Hoover T-Series Special Warranty Claim Form ... - Royal Vacuums

Hoover T-Series Special Warranty Claim Form
Instructions
The attaches T-Series Special Warranty Claim Form is to be completed and submitted for all warranty
repairs involving the replacement of part number 303238002 Cord Rewind Assembly.
Please make additional copies of the attached form to support your repair needs. Additional forms
may also be found on the Hoover Dealer Portal or by contacting Joe Caracci at 1-440-996-2554.
All information must be completed to receive credit. Complete forms as follows:
1. Claim Number – consists of the last four digits of the customer’s phone number and the two
month and day that the customer’s machine was brought in for service. (example: Customer
John Doe brought in his T- Series on March 3, 2010 and his phone number is 123-456-7890, the
claim number would be 7890 0303)
2. Dealer information – Please complete with all pertinent information including contact name and
email.
3. Product information – Please list Model Number, Mfg. Code (date code), and customers date of
purchase (actual or approximate)
4. Labor – Labor will be paid at a Standard rate of $20.00 if repair is completed within 72 hours
of customer drop off or at an Expedited rate of $25.00 if the repair is completed within the
same day of customer drop off and is verified by the customer at the bottom of the form.
5. Parts – All parts will be replaced to maintain a consistent level of inventory in your shop. All
parts are at no cost to you so no credits will be issued.
6. Customer information – It is very important that we capture all customer information.
Please make certain that the customer complete all information on the warranty claim form.
7. Customer acknowledgement – If the customers repair is completed within the same day of drop
off, and you are requesting Expedited Warranty Labor, the customer must acknowledge the
service. (random audits may be completed with customers to verify acknowledgement)
8. Signatures – All warranty claims must contain the customer and Tech signatures to be valid.
9. Submit Special warranty claim form, all information complete, within 24 hours of repair.
Fax: 1-866-937-5888 (T-Series Warranty Claims only)
Mail: T-Series Special Warranty Processing
7005 Cochran Road
Glenwillow, Ohio 44139

HOOVER ®
T-Series Special Warranty Claim Form
Claim No.
Last 4 digits of customer phone # Month Day
Dealer Name Dealer No. Date
Address City State Zip
Phone Contact Name Email Address
ALL INFORMATION MUST BE INCLUDED TO RECEIVE CREDIT
Model Number Mfg. Code Date Purchased
T-Series Special Warranty Claim Form - Form must only be used for the T-Series replacement of the cord rewind. All other services and repairs must
be made on standard warranty claim form.
LABOR
Labor Code Repair Description Credit Amount*
SWT Cord Wheel Replacement Expedited Standard
* Expedited labor applicable to same day repair service as validated by customer.
PARTS
Qty Part Number Replace Credit Description
1 303238002 X Cord Rewind Assembly
Customer Name (Please Print)
Phone Number
Address
City
State
Zip
Customer confirms that the warranty service was completed within the same day of delivery.
Customer Signature
Technician Signature
Claims may be submitted via fax or mail. Fax: 1-866-937-5888
Mail: T-Series Special Warranty Processing, 7005 Cochran Road, Glenwillow, Ohio 44139
Only T-Series Claims will be accepted and processed. Any other warranty claims received will not be processed.