Affordable rent and how to pay - Plymouth Community Homes

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FAQ Affordable v3:Layout 1 1/2/12 16:45 Page 2 Contents How to pay 3 The Direct Debit payment incentive scheme 4 Your affordable rent and how it is calculated 5 Frequently asked questions about your affordable rent 5 Other frequently asked questions 6 Contact details 7
FAQ Affordable v3:Layout 1 1/2/12 16:45 Page 3 How to pay How is my rent charged? Your rent is charged on a weekly basis and is due weekly in advance. You can pay weekly, fortnightly or monthly. If you choose to pay fortnightly, your payment will need to be for the current week and week following. We check your account at the end of each week. Your account will need to be kept up to date however you choose to pay. How can I pay my rent? There are a number of ways you can pay your rent: • By Direct Debit Direct Debit is a safe and easy way to pay. If you set up a Direct Debit then you are protected by the Direct Debit Guarantee. You can pay weekly, fortnightly, four weekly or monthly on any date you choose. These payments should be made in advance in line with the terms of your tenancy agreement. (Plymouth Community Homes is offering an incentive if you choose this option – see page 4.) • Using a debit or credit card You can pay over the telephone, 24 hours a day, every day, by telephoning 0844 557 8321. This service is operated by “Allpay” and you will need to tell the operator the 19 digit number that appears across the middle of your payment card. • Online You can pay online at the Plymouth Community Homes website. Just click on ʻpay your rentʼ and you will be directed to the ʻAllpayʼ payment site https://www.allpayments.net/ allpayments/. You will need to enter the 19 digit number that appears across the middle of your payment card. • By text Once you have completed the simple 4 step registration process online at: https://www.allpayments.net/ textpay/logon.aspx then simply pay by texting “pay” and the text code, along with the amount you want to pay and your password to 81025. You will receive a confirmation text message that we recommend you keep. The only cost is the standard text message fee which may be charged by your phone provider. 3
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