09 - Disabled Living Foundation

Living
made easy
Disabled Living Foundation
Annual Review 2008 | 09

Our vision is:
DLF wants every older or disabled person
to be able to exercise choice over their
lives, to be treated with respect and dignity,
to live independently or with support
and to have the best quality of life.
Our mission is:
DLF wants every older or disabled person to
have the impartial information and expert
advice they need to make choices about their
daily lives – and front-line staff to be well
trained and well informed.

Contents
2 From the Chair
3 From the Chief Executive
4 Key achievements
6 Here to help
9 Listening to our users – on and ‘off’ line
11 Financial statement
12 Thank you

From the Chair
DLF enjoys a strong
reputation with
Government, local
authorities and
professionals. It is well
known for its impartial
information as well
as its expert advice
and training. As the
population ages in the UK there is an ever
growing need for expert advice and trusted
information to help people take good
decisions about their daily lives, their health
and well-being. The challenge DLF now
faces lies in reaching a far wider public
audience so they know where to come
for help and advice.
The environment in which DLF operates is fluid and
changing. The coming year will see the results of
Government consultations Shaping the Future
of Care Together and Building a Society for All Ages
– both important direction setting documents.
And in 2010 a General Election will be held. Further
ahead, in 2012 the Paralympics in London will focus
new attention on achievement by people with
disabilities. High street retailers have started to
sell daily living equipment. This is a positive move
that makes equipment readily available and more
mainstream. We want to see equipment designers
and manufacturers developing products that match
the aspirations and needs of older and disabled
people to a much greater extent. This will bring
greater choice and make these essential tools for
living both more acceptable and desirable. All these
trends underline the importance of DLF’s work.
In recent years DLF has had to adapt to changes
in its funding. There is far more emphasis on
project funding; sponsors are feeling the pinch
of the recession. We are grateful to all those that
continue to support financially our vision. Marketing
our training to professionals on tight budgets
and the sale of DLF Data are also impacted by the
tough economic climate. The Board of Trustees
is most grateful to all the DLF staff for their hard
work and commitment to steer DLF through these
choppy waters.
In December 2009 we will celebrate our 40th
anniversary with a reception, hosted by Lord Morris
of Manchester, at the House of Lords. It will be good
to reflect on the real progress that has been made.
Forty years ago the opportunities for older and
disabled people were less and the challenges great.
Today we live longer in greater health. A quarter
of all children born this year may live to be 100,
with 30% of their lives spent in retirement. Here
lies great opportunity, but also significant challenge
for our next 40 years.
Margaret McKinlay – Chair, DLF

From the Chief Executive
My first year at DLF
has been an exciting
one. I do not expect
that excitement to
stop. In our 40 year
history we have always
created and innovated.
I do not expect that to
stop. Each day we are
challenged by the questions people bring
to us, by the circumstances they face
and by the inventiveness they show.
And I do not expect that to stop either.
In this annual review, you will find the highlights
of our work in 2008/9. And there are many. But
sometimes the everyday is even more powerful than
the points of high achievement. Like the person on
the phone who says “I don’t know where to turn”,
but at the end of the call they do know. Or like
the visitor to our Equipment Centre who comes
with a list of “can’t dos” and goes away able to do
them after all. Or like the questioner on our web
information service Living made easy, who gets an
answer to this – “since having 3 x spinal surgeries I
cannot ride a normal bike any more – was talking to
my GP and he thinks an adapted tricycle might be a
good substitute. Apparently they are available with
a supportive type of seat, rather than saddle, and an
electric motor for going up hills. I can still pedal most
of the way! Any ideas on suppliers/funding/grants?”.
If the excitement of the past year is set to continue
– what form will it take? First, all the factors in our
external environment that the Chair reports (see
opposite) will make marks on DLF’s work. Secondly,
DLF will continue to develop its work. We hope to
complete the majority of our new web information
service Living made easy and start on updating our
equipment centre. Lastly, the financial climate is
having an impact on our partners in industry, local
government and the health service, with budgets
much tighter across the board. In this environment,
we must use our money well and we will need
support from all those who have helped us over
our 40 year history – and many others as well.
Christine Shaw – Chief Executive, DLF
3 Disabled Living Foundation Annual Review 2008/09

Launched Living made
easy in November 2008
Launched Retail Assessors for Community
Equipment course for retailers seeking
to take advantage of Transforming
Community Equipment Services
Grew the number of commercial sponsors
of Living made easy from seven to fifteen
Relaunched AskSARA with an improved
user friendly design, new content
and features
Developed new customised versions of AskSARA for
co-operative Xest, Blackpool City Council, Haringey
Council, Hounslow Council and Plymouth Council
Won an eWell-Being Award for AskSARA
in the Independent Living category
Worked with partner charities Foundation for Assistive
Technology (FAST), Ricability and Assist UK to map
the information needs of disabled people as part of
the AT Information Network for the Future project

Developed Living made easy
for children ready for launch
in April 2009
Increased delegate numbers
at DLF’s Moving & Handling
People event
Created new role of Head of Independent Living to spearhead
the redevelopment of DLF’s Demonstration Centre
Key
Achievements
2008/09
Selected as one
of 40 pilot sites for
the Department
of Health’s new
Information Standard
Continued to build relationships with national
retailers such as B&Q and Home Retail Group
Answered over 27,000 enquiries
to our national Helpline
5 Disabled Living Foundation Annual Review 2008/09

Here to help
The primary highlight of 2008/9 has undoubtedly
been the launch of DLF’s ground-breaking
information service for the public, Living made
easy. Launched in November 2008, this web
based service brings together for the very first
time DLF’s impartial information and expert
advice on independent living in an easy, accessible
form so that older people, those with disabilities,
parents, carers, family and friends can find the
help they need and can trust.
For forty years DLF has researched, verified,
compiled and analysed information on daily living
to create the definitive source of expertise in this
area. Though essential, this information alone is
often not enough. An older person, or the parent
of a child with a disability, or a family carer
frequently wants and needs expert advice too.
This is where DLF’s advice, written by our expert
team of occupational therapists, available
in Living made easy, and from our helpline
advisers, comes to the fore.
Living made easy was built on the firm foundations
of pilot sites Telecare made easy and Bathing made
easy that had demonstrated that the public would
find the information useful and would access it
over the internet. Between launching in November
2008 and the end of March 2009, Living made
easy has received over 100,000 visitors. This is
set to grow as more information is researched
and written and as Living made easy becomes
better known.
Not only did 2008/9 see the advent of Living made
easy, it was also the year that DLF launched Living
made easy for children, with funding from the
Department for Children, Schools and Families.
This new web-based service is a major three year
initiative aimed at young people and parents.
Parents of children with disabilities often find
it hard to know where to go for information and
advice about equipment – until now there has
been no central point that can answer the many
questions these families face. The initial content
covers children’s personal care, eating and drinking,
beds and cots and chairs, with more to be developed.
It is integrated with Living made easy, but has a
different look and feel to attract its key audiences.
Who we help
3 Older people
3 Children with disabilities
3 Parents
3 Adults with disabilities
3 Carers
3 Family
3 Friends
3 People working in health and social
care settings
3 People working with older or
disabled people – whatever the setting
DLF never loses sight of the fact that some people
do not have access to the internet or do not use
computers. This is why the national helpline and
the Equipment Demonstration Centre are so
essential. Over 27,000 people received advice and
information from DLF’s national helpline in 2008/9.
At the same time, nearly 2,000 people visited the
equipment demonstration centre.

DLF has developed an award-winning tool to help
people discover the equipment that will help them
best – AskSARA. In 2008/9, AskSARA was updated
and re-designed to include a star rating system
to aid individual choice and the introduction of
more advice. The second year of grant-funding
from City Bridge Trust enabled the use of AskSARA
via the Helpline for those people without access
to the internet. A series of outreach visits were
made to local venues where older and disabled
people meet to guide them through AskSARA
and provide information and advice.
DLF was chosen as one of the 40 pilot sites for
the new DH healthcare information accreditation
scheme – now called the Information Standard.
During the year, DLF undertook the accreditation
process and, in future, will be able to use the
Information Standard kitemark to indicate
the high quality of its information.
The right skills for the job
DLF is known for its practical, hands-on training,
providing hundreds of people each year with the
opportunity to update key skills and acquire new
ones. Almost 700 people participated in DLF training
in 2008/9 and, in doing so, helped to make sure that
older and disabled people received good quality
support and services.
A full programme was provided in manual
handling, housing adaptations, bariatrics,
telecare and paediatric moving and handling.
12 Trusted Assessor Training (TAT) courses
took place during the year. These courses
provided front line staff with key assessment
and equipment handling skills and added
to the pool of trained people to work with
older and disabled people. A newly developed
course, Retail Assessor for Community
Equipment (RACE), was delivered 3 times during
the year. This trains staff working in retail to
assess the needs of older and disabled people
for equipment and was developed in the light
of mainstream retailers entering the daily living
equipment market.
This was the second year in which the Moving &
Handling People conference was under the sole
ownership of DLF. This is a key event in the annual
calendar where manual handling practitioners can
update their knowledge and skills at an accredited
event. Delegate numbers increased from the
previous year and a wide range of manufacturers
and suppliers of moving and handling equipment
exhibited at this prestigious event.
Working with Government…
DLF works with Government to make sure that older
and disabled people can exercise choice and control
over their lives and live safely and independently.
In 2008/9, DLF continued its good relationship
with the Department of Health and its engagement
with the Transforming Community Equipment
Services (TCES) Programme. This programme aims
to create a new service delivery model that gives
users and carers more choice and control. TCES
is being adopted by increasing numbers of local
authorities across England. The DH believes
that a comprehensive web-portal is an essential
component of the successful implementation
of the TCES programme. Living made easy has
the potential to fulfill that role.
DLF’s good relationship with Government is not
confined to those Departments concerned with
adult health and social care. The Department
for Children, Schools and Families is funding
and supporting DLF to develop Living made easy
for children.
In 2008/9 discussions have been held with officials
of the Welsh Assembly Government and of the
Scottish Government to explore the extension
of the DLF’s services to the people of Wales
and Scotland respectively.
7 Disabled Living Foundation Annual Review 2008/09

And in partnership…
DLF works in partnership with a wide range of
organisations, companies and individuals. Close
links exist with local authorities throughout England,
Scotland, Wales and Northern Ireland. In 2008/9,
DLF also worked with a growing number of
companies in the Assistive Technology and
retail sectors.
DLF worked with the Foundation for Assistive
Technology (FAST), Ricability and Assist UK on a
project to assess the future needs for information
on assistive technology. Funded by the Department
of Health (DH) this is the first of a three year
initiative focusing on the strategic questions about
the information needs of older and disabled people
in the future and the roles each organisation can
play in meeting those needs. This first year of the
project focussed on market analysis and mapping
each organisation’s existing activities.
DLF worked with B&Q for a second year to update
their bespoke version of AskSARA for use on
www.diy.com featuring the products in its
Can do range.
In March 2009 DLF worked with Co-operative
Independent Living Ltd to create a bespoke version of
AskSARA based on its range of daily living equipment
co-operative Xest, which was launched as an online
service in April 2009.
In June 2008 and January 2009 the members of
the EASTIN Association met in Belluna, Italy and
London respectively. DLF is a founder member
of this association. The Association ensures the
maintenance and continuation of the EASTIN
website and the future collaboration of the partners,
all of which have their own national databases of
daily living equipment. The Association acts as a
driver for technological advance and the sharing
of ideas and information critical to the success
of the partners’ work.
Main sources of income 2008/09
Fundraising 22%
DLF Data & Publications 9%
Training & Advice 14%
Moving & Handling People 13%
Government 18%
Licensing of AskSARA 7%
Sponsorship 12%
Other 5%
Expenditure by activity 2008/09
Advice services 5%
Training 7%
Fundraising 5%
Moving & Handling People 14%
Business Development 8%
Research 15%
Information Technology 9%
Executive 9%
Finance 9%
Premises, operating
expenses & depreciation 19%

Listening to our users
– on and ‘off’ line
Comprehensive, routine data collection,
supported by specialist surveys, continues
to be an integral part of all the major
services, both web and non-web based,
that DLF provides.
Use of DLF web services
increasing
This year, April 2008 - March 2009, has seen an
increase in the number of vists to both the DLF
website and the guided advice website AskSARA.
Users’ reactions to the new
Living made easy website
The first online survey of LME users was carried out
in July 2009, and 96% had found the website easyto-use.
LME incorporates an innovative combination
of features to maximise the presentation of useful
advice and information on daily living to both public
and professional users. Some of these are listed
below, along with how helpful survey respondents
were finding them.
LME features Helpful *
No. of visits
General advice
94%
07/08 08/09 % increase
Case studies of equipment use
75%
DLF website
AskSARA
259,020 269,096 4%
17,727 19,267 9%
Ability to compare 3 products next to each other
Ability to review a product yourself
Ability to read other people’s reviews
74%
67%
79%
A major public website service, Living made easy
(LME), was launched in November 2008. This
incorporated the two existing web services,
Bathing made easy (BME) and Telecare made
easy (TME), together with additional new
information sections. LME received 106,115
visits in the five months from its launch to
end of March 2009, which, when combined
with 262,229 BME visits and 13,158 TME visits
prior to their incorporation in LME, indicates
a yearly total of 381,502 visits for the new service.
DLF star ratings
75%
DLF identification of suppliers meeting
81%
certain standards
Ability to ask questions in the forum
60%
* % of survey respondents reporting feature ‘helpful’ or ‘very helpful’
9 Disabled Living Foundation Annual Review 2008/09

Non-website DLF services
The numbers attending DLF Training courses this
year was 660, a 26% increase over last year and
continuing five consecutive years of increasing
attendance. A significant trend was a 27%
increase in those attending Trusted Assessor
courses compared with last year.
Calls to DLF’s telephone Helpline this year increased
24% over last year and totalled 25,552. The total
number of emails and letters received by Helpline
staff was 1803, up from 1713 last year.
There were 1,880 visitors to DLF’s London
Equipment Demonstration Centre, 7% fewer
than last year. However, visits from local residents
(London Borough of Westminster) increased
by 10% to 577.
Some early data, so far based only on small samples,
compare the effects of receiving information
through the LME website with information through
personal contact (mainly telephone Helpline).
This suggests rates of subsequent purchase of
equipment so far to be similar: 16/63 (25%) and
28/81 (35%) respectively. Also, reports of the impact
that the equipment purchased has had on the
respondents’ quality of life has again been similar.
Impact
Improved quality of life
Improved mobility
Reduced isolation
Contact with DLF
Website
69% *
36%
13%
Personal
64% *
53%
14%
Comparing the impact
of website information
and personal contact
DLF has recently placed considerable emphasis
on the development and expansion of daily living
advice and information websites freely available
to the public (AskSARA and LME). Throughout this
it is mindful that internet access will not always
be available or appropriate to all, and DLF recognises
the continuing importance of its complementary,
personal contact services (Helpline and Equipment
Demonstration Centre). The latter have been
monitored extensively to assure high quality
and effective service and it is important that the
new website services are shown to be similarly
effective. Appropriate future co-ordination
of the monitoring and evaluation of website and
personal contacts will allow relevant comparisons
between the two approaches.
Reduced reliance on carers
19%
Reduced pain
38%
Reduced chances of falling
25%
Increased independence
63%
Increased sense of security
19%
* % respondents reporting impact; nd = not done
25%
36%
53%
nd
nd

Financial statement (Financial year 2008/09)
2009 2008
Statement of financial activities
Year ended 31 March 2009 £ £ £ £
Incoming resources
Resources expended
Net incoming/(Outgoing) resources for the year
1,666,665
1,645,193
21,472
1,241,666
1,411,505
(169,839)
Other recognised gains and losses
Revaluation of property
Unrealised gains/(losses) on investments
(215,385)
(3,092)
922,581
(1,649)
Net movement of funds
(197,005)
751,093
Balance sheet
Fixed assets
Tangible fixed assets
Investments
Intangible asset
3,249,845
32,093
30,000
3,311,938
3,542,217
35,185
40,000
3,617,402
Net current assets
Current assets
Current liabilities
381,405
(302,980)
78,425
332,006
(331,589)
417
Total assets less current liabilities
3,390,363
3,617,819
Creditors falling due after more than one year
(644,550)
(675,001)
Net assets
2,745,813
2,942,818
Funds
Restricted funds
Fixed asset fund
Project fund
3,601
10,931
14,532
1,618
10,709
12,327
Unrestricted funds
Revaluation funds – property
– investments
General fund
2,750,000
2,280
(20,999)
2,975,625
5,372
(50,506)
2,731,281
2,930,491
Total funds
2,745,813
2,942,818
‘The full financial statement of which above is an extract, have been prepared in accordance with the Statement of Recommended Practice,
Accounting and Reporting by Charities (Charities SORP 2005), applicable Accounting Standards and the Companies Act 1985.’ Margaret McKinlay, Chair
11 Disabled Living Foundation Annual Review 2008/09

Thank you
DLF gratefully acknowledges the generous support of the following Trusts, Foundations,
individuals, corporate supporters and Government departments. This support, much of it
ongoing, makes a significant contribution to our work on behalf of people with disabilities
and older people. We wish to extend our heartfelt thanks to everyone.
Trusts and Foundations
The Alchemy Foundation
Andrew Anderson Trust
B-CH 1971 Charitable Trust
The Baker Charitable Trust
Starkie Bence Charitable Trust
Benham Charitable Settlement
The Bisgood Charitable Trust
The Bonus Trust
The R S Brownless Charitable Trust
The Richard Cadbury Charitable Trust
The City Bridge Trust
The Clothworkers’ Foundation
The Vivienne and Samuel Cohen
Charitable Trust
The Coutts Charitable Trust
The Earmark Trust
The John Ellerman Foundation
The Douglas Heath Eves Charitable Trust
The Eveson Charitable Trust
The Fitton Trust
The Hugh Fraser Foundation
The Joseph Strong Frazer Trust
Frognal Trust
J H F Green Charitable Trust
The E. F. & M. G. Hall Charitable Trust
Sue Hammerson Charitable Trust
Edward Harvist Trust
Hilliard Charitable Trust
The Jane Hodge Foundation
The Hospital Saturday Fund
The Albert Hunt Trust
J S Trust
The Ian Karten Charitable Trust
The Rufford Maurice Laing Foundation
The London Aged Christian Society
The Lord and Lady Lurgan Trust
The Pamela and Jack Maxwell Foundation
G M Morrison Charitable Trust
The MVM Charitable Trust
The Norman Family Charitable Trust
The Oakdale Trust
Oppenheimer Charitable Trust
PF Charitable Trust
The George and Esme Pollitzer
Charitable Settlement
The Douglas Prestwich Charitable Trust
Fanny Rapaport Charitable Settlement
The Albert Reckitt Charitable Trust
The Christopher H. R. Reeves Charitable Trust
The Rofeh Trust
Davis Rubens Charitable Trust
Simon’s Charity
The Souter Charitable Trust
Strand Parishes Trust
The James Weir Foundation
Major Simon Whitbread Charitable Trust
Individual Donors and Supporters
Emma Bate
Pam Bennett
Kelvin Brown
Karen Buck MP
Vlad Cohen
Rhiannon Davies
Diane de Deney
Rosemary Good
Steve Hards
Nick Kohn
Rupert Langham
Charlotte McDouall
Patricia Negus-Fancey
Vivienne Parry
Geraldine Perry
Nick Parsons
Dr Martin Scott
Nicki Stacey
Richard Thomas
Simon Wells
Mr & Mrs F.J. Wilson
Judy Woolfenden MBE
And many others too numerous to mention.
DLF gratefully acknowledges
support received from the:
Department for Children, Schools and Families
Department of Health
Westminster Primary Care Trust
Westminster Social Services
International Alliance of Assistive
Technology Information Providers
Abledata (USA)
Assist Ireland (Ireland)
Centro Estatal De Autonomia Personal
Y Ayudas Tecnicas (Spain)
Fondazione Don Carlo Gnocchi Onlus (Italy)
Hacavie (France)
Institut der deutschen Wirtschaft
Köln (Germany)
Hjaelpmiddelen Instituttet (Denmark)
Independent Living Centres (Australia)
Kennis-en Ondersteunings Centrum (Belgium)
Corporate Supporters
1st Call Mobility
Adaptawear
AKW MediCare Ltd
ArjoHuntleigh
B&Q
Benmor Medical (UK) Ltd
Carebase Ltd
Centromed UK Ltd
Chunc Wheelchairs
co-operative Xest
Days Healthcare UK Ltd
Direct Mobility Hire Ltd
Eureka! Design Consultants Limited
Eurocare Showers Ltd
Genie Care
Handicare A/S
Home Retail Group
Invacare Limited
Kingkraft Ltd
The Kirton Healthcare Group Ltd
Liko (UK) Ltd
Linet (UK)
Mangar International
Minivator Limited
Molift Ltd
Mountway Limited
Nottingham Rehab Supplies
Phil-e-slide
Reval
ROMPA® Ltd
Stannah Stairlifts Ltd
Sumed International (UK)
Sunrise Medical Ltd
Symonds Hydroclean
Taylor Dolman
Theraposture Ltd
Total Hygiene Ltd
Tunstall Group Ltd
Uniscan Ltd
Westholme Ltd
Wilcare Wales Ltd

Disabled Living Foundation
President
VACANT
Vice Presidents
The Lord McColl MS FRCS FACS FRCSE
The Rt Hon Lord Morris of Manchester AO QSO
Professor Heinz Wolff BSc FIBiol FRSA
Bert Massie CBE
Leslie Philips CBE
Chair
Margaret McKinlay
Deputy Chair
Leslie Hurst
Trustees
Jeff Bashton
Sue Cunningham
Ken Piggott
Shahid Shaikh
Chief Executive
Christine Shaw (from September 2008)
Nicole Penn-Symons* (until September 2008)
PA to Chief Executive
Saraneh Ghazni
Teniel Pillai*
Heads of Department
Philippa Bromley
Head of Independent Living
Dave Clarke
Head of IT and Data Services
Steve Hawe
Head of Marketing and Fundraising
Anwar Islam
Head of Finance and Administration
Staff
Peter Acton
Rishu Aggarwal
Shajahan Ali
Liz Allsop
Frances Barrett
Caroline Bautista
Emily Baxter
Karen Bromfield
Sue Clements
Hugh Dobie
Jose-Luis Duran Sanchez
Kiren Dutt
Louise Evans
Warren Goodland
Janet Hillman
Aaron Jacobson*
Amit Jain
Rubamathy Jayanthan
Caroline Jones
Nina Kirby
James Kamau
Thambyrajah Kanagarajah
John Mandrak
Ricardo Marino
Joao Martins
Leslie Mayers
Petula McLaren
Carmo Milagre*
Zaheed Panjwani
Veronika Sucha*
Poppy Weston-Davies*
* Staff no longer with DLF at 1 April 2009
Volunteers
Seham Alaiwat
Barbra Bagnall
Hussein Basri
Nemanja Cvjetinovic
Natalie Dawood
Ardiana Dibra
Soumaiya Edoo
Marcos Furlan
Lyndsey Fyffe
Bukurie Gashi
Efioawan Glover
Yvonne Gordon-Buley
Clare Hammond
Uare Hammond
Leanne Hicks
Sharon Harbutt
Randa Jojo
Thomas Kiflai
Shahnaz Mannan
Khadra Mohamed
Damaris Montero
Awees Muhidijn
Agnes Muhoro
Rebbeca Parvin
Caroline Pert
Polly Primrose
Toral Shah
Allan Simmonds
Rosann Willis
Laura Zola
Create a world of independence for all by remembering us in your Will
DLF has a vision. A world
where older and disabled
people are empowered
through knowledge
and choice. Where
they can easily access
information on ways
to stay independent.
A world of extended opportunities and enhanced
independence for all.
For 40 years DLF has been working towards this
world by offering free and impartial advice
to the public on ways that equipment can
help improve their quality of life.
With the life expectancy of the population growing
and technology developing, we can only expect
the number of people who need our help to grow.
With your support, we can continue to make a real
difference – for years to come.
By leaving a legacy to DLF you can make a real and
lasting difference to our work. Legacies are tax-free
and you can leave as much or as little as you like.
Talk to your solicitor if you wish to leave a legacy
to DLF or contact our Fundraising Department on
020 7432 8008 or email fundraising@dlf.org.uk
for a legacy pack.
13 Disabled Living Foundation Annual Review 2008/09

Disabled Living Foundation
380 - 384 Harrow Road, London W9 2HU
Tel: 020 7289 6111 Fax: 020 7266 2922
Email: info@dlf.org.uk
Helpline: 0845 130 9177 www.dlf.org.uk
www.livingmadeeasy.org.uk www.asksara.org.uk
A Company Limited by Guarantee Registered in England No: 1837993
Registered Office: as above Registered Charity No: 290069
Design: Eureka! Design Consultants Ltd (www.eureka.co.uk)
Photography: Kelvin Brown, Chris Moyse and Shutterstock.
Images are for representation only.