Team Leadership Skills for Project Managers - Schulich Executive ...

Upcoming Sessions:
November 19 - 21, 2012
May 27 - 29, 2013
Team Leadership
Skills for Project
Managers
OPEN ENROLLMENT • Business Operations
Learn step-by-step techniques to manage the challenging
people, politics and personalities involved in your projects.
Successful project managers agree that
people can make or break a project.
This program will teach you the softer, interpersonal
skills required to overcome political, environmental,
economical, social, cultural and personality-centred
roadblocks associated with your stakeholders – allowing
you to better merge, manage and meet their expectations –
and thereby give your projects the best chance to succeed.
As an added bonus, the interpersonal skills you learn are
easily transferable to your personal life as well.
The Best Part:
Enroll today
to earn your
certificate
Receive 21 PDUs towards
your PMI® Continuing
Certification Requirements
3WAYS TO
REGISTER
SEE OVER
You will learn how to leverage and apply the
interpersonal skills advocated in A Guide to the
Project Management Body of Knowledge (PMBOK®
Guide): leadership, team building, motivation,
communication, influencing, decision making,
political and cultural awareness, and negotiation.

Team Leadership Skills for Project Managers
What You Will Learn
1. Learn to deal with an assortment
of people, their attitudes, personalities
and other challenges
2. Leverage leadership, teambuilding,
motivation, communication, influencing,
decision-making and negotiation skills
3. Negotiation and successful project team
behaviours
4. Turn difficult people into team players
and better performers
5. Balance the realities of office politics on
your projects
6. Gain support from senior management
in implementing change or initiatives
7. Interpersonal techniques for influencing
up, down and across the organization
8. Develop skills to reinforce positive
customer interactions
9. Team dynamics unique to project teams
10. How to facilitate productive problem
solving sessions
11. The consequences of delegation on
performance – and how to avoid common
pitfalls
Who Should Attend
Anyone who manages within a project or team-based work environment will
benefit. This includes business and technical managers, project managers, portfolio
managers, directors and staff who need to deal with people challenges and
maximize project and people performance results including:
• y Portfolio, program and project managers and directors who seek better results
through project team-members and stakeholders
• y Team members such as engineers, analysts, developers and operations leaders
• y Senior managers and project sponsors wanting to reduce interpersonal conflict
and boost performance
• y Department heads faced with challenging staff and project portfolios
• y Subject matter experts (SMEs) who are engaged to work with others on projects
• y Executives seeking to improve performance towards fulfilling enterprise
strategies
In-Company Training
This and all SEEC programs can be delivered
on-site or customized for your group’s needs.
Please e-mail your Custom program enquiry
to CustomSEECPrograms@schulich.yorku.ca.
For more information call 416-360-8850
or visit www.seec.schulich.yorku.ca.
Receive 21 PDUs towards
your PMI® Continuing
Certification Requirements
Flex your
leadership
style to improve
rapport and
results
12. Recognize the differences between
people, behaviour, content and
relationship conflicts
13. Develop an effective plan and appropriate
strategy for any negotiation
What Participants Say:
“Best interpersonal course I have taken, enjoyed
the small class size, easier to open up.”
E. Howell, Account Manager
Ericsson Canada Inc.
“Really nice course. I will recommend it to my
colleagues.”
A. Lopez, P. Eng.
ABC Supreme Tooling
Apply techniques and how-to steps towards the practical application of people skills in your projects.

Next Session: November 19 - 21, 2012 • See back panel for three easy ways to register
Program Content
How People May Misunderstand
and Interact With You
• y Assessing how people perceive,
interact and respond to you
• y How misunderstandings take place
• y Managing impressions, perceptions
and images
• y How to build trust and collaboration
• y Building your personal action plan
Being a Leader Your Team Wants to Follow
• y Differentiating between leadership
and management
• y Enabling collaboration (vs. competition)
and creating synergy
• y Empowerment principles: delegating,
teaching, coaching and entrusting
• y Getting results without formal authority
Credible Communicating So that People
Listen
• y ‘Reading’ others so that you can
communicate more effectively
• y How to handle difficult people and
project situations
• y Communicating with diplomacy, tact
and credibility
• y Communicating with virtual teams
• y Cross-cultural interactions and
communications
Facilitating Group Problem Solving
and Decision-Making
• y Mandatory elements of an effective
decision
• y Making high-impact group decisions
with optimal timing and effectiveness
• y Innovative and creative group problemsolving
• y How to think and act during troubled
and crisis times
• y How to avoid the pitfalls of groupthink
Building High Performance Teams
• y The characteristics of a high performance
versus dysfunctional teams
• y How to set, define, organize,
communicate and reinforce performance
goals
• y Balancing workload and harmonizing
personality types
• y Managing global communications
• y Unifying the virtual team’s culture
and cultivating productivity
Dealing With the Reality of Office Politics
• y Assessing your personal power base
• y Ethical behaviour – what is it and how
can it benefit you?
• y Managing your leadership image
• y Managing negative politics
• y How to persuade others
Motivating Good and Bad Performers
• y Selecting the right motivational
paradigm, tools and techniques
• y How to stimulate enthusiasm and build
commitment
• y How to solve motivational problems
• y Inspiring poor performers to improve
their job performance
• y How to select the correct mix of
empowerment and control
Negotiation and Conflict Management
• y Essentials and challenges of conflict
and negotiations
• y Team negotiation techniques
• y When and how to conduct negotiation
“martial arts”
• y Strategies for recognizing conflict,
resolving issues and deadlocks
Wrap-Up – Applying Your Learning
• y Review challenges and essentials
• y Your action plan
Unique
Program
Features
Receive a copy of Harry Mingail’s book
The Extraordinary Power of Project Relationships,
covering all the major interpersonal and leadership
elements of the Project Management Body of
Knowledge (PMBOK ® Guide) and Business Analysis
Body of Knowledge (BABOK ®).
The seminar sessions are customized to the unique
needs of participants, including plenty of illustrations,
examples and participant interaction.
Role play, group development and personal
development action plans will reinforce topics to the
real-world operating challenges your business faces.
Instructor Profile
Harry B. Mingail, PMP, CBAP, Six Sigma Green Belt
Harry’s books (Project Management Entrepreneuring, The
Extraordinary Power of Project Relationships, Business Information
Technology Strategic Planning), audios, videos and webinars, draw
from his more than 30 years of consulting, and delivery of more
than 500 workshops and keynotes to business and non-business
venues as well as universities in North America, Europe and Asia.
His motto and words “To give back and be given is to feel both sides
of the sun” expresses itself in all that he says, does and writes about
towards delivering practical tips, techniques and insights in a lighthearted,
engaging and playful manner.

Enjoy our 100% Satisfaction Guarantee!
Team Leadership Skills for Project Managers
Upcoming Sessions:
November 19 - 21, 2012
Executive Learning Centre
May 27 - 29, 2013
Nadal Management Centre
Ways to Register
Online
www.seec.schulich.yorku.ca
Fax
Download a registration form
at www.seec.schulich.yorku.ca
and fax to 416-736-5689
Mail
Download a registration form
at www.seec.schulich.yorku.ca
and mail to the address under
Payment Options at right
Course Tuition & Registration Details
Program Tuition: $2,395 + applicable taxes. This includes instruction, all
seminar materials, lunches, refreshments, but not hotel accommodations.
Special Team Savings: Save $150 each when two or more team members
from the same organization register for this program at the same time.
Please Note: Fees, dates, speakers and applicable taxes are subject to
change. York’s liability is limited to reimbursement of paid tuition fees.
One free transfer is permitted, provided written notice is received at least
14 days in advance of the seminar start date. Late transfer requests, less
than 14 days in advance of the start date, will incur a $100 fee. Additional
transfers are $200 each. Cancellations received in writing at least 14
days in advance of the seminar start date will receive a full refund.
Written cancellations received less than 14 days prior to the seminar will
be subject to a $500 administration fee. Participants must attend all
program days and fulfill all program requirements in order to receive a
certificate. HST# R119306736.
Experience
The Schulich
Executive
Learning
Difference...
World class faculty
and instructors
Program Locations
Payment Options
This is to certify that
HAS SUCCESSFULLY COMPLETED
EXECUTIVE EDUCATION CENTRE
SCHULICH SCHOOL OF BUSINESS
DR. DEZsÖ J. HORVÁTH
Dean,
Tanna H. Schulich Chair in
Strategic Management
Signed at Toronto, Ontario, Canada
ALAN C. MIDDLETON
Executive Director,
Executive Education Centre
Includes a handsomely framed
Certificate of Course Completion.
This and all SEEC open enrollment
programs allow you to:
• y Rapidly update your education to
an executive level in areas key to
your success
• y Link theory to practice with a
hands-on, action-based learning
curriculum
• y Enjoy immediate ROI through
application of your learning right
away
• y Share experiences and knowledge
with other professionals in limitedsize
classes
• y Leverage the expertise and insight
of industry savvy, real-world
instructors
• y Network among graduating
colleagues to develop lasting
business friendships
Your course will take place at
the following SEEC facilities from
9:00 am to 4:30 pm each day:
November 19 - 21, 2012 session
Schulich Executive Learning Centre,
York University, 4700 Keele Street,
Toronto, Ontario M3J 1P3
Tel: 416-736-5079
May 27 - 29, 2013 session
The Miles S. Nadal Management
Centre, 222 Bay St., 5th Floor,
Ernst & Young Tower,
Toronto, Ontario M5K 1K2
Tel: 416-360-8850
Optional Accommodations
For sessions at the Schulich
Executive Learning Centre, join
us at The Schulich Executive
Residence. Call 416-650-8300 for
information and reservations, or
book at www.elc.schulich.yorku.ca.
For sessions at The Miles S. Nadal
Management Centre, please call
The Fairmont Royal York Hotel
at 416-368-2511 and ask for the
SEEC/York University corporate
rate. Book at www.fairmont.com.
SEEC accepts Visa, MasterCard,
American Express and cheques.
If paying by mail, registration
forms can be sent to:
Schulich Executive Education
Centre, The Executive Learning
Centre, Schulich School of Business,
York University, 4700 Keele Street,
Toronto, ON M3J 1P3
Please make cheques payable to:
York University – Schulich
Executive Education Centre
Contact Us
PMBOK and the PMI Registered Education Provider logo
are registered marks of Project Management Institute, Inc.
Call us at 416-736-5079 (1-800-
667-9380 toll free), or email
execedinfo@schulich.yorku.ca.
State-of-the-art
learning facilities
Comprehensive
take-home materials
YK9720