RESOURCE GUIDE 2013 - Department of Public Social Services

DEPARTMENT OF 

PUBLIC SOCIAL SERVICES 

RESOURCE 

GUIDE 2013 

To Enrich Lives Through 

Effective And Caring Service

Los Angeles County Department of Public Social Services 

Resource Guide 2013 

Table of Contents 

Introduction 

• Los Angeles County Department of Public Social Services Programs and 

Services Overview 

• Contact Information Sheet 

CalWORKs 

• CalWORKs Fact Sheet 

• Homeless Programs for Families 

• Rights, Responsibilities and Other Important Information Sample Application for 

Cash Aid, CalFresh and Medi-Cal 

• Statement of Fact for Cash Aid, CalFresh and Medi-Cal 

Welfare-to-Work (WtW) /Greater Avenues for Independence (GAIN) 

• GAIN Fact Sheet 

• Transitional Subsidized Employment (TSE) Fact Sheet 

• Orientation/Job Club/Vocational Assessment (JCO) Fact Sheet 

• Vocational Assessment Fact Sheet 

• DPSS Volunteer Income Tax Assistance (VITA) Fact Sheet 

• DPSS Earned Income Tax Credit (EITC) Fact Sheet 

• DPSS Earned Income Tax Credit (EITC) Brochure 

• Problems with Mental Health and Substance Abuse Brochure 

• Specialized Supportive Services for Victims of Domestic Violence Brochure 

• Confidential Domestic Violence (DV) Information 

• WtW/GAIN Decision Chart 

• Refugee Employment Program (REP) Fact Sheet 

General Relief 

• General Relief Fact Sheet 

• General Relief Opportunities For Work (GROW) Fact Sheet 

Cash Assistance Program for Immigrants (CAPI) 

• Cash Assistance Program for Immigrants (CAPI) Fact Sheet 

• Cash Assistance Program for Immigrants (CAPI) Brochure 

CalFresh 

• CalFresh Program Fact Sheet 

• CalFresh Benefits Your Rights and Responsibilities 

• Sample Application for CalFresh Benefits 

Medi-Cal 

• Medi-Cal Program Quarterly Fact Sheet 

• Sample Application for Medi-Cal 

In-Home Supportive Services (IHSS) 

• In-Home Supportive Services (IHSS) Fact Sheet 

• IHSS Application for Social Services SOC 295 

General Information 

• Health & Nutrition Mobile Office Fact Sheet 

• Toy Loan Program Fact Sheet 

• Toy Loan Program Frequently Asked Questions 

• Volunteer Program Fact Sheet 

• Volunteer Program Flyer 

• Accessing Health and Human Services Programs


Programs and Services Overview 

The Department of Public Social Services (DPSS) serves a diverse community through a variety of federal, State, and 

County-funded programs designed to alleviate hardship and promote health, personal responsibility, and economic 

independence. DPSS administers the CalWORKs, CalFresh (Food Stamps), Medi-Cal, General Relief (GR), and 

In-Home Supportive Services (IHSS) Programs, and the Cash Assistance Program for Immigrants (CAPI) to 

low-income residents of Los Angeles County through dozens of DPSS Offices and other public and non-profit agencies 

located across the County. The following provides a description highlighting some integral components of these 

programs. 

CalWORKs: State and federally-funded temporary cash assistance for low-income families with children and 

any combination of the following, as necessary: 

• Greater Avenues for Independence (GAIN) Program: CalWORKs applicants and participants are prepared to 

find and maintain employment. Eligible CalWORKs applicants are engaged during the first points of contact with 

DPSS, and once participating in GAIN, they are provided with case management, employment services and 

ongoing supportive services. In addition, participants receive assistance in resolving or clearing their 

Welfare-to-Work (WTW) non-compliance or pending sanction through the GAIN Sanction Home Visit Outreach 

Project, which employs intensive case management to identify services participants need to overcome 

employment barriers. 

• CalWORKs Housing Program: Program provides a number of services and benefits designed to assist 

CalWORKs homeless families, or families at risk of homelessness, to prevent eviction or move out of their current 

situation and into affordable permanent housing. Benefits include temporary shelter, permanent housing, moving 

assistance, short-term rental subsidy, assistance to prevent eviction, relocation assistance, and case management 

services. 

• CalWORKs Specialized Supportive Services: Mental health, domestic violence, and substance abuse services 

are provided to participants in need of services. 

• Supplemental Security Income Assistance Program (SSIAP): SSIAP workers provide physically and mentally 

disabled CalWORKs participants with assistance and advocacy support throughout the SSI application process. 

The goal is to obtain an early SSI approval for participants who appear to meet federal SSI eligibility criteria. 

MEDI-CAL: State and federally-funded program which provides medical benefits to low-income families with 

children and elderly/disabled individuals who are unable to afford the cost of their medical care. 

CalFresh (FOOD STAMPS): Federal program with the purpose of promoting and safeguarding the health and 

well-being of low-income households by raising their levels of nutrition and increasing their food purchasing 

power. 

IHSS: State-mandated program that provides domestic services and personal care services to eligible aged, 

blind and disabled individuals to allow them to remain safely in their own homes. 

• The intent of the program is to prevent costly institutional care, by providing basic in-home care services to 

consumers who cannot safely perform the services themselves. Services must be related to health or safety and 

cannot be authorized for “comfort.” 

GR: County-funded cash assistance for low-income individuals not eligible for State/federal assistance, plus 

the following services, as necessary: 

• General Relief Opportunities for Work (GROW) Program: GROW transitions employable GR participants into 

the labor market. Participants are assisted with activities designed to prepare them for employment, including 

case management, employment services and supportive services. 

• Supplemental Security Income Medical Advocacy Program (SSIMAP): SSIMAP workers provide physically 

and mentally disabled GR participants with assistance and advocacy support throughout the Social Security 

Income (SSI) application process. The goal is to obtain an early SSI approval for participants who appear to meet 

federal SSI eligibility criteria. 

01/17/2013 Page 1 of 2

CAPI: State-funded cash assistance provided to aged, blind, and/or disabled legal non-citizens who are 

categorically ineligible to Supplemental Security Income/State Supplemental Payment (SSI/SSP) due to their 

immigration status. 

• SSIAP: SSIAP workers provide physically and mentally disabled CAPI participants with assistance and advocacy 

support throughout the SSI application process. Many disabled CAPI participants may be eligible to 

federally-funded SSI based on their disability. 

REFUGEE EMPLOYMENT PROGRAM (REP): 

• REP provides employment and training services, case management and placement services for refugees residing 

in the U.S. for five years or less and asylees residing in the U.S. for five years from the date they are granted 

asylum. Services are available to refugees aided through the CalWORKs, Refugee Cash Assistance, and 

GR Program, or refugees not aided through a public assistance program. 

EXPANDING ACCESS TO SERVICES 

• Customer Service Center (CSC): The CSC provides participants with a single point of contact for ease in 

accessing their CalWORKs, CalFresh (Food Stamps), Medi-Cal or GR case information and reporting changes 

through the telephone. In addition, participants have access to general case information, emergency hotlines and 

program hotlines 24 hours a day, 7 days a week via a self-service menu. 

• CalFresh (Food Stamp) and Medi-Cal Outreach: CalFresh (Food Stamp) and Medi-Cal Outreach staff is 

stationed at various non-traditional community sites (including health clinics, food pantries, farmer’s markets, 

WIC sites, churches and schools) to accept and assist with CalFresh (Food Stamp) and/or Medi-Cal applications. 

Workers engage with the community, providing information and referrals to available resources and services. 

• LINKAGES Project: A Los Angeles County interdepartmental partnership that promotes service coordination for 

families involved in the child welfare system (Department of Children and Family Services) who are also receiving 

services or benefits provided by DPSS. The goal is to increase child safety and family functioning and increase 

the number of positive child/family outcomes. 

• YourBenefitsNow (YBN) Website: Los Angeles County residents can now apply on-line for CalWORKs, 

CalFresh (Food Stamps), or Medi-Cal www.dpssbenefits.lacounty.gov. Participants with an existing case can also 

view their benefit information through the YBN website. YBN provides 24/7 easy and convenient access for new 

and existing clients. 

FRAUD PREVENTION 

• Income and Eligibility Verification System (IEVS): The coordinated data exchange system made available 

through IEVS allows workers to search and verify income and assets associated with specific identifying 

information for each household member, including name, social security number, and date of birth. IEVS is a 

valuable tool in identifying and detecting welfare fraud. 

• Statewide Fingerprint Imaging System (SFIS): SFIS clerks capture fingerprints and photo images during the 

CalWORKs or GR application process. SFIS is a valuable tool for preventing duplicate aid fraud by matching 

applicant’s fingerprints against those individuals known to the statewide system. 

• Early Fraud Prevention and Intervention Activities: Welfare Fraud Investigators take referrals for early fraud 

detection from eligibility staff, the Central Fraud Reporting Line, WeTip, and computer matches from fingerprints, 

addresses, and wage and asset matches. 

CO-LOCATED AGENCIES OR COUNTY DEPARTMENTS 

• Child Care Resources: Agencies identify appropriate child care for CalWORKs families and other families 

depending on family size and income. Agencies serve as a resource and referral to connect families to alternative 

community program services. 

• Health Care Options: Applicants/participants receive assistance in choosing and enrolling in a health care plan. 

• Department of Mental Health: Mental health services are provided to CalWORKs and GR participants. 

• Los Angeles County Office of Education (LACOE): LACOE provides orientations for GROW participants. 

• Military and Veteran’s Affairs: Staff provides referrals and resource information. 

Los Angeles County, DPSS offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m. DPSS has a 

“No Wrong Door Policy” when serving the public, and participants will receive services in the office of their choice or 

accept a referral to another office. 

Page 2 of 2

Los Angeles County 

Department of Public Social Services 

PROGRAMS: 

• CALWORKS 

• CalFresh 

• MEDI-CAL 

• GENERAL RELIEF 

• REFUGEE SERVICES 

Contact Information Sheet 

• IN-HOME SUPPORTIVE SERVICES 

• ADULT PROTECTIVE SERVICES 

• CASH ASSISTANCE PROGRAM FOR IMMIGRANTS 

• COMMUNITY SERVICES BLOCK GRANT PROGRAM 

• TOY LOAN 

For general information on programs, services, and issues, constituents 

may contact: 

(626)569-1399 

Customer Service 

Toll Free Number 

(310)258-7400 

Centers 

1 (866) 613-3777 

(818)701-8200 

DPSS Central Help Line Toll Free Number 1(877) 481-1044 

For legislative staff assisting constituents on unresolved issues, contact: 

Derrick Robinson, Director of Government Inquiry and Response 

Phone: (562) 908-6602 

Fax: (562) 463-5396 

Email: derrickrobinson@dpss.lacounty.gov 

For all other questions, contact: 

Nestor Requeno, Director of Intergovernmental Relations 

Phone: (562) 908-8517 

Fax: (562) 699-3671 

Email: nestorrequeno@dpss.lacounty.gov

CalWORKs 

The CalWORKs is a time-limited cash aid program for children and families 

designed to provide temporary assistance for basic needs (shelter, food and 

clothing). The program establishes work requirements and provides a broad 

spectrum of Welfare-to-Work (WtW) services that help remove barriers to 

employment and help families become economically self-sufficient. 

Contents 

• CalWORKs Fact Sheet 

• Homeless Programs for Families 

• Rights, Responsibilities and Other Important Information Sample 

Application for Cash Aid, CalFresh and Medi-Cal 

• Statement of Fact for Cash Aid, CalFresh and Medi-Cal 

Additional information may be accessed through the websites listed below: 

• www.ladpss.org 

DPSS’ main website, listing all departmental information, including 

program-specific information, office locations and the community event’s 

calendar. 

• www.lacountyhelps.org 

Informs citizens of Los Angeles County of state and federal benefits 

assistance. This website provides additional information about programs 

available after completing a short online survey. 

• www.211LACounty.org 

Provides information about human social services in the Los Angeles 

County.

County of Los Angeles 


Sheryl L. Spiller, 

Director 

CALIFORNIA WORK OPPORTUNITY AND RESPONSIBILITY TO 

KIDS (CalWORKs) PROGRAM 

Requirements 

Fact Sheet 

• Deprivation must exist (unemployment; deceased, disabled or absent parent). 

• At application, the principle wage earner must not be employed more than 100 hours a month. Once the 

case is approved, the principle wage earner may be employed over 100 hours per month as long as 

there is financial eligibility. 

• Children must live with a parent or relative caretaker. 

• Children must be under 18 years of age or 18 years of age enrolled as a full-time student in high school 

or a vocational/technical training program and: 

• Expected to graduate/complete the training program before reaching age 19; or 

• Not expected to graduate/complete the training before age 19 due to a disability. 

• Intend to reside in California. 

• Must be a U.S. Citizen, naturalized or lawful permanent immigrant. 

• Provide a Social Security Number. 

Income Limits 

• Gross income may include income from earnings, disability benefits, child/spousal support payments, 

veterans, etc. 

• For Intake, the gross income (for earnings, deduct $90 from the gross income) must be under Minimum 

Basic Standard of Adequate Care (MBSAC) for the family. If income is below MBSAC, a second income 

test (Recipient Test) is applied: $112/50% disregards to income from earnings or $225 disregard for 

specific disability-based income. Apply a $225 disregard for specific disability-based income. If the 

Assistance Unit (AU) also has earned income, subtract the amount if the difference between the DBI and 

the $225, whichever is less and deducted 50% of the remainder. For earned income only, disregard 

$112 and deduct 50% of the balance from the income. The remainder must be under the Maximum Aid 

Payment (MAP) for the family. 

• For approved cases, the gross income must be under MAP for the family after certain disregards are 

applied. (See above Recipient Test.) 

Property/Resource Limits 

• $2,000 (cash on hand, savings, stocks, etc.). 

• $3,000 if someone in the AU is 60 years or older. 

• Exempt Property/Resources may include: 

• The home the applicant/participant resides in. 

• Personal/household items (furniture, appliances, etc.) 

• Tools used for trade/profession. 

• Participants may hold special restricted savings accounts to be used for education/training, business or 

to purchase a home. 

• For the first car, deduct $4,650 from the Fair Market Value, the remainder is counted towards the 

property limit.

-2- 

Other Requirements 

• Child Support cooperation. 

• Immunizations for all children under the age of 6 who are not enrolled in school. 

• Proof of regular school attendance for all school-age children. 

• Work and training is required for most parents. 

• Quarterly Eligibility/Status Reporting. 

• Participants who self-identify as either a fleeing/drug felon are ineligible for CalWORKs. 

• Maximum Family Grant (MFG) requires that cash benefits will not increase even if additional children are 

born. There are exceptions to this rule, but in general, the MFG rule is invoked when a child is born into 

an AU that has received CalWORKs for at least 10 months immediately prior to the child’s birth. The 

MFG child is eligible to receive CalFresh and Medi-Cal benefits. 

Time Limits 

• Most adults can only receive 48 months of cash aid. 

• Exemptions may be applied to 20% of the CalWORKs population and to participants receiving domestic 

violence services. 

• The months do not need to be consecutive. 

• Months in which aid was received prior to January 1, 1998 are not counted. 

• Includes months in which aid was received from other states (after 1/1/98). 

MAP Levels 

Exempt MAP (higher) is limited to families where each adult relative caretaker in the (AU) receives or meets 

one of the following conditions: 

• SSI/SSP benefits; 

• IHSS benefits; 

• SDI, Temporary Workers’ Compensation, Temporary Disability benefits; or 

• Is a non-needy, non-parent caretaker relative who is not included in the AU. 

Additional Benefits 

• For Intake, a pregnant woman with no other children must be in her last trimester before she is eligible 

for assistance. An applicant with other eligible children may receive the pregnancy allowance from the 

date of application through the month of birth. 

• For approved cases, a pregnant participant may receive the pregnancy allowance from the first of the 

month in which medical verification is received through the month of birth. 

• The first $50 from a child support payment is disregarded. 

• A special need allowance may be allowed for diets, transportation, etc. 

• A special non-recurring allowance may be given to replace clothing and household equipment if the loss 

was due to a sudden and unusual circumstance (fire, flood, earthquake, etc.). 

• There are a variety of homeless assistance programs available. 

• A Diversion payment may be available for applicants who need help to meet a one-time-only expense 

that prevents current employment or who is likely to find employment in a short period of time. 

For detailed information, visit the DPSS website at http://www.ladpss.org/ 

CW Division Rev. 3/2012

DEPARTMENT OF PUBLIC SOCIAL SERVICES 

HOMELESS PROGRAMS FOR FAMILIES 

Temporary Homeless Assistance (HA) – A homeless CalWORKs family can receive from $65 up to $125 

per night (depending on the Assistance Unit’s size) for temporary shelter in a hotel/motel or 

commercial establishment for up to 16 consecutive days (receipts are required to verify the 

hotel/motel expense). Payments are issued in increments of no more than seven days at a time. 

Permanent Homeless Assistance (HA) – A homeless CalWORKs family can receive help with move-in 

costs, such as last month’s rent, deposits, utility deposits, and cleaning fees, provided the family’s rent 

costs do not exceed 80% of the total monthly household income. 

HA Permanent Arrearage Payment – CalWORKs families who have received an eviction notice or 

notice to pay or quit due to non-payment of rent because of a financial hardship, not a 

lease/contract violation, may qualify to pay for up to two months in rent arrearages to prevent 

eviction. The family’s monthly rent costs cannot exceed 80% of the total monthly household income. 

Proof of financial hardship is required. 

Moving Assistance (MA) for CalWORKs Families – CalWORKs families who are experiencing a financial 

crisis, including homelessness or at-risk of homelessness (already received eviction notice or 3-day 

notice to pay or quit) may receive funds to secure permanent housing. If the family is homeless, they 

must have exhausted all other means of assistance including HA. If the family is not homeless, they 

must demonstrate that they are experiencing a financial hardship that could result in homelessness. 

Proof of financial hardship is required. MA provides funds for the last month’s rent, security deposits, 

utility turn-on fees, and moving expenses (e.g., truck rental). The program also provides up to $405 for 

a stove and/or refrigerator. A family may receive up to $2,000 in MA and MA can be used in 

conjunction with permanent HA to purchase a stove/refrigerator or for truck rental only. 

NOTE: Effective October 1, 2010, this program is available only to families meeting their Welfareto-Work 

requirements (participating in the GAIN Program). 

Emergency Assistance to Prevent Eviction (EAPE) - Helps CalWORKs families who are at risk of losing 

their housing because of non-payment of rent due to a financial hardship (not for any other 

lease/contract violations) to prevent eviction and remain in permanent housing. EAPE provides up 

to $2,000 to help pay rent and/or utilities for up to two months in arrears to assist the family in 

maintaining permanent housing. This program can be used “as needed” until the $2,000 limit has 

been exhausted. 

NOTE: Effective October 1, 2010, this program is available only to families meeting their Welfareto-Work 

requirements (participating in the GAIN Program). 

Housing Relocation Program - Provides a one-time-only relocation subsidy of up to $1,500 to eligible 

CalWORKs participants working 20 hours or more per week or with a documented offer of 

employment for 20 hours or more per week. In addition, the family may receive up to $405 to 

purchase a stove/refrigerator if needed for the new place. 

4-Month Rental Assistance (RA) Program for CalWORKs Families– Assists homeless CalWORKs Welfareto-Work 

families to remain in non-subsidized permanent housing by providing a short-term rental 

subsidy. Families receiving HA Permanent Housing and/or MA may qualify for a rental subsidy of up 

to $300 per family (based on the family size) for up to four consecutive months. 

NOTE: All of the above homeless programs are once-in-a-lifetime. Some programs may be 

accessed again when certain exceptions are met (domestic violence, mental or physical 

illness, prior residence becoming uninhabitable, or natural disaster).

HOMELESS SERVICES FOR FAMILIES 

Homeless CalWORKs Families Project - This joint effort between DPSS, the Department of Mental 

Health (DMH), and the Los Angeles Homeless Services Authority (LAHSA) connects homeless families 

in which a parent has mental health problems with public benefits, including employment/supportive 

services, and assists them in finding permanent housing. It also provides emergency housing 

vouchers, transportation, and crisis intervention. 

Emergency Shelter & Services – DPSS contracts with LAHSA to provide emergency housing and 

shelter services for homeless CalWORKs Welfare-to-Work families. Eligible families may receive up to 

120 days of emergency shelter. The program also includes limited case management, 

transportation, and assistance in finding permanent housing or moving the family into transitional 

housing. 

Homeless Case Management – Homeless Case Managers (HCMs) work with CalWORKs homeless 

families to facilitate their access to services, initiate referrals, and move the family into permanent 

housing. The services include crisis intervention, short-term stabilization, needs assessment, 

employment services, advocacy, and an individualized housing plan. 

Skid Row Access Team (SRAT) – A team comprised of staff from Departments of Public Social Services 

(DPSS), Mental Health (DMH), Public Health (DPH) and Department of Children and Family Services 

(DCFS) identifies homeless families in the Skid Row area and connects them with available benefits 

and services. 

District Access Team – CalWORKs district offices have designated Eligibility workers (EWs) from their 

Housing Resources Unit as part of their access teams to connect families with CalWORKs and eligible 

homeless programs and services. The EWs are placed on an “on-call” basis to accept potential 

applications from access centers and shelters. If the family cannot travel to the district office and the 

shelter/access center cannot provide transportation, the Access Team will travel to the 

shelter/access center to assist the family as needed. 

Homeless Programs & Services Fact Sheet - 10-14-2010.doc

Welfare-to-Work/Greater Avenues 

for Independence (GAIN) 

The Greater Avenues for Independence (GAIN) Program is Los Angeles County’s 

highly successful California Work Opportunity and Responsibility to Kids 

(CalWORKs) Welfare-to-Work program for families receiving Temporary Assistance 

to Needy Families (TANF). 

Contents 

• GAIN Fact Sheet 

• Transitional Subsidized Employment (TSE) Fact Sheet 

• Orientation/Job Club/Vocational Assessment (JCO) Fact Sheet 

• Vocational Assessment Fact Sheet 

• DPSS Volunteer Income Tax Assistance (VITA) Fact Sheet 

• DPSS Earned Income Tax Credit (EITC) Fact Sheet 

• DPSS Earned Income Tax Credit (EITC) Brochure 

• Problems with Mental Health and Substance Abuse Brochure 

• Specialized Supportive Services for Victims of Domestic Violence Brochure 

• Confidential Domestic Violence (DV) Information 

• WtW/GAIN Decision Chart 

• Refugee Employment Program (REP) Fact Sheet 



DPSS’ main website, listing all departmental information, including programspecific 

information, office locations and the community event’s calendar. 






Provides information about human social services in the Los Angeles County.



GREATER AVENUES FOR INDEPENDENCE 

(GAIN) 

FACT SHEET 

FEBRUARY 2013 

PROGRAM OVERVIEW 

The Greater Avenues for Independence (GAIN) Program is Los Angeles County’s highly 

successful California Work Opportunity and Responsibility to Kids (CalWORKs) Welfare-to-Work 

program for families receiving Temporary Assistance to Needy Families (TANF). 

PROGRAM DESIGN 

The GAIN Program is designed to help CalWORKs participants find employment which will 

ultimately lead to self-sufficiency. Services include: 

• Appraisal, Orientation and Motivation; 

• Job Search, Vocational Assessment, Education and Training; 

• Work Experience, Subsidized Employment, Community Services; and 

• Mental Health, Domestic violence and Substance Abuse recovery services as needed. 

The program pays for transportation, child care and work-related expenses to enable 

participants to attend assigned activities to facilitate positive outcomes. After participants find 

employment, Post-Employment Services are available to assist employed participants retain 

their jobs, and/or obtain higher paying jobs. 

Exempt participants may volunteer to participate in GAIN. Although not required, participation 

in GAIN is mandatory for all CalWORKs participants unless they are exempt. Exemptions 

required documentation, verification, and the approval of a GAIN Services Worker. However, 

once a participant volunteers to enter program, he/she must adhere to the same rules and 

regulations as mandatory participant do. Mandatory participants can utilize WtW Services for 

up to 48 months. 

The GAIN Program has embraced the philosophy, “GAIN: The Bridge to Independence” a 

practical and powerful message. Participants are shown how employment will greatly benefit 

their family, and prepare parents to secure self-sustaining jobs, which will eventually lead to 

long-term economic self-sufficiency. 

The GAIN Program is the largest Welfare-to-Work program in the nation and is focused on 

activities that rapidly move people into employment. Currently, we are serving 46,534 

mandatory Welfare-to-Work Participants.



CalWORKs TRANSITIONAL SUBSIDIZED EMPLOYMENT (TSE) 

(February 2012) 

BACKGROUND/PROGRAM DESIGN 

Los Angeles County Department of Social Services (LADPSS) Transitional Subsidized 

Employment (TSE) is a post-assessment activity for participants who remain unemployed. 

These services are arranged through a contract the Department has with the South Bay 

Workforce Investment Board (SBWIB), who in turn sub-contracts with 

One-Stops/Work Source Centers located throughout the County. LADPSS operates 

two models: 

‣ Paid Work Experience: 

• Participants are placed in government or non-profit agencies; 

• SBWIB is the employer-of-record; 

• DPSS pays 100% of the costs; 

• Participants are paid minimum wage ($8 an hour) 

• Placements are 4 months in duration; 

‣ On-the-Job Training Design (Employer Contribution) 

• Participants are matched to the needs of the employer and are expected to be 

fully work ready; 

• Participants are placed in private for-profit, or non-profit agencies; 

• Participants may work up to six months, earning at least $8.00/hour or employerselected 

wage; 

• First two months, DPSS pays 100% of the wages with SBWIB as the employer of 

record, including coverage of Workers’ Compensation; 

• Next four months, agency pays the employee wages, Workers’ Compensation 

and FICA and will be reimbursed as follows: 

o For participants working 20 to 31 hours per week, the employer is 

reimbursed $350 per month, per employee ($350 = approximately 50% 

of minimum wage for 20 hours/week) 

o For participants working 32 or more hours per week, the employer is 

reimbursed $550 per month, per employee ($550 = 50% of minimum 

wage for 32 hours/week) 

PROJECT FUNDING: 

The funding source is CalWORKs Single Allocation and employer contributions for OJT, 

which allows participants to be placed in subsidized employment that will lead to selfsufficiency. 

The Department was also able to free up additional one-time only funding for 

FY 2011-12 which resulted in the Department being able to place over 1,700 individuals 

into the program.



SHERYL L. SPILLER 

Director 


ORIENTATION/JOB CLUB/VOCATIONAL ASSESSMENT (JCO) 

FACT SHEET 

The GAIN program provides a one-day GAIN Orientation and four-week Job Readiness & Career 

Planning Services Program known as Orientation/Job Club/Vocational Assessment (JCO) to assist 

participants with job preparation, job search and/or an educational/training plan with the ultimate goal of 

obtaining, securing and/or promoting to living wage employment. The Job Readiness & Career Planning 

Preparation program is for English, Spanish and Non-English-Spanish speaking participants. 

Job Club has been modified to meet the needs of participants who are unemployed with extensive work 

skills and or degrees, as well as those participants with no employment history. The changes include 

more use of technology in the classroom allowing participants to apply for jobs on-line. 

JCO provides a seamless transition between GAIN Orientation, Job Club and Vocational Assessment. 

The Orientation/Job Club/Vocational Training (JCO) program incorporates the following activities: 

Orientation 

Orientation is the first activity conducted on Monday of the first week of JCO. The one-day orientation and 

motivational activity is designed to motivate participants and assist them in recognizing strengths, skills 

and abilities that are transferable to the workplace. During Orientation the participants are given 

information on the program benefits as well as the participants’ rights and responsibilities. 

At the end or Orientation participants are divided in two groups, Track A, and Track B. Track A is for 

participants who are job ready, recently unemployed and for participants who have attended Job Club 

previously. Track B is for new participants who need more direction from the Job Club facilitator on how 

to search for employment and for participants who previously attended Job Club. 

Track A, Week 1 

Track A services participants who are identified as “Advanced Prep”. Participants in the “Advanced Prep” 

begin supervised Job Search activities in the Workforce Center/Computer Lab. Advanced Prep requires 

participants to dress appropriately for job search, have a current professional resume, demonstrate an 

urgency to obtain employment, the ability to effectively communicate their skills and work experience, the 

ability to complete on-line applications and the ability to e-mail and upload resumes. Track A participant’s 

primary focus is to create an individualized Job Search Plan and to focus on fine-tuning pre-employment 

skills. 

Track A, Week 2-4 

Job Club for Advanced Prep participants consist of a group session followed by individualized job search 

activities in the classroom Workforce Development Center (WDC) focusing on identifying job leads, 

identifying potential employers, and preparing for job interviews. Participants participate in “Hot Jobs” job 

placement session(s) daily and one-on-one meetings with the facilitator for participants to receive 

individualized job search support and guidance. Sessions are conducted in the computer lab and job 

leads are projected via power point for participants to discuss. During week four, Advance Prep 

participants who have not obtained employment will complete Vocational Assessment.

Track B, Week 1 

Track B participants are GAIN/REP participants who are participating in Job Club for the first time or 

returning participants who need additional job readiness assistance. This group of participants follows the 

regular job club flow which includes interviewing techniques, dress for success, goal-setting, practice online 

applications, complete resume, online data storage, money management skills and soft skills leading 

to job retention and promotion. 

Participants practice mock interviews, as well as work independently to practice and update computer 

skills. Participants have daily one-on-one meetings with the facilitators to identify and maximize job 

readiness and potential job leads. Job Search documentation are monitored and reviewed daily. 

This four-week component focuses on essential pre-employment skills, preparing participants to enter or 

re-enter the workforce with the flexibility to pursue various Workforce Development Center activities that 

are appropriate to each individual. 

Participants are required to treat JCO as if it were an actual job. They are expected to dress 

appropriately, report on time, and participate actively in the workshops. The curriculum presented in the 

first week of the Job Club is vital to the participant’s success in obtaining employment. 

Track B, Weeks 2-4 

During the second through fourth week of JCO, job search is focused on classroom activities combined 

with job search activities. The activities during these weeks are designed to teach GAIN/REP participants 

various job finding skills to enable them to find work through their own efforts and enhance their chances 

of finding employment. 

During JCO, participants secure job interviews by submitting on-line job applications to prospective 

employers using the computer labs that are available at the Job Services sites. The goal is to complete 

on-line applications and secure job interviews. Each participant maintains a job search progress report to 

guide and monitor their search, which is reviewed regularly by the Job Club instructor. Participants who 

have not found employment by the beginning of the fourth week proceed to Vocational Assessment at the 

end of the week to develop an employment plan. 

Rev 3/13/13


Director 

VOCATIONAL ASSESSMENT FACT SHEET 


Vocational Assessment is the process by which a professional assessor develops an individualized 

employment plan which leads a participant to employment based on evaluation of the participant’s existing 

skills, education level, employment interest and goals, vocational assessment test results and local labor 

market information. The goal of the of Los Angeles County GAIN Vocational/Career Assessment is to help 

participants achieve employment in an occupation consistent with their education, training, job skills, abilities, 

personal strengths, and interests. 

DPSS contracts with professional vocational assessors to provide required services to participants throughout 

the County. Vocational Assessment takes place during the third week of the Orientation/Job Club/Vocational 

Assessment (JCO) activity or as a stand-alone activity after Appraisal or after JCO, if the participant did not 

complete assessment in JCO. 

Services include the utilization of behavioral tests and observational tools to screen GAIN participants for the 

development of a Welfare-to-Work employment plan. Providers also conduct barrier screening for mental 

health, substance abuse, and domestic violence. Services also include post-employment career and 

comprehensive assessments. 

The types of assessments for GAIN participants: 

• Vocational Assessment - This activity usually follows the Job Search Component if the participant has 

not found employment. Based on an evaluation of work history, employment skills, knowledge and 

ability through appropriate vocational testing and labor market information, an individualized 

employment plan is developed. 

• Career Assessment - Career Assessment is a post-employment tool to help GAIN participants arrive 

at short-, mid-, and long-term career goals. The Assessment is customized to help participants 

identify and fulfill their objectives for future employment. A career plan is developed between the 

participant and an assessor to identify services which will promote job retention and to assist the 

participant advance to a better job, a career and economic self-sufficiency. 

• Third-Party Assessment - An Assessment is specifically tailored for participants who are unable to 

reach an agreement with the assessor on the development of their employment plan. The participant 

is referred to an impartial Third Party Assessor. 

• Vocational Reassessment - A subsequent Assessment tailored for participants who have completed 

all assigned components in the established employment plan but have still not found employment. 

Assessment Fees: Full vocational/career assessment costs $220 per participant, while third-party 

assessment, vocational reassessment and partial assessment costs $110 per participant.




Director 

DEPARTMENT OF PUBLIC SOCIAL SERVICES (DPSS)/ VITA PROGRAM 

What is Volunteer Income Tax Assistance (VITA)? 

The VITA program assists low-income families and individuals with free and reliable tax preparation 

assistance. The IRS sponsors and administers the VITA program with the support of volunteers. In Los 

Angeles County there are over 150 VITA sites where anyone earning less than $51,000 a year may 

qualify to have their taxes prepared at no cost. 

Background 

The Department of Public Social Services (DPSS) agreed to partner with Internal Revenue Services 

(IRS) to develop a VITA Program to provide VITA services to eligible DPSS participants. DPSS VITA 

program has 10 VITA sites located throughout Los Angeles County that provide reliable tax 

preparation assistance to CalWORKs and CalFresh participants. 

Purpose 

DPSS became a VITA provider to determine the benefits and impact of providing income tax 

assistance preparation to eligible working families with children. The department set the goals: 

• To educate and emphasize the benefits of employment to as many participants as possible, 

• To increase utilization of federal tax credits like the Earned Income Tax Credit (EITC) and Child 

Tax Credit (CTC) by eligible participants, and 

• To increase participant earnings by providing free tax preparation services and educating 

them about avoiding the high predatory lending fees offered by commercial tax preparers 

like the Rapid Anticipation Loans (RALs). 

DPSS Tax Preparers 

GAIN Services Workers receive training as VITA tax preparers to assist qualified participants with tax 

preparation. They receive training on basic tax law and the tax preparation software approved by 

the IRS. The duration of the training may be one to three days, determined by their previous 

experience. Each tax preparer must pass a certification exam, issued by the IRS, before they can 

provide tax preparation assistance to participants. 

2012 Tax Season 

• Assisted over 2,500 families 

• 1,933 returns processed 

• $4.7 million claimed in total tax refund amounts 

• $3.1 million claimed in Earned Income Tax Credit 

• $1.2 million claimed in Child Tax Credit 

“To Enrich Lives Through Effective And Caring Service” 

M.A.L. Page 1 3/13/13



Sheryl L. Spiller 

Director 

GENERAL RELIEF FACT SHEET 

DESCRIPTION 

General Relief (GR) assists needy adults who are ineligible for State or federal assistance. An 

average GR case consists of one person, living alone, with no income or resources. The 

maximum monthly GR grant is $221. 

ELIGIBILITY REQUIREMENTS 

To be eligible for GR, an individual must be a resident of Los Angeles County. Non-needy 

caretakers who are timed-off of CalWORKs are also eligible, if the following GR eligibility 

requirements are met: 

• Monthly net income is lower than the maximum GR grant of $221 for one person. 

• Personal property has a combined value of $500 or less per adult. 

• Motor vehicle is valued at $4,500 or less. Only one motor vehicle may be retained. 

• Cash on hand or in a bank account is valued at $50 or less at application, or $1,500 or less 

after approval. 

• Real Property (home) has an assessed value of $34,000 or less and signs a lien, allowing the 

County to recover GR payments received under certain circumstances. 

SUBSTANCE ABUSE PRE-SCREENING REQUIREMENT 

Individuals are pre-screened at application for potential substance abuse. If determined to have a 

substance abuse problem, individuals must attend a County-approved treatment program as a 

condition of eligibility for GR. 

SERVICES AVAILABLE: 

Emergency Aid 

If eligible to GR, the following aid may be available while GR is pending: 

• Aid to Prevent Eviction 

• Aid to Prevent Utility Shut-off or to Restore Utilities 

• Aid to First Paycheck 

• Meal and Housing Vouchers 

• Transportation to seek jobs/keep medical appointments, etc. 

• Expedited CalFresh benefits. Approximately 90% of GR participants also receive CalFresh 

benefits. 

Ineligibles 

An individual is ineligible to GR if he or she: 

• Was convicted of a drug felony after 12/31/97 and is an unaided member of a CalWORKs 

Assistance Unit.

- 2- 

SERVICES AVAILABLE: (Continued) 

• Is in violation of probation or parole. 

• Is fleeing to avoid prosecution or custody/confinement after a felony conviction. 

Special Needs 

Individuals may receive: 

• A transportation allowance to look for work. 

• A special/therapeutic diet allowance as verified by a doctor. 

• An allowance for tools needed to begin a new job. 

Health Care 

Upon GR approval, most GR participants are approved for Healthy Way Los Angeles (HWLA) 

benefits. HWLA offers a wide range of services, including primary care, specialty physician visits, 

prescriptions, and emergency services. Applicants pending approval of GR, or not eligible to 

HWLA are referred to a County-administered clinics or hospitals for health care services. 

Supplemental Security Income and Medi-Cal Assistance Program (SSIMAP) 

Social Workers provide advocacy to help physically/mentally disabled individuals apply for SSI, 

obtain early SSI approval, and become self-sufficient. If approved for SSI, the maximum monthly 

grant is $845 versus the monthly GR grant of $221. In addition, SSI recipients receive full-scope 

Medi-Cal. 

GR CASELOAD TYPES 

The GR caseload includes the following employability status classifications: 

Employable (E) 

Individuals are designated employable through self-declaration or through an employability 

screening by contracted medical providers. Individuals determined to be employable are required 

to participate in the General Relief Opportunities for Work (GROW) program, designed to help 

them find employment. Employable participants may receive GR for nine months in any 12 

month period, provided they continue to comply with GROW requirements. 

Unemployable (U) 

Individuals are designated unemployable through an employability screening by contracted 

medical providers. GR eligibility for unemployable individuals is not time limited, nor are they 

required to participate in GROW. Permanently disabled individuals or those disabled 12 out of 

the last 18 months must apply for SSI and are referred to an SSI Advocate for assistance. 

Needs Special Assistance (NSA) 

Individuals with mental healt disabilities are designated as NSA. NSAs are given priority 

treatment in the District Office and are exempt from most GR requirements. GR for NSAs is not 

time limited, nor are they required to participate in GROW. Evaluation of the mental health 

disability is conducted by the Department of Mental Health (DMH) or Adult Protective Services 

(APS) staff, who are co-located in GR Districts. Potentially SSI eligibles are referred to an SSI 

Advocate for assistance with their SSI application. 

Administratively Unemployable (AU) 

Individuals with circumstances that prevent them from seeking employment, other than physical 

or mental disabilities, may be designated AU. For example, an AU designation may be assigned 

because an individual provides full time care to an incapacitated family member, is pregnant, or is 

65 years of age or older. GR eligibility is not time limited for AUs, nor are they required to 

participate in GROW.

- 3 - 

GR CASELOAD TYPES (continued) 

Employable with Restrictions (E) 

Individuals are designated Employable with restrictions through a medical disability assessment 

by contracted medical providers. This category is assigned to individuals who are employable, 

but need certain accommodations in their work preparation program or have certain 

limitations/restrictions in the type of work they can perform. For example, these individuals may 

be restricted to sedentary, light, or moderate work due to their physical disability, such as a 

person with a back problem who may not be able to do work that requires heavy lifting or 

excessive bending. The restrictions for these individuals must be identified by the contracted 

medical providers. Individuals determined to be Employable with restrictions are required to 

participate in the GROW Program. Participation in GROW is limited by the restrictions determined 

by the contracted medical providers. Individuals who are designated as Employable with 

Restrictions may receive GR for nine months in any 12 month period, provided they continue to 

comply with GROW requirements. 

Unemployable Volunteer (U) 

Individuals are designated unemployable through a medical disability assessment by contracted 

medical providers, or through documentation provided by his/her own medical provider; however, 

he/she would still like to volunteer to participate in GROW. The disability/illness for these 

individuals must be determined and verified by the contracted medical providers or his/her own 

personal physician. Participation in GROW is limited by the restrictions identified by the 

contracted medical provider or his/her own personal physician. GR eligibility for individuals 

determined Unemployable Volunteers are not time limited, nor are they required to participate in 

GROW. However, these individuals may volunteer to participate in GROW. No penalties will be 

applied to GR participants who are designated Unemployable Volunteers for not complying with 

GROW requirements. 

(3/13)


Director 

GENERAL RELIEF OPPORTUNITIES FOR WORK (GROW) 

FACT SHEET 

BACKGROUND 

General Relief Opportunities for Work (GROW) was implemented in February 1999, as 

approved by the Board of Supervisors under Section 17000.6 of the Welfare and 

Institutions Code. On August 21, 1998, a law change extended the time limit on 

eligibility for General Relief (GR) to nine months in any 12 month period and made 

participation in a welfare-to-work program mandatory for employable GR recipients. 

In July 2006, GROW implemented a redesign that enhanced its services, provided more 

flexibility to GROW Case Managers in assigning components based on an individual’s 

employment goals, and eliminated the gap between Orientation and Job Skills 

Participation Class (JSPC), as well as other time gaps in-between components. This 

redesign provided new components including Rapid Employment and Promotion (REP), 

Early Job Search (EJS) and Short Term Training (STT). The Fastrak component was 

modified to include services to the chronically homeless population, providing a life skills 

module that addresses this group’s specific needs. Other enhancements include 

changing Vocational Assessment to an optional, rather than a mandatory component 

to allow the Case Managers more flexibility to address each individual’s needs. 

Participants can be referred to Intensive Case Management (ICM) while they wait for 

the start date of a new activity in order to keep them continuously engaged in workrelated 

activities. 

As a result of the GROW Redesign, participation in the GROW Program meets the 

CalFresh education/training and work requirements. Therefore, GR participants who 

are actively and continuously participating in a GROW activity are no longer required 

to complete Workfare Project assignments. 

GROW PROGRAM OVERVIEW 

The goal of GROW is to transition GROW participants into the labor market. 

Participation is mandatory for all employable GR recipients. Following a brief 

Orientation, the Case Manager evaluates participants for job readiness during Job Skills 

Assessment and assigns them to ongoing activities based on each individual’s situation. 

These activities are designed to prepare the participants for employment. Supportive 

services are included as needed.

Employment Needs Evaluation (EVA) - Prior to enrollment in GROW, and as part of the 

GR application process, all employable and volunteer applicants to GROW are 

screened to gather information regarding their education and job skills, as well as any 

potential barriers to employment that may affect their participation in the program. 

This information is recorded into the GROW computer system and later on utilized by the 

Case Manager to determine the GROW activities that are appropriate for each 

individual. 

GROW Components include: 

A. Orientation - This component is the first activity in GROW. It consists of a brief twohour 

presentation to provide participants with an overview of the GROW 

Program, its services, participation requirements and benefits of employment. 

Beginning on August 3, 2000, attending Orientation became a condition of GR 

eligibility. 

B. Literacy (LIT) – This is a voluntary component that was designed to assist 

participants with literacy barriers learn basic reading and writing skills prior to 

participation in other GROW activities. Participants take a literacy assessment 

during Orientation. Participants who fail the literacy test are offered enrollment 

in English as a Second Language (ESL) or Adult Basic Education classes, as part of 

their GROW activities. 

C. General Education Diploma (GED) - This is a voluntary component that was 

designed to provide participants without a high school diploma an opportunity 

to earn a GED. Participants are allowed to enroll in a GED preparation course as 

a primary or concurrent GROW activity. 

D. Rapid Employment and Promotion (REP) – This is a voluntary component offered 

to participants after Orientation while the GR case is pending. Participants must 

have a California ID or driver’s license, social security card and registration with 

the Employment Development Department (EDD) in order to be considered for 

this component. Additionally, there is a selection process to determine if they 

are job ready and available to start employment immediately if they receive a 

job offer. 

E. Early Job Search (EJS) – This is a voluntary component offered to interested 

participants who are willing to participate in intensive job searching activities 

under the guidance of a job developer, while they wait for their case to be 

approved. Transportation is issued for traveling to job interviews as needed. 

F. Job Skills Preparation Class (JSPC) - A three-week activity consisting of a oneweek 

job skills workshop and two weeks of directed, intensive job search 

activities. The Employment Development Team (EDT) comprised of the Case 

Manager, Business Services Specialist (formerly job developer) and facilitator 

provide support and determine the best way to assist each individual participant 

in his/her career path, based on information gathered on the Participant 

Employment Profile (PEP). 

2

G. Career Opportunities Resources and Employment (CORE) - A four-week 

component designed to increase participant’s job readiness and career 

motivation by reducing potential barriers to employment. CORE specifically 

targets participants with more challenging barriers to employment including 

those who are chronically homeless, those who have previously been in GROW, 

and those age 50 and older. (Note: CORE was previously known as FasTrak.) 

H. Pathways to Success (PTS) – A four-week component customized for Transition 

Age Youth (TAY) between the ages of 18-24. This component was designed to 

promote life skills development, work-readiness, financial planning, job retention, 

critical thinking and problem-solving skills. 

I. Computer Application Class (CAC) – A 12-week open-entry/open-exit computer 

training class for TAY participants. The class is designed to provide TAY with 

knowledge and understanding of industry-standard software used by current 

employers. Participation in this program enhances their ability to reach selfsufficiency. 

J. Life Skills (LSK) – A one-week class designed to teach TAY independent living, 

social, and problem solving skills to help them become self-sufficient and 

independent. 

K. Self-Initiated Program (SIP) - Attendance at education or training programs may 

be approved in lieu of JSPC if the participant was enrolled prior to Orientation 

and: 

• involves a minimum of 20 hours activity per week, 

• is likely to lead to employment in a demand occupation, and 

• can be completed within the remaining time on aid. 

L. Vocational Assessment (VOC) – This is an optional component. The Employment 

Development Team (EDT) or the Case Manager shall determine whether it will be 

more advantageous to refer a participant to Vocational Assessment or directly 

to other activities geared towards the participant’s employment goals. 

M. Intensive Case Management (ICM) - This component consists of intensive job 

searching activities under the guidance of the job developer and/or Case 

Manager. ICM services are provided as follows: 

• During any down-time in-between components. 

• Concurrently with any other activities which combined add up to 20 hours 

per week. 

• Once all other required components have been completed and until 

time limits expire. 

3

N. Short-Term Training (STT) - Participants receive referrals to training programs that 

can be completed within sixty days. There is no requirement for Vocational 

Assessment in order to participate in this component. This component includes, 

but is not limited to, courses such as Office Occupations and Security Guard 

Training. 

1. Office Occupations (OPS) – Open entry, open exit course designed for 

participants who express an interest in working in an office environment. 

During this course, participants acquire hands-on experience with 

computers and use of office-related software programs. 

2. Security Officer Training (SOT) – A comprehensive training that includes 60 

hours of industry-related instruction and 15 hours of soft skills, including job 

preparation workshops. The training provides a series of workshops that 

prepare participants to obtain jobs in this field. 

O. Education/Training (EDU) - Additional education or training provided by 

local/community schools and training programs. Under the recommendation of 

the Employment Development Team (EDT) and if needed, a Vocational 

Assessment employment plan, participants make a selection from a wide 

inventory of programs that help them fulfill their employment plan. 

P. One-Stop/WorkSource (OST) - This component is available to participants who 

may benefit from services provided by the WorkSource centers. Activities 

include occupational training with institution/classroom programs delivered by 

public and private schools, and work-based programs, including customized 

training, on-the job training (OJT), and subsidized employment programs. 

Collaborations have been established with various WorkSource Centers which 

offer case management, training, and other job-readiness components, along 

with employment opportunities to our GROW participants. 

Q. Day Reporting Center - This component is managed by the Probation 

Department. Participation is mandatory for individuals who are referred by the 

judge as part of their probation requirements. This project has been 

incorporated as a GROW activity. Participants receive job-related services 

through participation in this component. 

R. Post Employment Services (PES) –This component offers job retention services, 

continued education development, rapid re-employment and supportive 

services provided by the Case Manager. Additionally, participants may get 

assistance with transportation for up to thirty days after securing employment as 

long as their GR case remains active. 

S. Supportive Services – Participants are screened for potential substance abuse, 

domestic violence and mental health needs at application, Orientation and 

Vocational Assessment. Case Managers may also make referrals at any time a 

participant expresses the need for such assistance. Other supportive services 

include Homeless Court and Expungement, which assist eligible participants 

clear criminal backgrounds that may affect their ability to find employment. 

4

T. Ancillary Expenses – Issuances to cover ancillary expenses are provided as 

needed for transportation and other employment related needs, including, but 

not limited to uniforms, shoes, tools, etc. These are also provided for education 

and training costs such as books, fees and supplies. 

GROW ENROLLMENT 

Individuals are given information on the GROW program when they apply for GR. On 

the same day, applicants without documented physical or mental disabilities meet 

one-on-one with an Employment Specialist (Eligibility Worker) who describes the 

program and explains that participation is mandatory as a condition of receiving GR. 

Individuals who report having a physical or mental health disability that prevents their 

participation in GROW are referred for enhanced medical and/or mental health 

assessments to determine their employability status. Those individuals who are 

determined to be Employable are referred to GROW. They are required to participate 

as a condition of eligibility and they are subject to time limits and financial sanctions for 

noncompliance. Individuals who are exempt from mandatory participation in GROW, 

may enroll in the program if they wish to do so. Participation for this group is voluntary. 

They are not subjected to time limits or financial sanctions if they opt to stop 

participation at any time. 

An Employment Needs Evaluation is made to gather information concerning the 

applicant’s job skills, educational background, work history, etc. The applicant is then 

scheduled for an Orientation appointment. Time limits begin on the date of the 

Orientation appointment. 

NONCOMPLIANCE 

Participation is tracked throughout the program. Aid for mandatory participants who 

fail to comply with any required activity without good cause is terminated and 

sanctions are imposed. For the first occurrence, the participant receives a warning, but 

may reapply without a penalty. On the second occurrence, a 30-day period of 

ineligibility is imposed. Subsequent occurrences result in a 60-day period of ineligibility. 

Participants have the opportunity to have the sanction lifted if they can prove 

“good cause” during a scheduled hearing to discuss the issues that prevented 

their participation in the program. 

5



Sheryl L. Spiller 

Director 

CASH ASSISTANCE PROGRAM FOR IMMIGRANTS (CAPI) 

FACT SHEET 

BACKGROUND 

The State Legislature approved and the Governor signed Assembly Bill (AB) 2779 authorizing 

a State-only program to provide cash assistance to certain aged, blind and disabled legal 

non-citizens who are not eligible for Supplemental Security Income/State Supplemental 

Payment (SSI/SSP). CAPI was implemented on November 1, 1998. 

ELIGIBLE POPULATION 

If otherwise eligible, the following legal non-citizens will qualify for CAPI: 

< Qualified aliens 65 years or older (aged) who lawfully entered the U.S. on or before 

August 21, 1996. If aged individuals are disabled or blind, they may be eligible to 

SSI/SSP. However, they may receive CAPI benefits until SSI/SSP is approved; or, 

< Individuals who are disabled, blind or aged, and entered the U.S. on or before August 

21, 1996, (these individuals must provide proof of their Permanent Residence Under Color 

of Law [PRUCOL] status); or, 

< Qualified aliens who are disabled, blind or aged, lawfully entered the U.S. on or after 

August 22, 1996, and have a sponsor, but the sponsor is deceased, disabled or abusive 

(or the sponsor’s spouse is abusive to the immigrant). 

< Qualified aliens or PRUCOLs who are disabled, blind or aged, entered the U.S. on or 

after August 22, 1996, and do not have a sponsor or have a sponsor who is not 

deceased, disabled or abusive. 

Federal SSI/SSP was restored for the aged/disabled legal non-citizens (PRUCOLs) who had 

been slated for discontinuance on September 30, 1998. 

BASIC ELIGIBILITY REQUIREMENTS 

To be eligible for CAPI, individuals must successfully complete the application process, 

including the following: 

< Apply for SSI/SSP - This is necessary to determine if an individual is ineligible for SSI/SSP 

solely due to their immigrant status.

- 2 - 

< Meet the income criteria - The individual’s monthly income, after certain amounts are 

disregarded, cannot be greater than the maximum monthly CAPI benefit amount. 

Income is anything the person receives in cash or in-kind that can be used or sold to 

meet their needs for food, clothing and shelter. In-kind income is food, clothing or 

shelter, or something that can be used to get any of these items. 

< Meet the resource criteria - The resources a person may own cannot be greater than 

$2,000 for an individual or $3,000 for a couple. 

Resources are cash or other property that the person can convert into cash for support. 

For example: stocks, bonds, mutual funds, mortgages, bank accounts, household goods, 

boats and vehicles or land. Some resources are not counted in determining eligibility, 

such as the principal place of residence (regardless of value), one car (used to provide 

necessary transportation or does not exceed a certain value) and household goods and 

personal effects of reasonable value. 

< Meet CAPI living arrangements and residency requirements - Any individual living in a 

public institution, such as jail, for an entire month is not eligible for CAPI. Individuals who 

are not California residents are not eligible for CAPI. California residency is determined 

by physical presence in California with the intent to remain in the State. 

BENEFITS 

By law, CAPI payment amounts are $10 less for an individual or $20 less for a couple 

than the SSI/SSP payment standards. CAPI participants will receive these payment amounts 

if no other income is received by the household. 

CAPI participants may be eligible for Medi-Cal, In-Home Supportive Services (IHSS) and/or 

Food Stamp benefits. Individuals requesting such benefits must file the appropriate 

application for the other program. 

OUTREACH EFFORTS 

DPSS posts flyers in district offices to advise individuals about CAPI. Flyers are also shared 

with community representatives, General Relief (GR) participants and other interested 

agencies or individuals. CAPI presentations were given at District Community meetings and 

other community agency meetings. CAPI brochures are available at all District Offices for 

applicants of all aids. 

APPLICATION PROCESSING 

CAPI applications may be filed at any DPSS GR office. Homebound applicants may call the 

toll-free Hotline Number 1-877-481-1044 to receive an application by mail. CAPI applications 

are processed centrally in the Wilshire CAPI District. 

CAPI FS (1/10)

IHSS 

The In-Home Supportive Services (IHSS) program provides supportive services to 

aged, blind, or disabled persons who are unable to perform all of the personal 

and household services needed to maintain independent living and who cannot 

remain safely in their own home unless such services are provided. 

Applicants can receive a mail-in application by calling 1-888-944 IHSS (4477) or 

1-213-744-4477 

Contents: 

• In-Home Supportive Services (IHSS) Fact Sheet 

• IHSS Application for Social Services SOC 295 



DPSS’ main website, listing all departmental information, including 

program-specific information, office locations and the community event’s 

calendar. 






Provides information about human social services in the Los Angeles 

County.




Director 

PURPOSE 

IN-HOME SUPPORTIVE SERVICES PROGRAM 

FACT SHEET 

The In-Home Supportive Services (IHSS) Program helps pay for services provided to aged, blind or 

disabled individuals so that they may remain safely in their own home. IHSS is considered an 

alternative to out-of-home care such as nursing homes or board and care facilities. To receive IHSS, 

one must be 65 years of age or older or disabled or blind. Disabled children may also receive 

IHSS. 

IHSS authorized services can include: housecleaning, meal preparation, laundry, grocery shopping, 

personal care services (such as bowel and bladder care, bathing, grooming, protective supervision and 

paramedical services), and accompaniment to medical appointments. 

ELIGIBILITY CRITERIA 

Income 

• Receiving Supplemental Security Income/State Supplemental Payments (SSI/SSP); or 

• Meeting all SSI/SSP eligibility criteria except for income or citizenship/immigration status (includes 

Cash Assistance Program for Immigrants (CAPI) recipients) and are Medi-Cal eligible; or 

• Meeting all SSI/SSP eligibility criteria including income, but do not receive SSI/SSP (includes 

CalWORKs participants or Medi-Cal Medically Needy (MN) beneficiaries who have a chronic 

disability lasting at least 12 continuous months). 

• Paying the share of cost for Medi-Cal and IHSS benefits if income is above the SSI/SSP payment 

limits. 

Property 

• Personal property may not exceed $2,000 for an individual or $3,000 for a couple. 

• Countable property includes: cash on hand, checking and savings accounts, the value of stocks, 

bonds, trust deeds, real property (other than the home owned and lived in), automobiles and 

recreational vehicles, promissory notes and loans. 

• Property not counted includes: the home owned and lived in, one automobile needed for 

transportation to medical appointments or work, and all life insurance policies if the combined face 

value is $1,500 or less. 

Residency 

• United States citizenship or an alien lawfully admitted for permanent residence. 

• California residency. 

• Living in own home that is not a nursing home or other out-of-home care facility (licensed or not). 

ELIGIBILITY CRITERIA; (CONTINUED)

APPLICATION PROCESS 

Applications for IHSS are made by calling (888) 944-IHSS [4477] or (213) 744-IHSS [4477]. The call 

can be made by the applicant or someone calling on his/her behalf. Applicants receiving SSI/SSP 

payments from the Social Security Administration will be interviewed by an IHSS Social Worker (SW) 

during a home visit to determine eligibility and need for IHSS. Applicants who do not receive SSI/SSP 

payments or Medi-Cal benefits must first be determined eligible to receive Medi-Cal benefits under 

Medi-Cal rules and regulations. The IHSS application is automatically sent to a Medi-Cal Eligibility 

Worker for this determination. Once Medi-Cal eligibility is determined, an IHSS SW will conduct a 

home visit to determine eligibility and need for IHSS. 

During the home visit, the IHSS SW will assess the types of IHSS services needed and authorize an 

amount of time for each one based on the applicant’s/consumer’s functional ability to safely perform 

certain tasks. The assessment of need includes information given by the applicant, and if appropriate, 

family, friends, physician, or other health care practitioners. 

Notices are mailed for the approval or denial of Medi-Cal benefits and IHSS. If denied for IHSS, the 

reason for denial is stated on the notice. If approved for IHSS, the services and number of hours per 

month that have been authorized are listed on the notice. All notification regarding approval or denial 

will be in writing. 

IHSS consumers must hire someone (the IHSS service provider) to perform the authorized services. 

The IHSS consumer is considered the provider’s employer. It is the responsibility of the IHSS 

consumer to hire, train, supervise and, if necessary, fire this individual. 

All IHSS providers must complete all of the following enrollment requirements: 

• Complete and sign the IHSS Provider Enrollment Form (SOC 426). The form must be submitted to 

the county in person and original documentation verifying provider’s identity (e.g. current photo 

identification and social security card) must be provided for photocopying by the county; 

• Attend an on-site provider orientation to obtain information about IHSS rules and requirements for 

being a provider; 

• Complete and sign the Provider Enrollment Agreement, SOC 846. The SOC 846 states that the 

provider understands and agrees to the rules of the IHSS program and the responsibilities of being 

an IHSS provider; and 

• Submit fingerprints and pass a Criminal Background Investigation from the Department of Justice. 

IHSS PROVIDER PAYMENTS 

The State issues the paychecks for IHSS provider payments and withholds the applicable amounts for 

disability insurance coverage and Social Security. The IHSS provider may choose to have federal and 

State income taxes withheld. IHSS providers are covered by Workers Compensation insurance. 

IHSS consumers and providers must complete, sign, date, and mail timesheets verifying the delivery of 

authorized services for each pay period. 

MEDI-CAL BENEFITS 

Individuals receiving SSI/SSP payments automatically receive Medi-Cal through the Social Security 

Administration. Those who do not receive SSI/SSP benefits must be determined eligible to receive 

Medi-Cal benefits under Medi-Cal rules and regulations. If eligible to receive Medi-Cal, there may be a 

share of cost for benefits. 

IHSS QUESTIONS 

For questions or concerns about the IHSS program call the IHSS Ombudsman at 

(888) 678-IHSS [4477]. 

IN-HOME SUPPORTIVE SERVICES PROGRAM FACT SHEET 

REVISED JANUARY 2011

The Department of Public Social Services 

General Information 

The Department of Public Social Services (DPSS) Resource Guide was developed 

to provide information on programs designed to both alleviate hardship and 

promote health, personal responsibility, and economic independence in Los 

Angeles County. 

This Resource Guide is organized to easily access information on programs and 

services, program summaries, application samples, and contact information. 

Contents 

• Health & Nutrition Mobile Office Fact Sheet 

• Toy Loan Program Fact Sheet 

• Toy Loan Program Frequently Asked Questions 

• Volunteer Program Fact Sheet 

• Volunteer Program Flyer 

• Accessing Health and Human Services Programs 



DPSS’s main website, listing all departmental information, including program-specific 

information, office locations, and the community event’s calendar. 


Informs citizens of Los Angeles County of state and federal benefits assistance. This 

website provides additional information about programs available after completing a 

short online survey. 


Provides information about human social services in the Los Angeles County.

HEALTH & NUTRITION MOBILE OFFICE 

FACT SHEET 

Background: 

The Health & Nutrition Mobile Office (Mobile Office) was developed as a result of the 

Quality and Productivity Commission’s recommendation of December 2008, which 

authorized funding from the Productivity Investment Fund for the purchase of the DPSS 

Mobile Office, which became operational on September 29, 2010. 

The Mobile Office was designed for, and is utilized to allow the Department to reach 

out in a non-traditional way to the public to reduce food hunger/insecurity, increase 

CalFresh awareness and participation, and provide an alternative platform to better 

serve the thousands of low-income Los Angeles County residents. The Mobile Office 

enables individuals and families to apply for CalFresh and/or Medi-Cal benefits on-site. 

Benefits: 

The Mobile Office accepts applications at various outreach locations and activities. 

This reduces lobby traffic and helps to reduce lines in District Offices. Applications 

taken on the Mobile Office are prescreened and the initial interview process is 

completed at the outreach site, saving the district receiving the applications for final 

processing valuable intake and clerical staff time. 

The Mobile Office also benefits the community we serve by increasing access to DPSS 

benefits and services. By applying for benefits on the Mobile Office, applicants are 

able to avoid lines and long wait times they would likely experience at district offices. 

Further, the Mobile Office serves as an alternative location for those who do not wish 

to go to an office to apply and/or do not want to apply by mail or via on line. 

Description and Features: 

The Mobile Office is 34 feet long (bumper to bumper) with two 10 foot long slideout 

sections, and is equipped with an emergency generator. 

It is equipped with a solar panel system that distributes electrical power 

throughout the Mobile Office. 

There are four Screening areas, one private interview booth, and one Americans 

with Disabilities Act of 1990 compliant Screening room. 

It is equipped with a wheelchair lift. 

It is equipped with wireless technology to support the use of laptop equipment 

with LEADER and MEDs applications. 

It has a 29” flat screen television for Public Service Announcements. 

Health & Nutrition 

Mobile Unit 

Rev 03/11/13

Staffing/Operation: 

The Mobile Office is staffed with: 

o one Eligibility Supervisor 

o two Eligibility Workers/Drivers (additional staff are added for larger events) 

Staffs were selected from a listing of volunteers. 

Security must be provided by the event/activity location. 

The Mobile Office staff accepts, assists, and processes CalFresh and Medi-Cal 

applications. In addition, the EW’s distribute DPSS program and services 

materials and answer eligibility related questions. 

The Mobile Office staff evaluates participants for Expedited Services and 

provides them with an appointment the following day (unless it is a weekend) at 

the office where the case will be assigned. 

Integrated Service Operations Section coordinates the agency outreach 

scheduling and develops the calendar for the Mobile Office’s participation in 

outreach activities. 

Production: 

Mobile Office has participated in 381 events/activities since implemented on 

September 29, 2010 to February 28, 2013. 

o Vendor sites include Food Banks, Work Source Centers, Homeless Connect 

events, Supermarkets, Farmers Markets, Health Fairs, and Schools. 

Over 4,037 applications taken on board 

o 3,482 CalFresh Applications 

o 555 Medi-Cal applications 

Over 10,323 inquiries on DPSS services and benefits 

Recent Updates: 

The Mobile Office has expanded service to weekends. 

The Mobile Office has included the YBN System to allow applicants to apply 

online. 

Increased promotion of the Mobile Office through the following methods: 

o Information shared on DPSS Portal Calendar and Outreach portlet 

o Information shared at Community Meetings 

Additional partnerships developed with Community and Faith Based 

organizations to conduct outreach at various sites. 

Health & Nutrition 

Mobile Unit 

Rev 03/11/13

TOY LOAN PROGRAM 

FACT SHEET 

BACKGROUND 

In the summer of 1934, during the Great Depression, the manager of a dime store in 

southwest Los Angeles noticed two young boys wandering around his store, and 

discovered they were pocketing small toys and materials that could be used to 

construct toys. The boys were apprehended and referred to the Probation 

Department. Probation staff then spoke to the principal of the school they 

attended and found that the boys had good records, but their families could not 

afford many toys. Together, the store manager, school principal and Probation staff 

decided something must be done to prevent them from becoming delinquents. 

From this, the idea of gathering toys and loaning them to children was conceived. 

The first Toy Loan Center opened May 6, 1935, in a garage near Manchester Park. 

The basic ground rules were developed. Toys would be loaned on a weekly basis, 

and a record would be kept of every toy borrowed. The children would be graded 

on the care of their borrowed toy, receiving a satisfactory mark for returning their 

toy on time and in good condition. After 20 good marks, s/he would attain the 

status of Honor Borrower, which entitled the child to a gift from the Honor Cabinet. 

In addition, the Toy Loan Honor Code was established to teach honesty, 

responsibility, courtesy and integrity. 

OVERVIEW 

Individuals, groups and toy manufacturers donate toys and books to the Toy Loan 

Program. Each Toy Loan Centers operates independently. The Toy Loan Centers 

are located in parks, recreation facilities, children’s centers, housing projects and 

community service buildings. Each center adheres to the basic tenets of the Toy 

Loan Program. 

Currently, the Toy Loan Program supplies toys to over 50 centers throughout 

Los Angeles County and is a resource for teachers and educators who borrow toys, 

books and games to enhance learning and stimulate communication. Over 35,000 

children are served annually by the various services offered by the program. 

While the program depends on monetary, toy and book donations from the public 

and private sectors, the County does provide other key supports, such as a 

headquarters facility and a delivery truck. Toys are sorted and sanitized at the 

headquarters, then distributed to the various Toy Loan Centers, as well as Domestic 

Violence and Homeless Shelters. At any given time, there are approximately 45,000 

toys in circulation. 

mbb 3/2012


Toy Loan Program Headquarters 

2615 South Grand Ave LA, CA 90007 

(213) 744-4344 

INFORMATION FOR PARENTS/GUARDIANS 

FREQUENTLY ASKED QUESTION 

How can my child join Toy Loan? 

You simply fill out a registration card with name and address. No ID is required. 

What is Toy Loan? 

It is a free toy lending library. It works just like a library. The child “checks out” 

the toy and returns it the following week. 

Where do the toys come from? 

All of the toys are donated from private citizens and toy manufacturers. 

What does the child learn from this program? 

The child learns about honesty, responsibility and cooperation. 

What if the toy is broken or lost? 

If the toy is broken or lost it will take the child a bit longer to receive his/her 

“incentive toy”. 

What is an “incentive toy”? 

The child is rewarded with a new “incentive toy” to keep and take home with 

them after participation in the program for 5, 10, 15 and 20 weeks. 

Our Philosophy ☺☻ 

The Toy Loan Program is designed to instill self confidence and socialization in 

the child. Toy Loan believes that every child in LA County deserves a toy and 

playing is an essential component of a child’s development.

Departamento de Servicios Sociales Públicos del Condado de Los Angeles 

Programa de Préstamo de Juguetes 

INFORMACIÓN PARA PADRES/MADRES/TUTORES LEGALES 

PREGUNTAS QUE SE HACEN A MENUDO 

P. ¿Cómo puede mi hijo(a) formar parte del Préstamo de Juguetes? 

Usted simplemente completa una tarjeta de registro con el nombre y dirección. No se 

requiere identificación. 

P. ¿Qué es el Préstamo de Juguetes? 

Es una biblioteca gratuita de préstamo de juguetes. Funciona como una biblioteca. El 

niño “pide prestado” el juguete y lo devuelve la siguiente semana. 

P. ¿De dónde proceden los juguetes? 

Todos los juguetes son donados por ciudadanos particulares y fabricantes de juguetes. 

P. ¿Qué aprende el niño de este programa? 

El niño aprende sobre responsabilidad y cooperación. 

P. ¿Qué pasa si el juguete se rompe o se pierde? 

Si el juguete se rompe o se pierde le tomará al niño(a) más tiempo recibir su “juguete de 

incentivo”. 

P. ¿Qué es un “juguete de incentivo”? 

El niño(a) es premiado(a) con el regalo de un “juguete de incentivo” nuevo, después de 

participar en el programa por 5, 10, 15 y 20 semanas. 

Nuestra filosofía 

El Programa de Préstamo de Juguetes es diseñado para inculcar autoconfianza y 

socialización en el niño. El Préstamo de Juguetes cree que cada niño en el Condado 

de Los Angeles merece un juguete y jugar es un componente 

esencial del desarrollo de un niño. 

mbb 11/08 SPANISH

Volunteer Opportunities Available 

Tell Your Friends - Tell Your Neighbors 

The Los Angeles County Department of Public Social Services Volunteer 

Services Section is seeking volunteers for short term or long term 

assignments. Volunteers gain experience that is highly marketable in the 

workforce today. Volunteers commit to serving in one or more ongoing 

assignments. The number of hours served is often 20-40 hours per week. 

Volunteers will be able to use their expertise, talents and wisdom to serve 

the Department of Public Social Services and improve services to the 

community. 

All Volunteers: 

• Complete a personal background/fingerprinting and reference check 

• Complete a DPSS confidentiality agreement 

• Must be at least 16 years old 

The DPSS Volunteer Services Section is committed to creating volunteer 

opportunities of true value for students, displaced workers and senior 

citizens from Los Angeles County. Volunteers will be dedicating their time 

for the betterment of families and the community. 

For more information on volunteer placement, please contact Rafael 

Navarro, DPSS Volunteer Coordinator at: (213) 744-4348 or 

rafaelnavarro@dpss.lacounty.gov 

We Customize Volunteer Placement Based 

on Individual Skills and Desired Work Location 

Tell me and I forget. 

Show me and I remember. 

Involve me and I understand. 

~Chinese Proverb

RESOURCE GUIDE 2013 - Department of Public Social Services

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