Bayu Kumoro Jati 16591/PS/IKM/05 MASTER DEGREE PROGRAM ...

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knowledge and skills of nursing as well as trained medical knowledge, still
found a lot of complaints from customers. In accordance with the
standards of Emergency Unit, all emergency service personnel of Budhi
Asih Hospital have been specially trained to handle emergency cases.
However there is still dissatisfaction with the Emergency Unit service in a
suggestion box, the writings in both print and electronic media to the
service and performance of the Emergency Unit of Budhi Asih Hospital.
This dissatisfaction is not in accordance with the vision, mission and goals
of Budhi Asih Hospital that is capable of providing excellent service to the
people who come to the Emergency Unit of Budhi Asih Hospital.
Based on research background that has been described above, it
can be concluded that image of Regional General Hospital Budhi Asih
would be good if the patients who come to the Emergency Unit of the
Regional General Hospital Budhi Asih can be served as well, correct and
satisfactory.
RESEARCH METHODOLOGY
This study used design study of cross-sectional prospective study in
the Emergency Unit of Budhi Asih Hospital in East Jakarta to patients or
families who accompany, visit and treatment, with the following provisions:
1. Patient is alive and has a good awareness.
2. Patients are cooperative
3. If the patient is unconscious or uncooperative, then
the family who accompany may substitute as a
respondent.
4. Patients or their families came to the Emergency Unit
of Budhi Asih Hospital since the beginning, not to
other units or are being treated at this hospital.
This study aims to determine the relationship between perceptions
of patients or their families seeking treatment in the emergency unit of
Budhi Asih Hospital with an acceptable quality of service and patient