INSIDE - SCAN Health Plan

Providing assistance and information for
our valued members.
Need Assistance? SCAN is Here to Help.
Member Services—Call Member Services for answers to
questions about your SCAN coverage, eligibility for
services, copayments, and more. Member Services is
available 7 days per week, 7 A.M. to 8 P.M.
1-800-559-3500 TTY Users: 1-800-735-2929
SCAN OnCall ® —Talk to a registered nurse any time of
day, 7 days a week. Call SCAN OnCall ® when you
have health-related questions, for instance about a
medical condition, a medical test, or a medication and
its side effects. 1-800-793-1717
Transportation—SCAN offers a transportation benefit for all
our members. Call this number 24 hours in advance to
arrange a ride to and/or from your doctor appointments or
your pharmacy. We’ll take care of the rest.
Schedule a ride: 1-866-779-0560
Status of ride: 1-866-779-0561
TTY Users—7 A.M. to 8 P.M., 7 days per week
1-800-735-2929
Website—Our website is for members as well as their family
and friends. www.scanhealthplan.com
Open Enrollment Not
Confusing for SCAN Members
You’re probably seeing some advertisements now that claim
Medicare Open Enrollment is “confusing.” We disagree. After
all, if you are happy with your SCAN health plan, you don’t
have to do a thing.
So what is this March 31 deadline that’s approaching?
This only applies to people who want to switch from one
Medicare Part D health plan to another. So if you know someone
who would like to switch to SCAN, they can do so before March
31, 2009. Think about it: you probably do know someone who
would appreciate the low-cost coverage and commitment to
service that SCAN provides our members. If so, do them a favor
and tell them about SCAN – or give them this newsletter and
suggest they call (by March 31, of course!).
After March 31, everyone is “locked in” to their chosen
coverage for the remainder of 2009 (although exceptions may
apply – moving out of area, for example).
Remember, if you’ve been a SCAN member since 2007
or earlier, you still have Independent Living Power benefits. If you
disenroll, these benefits will not be available to you again if you
decide to re-enroll later.
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Thank you for putting your trust in SCAN. We are looking
forward to hearing from you.
Please call SCAN Member Services if you have any
questions – the number is on the back page of this and every
issue of SCAN Club, as well as on your SCAN ID card.
PODEMOS AYUDARLE EN SU IDIOMA
Si usted necesita ayuda para entender esta información en su idioma, por favor llame a SCAN ® al 1-800-559-3500.
Cuando utilice los servicios para el cuidado de la salud, usted tiene el derecho a un intérprete sin costo alguno. Pida un
intérprete si el doctor o el personal no hablan su idioma.
3800 Kilroy Airport Way
Suite 100, P.O. Box 22616
Long Beach, CA 90806-5616
www.scanhealthplan.com
N O N P R O F I T
O R G A N I Z A T I O N
U . S . P O S T A G E
P A I D
S A N TA A N A , C A
P E R M I T N O . 6 1
SCAN has a contract with the Federal
Government. SCAN is a Medicare
Advantage prescription Drug Plan
(MAPD) offered by SCAN Health Plan,
which is a Special Needs Plan and an
HMO with Medicare Advantage
contracts. SCAN also contracts with
the Department of Health Care
Services (DHCS) for Medicare/Medi-
Cal eligible beneficiaries and for those
who meet specific eligibility
requirements. Please see the Plan
Evidence of Coverage for details.
Limitations and Exclusions may apply.
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