vision SummER 2011 - Riverside

vision summer 2011 page 8
Riverside
recognised
for energy
efficiency
Out of your
pocket
We have once again been
recognised as one of the most
environmentally-friendly housing
associations in the country.
Hot on the heels of a silver award
in the prestigious Sustainable
Homes Index for Tomorrow
(SHIFT), we have scooped the
Energy Efficiency gong at the
Housing Excellence Awards.
The judges were impressed with our
commitment to reducing carbon
footprint and our environmentally
friendly practices.
David Jepson, Riverside’s Deputy
Chief Executive, who collected the
award, said: “We are delighted to be
acknowledged once again for our
dedication to making our communities
cleaner, greener and safer.
“We pride ourselves on energy
efficiency improvements to existing
homes and high eco-standards to
new properties.”
We are making changes to our charges for
repairs. From March 2011 we began recharging
some types of repair caused by tenants’
deliberate misuse or negligence.
We are doing this because we don’t think it’s fair for
all our tenants to pay for damage caused by a few.
From now on, those who cause the damage will be
the ones who pay for it.
This doesn’t affect repairs caused by normal wear and
tear. These will still be done for free in the usual way.
Examples of the type of repair we will recharge
include, replacement locks if keys are lost, and
damage to doors and windows.
To find out more, call our Customer Service
Centre on Tel: 0845 111 0000 or
Tel: 0345 111 0000, or visit our website.
If you require this magazine in another format e.g. large print or audio cassette or in another
language, please telephone % 0845 111 0000 or 0345 111 0000
We are happy and able to accept Typetalk calls.
business for neighbourhoods
The Riverside Group Limited: Registered office: 2 Estuary Boulevard, Estuary Commerce Park, Liverpool, L24 8RF
A charitable Industrial and Provident Society. Printed on 75% recycled paper with 25% from FSC-certified sources