Terms & Conditions - SBI Credit Card India

I/We agree to be bound by the terms and conditions as stated below.
• "AutoPay" is a service exclusively for SBI Credit Cardholders ("Cardholder"), to enable
payment their utility bills by the cardholders for utility companies listed in the website. For the
said service the customer agrees to pay a convenience charge; subject to revision/waiver
promotions from time to time by SBI Card. The convenience charge will be upto 1.82% of the
transaction amount for any transaction done for Cat 2 Billers and no convenience charge for
any transactions done for Cat 1 Billers. The list of Cat 1 and cat 2 billers is as given on the
website www.sbicard.com.
• The term "Utility Company" or "Biller"; shall mean a company, organization or entity that
sends a Bill, statement or invoice, usually a request for payment for a product or service to the
customer.
• ‘AutoPay’ service is available for select billers in select cities.
• The said services will be available to the credit card holders registered for this service and to
the exclusion of all others.
• The Cardholder agrees that he / she would enter the Bill details correctly in the designated
fields on the webpage to which he will be directed on submission of Biller Name, Location , if
entered incorrectly it will not be the responsibility of SBI Card , and any further disputes are to
be settled with the utility company directly by the card holder. It is specifically stipulated that
all liability shall be on the cardholder in case of any incorrect entry and SBI card shall not be
responsible whether directly, indirectly, incidentally or consequentially for any such acts of the
cardholder.
• The cardholder shall take precaution to ensure that no double payment is made from his end
for the same bill.
• SBI Card will not bear the responsibility of late payment made by the cardholder.
• The Cardholder should ensure that he/she receives a confirmation for the payment made by
him/her through this facility. Any non-confirmation of the transaction, SBI card shall not be
responsible and liable and accordingly no payments shall be made to the utility company.
• The cardholder should ensure that he does not make a partial payment towards a Biller that
does not allow partial payments(as indicated on the page where payments are made). The
same will get rejected by the utility company and the payment will not be made.
• Notwithstanding any other terms, it is stipulated that processing of all the payments is subject
to the availability of free, clear and available limits in the cardholder's SBI Credit Card Account
at the time of processing the transaction. In the event of credit limits not being available,
cardholder will receive a payment failed report.
• In all situations where the cardholder services are discontinued/disrupted due to any acts of
the utility company, governmental orders and any other related matter, SBI Card shall not be

esponsible and/or liable for the same and the cardholder shall be solely responsible and liable
to settle such matters with its utility company and/or statutory authority.
• The cardholder indemnifies SBI Card from and against all actions, suits, claims, liabilities and
proceedings due to or arising out of any or all disputes between the cardholder and Utility
companies or by reason of SBI Card acting in good faith and bonafide belief.
• SBI Card will endeavor to effect payments / carry-out instructions received by it within 3
working days of the attempted payment by the cardholder. However, SBI Card does not
warrant that Payment / fulfillment of instructions will not be delayed for reasons beyond its
control including any default on the part of the service provider. As the instructions would
depend on various electronic technology used from time to time, there could be delays in
receipt of any instructions by SBI Card from the cardholder and by the provider of Utilities /
Services. For all such delays, the service provider of such services shall be responsible and
liable being the owner and administrator of these services.
• This service is available only for individual cardholders and not corporate cardholders.
• It is clarified here that cardholder statement is adequate and conclusive proof that such
payment was paid to utility company.
• SBI Card is not in any manner party to the contracts that may be executed between the
cardholder and the providers of such Utilities / Services. The providers of Utilities / Services
shall be solely responsible to the cardholder to render the Utilities / Services for which
Payment is to be made by SBI Card and SBI Card shall not be responsible/liable for any
deficiency in the same including, but not limited to, deficient quality, delivery, quantity etc.,
and shall not be made party to any disputes between the cardholder and any providers of
Utilities / Services.
• The cardholder shall not hold SBI Card liable for any non-service, delayed service or faulty
service rendered by the provider of Utilities / Services and shall not contact or communicate in
any manner whatsoever, inter alia, by electronic mail, phone, post, SMS, or personal meeting
with SBI Card in this regard.
• SBI Card will not accept any cancellation request by the cardholder if the payment transaction
has been authorised on his card account and payment accepted by the Biller. Any disputes will
have to be settled by the cardholder directly with the Biller.
• Nothing contained herein shall prejudice or affect the terms and conditions of the
Cardmember Agreement. The terms of this service shall be in addition to and not in derogation
of the terms contained in the Cardmember Agreement.
• Nothing contained in the said services shall be construed as binding obligation on SBI Card or
any participating utility company to continue the services after the services are terminated.
• SBI Card reserves the right to charge and recover from the Cardholder, fees for availing the
service, which may be altered with prior intimation to the cardholder.

• SBI Card shall have the right to revoke and/or discontinue this service to certain cardholders if
it has reason and/or reasonable apprehension to believe that such continuing of this service
shall gravely prejudice the commercial situation of SBI Card. Such a determination by SBI Card
shall be at its sole and absolute discretion with reference to its cardholders.
• All disputes and differences arising out and in connection with this service shall be subject to
arbitration under the Arbitration and Conciliation Act, 1996 with any amendments thereof. The
arbitration shall be conducted by a sole arbitrator appointed by SBICPSL. The place of
arbitration shall be New Delhi and language of arbitration shall be English. The award passed by
the arbitrator shall be final and binding on parties. Existence of a dispute/difference shall not
constitute a claim against SBICPSL. Notwithstanding the foregoing the courts in New Delhi shall
have the exclusivejurisdiction to decide any matters related and connected to the instant terms.
• The said services will be effective subject to SBI Credit Card being valid and in good standing.
• SBI Card may at its sole discretion accept of decline the said services by the utility company.
• SBI Card may change from time to time the utility companies for which said services are
extended.
• The record of charges in respect of the said services received or availed by me and submitted
by utility companies to my Card Account will neither bear my signature nor the imprint of my
Card. I therefore undertake to unconditionally honor and pay without demur protest and
contest all the said charges including interim charges booked by me under the said services, as
and when I am billed for the same by SBI Card during the validity period of my Card and
subsequent renewals thereof.
• I/We understand that SBI Card is not responsible or liable for any service and/or billing
deficiencies or inadequacies of utility companies as the case may be.
• I/We hereby affirm that I/We am/are liable to honour all my credit card commitments
irrespective of any grievances/complaints I may have with utility companies.
• I/We agree to resolve disputes (if any) of whatsoever nature directly with the utility company
and will not hold SBI Card liable for any deficiency of services provided by the utility company.