepared the meals<br />
can leave older people, particularly men, vulnerable.<br />
Studies on nutrition of Australians indicate that a number of older people have<br />
poor diets, including a shortage of intake of fibre, some vitamins <strong>and</strong> minerals.<br />
As a result, their health can suffer, creating a dependency on HACC services.<br />
The HACC program currently provides funding for an estimated 2.5 million<br />
meals annually through the Meals on Wheels program, as well as meals at<br />
Centre-Based Day <strong>Care</strong> Centres <strong>and</strong> other food services. Within some regions<br />
Allied Health funding has been utilised to provide dietetics services, with a<br />
range of innovative responses developed that improve individuals’ nutrition<br />
status as well as their functional independence with regard to meal preparation<br />
<strong>and</strong> related activities (e.g. shopping).<br />
Over the course of the triennium the program will investigate alternative<br />
service delivery models that address nutrition with the target population.<br />
This will include provision of funding for programs or initiatives that develop<br />
new service models <strong>and</strong> approaches, as well as the possible provision of oneoff<br />
funding to existing services (primarily Meals on Wheels) to assist them to<br />
adjust existing services to incorporate an independence promoting approach.<br />
6.2 Minimum Data Set (MDS)<br />
Information management, in particular the development of MDS, is pivotal<br />
to effective planning, purchasing <strong>and</strong> contract management for the program.<br />
Over the past two years Queensl<strong>and</strong> has undertaken a significant project to<br />
transition providers from version one to version two of the reporting elements.<br />
While the program currently experiences a high participation rate in<br />
submissions (approximately 90% per quarter), an analysis of some data<br />
elements would indicate that there remain a number of data quality <strong>and</strong> data<br />
integrity issues. Over the triennium the program will develop <strong>and</strong> implement<br />
a project to identify common data element errors <strong>and</strong> work across the sector<br />
to address these issues.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 23
Underpinning this work will be the availability of timely <strong>and</strong> appropriate<br />
reported data through data repository processes. With the transition of the<br />
HACC program to Disability Services Queensl<strong>and</strong> there is an opportunity<br />
for the program to consider the development <strong>and</strong> integration of a state-based<br />
HACC data repository with existing state-based Commonwealth State Territory<br />
Disability Agreement (CSTDA) processes. This would provide the state with<br />
a unique opportunity to not only access more timely data, but also begin to<br />
explore issues of service provision for clients accessing support through the<br />
two program areas.<br />
6.3 Continence management<br />
Incontinence is a significant health issue across the lifespan with physical,<br />
social <strong>and</strong> economic implications for the individual, their carers <strong>and</strong> the<br />
community, <strong>and</strong> has been identified as one of the major reasons for<br />
premature admission to long-term residential care.<br />
The Queensl<strong>and</strong> HACC program has directed significant resources to<br />
eligible people with continence concerns through the implementation of the<br />
Queensl<strong>and</strong> Health Continence Management Strategy for HACC Clients<br />
(the Continence Strategy). The Continence Strategy identified specific growth<br />
funding each year in order to develop a network of Continence Advisory<br />
Services for HACC eligible people throughout Queensl<strong>and</strong>. As at 2007–<strong>2008</strong><br />
HACC has provided:<br />
• recurrent funding of over $4.6 million for 28 regionally based Continence<br />
Advisory Services projects, <strong>and</strong> the development of a whole-of-state<br />
continence information strategy<br />
• non-recurrent funding each year since 2004–2005 of $1.5 million<br />
for continence consumables.<br />
In view of this level of investment, the program will undertake an evaluation<br />
of the strategy <strong>and</strong> its implementation to assess the extent to which it<br />
has achieved its aims, <strong>and</strong> to make recommendation for future service<br />
development initiatives.<br />
6.4 Major home modifications<br />
An accessible <strong>and</strong> safe living environment is often critical to the capacity<br />
of people to remain living at home <strong>and</strong> in their own communities. In light<br />
of this, the program has invested significant funds through the development<br />
of a network of major home modification providers across the state.<br />
By the end of 2007–<strong>2008</strong> the total program expenditure in the program<br />
is estimated at $5.1 million <strong>and</strong> is projected to increase by an additional<br />
$1.5 million across the triennium to meet identified dem<strong>and</strong>.<br />
In view of this level of investment, the program will evaluate the program<br />
to assess the extent to which it is meeting clients’ needs, <strong>and</strong> provide<br />
recommendations for future investment.<br />
24<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
7 Quality<br />
7.1 National Services St<strong>and</strong>ards<br />
The Queensl<strong>and</strong> HACC program is committed to ensuring continuous quality<br />
improvement within the sector.<br />
In line with the state’s commitment to implementing common arrangements<br />
under the HACC Review Agreement 2007, the program will commence the<br />
transition process with service providers from the current National Service<br />
St<strong>and</strong>ards to the revised st<strong>and</strong>ards in the first year of the triennium.<br />
While the alignment of the HACC st<strong>and</strong>ards with those applicable for<br />
Commonwealth-only funded programs (e.g. Commonwealth Aged <strong>Care</strong><br />
Packages (CACP), Extended Aged <strong>Care</strong> at <strong>Home</strong> (EACH)) will reduce<br />
duplication for providers, consideration will also be given to state-based<br />
quality systems. Within Queensl<strong>and</strong>, quality processes are currently in<br />
place for providers funded under the Commonwealth State Territory<br />
Disability Agreement (CSTDA) <strong>and</strong> it is the intent of the program wherever<br />
possible to achieve alignment at both a national <strong>and</strong> jurisdictional level to<br />
further reduce duplication of processes for service providers who receive<br />
funding under multiple programs.<br />
7.2 Integrated performance monitoring<br />
The Queensl<strong>and</strong> HACC program believes that quality service provision<br />
needs to take a broader view than simply compliance with service st<strong>and</strong>ards.<br />
The program currently monitors service provider performance using<br />
information from multiple sources. These sources include provider submitted<br />
financial <strong>and</strong> performance reports, Minimum Data Set data, complaints,<br />
National Service St<strong>and</strong>ards reports <strong>and</strong> associated Quality Action <strong>Plan</strong><br />
initiatives.<br />
While the program is ‘data rich’, the disparate nature of these information<br />
sources <strong>and</strong> the delays that often occur in data availability has limited the<br />
program’s capacity to implement timely interventions where the performance<br />
of a contracted provider is of concern <strong>and</strong> often negatively impacting on<br />
clients.<br />
Over the course of the triennium the program will progressively develop<br />
an integrated performance management <strong>and</strong> monitoring approach that<br />
will result in more effective decision making.<br />
Ultimately this process will assist in identifying gaps <strong>and</strong> issues in service<br />
provision for which a service or program development response is required.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 25
8 Queensl<strong>and</strong> HACC budget<br />
8.1 Resource allocation approach<br />
The allocation of recurrent growth funding against the identified direct services<br />
priorities within the seven HACC planning regions <strong>and</strong> for the Statewide region<br />
is detailed in Section 4.<br />
As noted in the 2006–<strong>2008</strong> HACC Biennial State <strong>Plan</strong>, funds allocation had<br />
previously been based on an agreed growth / equity formula. The limitations<br />
of this approach have been documented in previous plans.<br />
Pending the outcomes of the National <strong>Plan</strong>ning Review under common<br />
arrangements, in 2006–2007 the program transitioned to a resource allocation<br />
approach based on an allocation model of ‘units of service by service type<br />
by HACC target population’, regardless of the purchasing cost of that service<br />
in any given location.<br />
Equitable access to services, regardless of location, is the key principle<br />
underpinning this allocation approach.<br />
The program has progressively implemented purchasing strategies that aim<br />
to ensure similar levels of contracted (purchased) service provision by service<br />
type across <strong>and</strong> within regions as measured by units of service to clients,<br />
for example hours or trips.<br />
This approach recognises that for clients, the availability of overall funds in<br />
a region has little relevance. What is of critical importance is the number of<br />
units/hours of service provision available relative to the target population.<br />
Within this approach, the program continues to examine expenditure by region.<br />
At the commencement of the triennium the state expenditure per HTP will be<br />
$817 per person. This will increase to an estimated $1,043 per person by the<br />
end of 2010–<strong>2011</strong>.<br />
When examined across planned regions, at 1 July <strong>2008</strong> the range is from<br />
$754 per person to $862. In 2010–<strong>2011</strong> the regional range will be $957<br />
at the lower limit to $1095 at the upper limit. The regions where the higher<br />
HTP expenditure is evident cover large geographic regions that are sparsely<br />
populated, primarily Central, Darling Downs/South West, Northern <strong>and</strong><br />
Peninsula.<br />
8.2 Indexation<br />
The state has estimated indexation at 3% for each year of the triennium.<br />
The actual allocation will be amended annually based on the rate of indexation<br />
determined by the Australian Government, with variations to funds allocations<br />
published to account for changes.<br />
26<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
8.3 Recurrent allocations<br />
8.3.1 <strong>Plan</strong>ned regional recurrent funding summary <strong>2008</strong>–2009<br />
HACC region<br />
2007–<strong>2008</strong> <strong>2008</strong>–2009<br />
2007–<strong>2008</strong><br />
Real growth<br />
Annual plan<br />
Base regional<br />
Adjustments<br />
amount * ** allocation<br />
budget *** (PYE)<br />
Real growth<br />
allocation<br />
(FYE)<br />
Total regional<br />
Indexation **** budget<br />
(PYE)<br />
Total regional<br />
budget<br />
(FYE)<br />
($) ($) ($) ($) ($) ($) ($) ($)<br />
Central 37,793,839 169,422 37,963,261 1,467,469 2,934,938 1,118,065 40,548,795 42,016,264<br />
Darling Downs /<br />
South West<br />
24,126,541 –72,514 24,054,027 892,602 1,785,204 710,055 25,656,684 26,549,286<br />
North Brisbane 92,593,842 –713,393 91,880,449 4,039,830 8,079,659 2,710,736 98,631,015 102,670,844<br />
Northern<br />
(Queensl<strong>and</strong>)<br />
29,181,060 –227,271 28,953,789 1,328,050 2,656,099 854,740 31,136,579 32,464,628<br />
Peninsula 19,842,515 –197,537 19,644,978 890,158 1,780,315 583,600 21,118,736 22,008,893<br />
South Brisbane 53,441,270 –431,303 53,009,967 2,356,190 4,712,379 1,568,072 56,934,229 59,290,418<br />
West Moreton /<br />
South Coast<br />
Statewide —<br />
Queensl<strong>and</strong><br />
73,992,302 –807,974 73,184,328 3,404,754 6,809,507 2,174,907 78,763,989 82,168,742<br />
14,142,631 610,096 14,752,727 423,810 847,619 442,579 15,619,116 16,042,925<br />
TOTAL 345,114,000 –1,670,474 343,443,526 14,802,860 29,605,720 10,162,754 368,409,140 383,212,000<br />
Comments:<br />
* Additional base funding of $887,938 to enhance services to Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er peoples was identified in 2007–<strong>2008</strong>. A variation to the Queensl<strong>and</strong> <strong>Home</strong> <strong>and</strong><br />
<strong>Community</strong> <strong>Care</strong> Biennial State <strong>Plan</strong> 2006–<strong>2008</strong> identified these funds were intended for regional direct service delivery, however detailed planning was unable to be carried out in<br />
2007–<strong>2008</strong>. Additional funds are therefore reflected in the Statewide region.<br />
** This column represents recurrent funding of $1,670,474 estimated to be unable to be allocated on a recurrent basis in 2007–<strong>2008</strong> <strong>and</strong> is included in the growth allocation for<br />
<strong>2008</strong>–2009.<br />
*** This column represents the estimated committed regional funding limits as at 1 July <strong>2008</strong> after cross-regional adjustments, <strong>and</strong> does not include the $1,670,474 noted above in<br />
Adjustments.<br />
**** This column includes cost supplementation.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 27
8.3.2 <strong>Plan</strong>ned regional recurrent funding summary 2009–2010<br />
<strong>2008</strong>–2009 2009–2010<br />
HACC region<br />
<strong>2008</strong>–2009<br />
Annual plan<br />
amount<br />
Base regional<br />
Adjustments * budget<br />
Real growth<br />
allocation<br />
(PYE)<br />
Real growth<br />
allocation<br />
(FYE)<br />
Total regional<br />
Indexation ** budget<br />
(PYE)<br />
Total regional<br />
budget<br />
(FYE)<br />
($) ($) ($) ($) ($) ($) ($) ($)<br />
Central 42,016,264 0 42,016,264 2,342,364 3,123,152 1,256,188 45,614,816 46,395,604<br />
Darling Downs/<br />
South West<br />
26,549,286 0 26,549,286 1,442,775 1,923,700 794,093 28,786,154 29,267,079<br />
North Brisbane 102,670,844 0 102,670,844 6,448,349 8,597,798 3,070,700 112,189,893 114,339,342<br />
Northern<br />
(Queensl<strong>and</strong>)<br />
32,464,628 0 32,464,628 2,119,823 2,826,431 971,077 35,555,528 36,262,136<br />
Peninsula 22,008,893 0 22,008,893 1,420,864 1,894,485 659,080 24,088,837 24,562,458<br />
South Brisbane 59,290,418 0 59,290,418 3,760,933 5,014,577 1,774,125 64,825,476 66,079,120<br />
West Moreton/<br />
South Coast<br />
Statewide —<br />
Queensl<strong>and</strong><br />
82,168,742 0 82,168,742 5,416,635 7,222,180 2,460,806 90,046,183 91,851,728<br />
16,042,925 0 16,042,925 722,490 963,320 481,288 17,246,703 17,487,533<br />
TOTAL 383,212,000 0 383,212,000 23,674,232 31,565,643 11,467,357 418,353,589 426,245,000<br />
Comments:<br />
* This column represents recurrent funding unable to be allocated on a recurrent basis in <strong>2008</strong>–2009 <strong>and</strong> is included in the growth allocation for 2009–2010.<br />
** This column includes cost supplementation <strong>and</strong> Meals on Wheels subsidy increase.<br />
28<br />
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8.3.3 <strong>Plan</strong>ned regional recurrent funding summary 2010–<strong>2011</strong><br />
2009–2010 2010–<strong>2011</strong><br />
HACC region<br />
2009–2010<br />
Annual plan<br />
amount<br />
Base regional<br />
Adjustments * budget<br />
Real growth<br />
allocation<br />
(PYE)<br />
Real growth<br />
allocation<br />
(FYE)<br />
Total regional<br />
Indexation ** budget<br />
(PYE)<br />
Total regional<br />
budget<br />
(FYE)<br />
($) ($) ($) ($) ($) ($) ($) ($)<br />
Central 46,395,604 0 46,395,604 2,701,758 3,602,344 1,387,073 50,484,435 51,385,021<br />
Darling Downs/<br />
South West<br />
29,267,079 0 29,267,079 1,594,331 2,125,775 875,352 31,736,762 32,268,206<br />
North Brisbane 114,339,342 0 114,339,342 7,080,426 9,440,568 3,419,668 124,839,436 127,199,578<br />
Northern<br />
(Queensl<strong>and</strong>)<br />
36,262,136 0 36,262,136 2,318,549 3,091,398 1,084,672 39,665,357 40,438,206<br />
Peninsula 24,562,458 0 24,562,458 1,554,064 2,072,085 735,550 26,852,072 27,370,093<br />
South Brisbane 66,079,120 0 66,079,120 3,985,111 5,313,481 1,929,255 71,993,486 73,321,856<br />
West Moreton/<br />
South Coast<br />
Statewide —<br />
Queensl<strong>and</strong><br />
91,851,728 0 91,851,728 5,905,135 7,873,513 2,750,805 100,507,668 102,476,046<br />
17,487,533 0 17,487,533 791,126 1,054,835 524,626 18,803,285 19,066,994<br />
TOTAL 426,245,000 0 426,245,000 25,930,499 34,573,999 12,707,001 464,882,500 473,526,000<br />
Comments:<br />
* This column represents recurrent funding unable to be allocated on a recurrent basis in 2009–2010 <strong>and</strong> is included in the growth allocation for 2010–<strong>2011</strong>.<br />
** This column includes cost supplementation <strong>and</strong> Meals on Wheels subsidy increase.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 29
8.3.4 <strong>Plan</strong>ned Statewide recurrent funding summary<br />
STATE/TERRITORY: Queensl<strong>and</strong><br />
REGION: Statewide FINANCIAL YEAR: <strong>2008</strong>–<strong>2011</strong><br />
Purpose of funding<br />
Current<br />
(base)<br />
funding<br />
<strong>2008</strong>–2009<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
PYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
FYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
PYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
FYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
PYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
FYE<br />
($)<br />
Statewide Information, Education <strong>and</strong><br />
Training Services<br />
Provision of education <strong>and</strong> training at a multiregional<br />
or statewide level to improve statewide<br />
planning <strong>and</strong> delivery of HACC-funded services.<br />
(Refer Section 4.1.8)<br />
9,626,398 10,050,208 10,474,017 11,196,507 11,437,337 12,228,463 12,492,172<br />
National Service St<strong>and</strong>ards<br />
Review of providers’ compliance with National<br />
Service St<strong>and</strong>ards to ensure high quality<br />
services are provided to the target population.<br />
(Refer Section 7.1)<br />
735,423 735,423 735,423 735,423 735,423 735,423 735,423<br />
Minimum Data Set project<br />
Provision of sector training <strong>and</strong> support, data<br />
quality audits within Local <strong>Plan</strong>ning Areas to<br />
assist in identifying common data quality errors,<br />
development of quarterly reports <strong>and</strong> annual<br />
MDS bulletins, <strong>and</strong> ongoing support to service<br />
providers. (Refer Section 6.2)<br />
Special needs groups development <strong>and</strong><br />
support project Undertake a range of activities<br />
to provide development <strong>and</strong> support to the<br />
special needs groups/population priorities<br />
identified in each HACC state plan. Continue<br />
to establish partnerships <strong>and</strong> linkages with<br />
other Australian <strong>and</strong> state government <strong>and</strong><br />
non-government agencies, informing <strong>and</strong><br />
advising on specific needs <strong>and</strong> coordinating<br />
the development <strong>and</strong> implementation of<br />
Queensl<strong>and</strong> HACC strategy in relation to<br />
identified population priorities.<br />
(Refer Section 4.3)<br />
180,447 180,447 180,447 180,447 180,447 180,447 180,447<br />
218,551 218,551 218,551 218,551 218,551 218,551 218,551<br />
30<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
STATE/TERRITORY: Queensl<strong>and</strong><br />
REGION: Statewide FINANCIAL YEAR: <strong>2008</strong>–<strong>2011</strong><br />
Purpose of funding<br />
Current<br />
(base)<br />
funding<br />
<strong>2008</strong>–2009<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
PYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
FYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
PYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
FYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
PYE<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
FYE<br />
($)<br />
Assessment <strong>and</strong> client referral<br />
Support the ongoing implementation <strong>and</strong><br />
development of e-referral initiatives.<br />
(Refer Section 5.2.5)<br />
112,530 112,530 112,530 112,530 112,530 112,530 112,530<br />
Workforce skills development<br />
To facilitate continuous improvement in the<br />
quality <strong>and</strong> consistency of services delivered to<br />
eligible people in the target population through a<br />
statewide skills development strategy.<br />
(Refer Section 5.2.2)<br />
428,238 428,238 428,238 428,238 428,238 428,238 428,238<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Program<br />
administration<br />
3,451,140 3,451,140 3,451,140 3,451,140 3,451,140 3,451,140 3,451,140<br />
Indexation<br />
Indexation will only apply to Statewide<br />
Information, Education <strong>and</strong> Training Services -<br />
effective 1 July each financial year.<br />
– 442,579 442,579 923,867 923,867 1,448,493 1,448,493<br />
TOTAL 14,752,727 15,619,116 16,042,925 17,246,703 17,487,533 18,803,285 19,066,994<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 31
8.3.5 <strong>Plan</strong>ned regional services provision – Statewide <strong>2008</strong>–2009<br />
PLANNED HACC REGIONAL SERVICE PROVISION — STATEWIDE<br />
<strong>2008</strong>–2009 <strong>2008</strong>–2009 Base + Growth<br />
Current<br />
(base) funding<br />
Service type/output ($)<br />
Type PYE FYE<br />
<strong>2008</strong>–2009 Outputs <strong>2008</strong>–2009 Funding<br />
PYE<br />
($)<br />
FYE<br />
($)<br />
Domestic Assistance – Hours – – – –<br />
<strong>Home</strong> Maintenance – Hours – – – –<br />
Other Food Services – Hours – – – –<br />
Personal <strong>Care</strong> – Hours – – – –<br />
Respite <strong>Care</strong> 193,269 Hours – – 193,269 193,269<br />
Social Support 258,676 Hours 29,592 29,592 258,676 258,676<br />
Service Group 1: <strong>Home</strong> Support Services total 451,945 29,592 29,592 451,945 451,945<br />
Assessment – Hours – – – –<br />
Case Management – Hours – – – –<br />
Client <strong>Care</strong> Coordination – Hours – – – –<br />
Counselling/Support, Information <strong>and</strong> Advocacy 1,129,625 Hours 19,600 19,600 1,129,625 1,129,625<br />
Service Group 2: Coordinated <strong>Care</strong> total 1,129,625 19,600 19,600 1,129,625 1,129,625<br />
Allied Health <strong>Care</strong> – Hours – – – –<br />
Nursing <strong>Care</strong> – Hours – – – –<br />
Service Group 3: Clinical <strong>and</strong> Specialist <strong>Care</strong> total – – – – –<br />
Centre-Based Day <strong>Care</strong> – Hours – – – –<br />
Service Group 4: Centre-Based Day <strong>Care</strong> total – – – – –<br />
Goods/Equipment Provision – Dollars – – – –<br />
<strong>Home</strong> Modification 55,585 Dollars – – 55,585 55,585<br />
Linen service – Deliveries – – – –<br />
Service Group 5: <strong>Home</strong> Modifications total 55,585 – – 55,585 55,585<br />
32<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
PLANNED HACC REGIONAL SERVICE PROVISION — STATEWIDE<br />
<strong>2008</strong>–2009 <strong>2008</strong>–2009 Base + Growth<br />
Current<br />
(base) funding<br />
Service type/output ($)<br />
Type PYE FYE<br />
<strong>2008</strong>–2009 Outputs <strong>2008</strong>–2009 Funding<br />
PYE<br />
($)<br />
FYE<br />
($)<br />
Meals at home – Meals – – – –<br />
Meals received at centre/other – Meals – – – –<br />
Service Group 6: Meals total – – – – –<br />
Transport 643,298 One-way trips – – 643,298 643,298<br />
Service Group 7: Transport total 643,298 – – 643,298 643,298<br />
Information, Education & Training, Other<br />
(Statewide)<br />
12,472,274 Dollars – – 12,896,084 13,319,893<br />
Service Group 8: Information <strong>and</strong> Education total 12,472,274 – – 12,896,084 13,319,893<br />
Indexation – N/A – – 442,579 442,579<br />
REGIONAL TOTAL 14,752,727 15,619,116 16,042,925<br />
Comments:<br />
The Statewide region would generally only contain services being delivered under Queensl<strong>and</strong> service type Information, Education & Training, Other (Statewide) or 018. Exceptions<br />
currently include:<br />
1. Queensl<strong>and</strong> service type 17 Counselling/Support, Information <strong>and</strong> Advocacy in relation to statewide delivery of advocacy <strong>and</strong> carer services <strong>and</strong> program administration.<br />
2. Some providers in the Statewide region are funded to deliver a range of other HACC service types in addition to the Queensl<strong>and</strong> 018 service type. The HACC program will review these<br />
providers through the next contract renewal process with the aim of transferring the non-018 service type/s to the region/s where they are actually being delivered.<br />
Service types held within the Statewide region are not currently included in the calculation of regional outputs.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 33
8.3.6 <strong>Plan</strong>ned regional services provision — Statewide 2009–2010<br />
PLANNED HACC REGIONAL SERVICE PROVISION — STATEWIDE<br />
2009–2010 2009–2010 Base + Growth<br />
Current (base)<br />
funding<br />
Service type/output ($)<br />
Type PYE FYE<br />
2009–2010 Outputs 2009–2010 Funding<br />
PYE<br />
($)<br />
FYE<br />
($)<br />
Domestic Assistance – Hours – – – –<br />
<strong>Home</strong> Maintenance – Hours – – – –<br />
Other Food Services – Hours – – – –<br />
Personal <strong>Care</strong> – Hours – – – –<br />
Respite <strong>Care</strong> 193,269 Hours – – 193,269 193,269<br />
Social Support 258,676 Hours 29,592 29,592 258,676 258,676<br />
Service Group 1: <strong>Home</strong> Support Services total 451,945 29,592 29,592 451,945 451,945<br />
Assessment – Hours – – – –<br />
Case Management – Hours – – – –<br />
Client <strong>Care</strong> Coordination – Hours – – – –<br />
Counselling/Support, Information <strong>and</strong> Advocacy 1,129,625 Hours 19,600 19,600 1,129,625 1,129,625<br />
Service Group 2: Coordinated <strong>Care</strong> total 1,129,625 19,600 19,600 1,129,625 1,129,625<br />
Allied Health <strong>Care</strong> – Hours – – – –<br />
Nursing <strong>Care</strong> – Hours – – – –<br />
Service Group 3: Clinical <strong>and</strong> Specialist <strong>Care</strong> total – – – – –<br />
Centre-Based Day <strong>Care</strong> – Hours – – – –<br />
Service Group 4: Centre-Based Day <strong>Care</strong> total – – – – –<br />
Goods/Equipment Provision – Dollars – – – –<br />
<strong>Home</strong> Modification 55,585 Dollars – – 55,585 55,585<br />
Linen service – Deliveries – – – –<br />
Service Group 5: <strong>Home</strong> Modifications total 55,585 – – 55,585 55,585<br />
34<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
PLANNED HACC REGIONAL SERVICE PROVISION — STATEWIDE<br />
2009–2010 2009–2010 Base + Growth<br />
Current (base)<br />
funding<br />
Service type/output ($)<br />
Type PYE FYE<br />
2009–2010 Outputs 2009–2010 Funding<br />
PYE<br />
($)<br />
FYE<br />
($)<br />
Meals at home – Meals – – – –<br />
Meals received at centre/other – Meals – – – –<br />
Service Group 6: Meals total – – – – –<br />
Transport 643,298 One-way trips – – 643,298 643,298<br />
Service Group 7: Transport total 643,298 – – 643,298 643,298<br />
Information, Education & Training, Other<br />
(Statewide)<br />
13,319,893 Dollars – – 14,042,383 14,283,213<br />
Service Group 8: Information <strong>and</strong> Education total 13,319,893 – – 14,042,383 14,283,213<br />
Indexation 442,579 N/A – – 923,867 923,867<br />
REGIONAL TOTAL 16,042,925 17,246,703 17,487,533<br />
Comments:<br />
The Statewide region would generally only contain services being delivered under Queensl<strong>and</strong> service type Information, Education & Training, Other (Statewide) or 018. Exceptions<br />
currently include:<br />
1. Queensl<strong>and</strong> service type 17 Counselling/Support, Information <strong>and</strong> Advocacy in relation to statewide delivery of advocacy <strong>and</strong> carer services <strong>and</strong> Program administration.<br />
2. Some providers in the Statewide region are funded to deliver a range of other HACC service types in addition to the Queensl<strong>and</strong> 018 service type. The HACC program will review these<br />
providers through the next contract renewal process with the aim of transferring the non-018 service type/s to the region/s where they are actually being delivered.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 35
8.3.7 <strong>Plan</strong>ned regional services provision — Statewide 2010–<strong>2011</strong><br />
PLANNED HACC REGIONAL SERVICE PROVISION — STATEWIDE<br />
2010–<strong>2011</strong> 2010–<strong>2011</strong> Base + Growth<br />
Current<br />
(base) funding<br />
Service type/output ($)<br />
Type PYE FYE<br />
2010–<strong>2011</strong> Outputs 2010–<strong>2011</strong> Funding<br />
PYE<br />
($)<br />
FYE<br />
($)<br />
Domestic Assistance – Hours – – – –<br />
<strong>Home</strong> Maintenance – Hours – – – –<br />
Other Food Services – Hours – – – –<br />
Personal <strong>Care</strong> – Hours – – – –<br />
Respite <strong>Care</strong> 193,269 Hours – – 193,269 193,269<br />
Social Support 258,676 Hours 29,592 29,592 258,676 258,676<br />
Service Group 1: <strong>Home</strong> Support Services total 451,945 29,592 29,592 451,945 451,945<br />
Assessment – Hours – – – –<br />
Case Management – Hours – – – –<br />
Client <strong>Care</strong> Coordination – Hours – – – –<br />
Counselling/Support, Information <strong>and</strong> Advocacy 1,129,625 Hours 19,600 19,600 1,129,625 1,129,625<br />
Service Group 2: Coordinated <strong>Care</strong> total 1,129,625 19,600 19,600 1,129,625 1,129,625<br />
Allied Health <strong>Care</strong> – Hours – – – –<br />
Nursing <strong>Care</strong> – Hours – – – –<br />
Service Group 3: Clinical <strong>and</strong> Specialist <strong>Care</strong> total – – – – –<br />
Centre-Based Day <strong>Care</strong> – Hours – – – –<br />
Service Group 4: Centre-Based Day <strong>Care</strong> total – – – – –<br />
Goods/Equipment Provision – Dollars – – – –<br />
<strong>Home</strong> Modification 55,585 Dollars – – 55,585 55,585<br />
Linen service – Deliveries – – – –<br />
Service Group 5: <strong>Home</strong> Modifications total 55,585 – – 55,585 55,585<br />
36<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
PLANNED HACC REGIONAL SERVICE PROVISION — STATEWIDE<br />
2010–<strong>2011</strong> 2010–<strong>2011</strong> Base + Growth<br />
Current<br />
(base) funding<br />
Service type/output ($)<br />
Type PYE FYE<br />
2010–<strong>2011</strong> Outputs 2010–<strong>2011</strong> Funding<br />
PYE<br />
($)<br />
FYE<br />
($)<br />
Meals at home – Meals – – – –<br />
Meals received at centre/other – Meals – – – –<br />
Service Group 6: Meals total – – – – –<br />
Transport 643,298 One-way trips – – 643,298 643,298<br />
Service Group 7: Transport total 643,298 – – 643,298 643,298<br />
Information, Education & Training, Other<br />
(Statewide)<br />
14,283,213 Dollars – – 15,074,339 15,338,048<br />
Service Group 8: Information <strong>and</strong> Education total 14,283,213 – – 15,074,339 15,338,048<br />
Indexation 923,867 N/A – – 1,448,493 1,448,493<br />
REGIONAL TOTAL 17,487,533 18,803,285 19,066,994<br />
Comments:<br />
The Statewide region would generally only contain services being delivered under Queensl<strong>and</strong> service type Information, Education & Training, Other (Statewide) or 018. Exceptions<br />
currently include:<br />
1. Queensl<strong>and</strong> service type 17 Counselling/Support, Information <strong>and</strong> Advocacy in relation to statewide delivery of advocacy <strong>and</strong> carer services <strong>and</strong> Program administration.<br />
2. Some providers in the Statewide region are funded to deliver a range of other HACC service types in addition to the Queensl<strong>and</strong> 018 service type. The HACC program will review these<br />
providers through the next contract renewal process with the aim of transferring the non-018 service type/s to the region/s where they are actually being delivered.<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 37
8.4 Non-recurrent allocations<br />
8.4.1 <strong>Plan</strong>ned regional non-recurrent funding summary<br />
<strong>Plan</strong>ned Statewide non-recurrent funding summary Financial year: <strong>2008</strong>–<strong>2011</strong><br />
Region Purpose of funding<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
($)<br />
Central<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
1,253,824 456,704 548,638<br />
Darling Downs/<br />
South West<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
785,120 304,046 359,529<br />
North Brisbane<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
2,440,034 317,849 562,605<br />
Northern<br />
(Queensl<strong>and</strong>)<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
951,900 305,437 379,995<br />
Peninsula<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
564,079 153,454 200,812<br />
38<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
<strong>Plan</strong>ned Statewide non-recurrent funding summary Financial year: <strong>2008</strong>–<strong>2011</strong><br />
Region Purpose of funding<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
($)<br />
South Brisbane<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
1,347,481 159,988 296,944<br />
West Moreton/<br />
South Coast<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services to clients/carers, compliance with MDS<br />
reporting, National Service St<strong>and</strong>ards <strong>and</strong> assessment requirements.<br />
1,970,421 313,932 504,978<br />
Statewide —<br />
Queensl<strong>and</strong><br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support<br />
the delivery of HACC-funded services specifically funded to deliver information,<br />
education <strong>and</strong> training on a multi-region <strong>and</strong>/or statewide basis.<br />
800,000 800,000 800,000<br />
Service development priorities<br />
(Refer to Table 8.4.2)<br />
4,690,000 5,080,000 4,990,000<br />
TOTAL 14,802,860 7,891,411 8,643,500<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 39
8.4.2 <strong>Plan</strong>ned statewide non-recurrent funding summary<br />
Region: Statewide Financial year: <strong>2008</strong>–<strong>2011</strong><br />
Purpose of funding<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
($)<br />
Continence consumables<br />
The supply of continence consumables for HACC eligible persons to assist in effective continence<br />
management. (Refer Section 4.1.5)<br />
1,500,000 1,500,000 1,500,000<br />
Capital infrastructure program<br />
Capital infrastructure review program to enable organisations to obtain a building survey to be<br />
undertaken by an appropriately qualified person/organisation. Recommendations will inform<br />
allocations of additional capital funding for facility maintenance, modifications <strong>and</strong> upgrades.<br />
(Refer Section 4.2.1)<br />
370,000 490,000 490,000<br />
Promoting functional independence<br />
Development <strong>and</strong> implementation of a range of service models <strong>and</strong> approaches that promote an<br />
independence approach to service outcomes for clients. (Refer Section 4.2.2)<br />
200,000 500,000 500,000<br />
Aboriginal <strong>and</strong> Torres Strait Isl<strong>and</strong>er peoples<br />
Implementation of priority initiatives arising out of the revised HACC Indigenous Service<br />
Development <strong>Plan</strong>. (Refer Section 4.3.1)<br />
400,000 600,000 600,000<br />
Older people’s mental wellbeing<br />
Development of a sustainable framework that provides more timely <strong>and</strong> appropriate outcomes for<br />
older people experiencing mental health concerns. (Refer Section 5.2.1)<br />
300,000 400,000 400,000<br />
Workforce development<br />
Continued implementation of key elements of the HACC Workforce Skills Development Strategy to<br />
increase competence <strong>and</strong> skills within the HACC workforce with the aim of ensuring quality of service<br />
delivery to clients, <strong>and</strong> a comprehensive review of the strategy. (Refer Section 5.2.2)<br />
500,000 500,000 500,000<br />
Volunteers<br />
Undertake a scoping study to investigate the current level of reliance within HACC services on<br />
volunteer support to facilitate effective service delivery, <strong>and</strong> identify barriers <strong>and</strong> opportunities to<br />
better engage with <strong>and</strong> support volunteers. Provide recommendations for future action where<br />
appropriate. (Refer Section 5.2.3)<br />
– 80,000 –<br />
40<br />
<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Queensl<strong>and</strong>
Region: Statewide Financial year: <strong>2008</strong>–<strong>2011</strong><br />
Purpose of funding<br />
<strong>Plan</strong>ned<br />
funding<br />
<strong>2008</strong>–2009<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2009–2010<br />
($)<br />
<strong>Plan</strong>ned<br />
funding<br />
2010–<strong>2011</strong><br />
($)<br />
Technology <strong>and</strong> home design<br />
Explore opportunities for the application of appropriate assistive technology congruent with the aims<br />
of the HACC program. (Refer Section 5.2.4)<br />
– 100,000 100,000<br />
Nutrition<br />
Investigate alternative service delivery models to develop appropriate responses that improve<br />
nutrition status within the target population. (Refer Section 6.1)<br />
50,000 250,000 300,000<br />
Continence evaluation<br />
Undertake an evaluation of the Queensl<strong>and</strong> Health Continence Management Strategy for HACC<br />
Clients <strong>and</strong> its implementation to assess the extent to which it has achieved its aims <strong>and</strong> to make<br />
recommendations for future service development initiatives. (Refer Section 6.3)<br />
60,000 – –<br />
Major home modifications<br />
Undertake an evaluation of the Major <strong>Home</strong> Modifications Program to assess the extent to which it is<br />
meeting client needs <strong>and</strong> provide recommendation for future investment. (Refer Section 6.4)<br />
– 60,000 –<br />
National Service St<strong>and</strong>ards<br />
Commencement of the transition from the current National Service St<strong>and</strong>ards to those proposed<br />
under common arrangements. (Refer Section 7.1)<br />
760,000 – –<br />
Integrated performance management<br />
Progressive development of an integrated data system that provides timely information to support<br />
program decision making, planning, <strong>and</strong> performance management <strong>and</strong> monitoring.<br />
(Refer Section 7.2)<br />
300,000 600,000 600,000<br />
Regional planning boundary alignment<br />
Review the current planning region boundaries with a view to ensuring alignment prior to the National<br />
<strong>Plan</strong>ning Framework project implementation. (Refer Section 5.1.5)<br />
250,000 – –<br />
Capital/one-off funding<br />
New <strong>and</strong> replacement capital equipment/items <strong>and</strong> one-off funding to support the delivery of HACCfunded<br />
services specifically funded to deliver information, education <strong>and</strong> training on a multi-region<br />
<strong>and</strong>/or statewide basis. (Refer Section 4.1.8)<br />
800,000 800,000 800,000<br />
TOTAL 5,490,000 5,880,000 5,790,000<br />
<strong>Triennial</strong> <strong>Plan</strong> <strong>2008</strong>–<strong>2011</strong> 41