MDS Template - Prepaid MVNO

including an explanation of roles and responsibilities based on
the typical MDS managed service delivery contract.
Fig 1: Mobile Postpaid Ecosystem
validation of credit and debit cards can be performed,
ensuring correct card number length and prefixes.
Once the business rule parameters have been captured, they
can easily be configured into the MDS Customer Management
Platform (CMP). Further, a customer’s credit score can be held
and viewed (by authorized staff) against their account in the
CRM interface.
POST/ZIP CODE VALIDATION
Partner Management
CREDIT REFERENCE AGENCIES
RESPONSIBILITY MATRIX
Management of the commercial relationship
Day-to-day commercial management
Integration with credit referencing system and
maintenance of the technical interface
OPTIONS
MVNO/MDS
MVNO/MDS
MDS
Credit reference checks enable an MVNO to assess a
customer’s financial viability in support of managing risk and
company exposure to bad debt. MDS has existing relationships
and established interfaces with well-known credit reference
agencies, though new partners in this area can be introduced
easily as required. Prior to implementation, MDS will consult
with an MVNO (and often the chosen fulfillment vendor) to
design a customer credit checking process that incorporates
the planned or existing mobile order capture process,
including web shop and in-store Point of Sale terminals.
MDS will work with the MVNO to help configure the business
rules that define a customer’s credit worthiness and
associated business risk levels. Credit reference check results
can be near-instantaneous and a customer can be
automatically approved or referred. The referral process
might involve taking a bond from the customer or simply
requesting that they contact a customer service advisor (CSA)
who can offer an alternative price plan. In addition, number
RESPONSIBILITY MATRIX
Management of the commercial relationship
Day-to-day commercial management
Integration with post/zip code validation system
and maintenance of the technical interface
OPTIONS
MVNO/MDS
MVNO/MDS
MDS
Post/Zip code validation checks enable an MVNO to assess a
customer’s financial viability in support of managing risk and
company exposure to bad debt. MDS has an existing
relationship and established interface with a well-known
post/zip code validation provider, though new partners in this
area can be introduced as required.
BUSINESS INTELLIGENCE: REPORTING & DASHBOARDS
RESPONSIBILITY MATRIX
Management of the commercial relationship
Day-to-day commercial management
Integration with analytics and BI tools and
maintenance of the technical interfaces
OPTIONS
MVNO/MDS
MVNO/MDS
MDS
CMP utilises a single integrated database that stores all
information pertaining to an MVNO’s services and its
customers. For data that is contained within the CMP
database, the MDS managed service offering provides 50 predefined
reports that support common queries such as highest
and lowest spend analysis, churn analysis for the number of
connections and disconnections, and tariff analysis to identify
the best-selling propositions. Additional reports can be
requested according to individual business requirements.
For business and operational intelligence data that resides in
other systems and/or is spread across disparate processes
(often captured in spreadsheet format) MDS can make
available holistic analytics and dashboard presentation
www.mdscem.com