PERSON SPECIFICATION JOB TITLE GRADE ... - Salix Homes

PERSON SPECIFICATION
JOB TITLE GRADE LOCATION
Neighbourhood Officer - Safer
Neighbourhoods
SH6
Diamond House
NOTE TO MANAGER
Remember in completing this form you are setting the expected standard for the person you need for this job, on this occasion, and
also suggesting the questions you devise and ask at short listing and interview stages. You must, therefore, describe the
requirements in ways that are both accurate and capable of being tested. Above all, the requirements must be job related and nondiscriminatory.
Take care to ensure job description, person specification and advertisement are consistent. Mark each of the
criteria as either "essential" or "desirable" by putting an E or D (in column 2).
NOTE TO APPLICANTS: Whilst all points on the specification are important, those marked essential must be met. You should pay
particular evidence of meeting them. Failure to do so may mean that you will not be invited for interview.
ESSENTIAL
CRITERIA
(*See Grid overleaf)
NECESSARY REQUIREMENTS-SKILLS, KNOWLEDGE, EXPERIENCE & COMPETENCIES ETC
M.O.A.
1 Experience of working in a housing, regeneration and or neighbourhood management environment A, I
2 Capable of working with a range of customers and agencies to deliver cross tenure services. A, I,
3 Understanding of the anti social behaviour and crime reduction strategies, policies and procedures.. A, I,
4 Experience of delivering excellent customer service and care. A, I,
5
Experience and or capability of working with relevant partner organisations and community groups
including RSL’s, police, probation and youth service,.
A, I

6
Ability to contribute to and develop projects and programmes that support neighbourhood
management, housing or renewal projects and initiatives including those that support housing markets A, I
to help prevent their failure or restore them to proper functioning...
7 Basic IT skills including proficiency with E-mail, word processing, spreadsheet and other applications. A, I
8
Awareness of and commitment to the principles of equal opportunities, with particular emphasis on
their application to housing and neighbourhood issues and customer care.
A, I
9
Understanding of the need for dealing with customers, elected members of the City Council and other
outside agencies in a professional manner and to treat the information they provide as confidential and A, I
able to promote positive customer care.
10 Awareness of crime and anti social behaviour community audits. A, I
11 Awareness of relevant enforcement options and their application. A, I
12 Ability to interpret necessary information to facilitate the delivery of neighbourhood blueprints, action
plans, programmes and projects.
A, I
13 Ability to ensure that all relevant financial matters are dealt with promptly and in full accordance with
standing orders
A, I
14 Capable of taking a full and active role in supporting stakeholder and community involvement in the
development of housing and renewal plans, strategies, programmes and projects including the
A, I
application of methods that maximise the involvement of hard to reach customers and groups.
Desirable Necessary requirements – skills, knowledge, experience etc.
Criteria
1 Track record of achievement in housing and / or regeneration and / or environmental service. A
2 Experience of community based consultation covering a range of stakeholders.
COMPETENCIES:
All Competencies are an essential requirement
M.O.A.

COMMUNICATION
Shares ideas and information. Using
clear language. Listens to others’
views and shows that they
understand.
IMPROVING PERFORMANCE
Maintains an effective performance
management culture by helping to
resolve problems and improve
efficiency.
• You present information clearly, concisely accurately and in ways that promote
understanding
• You ask questions to clarify understanding.
• You listen effectively
• You use communication styles that are appropriate to different people and
situations
• You establish the causes of problems
• You consider options before making decisions
• You constructively challenge the status quo and suggest better ways of doing
things
• You are open to new ways of doing things
I, E
A

CUSTOMER FIRST
Commitment to the values of Salix
homes and the Salix Way. Find out
what the customer needs and meet
those needs.
VALUING DIVERSITY
Promotes equality of opportunity and
diversity within and outside of Salix
Homes.
• You actively identify customer needs
• You take personal responsibility for making things happen
• You maintain confidentiality, keep promises and honour commitments
• You respond professionally,at all times, even when needs cannot be met
• You show a clear understanding of customers and their needs and respond on an
individual basis
• You treat all people fairly and consistently and with integrity and respect.
• You integrate the need for equality and respect into everyday work
• You help customers to access services
• You make time to support others
A
I, E
COMPLETED BY DATE APPROVED BY DATE
METHOD OF ASSESSMENT (*M.O.A.)
A = Application C = Certificate E = Exercise I = Interview P = Presentation T = Test AC=
Form
Assessment
Centre
Review Arrangements
The details outlined in this Job Description, particularly the principal accountabilities, reflect the content of the job at the date the
Job Description was prepared. It should be remembered however, that it is inevitable that over time the nature of individual jobs
will change, existing duties may be lost and other duties gained without changing the general character of the duties or the level of
responsibilities entailed. Consequently the Authority will expect to revise this Job Description from time to time and will consult the
post holder at the appropriate time.