Affordable rent and how to pay - Plymouth Community Homes
Affordable rent and how to pay - Plymouth Community Homes
Affordable rent and how to pay - Plymouth Community Homes
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FAQ <strong>Affordable</strong> v3:Layout 1 1/2/12 16:45 Page 4<br />
• In cash<br />
You can make a<br />
cash <strong>pay</strong>ment at<br />
any outlet<br />
displaying the<br />
PayPoint sign.<br />
• By cash or cheque<br />
You can <strong>pay</strong> by cash or cheque<br />
at any post office.<br />
How will I know you have<br />
received my <strong>pay</strong>ments?<br />
Statements are sent out four times<br />
a year s<strong>how</strong>ing your <strong>pay</strong>ments,<br />
charges <strong>and</strong> account balance;<br />
<strong>how</strong>ever an interim statement can be<br />
provided on request from your local<br />
housing office. You can also get an<br />
account balance over the phone by<br />
calling your local housing office.<br />
What if I lose my <strong>pay</strong>ment card?<br />
You can request a new <strong>pay</strong>ment<br />
card by contacting your local<br />
housing office (see page 7).<br />
How do I set up a Direct Debit?<br />
• We can set up your Direct Debit<br />
over the telephone – just contact<br />
your local housing office. Contact<br />
numbers are listed on page 7.<br />
• If you would like <strong>to</strong> set up your<br />
Direct Debit by completing a form<br />
rather than over the phone you<br />
can obtain a m<strong>and</strong>ate form from<br />
any local housing office.<br />
• You can set up your Direct Debit<br />
<strong>to</strong> <strong>pay</strong> your <strong>rent</strong> <strong>and</strong> service<br />
charges – weekly, fortnightly, four<br />
weekly, <strong>and</strong> monthly on any<br />
date(s) you choose.<br />
• If you sign up <strong>to</strong> <strong>pay</strong> by Direct<br />
Debit you will receive a £10<br />
voucher <strong>and</strong> if you keep your<br />
Direct Debit <strong>pay</strong>ments going for<br />
12 months we will send you a £20<br />
voucher in April 2013.<br />
• Free Quarterly Prize Draw –<br />
everyone <strong>pay</strong>ing by Direct Debit<br />
for three months has a chance of<br />
winning £100 worth of vouchers.<br />
Iʼm an existing Direct Debit<br />
cus<strong>to</strong>mer. Will I get a voucher?<br />
Yes. We want <strong>to</strong> s<strong>how</strong> our<br />
appreciation so if you keep <strong>pay</strong>ing<br />
your <strong>rent</strong> by Direct Debit for the<br />
whole year we will send you a £30<br />
voucher in April 2013.<br />
Why are we offering an incentive<br />
<strong>to</strong> sign up <strong>to</strong> Direct Debit?<br />
Direct Debits are the most efficient<br />
way for you <strong>to</strong> <strong>pay</strong> your <strong>rent</strong> <strong>and</strong><br />
service charges. It is also the safest<br />
<strong>and</strong> most cost effective method for<br />
<strong>Plymouth</strong> <strong>Community</strong> <strong>Homes</strong> <strong>to</strong><br />
take <strong>pay</strong>ments. The efficiency gains<br />
from not h<strong>and</strong>ling cash can then be<br />
reinvested in<strong>to</strong> the services we can<br />
offer <strong>to</strong> our tenants.<br />
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