Mrs. Mary-Anne Sievers - Jamaica Civil Aviation Authority

Airways NZ
Airways Global Services
ICAO TrainairPlus member
ATS Competency Training
Mary-Anne Sievers
Airways Training Centre Manager
ICAO NGAP Symposium
Jamaica 2013

Airways
• World’s first fully commercial air navigation service provider
– Flight Information Region covering 7% of the earths surface,
34 million square miles
– 50 years providing all civil and military air navigation services
to domestic and international customers
– 900 employees, 450 Air Traffic Controllers
• Two times IATA Eagle Award
– 2003 and 2008, Airways voted the best ANS provider in the
world for value for money and quality of service by IATA.
• 2012 first ANSP to receive ICAO endorsement for PBN
procedure design (and conventional design).
• 2013 nominated for IHS Jane’s ATC Award for Operational
Efficiency, the Southern PBN implementation project.
• Re-shaped

Airways training
We train worldwide
– 250 trainees per annum,
– 120 international trainees
– Kingdom of Saudi Arabia, United Arab Emirates, Oman,
Vietnam, China, Pacific Islands, Hong Kong, South Africa
We are a registered Private Training Establishment within
the NZ education system
– Our ab initio students (trainees) pay to train (USD10,869)
– Training is 12 months all inclusive from day one to Rating and
Validating on job.
– One of the most cost effective high quality ANS training provi
der worldwide
• Two ATS Training Centres
– High demand requires larger facility, new facility date 18 Feb
2013

Airways training
We achieve consistently high success rates and build highly
capable workforces.
– High pass rates
– 85% Training Centre
– 95% Initial Rating and validation
– 100% subsequent rating
Our trainees receive the Diploma of Air Traffic Services,
a registered qualification, recognised globally:
– Tianjin University China,
– Civil Aviation Management Institute of China (CAMIC)
– Credits to graduate degree

Present
Separate aircraft
Future
Analysis based on
understanding and
Perception
Builds a picture
Projects and
Visualises traffic
Critical Behaviours
Work ethic
Committed, works hard
Energy and drive
Maintains vigilance
Alert
Proactive
T
I
M
E
Long & short term memory
Procedures, projected traffic
Willing to learn
Learns from mistakes
Asks questions
Open to feedback and uses to
improve
Tenacity
Remains focussed
Calm under pressure
Doesn’t give up
Confidence
Self Belief
Assertive
Emotionally stable
COMPETENCY

Sure Select
Recruitment
Selection
Sure Select
Recruitment
Selection tool
box
Finds what you
are looking for
Ability and
Behaviours
Provides people
ready to train

Competency Based Training
Training
Total
Control
Clearly defined
competency
criteria & tools
High
Standards
Knowledge,
Skills and
Behaviours
Enables
Deficiencies to be diagnosed
Behaviours to be coached
Skills to be enhanced
Real World
Training
Rewinds for
learning,
Consolidates
learning
Knowledge,
Skills and
Behaviours
Trainees
ready to Rate
Training time to be reduced
Competent and
Proficient
Controllers

Airways Competencies
Proven : 10 core competencies, 2004 - 2013
– Each with Performance Criteria for judging achievement
– Each with underpinning knowledge relevant to Rating and Validation
– Relevant to any ATC training environment in the world
– Holistic, integrated and core to the provision of a safe air traffic control
environment
– High standard - light, normal, complex, abnormal, emergency traffic

10 Core ATC Competencies
Apply situational awareness to the ATS environment as a basis for informed decision making.
Manage the traffic situation and apply appropriate procedures in order to achieve a safe, orderly and expeditious traffic flow. (In
normal traffic, complex traffic, abnormal operations (actual/simulated)
Critically analyse traffic situations for potential conflict and apply timely and appropriate resolutions considering: aircraft, terrain,
obstructions, airspace and weather.
Manage and apply effective and efficient coordination.
Communicate effectively and efficiently
Manage and operate all relevant ATS equipment effectively.
Observe and/or disseminate Flight / MET information in a correct and timely manner.
Manage administration procedures in accordance with documented procedures.
Reflect on and self manage performance in relation to work environment.
Consider and respond to the interpersonal factors that impact on an operational team dependent on specific and /or perceived
workload and limitations.

Performance criteria
EC 2. Manage the traffic situation and apply appropriate procedures in order to achieve a safe,
orderly and expeditious traffic flow. (In normal traffic, complex traffic, abnormal operations (actual/simulated)
PC.2.1
Aerodrome / Radar procedures are described.
PC.2.2
PC.2.3
PC.2.4
PC.2.5
PC.2.6
PC.2.7
PC.2.8
PC.2.9
PC.2.10
Flight Progress systems are managed correctly
Traffic is prioritised correctly
Instructions and/or information are issued in a timely manner to ensure a safe traffic flow
Instructions and /or information are issued based on relevant knowledge of aircraft performance
and limitations
Instructions and/or information are issued in a timely manner to safely expedite traffic flow
Situations with potential to become unsafe are recognised and appropriate procedures are applied
accordingly
Flexible resolutions are demonstrated to maintain a safe orderly and expeditious flow of traffic
Range: Including but not limited to: separations vs. traffic information, aircraft performance,
workload, weather, pilot ability, available procedures, environmental factors.
Appropriate responses are made to abnormal situations
Range: Potential, actual or simulated abnormal situations
Appropriate responses are made to emergency situations.
Range: Potential, actual or simulated emergencies.

Competency toolbox
• Exercises provide learning in timely building block approach
• New procedure, new skill learnt everyday, consolidation
• Timely Diagnosis of deficiencies
• Skill enhancement using real world environment
• Competency checklist
Element Information Unacceptable Level 1 Level 2 FPA
1. Apply situational • awareness Competency Lacks awareness criteria of Scans the and environment established Scans the environmental standards Scans the environmental
to the ATS environment as a
basis for informed decision
making
environmental
factors beyond
immediate reality
and may require prompts
to utilise all relevant
information
factors routinely and
selects and applies
relevant information in
factors routinely and
uses this information to
work safely & efficiently.
most situations.
Level 1 Level 2 FPA
Performance Criteria C C C C C C
1.2 Environment is routinely scanned. (Range: Flight
progress system, MET information, ATS equipment,
Aerodrome, CTA control area)
1.3 Information from the scan is analysed and reacted
to accordingly
1.4 Traffic flow is predicted
1.5 Traffic positions are projected and/or visualized
(range: CTA control area, aerodrome situation display,
VDF, Flight progress system)
1.6 Important tasks are attended to first.

Competency toolbox
• Close Feedback loop
• Focus on Coaching critical behaviours
• Performance monitored daily
• Feedback timely
• Continuous skill enhancement
• Milestones
• Progress competency assessments
• Final Competency assessment
• Consistent evidence of integrated performance at the required standard

End Goal
Rated
Controllers
High
Performance
Competency
achieved
in half the time
Safe, Orderly
and
Expeditious
always
Quality ATC
Service
Trainees take responsibility and self-manage their
performance
Efficient and Effective training, Rate when Competent, Stop
when not
High success rates 85% - 100%
Reduced training time, trainees rate in half the time.
Highly qualified and competent controllers
Airways overstaffed, minimum ab initio trainees required

• Paradigm shift
The future
– Greater empowerment and responsibility on trainee, no longer will be spoon
fed
– Blended learning
• Increased trainee centered learning and e-learning components
– Paperless training, all technology based
– Instructors role changes to technical SME, Tutor, Coach vs. Classroom teaching
and one-on-one
– Trainee self elimination, no effort, no commitment, poor outcome
• E-Competency
– Ease of monitoring performance, timely results, timely reporting, no lag
• Total Control simulator
– approved for on job training hours. Majority training to Rating and Validation
in simulated environment, minimal hours on job.

Airways Training
Recruitment
&
Selection
Competency Based
Training
Rated
Trainees
Sure Select
Training
Total
Control
High
Performance
Recruitment
Selection tool
box
Clearly defined
competency
criteria & tools
Designed for
Training in the
real world
Competency
achieved
in half the time
Finds what you
are looking for
Ability and
Behaviours
High
Standards
Knowledge,
Skills and
Behaviours
Rewinds for
learning,
Consolidates
learning
Knowledge,
Skills and
Behaviours
Safe, Orderly
and
Expeditious
always
Provides people
ready to train
Provides
trainees ready
to Rate
Provides
Competent and
Proficient
Controllers
Quality ATC
Service