Tip! - Oase

OASE Clear Water Guarantee
A pond is only attractive if it has really
clear water. But fish, plants and other pond
inhabitants also profit from biologically
cleaned water worlds.
Worth knowing
Definition of the Clear Water Guarantee OASE guarantees clear water in
the pond to all
purchasers of an OASE filter system, in accordance with the selection table*, proper set up and maintenance of
the system, as specified in the setup instructions, and after registration.
What does clear water mean? Fish, plants, or rocks on the pond floor are recognisable to a pond
depth of 1 m below the pond surface.
Definition of pond The Clear Water Guarantee is granted exclusively for ponds in the conventional
sense of the term. A pond is an artificially created body of water made of liner or in a pond shell with minimum
planting of one third of the water surface and is exposed to sunlight for 4–6 hours a day. The location of the
pond is at least 4 m away from deciduous trees and/or conifers. All other bodies of water, particularly architectural
bodies of water without adequate planting are excluded from the Clear Water Guarantee.
Correct operation of the filter system OASE filters work mechanically and biologically,
consequently 24-hour continuous operation of filter system and pump is necessary. It can take up to six weeks
for a pond to clear, depending on the condition of the pond. For the first use and every new use in the spring the
application of OASE Biokick CWS Filter Starter bacteria is prerequisite.
Registration Registration must be executed within 3 months from the date of purchase on the Internet at
www.oase-livingwater.com/uk-guarantee or by sending the completed registration card provided with the filter
system with a copy of the purchase receipt to OASE.
Validity The prerequisite for the Clear Water Guarantee is the purchase of an OASE filter system in accordance
with the selection table*, proper setup as well as maintenance of the system in accordance with the setup/
use instructions, and appropriate registration. The Clear Water Guarantee is valid for the period of operational
use of the OASE filter system in accordance with the provisions specified in our operating instructions, which
is a maximum of 3 years from the purchase date. This guarantee is void if the installation instructions in the
operating manual are not complied with, and/or if the wrong system was selected, and/or if the system is not
handled properly. The guarantee is invalidated if there is concurrent use of products for filtration or the use of
pond care products from other manufacturers, particularly the use of pond care products that contain copper.
Processing if there is a guarantee claim If there is a guarantee claim contact your stockist
directly, or alternatively contact the OASE Hotline +44 (0) 1264 333225. If a guarantee claim is submitted OASE
has the right to check the filter system two times and to undertake appropriate rectification measures. If after
this has been done the water is not clear as defined in the guarantee the purchase price will by refunded when
the filter system is returned to OASE. More extensive claims arising from the Clear Water Guarantee do not exist.
The legal guarantee rights of the purchaser remain unaffected through the Clear Water Guarantee.
Information concerning the Clear Water Guarantee
Information is available directly from your dealer.
*available in the OASE catalogue, on the OASE web site, or from your OASE stockist
71