Using Mintzberg's Configuration Model To Review The ...

Outside the model
Mintzberg collected data on what managers do with their time
first in 1973 and later, in ‘managing’ (Mintzberg 2011a).
He recorded that managers worked at an unrelenting pace and
that time is spent doing a number of brief, varied activities in an
environment where they are constantly interrupted.
This description could also apply to the case load work of home
treatment staff (Jarvis 2005).