RENAULT FLUENCE

WHO BETTER THAN RENAULT
TO SERVICE
YOUR RENAULT?
REDUCED MOBILITY: RENAULT CLOSE TO YOU - IT'S A REALITY.
Designing cars in harmony with the special requirements of their occupants: that's what we call ergonomics. Renault works on it every single day and naturally undertakes to facilitate driving
autonomy for people with reduced mobility. Because we are convinced that cars offer greater freedom, we work together with coachbuilders to find customised solutions to make our vehicles
accessible to everyone and adapted to each person's needs. In addition, because we are constantly thinking of ways to make your life easier, we offer specific financing options and service
contracts through the Renault Handi-Services programme. And we are right beside you every single day; in the event that your vehicle cannot be driven, we provide you with a vehicle that is
equipped with a driving assistance system and a hydraulic activated ramp.
For any questions or comments about the specific fittings available in our vehicles, contact the Renault Entreprises National Centre
on 0 825 333 66 or the Handi-Services section of the Renault website.
WARRANTIES
Starting from its delivery date, each Renault vehicle is
covered by a two-year, unlimited mileage Diamond
Warranty, including free repairs and assistance. Your
vehicle has extended warranties against paint defects
and corrosion of 3 and 12 years respectively*.
Renault also ensures that your usage and insurance costs
are reduced with models that can be repaired at less
cost and benefit from excellent protection against theft
and break-ins (excellent "Danner" and "Thatcham" test
results).
FINANCING
Through its financing subsidiary DIAC, Renault offers a
large range of finance deals. Renault New Deal offers you
the simplicity of an "all-inclusive" formula which includes
finance, warranty, maintenance and trade-in at end of the
contract.
SERVICE CONTRACTS
For even greater peace of mind, Renault offers to extend
the original warranty and breakdown assistance services.
The Diamond Contract extends the warranty to 5 years
or 100,000 km and includes a parts and labour warranty,
24-hour 7-day breakdown cover and replacement
vehicle in the event your vehicle cannot be driven.
The Maintenance Contract frees you for 4 years or up
to 120,000 km of all maintenance and repair restrictions
through additional services adapted to your profile, such
as taking on the costs of maintenance and normal wear
and tear.
The Renault Confidence Pack frees you of any worries for
3 years or 80,000 km. It combines a maintenance contract
with a replacement vehicle in the event of breakdown or
for servicing, the financing of your vehicle and its trade-in
at the end of three years. A single monthly payment for a
controlled budget and guaranteed mobility.
RENAULT ASSISTANCE
RENAULT NETWORK
SERVICES
No-one is better placed than Renault to maintain,
equip and repair your Renault. The Renault Minute
(maintenance without pre-booking) and Renault
Minute Bodywork (work on paint, lights, windscreen,
bodywork, etc.) services provide the best maintenance
quality with a 1 year warranty on repairs carried out and
use of Renault genuine spare parts.
The latter, manufactured to the same quality as when the
car was first manufactured, also enable you to preserve
the original value of your Renault.
Renault Rent enables you to rent a personal or utility
vehicle for a short time.
To customize your vehicle, choose from the wide range of
durable, high-tech Renault accessories. And for financing
you can control, the "Payment Plan" lets you pay in
several instalments or monthly.
* Except the Master range: 6-year anti-corrosion warranty.
For breakdown repair on site or towing to the
nearest workshop, the Renault Assistance network
Renault Assistance is available to you 24 hours a day,
7 days a week at the Azur number 08 10 05 15 15.
CUSTOMER RELATIONS
DEPARTMENT
Renault has put in place various channels to listen to your comments and give you information:
- by telephone: 08 10 40 50 60 (Monday to Friday from 8 a.m. to 7 p.m., Saturday from 8 a.m. to 12:30 p.m.)
- on the website: www.renault.fr,
- by post: Renault, Service Relation Client, 92109 Boulogne-Billancourt Cedex, France.
How does the cruise control work? A particular air-conditioning or navigation system?
The answers to all your questions about how a Renault vehicle works at the click of a mouse!
www.e-guide.renault.com