JOB DESCRIPTION Concierge and Security Assistant - Riverside

JOB DESCRIPTION
Concierge and Security Assistant
Salary Band C plus 10% night allowance Post No
Responsible To Night Services Supervisor/ Team Leader Location
The Role
The Concierge and Security Assistant will work across a defined geographical area
delivering a high quality service to Riverside service users.
To deliver a high quality concierge and security service to our clients.
Specific Responsibilities
Act as an initial point of reference on the phone, or in a Reception area as required.
Use company intranet (RIC), e-mail and other basic correspondence where appropriate and
necessary.
Implementing night security systems, ensuring overall safety and security of the scheme
Responds to faults as discovered.
Monitor access to schemes and visitors.
Meeting the requirements of health and safety policies and practices.
Reporting incidents and anti-social behaviour.
Carry out domestic tasks (cleaning communal areas) to a high standard.
Effective recording of information.
Implementing policies and procedures to ensure effective service delivery.
Advises management promptly of any signs of problems or concerns about a client.
Reporting repairs to maintenance contractors by using appropriate systems.
Ensure culture and diversity issues for the clients are considered at all times, and report any
forms of discrimination.
Promote and encourage a high level of client involvement, consultation and communication.
Team Responsibilities
To understand your role in the organisation and to be accountable for your contribution to
maximise profitability
To understand how your job contributes to the overall purpose of the organisation and be
accountable for delivering it in the most efficient way
To understand that your efforts will be client led.
To understand that Riverside is a nationally focused organisation and to be accountable for
adhering to the agreed corporate policies and procedures
Working within a multi-disciplinary team of housing and support staff, and meeting the
requirements of a rota system.
Actively involved in team meetings, training events and attending regular supervisions, during
the day as appropriate.
Adhering to equality and diversity policies in all aspects of service delivery.
Ensuring effective exchanges of information with team members and day staff.
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Personal Qualities
Good inter-personal skills required, to be able to work with a wide range of vulnerable clients.
Confidence to deal with sometimes stressful situations.
Ability to have a positive impact as part of a multi-disciplinary team.
Committed to continuous development of own skills and knowledge, and to undertake
training relevant to the role.
Able to be flexible in approach to responsibilities and to working hours.
A commitment to high quality client service.
To carry out such duties and responsibilities as may reasonably be directed by your line
manager.
Experience Preferred
Experience of working in a customer environment.
Qualifications Preferred
Summarised Terms & Conditions
Normal working week is 37.5 hours per week. Holiday entitlement starts at 25 days per annum, plus statutory
holidays. Contributory (from 4.1% to a maximum of 9.1% dependent upon age) pension scheme.
Date of Description June 2010
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Competencies (which will only be assessed should you be successful in securing an interview)
Please refer to the following list.
Competency
Level
Respecting Every Individual 2
Working Together 2
Maximising Value – Minimising Waste 2
Communicating Positively and Listening to Understand 2
Focusing on Customers 2
Challenging the Conventional 2
Going for it and Sticking with it 2
Leading Others 2
Page 3 of 3 Revised: June 2010