Dubai - ROCS group

WIN A WEDDING WORTH €40,000 

WWW. W.ROCSHOLIDAYS.C 

.COM

4 ROCS TRAVEL GREAT ESCAPES 

WWW.ROCSHOLIDAYS.COM

WELCOME 

Dear reader, 

Your holiday is as individual as much as you are. 

In the past few years, ROCS Travel has been investing huge energy to redefine the notion of what a 

real holiday is really all about. 

We have been extremely uncomfortable with what is really being offered on the local market. 

Generally the idea is that the cheapest is best when it comes to accommodation, land services and 

airfares and that the initial price to be paid before a holiday is what really matters. 

However after 20 years of experience in the travel industry, topped up with inspecting more than a 

1000 properties from around the globe, today we are really convinced that The ROCS clients deserve 

better. 

ROCS Travel has already acquired a name in Malta for offering better travel options, innovative and 

exotic destinations together with award winning airlines, yet for 2013 we have decided to develop 

our strength further and introduce this new quarterly travel magazine. This first edition being 

called Great Escapes. 

We have taken our unrivalled experience in the market and selected our handpicked choice 

of accommodation in the most requested destinations, so that the ROCS Travel Front Office 

professionals would be confident that they are truly offering better travel opportunities, ones which 

we would personally want and expect to stay in after all. 

E: TRAVEL@ROCSGRP.COM T: 20151515 WWW.ROCSHOLIDAYS.COM 5



WELCOME 

In such a price driven market and with a mentality that accommodation is the least of importance, 

ROCS Travel has taken the plunge to give you, our customer premium properties offering quality 

that a traveller really deserves. 

ROCS Travel already leads the way and has full market share in destinations such as Dubai, The 

Indian Ocean, Cyprus, Rome, Disneyland Paris and definitely on all of long haul destinations. Our 

ROCS Travel tours are equally known to have superior accommodation than what is being offered 

locally. In fact all those who travelled on our Australia, America and South Africa escorted tours will 

definitely agree that the accommodation chosen is constantly of very good quality. 

In our new ROCS Travel Great Escapes Magazine, the basic concept is that we want and will be giving 

you better. 

In the past months our business development team has been travelling the world, country by 

country, meeting hotels owners and contracting special deals only for the Maltese market choosing 

those properties which we feel can offer higher standards, so as to expose our clients and prospective 

clients to REAL holiday experiences. 

Striking a balance though between our favourite properties, and clients’ budget was the most 

difficult task of all but I believe that for the very first year the collection chosen in this ROCS Travel 

magazine will simply be the start of a long journey whereby we will continue investing in this concept 

making sure that we will be giving our clients higher standard of accommodation. 

We truly hope that you will like what we have chosen for you. Obviously there were many other 

properties which we would have loved to introduce in this collection, and can assure you that if you 

are one of those discerning travellers seeking the very best, then we are sure that we have what it takes 

to really offer the very ultimate in every corner of the world. In the meantime for those who are after 

affordable luxury, allow me on behalf of my fellow team members to introduce you to the new ROCS 

Travel Magazine - Great Escapes . 

We truly wish you the greatest holiday experience ever. 

Rachel Vella 

Director 

Development House, St. Anne’s Street, FRN9010, Floriana, Malta, Europe | IATA 50200883 

19-23 ROCS House, Main Street, MLH 2310, Mellieha, Malta, Europe | IATA 50209994 

Tel: +356 20 15 15 15 | Fax: +356 2152 3869 | Email: travel@rocsgrp.com 


Dubai 

city of kings 

Travel to Dubai, an ultra –modern city where a skyline 

filled with extraordinary architecture stretches out 

to the ancient desert beyond. Here, commerce and 

leisure mix in extraordinary, deluxe developments 

such as Dubai Marina and Palm Island. A holiday 

in Dubai features year-round sunshine, pristine 

beaches and clear waters. Adventure off road across 

the desert, feast on Arabian cuisine in sumptuously 

furnished Bedouin tents or shop in labyrinth souks, a 

bustling spice market and designer boutiques. 



E: TRAVEL@ROCSGRP.COM T: 20151515 WWW.ROCSHOLIDAYS.COM 79 

DUBAI



DUBAI 

DUBAI OVERVIEW 

Dubai is a desert city with superb infrastructure, liberal policies 

that became popular for its excellent tourist amenities. Dubai 

makes a great short break for shopping, partying, sunbathing, 

fine dining, sporting events, and even a few sinful pleasures. 

DUBAI WEATHER 

Dubai has a hot climate, in summers it gets extremely hot, 

windy and dry, with an average high around 40 °C (104 °F) and 

overnight lows around 30 °C (86 °F). 

DUBAI CURRENCY 

Dirahms is the currency of Dubai. Interestingly the Dubai 

currency symbol is displayed as both AED and Dhs in many 

places. 

DUBAI TRADITIONAL FOOD 

Shawarma is the most available food item on almost all streets 

(and cheap!) in Dubai. It is the Arabic equivalent of the Burger. 

It is meat that has been cooked on a skewer and then cut 

into thin strips and placed into a kuhbus (pita) bread with 

vegetables and dressing. 

The beauty of the food in Dubai is that you will probably find 

cuisine for every taste. For Vegetarians or Indian Food lovers, 

Dubai has a big selection of budget Indian vegetarian food. 

THINGS TO DO WHILST IN DUBAI 

• Al Safa Park is one of the oldest in Dubai 

• Beaches and sea. 

• The Camel Race Track 

• Head out to the desert in an SUV for a Desert Safari or 

Dune Bashing 

• Skiing in Dubai is located in the new Mall of the Emirates 

• Wild Wadi Park 

• The Dubai creek 

• Hot Air Balloon 

• Dubai Zoo, 

• Global Village 

With championship golf courses, world class water sports, and the 

world’s richest horse race on your doorstep, Dubai offers first-class 

sporting opportunities. As night falls, the city’s Creek waterway is 

perfect for a romantic evening cruise. 

Dubai has its share of fine mosques and buy souks, public buildings, 

shopping malls, hotels, office towers, bank, hospitals, schools, 

apartments and villas. Dubai is blessed with golden sunshine and silvery 

beaches, world class golf facilities and upcoming Sports City. 

From the timeless tranquillity of the desert to the lively bustle of the 

souk, Dubai does not only boast the best contemporary sightings but has 

also preserved some of the most intriguing historical attractions. 

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 

MAX 24 25 26 32 37 39 48 48 39 35 31 26 

MIN 14 15 17 20 24 28 29 30 27 23 19 16 

HRS 8 8 9 10 11 12 11 11 10 10 10 8 

MM 14 31 18 9 1 0 1 0 0 0 2 16 


82 ROCS TRAVEL GREAT ESCAPES WWW.ROCSHOLIDAYS.COM

LUXURY JUMEIRAH ZABEEL SARAY 

DUBAI 

Luxury Jumeirah 

Zabeel Saray 

Jumeirah Zabeel Saray, located on the west crescent of the Palm 

Jumeirah delivers unrivalled luxury with an imperial touch at the 

405 rooms and suites culturally-inspired destination. The imperial 

hospitality experience is further expressed in the design and scale of the 

property, the thoughtfulness of the service and the subtle interweaving 

of the Arabian Renaissance. The lavish interior of the resort is inspired 

by palaces of the Ottoman period and features hand painted finishing, 

Turkish artworks, hand painted frescoes, and stunning murals that 

conjure up images of the grand and magnificent era of the Ottoman 

Empire. 

The resort offers the finest in dining experiences and an array of leisure 

activities. Whether it is a place to be seen at, a happening atmosphere, or 

a sophisticated social setting, take pleasure in an experience of endless 

possibility at various bars and nightlife venues. Enjoy the spectacle of 

the Mehteran Theatre and Show Centre or embark on a journey of the 

senses at one of the largest, most opulent spas that the world has to offer. 


Luxury Jumeirah Zabeel Saray 5* 

From €1029 per person 

Extra nights from 

€119 per person 

Rates are per person and include: 

Return flights, accommodation 

as stated and airline taxes. Fuel 

surcharge may apply. Special offers 

applicable only in specific periods. 

Prices may vary without notice. 

For a full list of Terms & Conditions 

please visit: www.rocsgrp.com/ 

travel/terms. E&OE. 

Package includes: 

· Return flights on Emirates Airline 

· 5 nights accommodation in Superior room 

· Twin sharing 

· Daily breakfast 

· Airline tax 

Supplements and upgrades per person per night: 

HB basis €52 

Flight upgrade per person: 

Business Class €1449 


LUXURY JUMEIRAH ZABEEL SARAY DUBAI 



FAIRMONT THE PALM DUBAI 

DUBAI 

Fairmont 

The Palm 

Dubai 

Every country in the world displays some diversity, but South Africa, 

stretching from the hippos in the Limpopo River to the penguins 

waddling on the Cape, takes some beating. It befits its position at the 

southern end of the world’s most epic continent, with more types of 

terrain than photographers can shake their zoom lens at. There’s the 

deserted Kalahari, Namakwa’s springtime symphony of wildflowers, 

iconic Table Mountain and Cape Point, Kruger National Park’s wildlifestalked 

savannah (scene of the famous lion-buffalo-crocodile battle 

watched more than 40 million times on YouTube) and, running through 

the east of the country and into Lesotho, the Drakensberg. KwaZulu- 

Natal’s iSimangaliso Wetland Park alone has five distinct ecosystems, 

attracting both zebras and dolphins. 


Fairmont The Palm Dubai 5* 















· 5 nights accommodation in Fairmont room 






FB basis €80 




FAIRMONT THE PALM DUBAI DUBAI 


Armani Hotel 

Every detail has been personally chosen by Armani to reflect his passion 

for stylish comfort and functionality. Each of the rooms and suites, 

which take the unique form of the tower, are finished with precious 

materials. The curved walls are clad in custom-created luxe fabrics and 

hand made leather from Florence, floors are covered with Japanese 

Tatami and bathrooms feature dramatic green bamboo marble from 

Brazil. Each unique living space is furnished with bespoke Armani Casa 

pieces including oak tables with liquid metal finish created exclusively 

for the hotel. Sophisticated colors, clean lines and unique textures blend 

together seamlessly with the tower’s stunning architecture and natural 

light to create an atmosphere of calm serenity where guests can feel 

at ease. Savour the exquisite cuisine of the Armani restaurants, every 

experience is a personal reflection of Giorgio Armani’s impeccable and 

timeless sophistication. Armani Hotel Dubai will certainly be a great 

addition to Dubai’s hospitality industry, as well as complimenting what 

is already the great success of Dubai’s tourism industry. Dubai hotels 

have left prints on history with regards to their uniquely designed 

structures that have become iconic land marks against the Dubai 

skyline, and their reputations for their high quality of services making 

them leaders in the hospitality industry, worldwide. 


ARMANI HOTEL 

DUBAI 

Armani Hotel 5* 















· 5 nights accommodation in Armani Deluxe room 





Armani Classic Room €49 

Armani Fountain Suite €159 




The Palace Downtown 

Every detail has been personally chosen by Armani to reflect his passion 

for stylish comfort and functionality. Each of the rooms and suites, 

which take the unique form of the tower, are finished with precious 

materials. The curved walls are clad in custom-created luxe fabrics and 

hand made leather from Florence, floors are covered with Japanese 

Tatami and bathrooms feature dramatic green bamboo marble from 

Brazil. Each unique living space is furnished with bespoke Armani Casa 

pieces including oak tables with liquid metal finish created exclusively 

for the hotel. Sophisticated colors, clean lines and unique textures blend 

together seamlessly with the tower’s stunning architecture and natural 

light to create an atmosphere of calm serenity where guests can feel 

at ease. Savour the exquisite cuisine of the Armani restaurants, every 

experience is a personal reflection of Giorgio Armani’s impeccable and 

timeless sophistication. Armani Hotel Dubai will certainly be a great 

addition to Dubai’s hospitality industry, as well as complimenting what 

is already the great success of Dubai’s tourism industry. Dubai hotels 

have left prints on history with regards to their uniquely designed 

structures that have become iconic land marks against the Dubai 

skyline, and their reputations for their high quality of services making 

them leaders in the hospitality industry, worldwide. 


THE PALACE – DOWNTOWN 

DUBAI 

The Palace – Downtown 5* 















· 5 nights accommodation in Deluxe Lake view room 









Atlantis - The Palm 

Atlantis is one of Dubai’s newest Landmarks, located on the crescent 

of The Palm Jumeirah, known as the 8th Wonder of the World, a 

man-made island that has captured the world’s imagination with its 

magnificent scale and ingenuity. From the moment of arrival, you’re 

immersed in a dazzling world of imagination, pleasure and luxury. 

The resort offers relaxation and thrills for couples and families alike, 

including a landmark hotel, unique marine habitats, an exhilarating 

water park, pristine white beaches, world-class cuisine, indulgent spa 

and cosmopolitan boutiques. To stay or visit is to live out your dreams 

amidst warm Arabian seas. Offering something for everyone, this 

resort features “Aquaventure” – a 42-acre waterpark with the “Zigguret” 

Centerpiece that touts a 27.5 metre-vertical drop; “The Lost Chambers” 

– where you can journey through a labyrinth of chambers to experience 

its fascinating underwater world with over 65,000 fish, the 11-acre 

“Dolphin Bay” with its innovative Dolphin Education Centre, and the 

“Ambassador Lagoon” with 100’s of species of marine life. With so 

much to do and see, guests of the Atlantis – The Palm will not want to 

leave this vacation Dubai Marina paradise. 


ATLANTIS - THE PALM 

DUBAI 

Atlantis The Palm 5* 















· 5 nights accommodation in Deluxe room 









GENERAL TERMS & CONDITIONS 

The aim of ROCS Travel and/or Charichelon Company Limited 

of Mellieha & Floriana, the owner of the trade name and trade 

mark Directions (hereinafter referred to as the ‘Company’) is 

to ensure client satisfaction through customers enjoying their 

Holiday and returning convinced that they have been given 

good value for money. The following Agreement has been 

drafted with the intention of ensuring that the Company’s 

relationship with the customer is clear and fair to both parties 

as well as outlining the rights and obligations of the respective 

parties. 

The term “Holiday’ or ‘Holidays’ in this Agreement means 

any means of transportation and/or accommodation and/or 

any excursion booked by a customer through the Company 

or through another travel agent selling or offering for sale 

any means of transportation and/or accommodation and/or 

excursion under an agreement with the Company. 

The terms and conditions laid down in this Agreement come 

into force from the time of the booking. 

1. Reservation 

Once the booking form has been completed and signed and 

the relative deposit paid (a minimum of €150 per person per 

Holiday or such higher amount as may be established by the 

Company; kindly confirm exact amount of deposit with the 

Company’s representatives) and in the case of confirmation 

of a flight or cruise ticket or voucher or accommodation full 

payment in respect of the item to be confirmed received, with 

a receipt being issued by the Company or your travel agent, 

the booking is deemed to have been confirmed and the 

customer/s warrants that he/she has read, fully understood and 

accepted the following terms and conditions. The booking is 

also deemed to have been confirmed in respect of all parties 

travelling in the booking customer’s company. At this stage, 

the Company shall make all the necessary arrangements for the 

Holiday to be reserved. 

2. Price 

Prices and amounts quoted in the brochure/information sheet 

are valid at the time of publication. Both the Company and 

the customer/s agree and acknowledge that at the time of the 

booking the actual price of the chosen Holiday may have varied 

from the price quoted in the brochure/information sheet, in 

which case, the price will vary accordingly. Once the booking 

has been made and deposit paid, the cost of the customer/s 

Holiday cannot be revised except in the case of currency 

exchange rate fluctuations and / or variation of dues, taxes 

and/or levies and / or fees chargeable for services such as 

landing taxes or embarkation or disembarkation fees at ports 

and airports and / or transport cost variations, including the 

cost of fuel. 

A service charge of 3% of the cost of the Holiday will be levied 

and such amount will be included in the final invoice together 

with the taxes. 

Prices for children are applicable for children under 12 years of 

age when sharing with two adults. 

3. Standards Assurance and Assumption of Liability 

The information and descriptions contained in the brochure/ 

information sheet are based on information provided by 

hoteliers and other service providers themselves. Hotel rooms 

and ship cabins are always small, sometimes even very small. 

Charichelon Co. Ltd works with hotels having single or twin / 

double bedded rooms. Triple or quadruple bedded rooms are 

never available. A third or fourth person wanting to share a twin 

/ double bedded room, will most probably be either given a 

small extra folding ‘camp’ bed or a bunk bed or sofa bed, which 

will make accommodation quite uncomfortable. In America, 

three or four persons wanting to share a room will invariably be 

given just two matrimonial beds, (separate beds for each person 

are not available). When two persons book a room for two, 

the Company reserves the right to provide either two separate 

beds, or a large matrimonial bed. All rooms provided are not 

air-conditioned and fans will not be provided, unless otherwise 

expressly and clearly specified on the brochure/information 

sheet. Breakfast is only provided when specified and when 

provided is always continental unless otherwise expressly and 

clearly specified. Lunches and dinners are invariably served on a 

three-course basis. No choice of food will be provided; neither 

can changes be accepted (e.g. having fish instead of meat). 

Portions served are moderate in size. When buffet meals are 

provided a choice is available. Drinks, including water during 

meals, are always to be paid extra. Use of items from the minibar 

and telephone calls are chargeable to the customer. Local 

charges to the customer may also apply in relation to a TV in 

the room and safekeeping services, but kindly confirm at hotel 

reception. Unless otherwise clearly and expressly specified, 

all entrance fees to museums and shows, boat, metro or cable 

car trips are always subject to an extra charge. All optional 

excursions are subject to an extra charge and unless clearly and 

expressly specified only include transportation costs by coach, 

any entrance fees are subject to an extra charge and exclusive 

of any local guides’ fees. For convenience, prices are clearly 

marked in the brochure/information sheet. The Holiday price 

only includes those items listed as included in the price. It is 

important to bear in mind that brochures and information sheets 

are printed months in advance and the situation may arise 

where an advertised facility, service, excursion or entertainment 

is not available during the customer’s particular Holiday. For 

instance the seasonal nature of the facility, service, excursion 

or entertainment, bad weather, natural calamity or any other 

act of God, essential maintenance or cleaning, legislation or 

enactment of new legislation, or religious or state restrictions 

may affect the actual availability of particular facilities, services, 

excursions or entertainment. Similarly, itineraries may have to 

be changed sometimes at short notice, due to weather, road 

or traffic conditions, mechanical breakdowns, police activity 

as well as any other circumstances beyond the relevant party’s 

control. Coaches or other means of transport used are not airconditioned 

and do not have onboard toilet facilities, unless 

expressly and clearly specified in the brochure/information 

sheet. Swimming pools may only be operational during the 

summer months, and if still open in the winter months, may only 

be heated in colder weather at the discretion of the hotelier. 

The general standard of hygiene, public utilities, drainage, 

plumbing and services in general may not be of the same 

standards as applicable in Malta. Each group tour organized 

by the Company will be accompanied by either a Maltese or 

English speaking tour leader who will be responsible for the 

implementation of the programme. The tour leader, except in 

the case of an emergency, is under no circumstance responsible 

for carrying out work over and above the official programme 

and is not obliged to accompany members of the group tour 

organized by the Company around shops, flea markets or 

theme parks. 

Cruise companies reserve the right to change the itinerary due 

to bad weather or industrial action, in which case neither the 

cruise company nor Charichelon Co. Ltd. are liable to pay any 

form of compensation or damages for the missed ports or the 

change of programme or itinerary. 

Even though such occurrences are unlikely, the Company feels 

that it should act diligently towards its customers by informing 

them of such possibilities accordingly. Whilst the Company has 

taken all reasonable steps to ensure that proper arrangements 

have been made for the Holidays promoted in the brochure/ 

information sheet, the Company has no control over the 

provision of services to the customer/s by other supplier/s. 

4. Change of Holiday Arrangements 

(a) Prior to departure date 

It is the aim of the Company to promote Holidays, which 

ensure customer satisfaction. Although unlikely, circumstances 

may require the Company to alter the customer’s Holiday 

arrangements and the Company reserves the right to make 

such alterations at any time. For instance, flight timings may 

change or be revised, hotels may be overbooked or close down 

or the Holiday itinerary may have to be changed. If any changes 

have to be made, the Company will inform the customer/s or 

his/her travel agent as soon as is reasonably possible prior to 

departure. 

Where the Company is constrained prior to departure to 

alter significantly an essential term of the agreement with the 

customer, it will notify the customer as quickly as possible in 

order to enable him/her to take the appropriate decisions 

and in particular to withdraw from the agreement without 

penalty or to accept a provision in the agreement specifying 

the alterations made and their impact on the price, if any. Of 

his part, the customer will inform the Company and his chosen 

travel agent, if any, of his/her decision as soon as possible. 

(b) Throughout duration of Holiday 

Occasionally, due to unforeseen circumstances a hotel or 

some other Holiday arrangement/s may have to be changed 

throughout the duration of the customer’s Holiday, in which 

eventuality the Company will use its best endeavours to 

maintain the overall standard of the Holiday arrangements. 

5. Cancellation of Holiday Arrangements 

The Company may occasionally have to cancel the customer’s 

Holiday arrangements, for various reasons, including but not 

limited to the minimum number of persons required for a 

particular Holiday to take place not being reached (the minimum 

number of persons to operate a tour is 30; for group departures 

a minimum number of 10 adult customers is required). The 

Company reserves the right to cancel the customer’s Holiday 

under any circumstance, in which eventuality, the Company will 

refund all the money paid by the customer/s to the Company 

or offer the customer/s the possibility to purchase an alternative 

Holiday of comparable standard, if available. The Company 

shall where possible, inform customers of such cancellation in 

writing at least 14 days before the scheduled departure date. 

In the remote event that the customer’s Holiday has to be 

cancelled, unless for reasons beyond the control of the 

Company, the customer’s travel agent or other supplier of 

services the consequences of which could not have been 

avoided even if due care had been exercised, including but not 

limited to industrial action, natural disasters, terrorist activities, 

breakdown of means of transportation and further except in 

the case of a cancellation of a Holiday due to the minimum 

number of persons required for that particular Holiday to take 

place not being reached and where the customer is informed 

in writing within 14 days before the scheduled departure date, 

the Company will refund to the customer/s all money paid to 

the Company by the customer/s together with the following 

amounts per person due by way of compensation:- 

14 days before departure or more – nil 

8 – 13 days before departure – €25 

0 – 7 days before departure – €50 

Where the customer withdraws from the agreement pursuant 

to the Company being constrained prior to departure to alter 

significantly an essential term of the agreement or where the 

Company for any reason other than the fault of the customer, 

cancels the Holiday prior to the agreed date of departure, the 

customer is entitled: 

(i) to take a substitute Holiday of equivalent or superior quality if 

the Company is able to offer him/her such a substitute and pay 

any difference in price; or 

(ii) to take a substitute Holiday of lower quality if the Company 

is able to offer such a replacement and to recover from the 

Company the difference in price between that of the Holiday 

purchased and the replacement Holiday; or 

(iii) to have repaid to him/her as soon as possible all the monies 

paid to the Company under the agreement. 

6. Your Flight & Vouchers 

Details of airlines the Company anticipates utilizing are set out 

in the brochure or information sheet. The Company reserves 

the right to make arrangements and substitute for alternative 

airlines and/or aircraft if necessary. Flight timings are subject to 

alteration and confirmation. The Company’s reservation system 

will provide the latest timings as advised to it. The customer/s 

is kindly requested to check his/her flight tickets upon receipt, 

as they will indicate the final timing for his/her flight. Certain 

flights may be subject to intermediate stops en route and as 

the circumstances giving rise to such intermediate stops are not 

always notified to the Company prior to the departure date, the 

Company is not always in a position to inform the customer/s in 

advance. All flights are non-smoking. Flights are subject to the 

necessary authorizations, permits and licenses being granted 

by the relevant authorities in Malta and overseas. Should the 

customer’s flight arrangements be changed or cancelled as 

provided in this clause or clauses 4 or 5 of this Agreement, the 

Company shall not be held liable for any damages, additional 

costs or consequential loss arising, directly or indirectly, from 

any independent contract arrangements between the customer 

and any third party. 

The customer is also requested to check his/her hotel vouchers, 

excursion vouchers and/or any other vouchers relating in any 

manner to the Holiday upon receipt. 

7. Terms and Conditions of Carriage 

Transport of any kind is subject to the terms and conditions 

of carriage of the company providing that trip or journey. 

Such terms and conditions are likely to particularly include or 

make reference to the provisions of the law of the country of 

the carrier (airline, coach, ship etc.) and/or be the subject of 

international conventions with government/s, any of which may 

exclude or limit the liability of the carrier. 

8. Health and Vaccinations 

Health facilities, hygiene and disease risk vary worldwide. The 

customer should take health advice about his/her specific needs 

as early as possible and ensure that vaccinations and preventive 

measures, such as malaria tablets, are taken early enough prior 

to departure in order to be fully effective by departure date. 

We strongly advise customers to consult their family doctor as 

early as possible. 

9. Booking Form and Deposits 

The customers’ booking form specifying all the customers’ 


TERMS AND CONDITIONS INFORMATION 

names as set out in their passports, must be accompanied by 

the appropriate deposit. No deposit is payable for infants 

under two years of age at the time of outbound travel. The 

person signing the booking form confirms that he/she has the 

authority of all other persons specified in the booking form to 

effect the booking on their behalf and that such persons grant 

their authority to the said booking customer to sign the said 

booking form and accept and agree to this Agreement on their 

behalf. The person effecting the booking is also accepting this 

Agreement on his/her own behalf. If the customer/s is booking 

a late-offer Holiday any information as well as any terms and 

conditions relative to such offer form an integral part of the 

customer’s agreement. Should the customer/s require any 

clarifications, he/she may contact the Company or his/her travel 

agent for assistance. 

10. Balance of Price 

The balance of price is due for payment in full not less than 8 

weeks prior to departure (can be earlier for certain Holidays, ask 

at time of booking). If the customer’s travel agent fails to pay 

the Company the amount due on the customer’s Holiday in full 

(less the applicable commission) by the due date, the Company 

shall be under no legal obligation to supply the customer with 

his/her Holiday, so it is up to the customer to ensure that his/her 

travel agent pays the Company. If for any reason the balance 

on the customer’s Holiday is not received by the Company by 

the due date, the Company reserves the right to cancel the 

booking and levy a cancellation charge, as though there had 

been a cancellation on the part of the customer/s. 

Payments by credit card are not accepted. No payments 

by cheque shall be accepted less than 14 days before the 

scheduled departure date. 

11. Change of Booking 

Should the customer wish to change his/her Holiday 

arrangements in any manner, the Company shall attempt 

to accommodate the customer’s wishes. However, in such 

circumstances, the Company shall not be held liable in any 

manner for failing in any way to accommodate the customer’s 

particular wishes. A handling fee will be charged by the 

Company for any change to a booking within 6 weeks prior to 

the departure date apart from the Company’s unconditional 

right to pass on to the customer any costs incurred which are 

additional to the standard handling fee chargeable in terms of 

this clause. Where the price varies according to the number of 

persons booked into the accommodation and the number of 

persons requires amendment, the price will be varied in order 

to reflect the amended party size as specified in the relevant 

brochure/information sheet. Any increase in the price per 

person payable as a result of a part cancellation (e.g. for a hotel 

room under-occupancy- changing from twin room to single 

room) is not tantamount to a cancellation charge. A separate 

cancellation charge will be levied in respect of bookings 

cancelled, in accordance with clause 13 below. 

12. Transfer of Booking 

Where the customer is prevented from proceeding with the 

Holiday, the customer may in certain circumstances, transfer 

his/her booking to a person (as transferee) who satisfies all 

the conditions applicable to the Holiday, provided that the 

Company is given at least 14 days notice prior to the scheduled 

departure date, of the customer’s intention to transfer the 

booking. An administrative charge of € 50 per person will be 

charged for every transfer of booking the Company makes. In 

the case of cruises, the administrative charge for every transfer 

of booking made by the Company is of € 175 per person. 

The Company shall also charge the customer for any extra costs 

caused by the transfer of booking. In some cases, airlines or 

cruise liners may refuse to allow customers to transfer their 

bookings. Regrettably, in these circumstances, the customer 

cannot transfer his/her booking. 

If the customer transfers his/her booking to someone else, the 

transferee must purchase separate insurance cover. 

When a booking is transferred, the transferor and transferee 

shall be jointly and severally liable for the payment of the price 

of the Holiday or, if the price has been partly paid, for payment 

of the balance, and for any additional costs and expenses 

arising from such transfer. 

13. Cancellation of Booking 

A cancellation shall only be accepted in writing from the 

person who signed the booking form or in writing from the 

customer’s travel agent through whom the booking was made. 

The cancellation shall be effective from the date it is received 

at the Company’s offices. In the event of a cancellation either 

in respect of one or all persons named on the booking form, 

the Company’s scale of cancellation charges will be levied, 

which charges are based on the estimated expenses and losses 

suffered by the Company consequent to such cancellation/s. 

The scale of cancellation charges follows for the customer’s 

reference: 

Period prior to 

scheduled departure 

date within which 

written notification 

of cancellation must 

be received by the 

Company 

Amount of cancellation charge 

as a % of the total price of 

Holiday inclusive of extras but 

exclusive of insurance premia 

61 days or more *Deposit 

29 –60 days 25% 

15 – 28 days 50% 

7 – 14 days 75% 

6 days or less or after 

Departure date 100% 

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Cruises bear a 100% cancellation fee if cancelled less than 

65 days prior to the scheduled departure date. If cruises are 

cancelled between 65 days and 120 days prior to the scheduled 

departure date, only the deposit is lost. If the cancellation of 

a cruise is made more than 120 days before the scheduled 

departure date, no cancellation fees apply. 

In respect of scheduled services and charter flights, sea 

passages and coach transportation, the scale of cancellation 

charges set out above applies only in the event that any air/ 

sea/coach/rail tickets issued are returned to the Company, 

otherwise a 100% cancellation charge as prescribed in the 

above table would be applicable in any circumstances. The 

customer should note that if the cancellation falls within the 

terms of his/her insurance cover, he/she may be able to claim 

a refund of his/her cancellation charges from his/her insurance 

company. 

14. Travel Insurance 

It is highly recommended that customers take out the travel 

insurance policy recommended by the Company for themselves 

and for those other persons for whom booking customers have 

booked, or that they arrange for an insurance policy themselves 

giving comparable or better cover under all sections. 

15. The Customer’s Responsibilities 

1. It is the responsibility of the customer who effected the 

booking to verify and ensure that himself/herself and the 

person/s on whose behalf he/she is effecting a booking are 

in possession of valid passports (which are valid for at least 

6 months after the customer’s scheduled date of return to 

Malta) and any appropriate visas. All customers are to make 

sure that they check passport and visa requirements as well 

as health formalities with the competent authorities well 

in advance of their scheduled departure. The customer is 

responsible for any charges, fines, damages and any other 

claims and liability that may be levied or put forward by any 

Maltese or foreign authority or entity for non-compliance 

with the laws and/or regulations in the relevant area and any 

such amounts will be recharged to the customer. 

2. It is the customer’s responsibility to verify with his/her doctor 

as to what vaccinations and inoculations are advisable for the 

chosen destination. 

3. Airline regulations state that women twenty-eight weeks or 

more into pregnancy at the time of return travel must have a 

medical certificate revealing fitness to travel. 

4. The booking customer shall ensure and be responsible 

for a reasonable standard of behaviour by himself/herself 

and by those persons for whom he/she has booked. The 

Company reserves the right to decline to accept or retain 

any person/s as a customer/s if his/her behaviour is, in the 

Company’s opinion or in the opinion of the airline pilot, 

hotelier or accommodation proprietor or manager or 

other person in authority, likely to cause distress, danger, 

damage or annoyance to other customers, employees, 

other people or to property. The customer fully and 

unconditionally understands and agrees that the Company 

in such circumstances shall not be held liable in any manner, 

including but not limited to liability to pay any refund, costs, 

compensation or damages incurred by any person whose 

behaviour is accordingly deemed to be unacceptable. 

5. Any and all children travelling on a reduced price Holiday 

must be less than 12 years of age at the date of travel. The 

Company does not normally check passports to verify the 

dates of birth of a customer, including children. Should a 

customer booked as a child result to be twelve years or older 

on the date of travel, he/she will not be permitted to board 

the plane/ship/catamaran. 

16. Particular Customers & Circumstances 

Customers with special needs are welcome by the Company 

provided they are accompanied by an able-bodied companion 

and do not require special assistance from the Company’s 

personnel or representatives. The Company reserves the right 

to refuse to accept anyone as a customer if it is felt by the 

Company that the individual cannot cope with the requirements 

of the particular tour organized by it and/or who may require 

services or facilities that the Company cannot guarantee will 

be available. The Company does not feel that it is possible 

for it to provide the level of assistance required by a customer 

with special needs whilst on a tour organized by it without 

compromising its commitment to other individuals on the tour. 

Customers are kindly advised to inform the Company before 

booking if they have any disability or pre-existing medical 

condition and the Company will be happy to advise them 

accordingly. 

Whilst the Company welcomes customers of 70 years and 

over, it is a requirement of insurance companies, that prior 

to departure they receive a letter from such persons’ doctors 

confirming that such persons are fit and well enough to go 

on the chosen Holiday. We regret that we can only accept 

customers of 80 years and over, if they are accompanied by a 

younger and fit person whilst on Holiday. 

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This booking order constitutes an agreement between ROCS 

Travel and/or Charichelon Company Limited and/or Directions 

Travel Agency and the client for all intents and purposes of 

the law. The cancellation policy clauses included within this 

booking order shall not apply in the case of instant purchase air 

tickets. In such cases, the full fare is payable at the time of the 

booking and in non-refundable irrespective of whether the said 

tickets at utilized or not. 

17. Difficulties/Complaints 

The Company will do its utmost to ensure that its customers 

have an enjoyable Holiday. However, should the customer have 

any difficulty or complaint relating to the overseas part of his/ 

her Holiday, the customer must at the earliest opportunity notify 

in writing or other appropriate form the supplier of the goods 

or services concerned at the place where the goods or services 

were supplied and the Company’s tour leader or representative 

or agent in the particular place outside Malta or the Company 

in order for the matter to be investigated and seen to as soon 

as possible. Moreover, the customer must notify the Company 

in writing, of the complaint within 7 days of the date of his/ 

her return from the Holiday. This because of the difficulties of 

investigating a complaint long after the event. The Company 

shall not accept any liability in respect of claims received by it 

in writing after the aforementioned 7 day period and/or which 

have not been reported as aforesaid to the supplier of the 

goods or services concerned and the Company’s tour leader or 

representative or agent in the particular place outside Malta or 

the Company at the earliest opportunity. 

18. Schedules, Attachments, Applicable Law and 

Jurisdiction 

Any schedules and attachments to this Agreement shall form an 

integral part thereof and shall be read, construed, understood 

and applicable as one document. This Agreement shall be 

interpreted and construed in accordance with Maltese Law and 

the Maltese Courts/Tribunals shall have exclusive jurisdiction 

over any claim or dispute under this Agreement. 

19. Customer/s 

Apart from the customer making the booking, any and all 

persons in respect of whom and on whose behalf the customer 

making the booking has effected a booking in respect of a 

Holiday, shall also be considered to be customers and all 

the clauses in this Agreement, including any schedules and 

attachments thereto shall be applicable in the same manner 

and to the same extent in respect thereof as they are applicable 

in respect of the customer who effected the booking.

Dubai - ROCS group

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