Annual review and accounts 2010 - 2011 (pdf) - GS1 UK

ANNUAL REVIEW
2010-2011
CHAIRMAN’S
STATEMENT
JAMES SPITTLE
We began 2010/2011 with an ambitious three year plan to
provide our growing membership with the tools they need
to compete in an ever changing and challenging global
economy. I am very pleased to report that, after only one
year, we have made excellent progress with achieving our key
objectives. Our main achievements include:
• launching our new TrueSource service and attracting
over 600 users
• certifying 22 new solutions as part of our new Solution
Partner programme
• exceeding 50 sustainable healthcare implementations
• increasing customer satisfaction to 92%
• increasing our membership by 1,867 to 24,328
Fulfilling our ambition to be the trusted source of master
data
The launch of the TrueSource suite of services at the beginning
of 2011 was a major step towards GS1 UK’s ambition
to become the trusted source of master data in the UK.
TrueSource is a data management service that provides a tool
set for retailers and brand owners, to ensure their product data
is accurate, up-to-date and standardised across supply chains,
stores and online. The new service has attracted hundreds
of users and is increasingly becoming an integral part of our
members’ data management strategies.
Bringing members and Solution Partners together
GS1 UK also launched the Solution Partner programme to
make it much easier for our members to get the most from
our standards by helping them to implement solutions that
solve the problems they face in the supply chain. An important
component of the programme is GS1 UK’s accreditation
scheme, which provides a rigorous test of our Solution
Partners’ knowledge and understanding of GS1 standards.
GS1 UK members can now be confident that over 40 GS1
UK Solution Partners are qualified to offer advice on our
standards. We applied the same rigour to our new solutions
certification scheme so that members can be sure that our
Solution Partners consistently deploy GS1 standards correctly.
Building a sustainable healthcare community
Our influence in the healthcare sector grew in the last year and
we have made considerable progress with increasing GS1
standards implementation in the NHS. In June 2011,
the Department of Health announced that GS1
coding will be used throughout the NHS in
England
to improve
efficiency and
save millions in
procurement costs.
While almost all
NHS trusts have
signed up to
use GS1 standards,
many are
yet to take advantage of
them. The announcement was
one of many endorsements that helped us take the number of
sustainable healthcare implementations beyond 50 this year,
but more work needs to be done in this area.
Maintaining customer service excellence and balancing the
books
Despite the ambitious nature of the projects we began
during the year, we still maintained our focus on delivering
the highest possible levels of customer service and value
to our members. We have also continued to develop GS1
UK Online with the addition of new services such as a new
supplier community management tool and integration with
TrueSource.
The year, however, hasn’t been without its challenges.
Alongside a backdrop of economic uncertainty, we’ve
experienced a number of changes in personnel. However,
by streamlining our costs, we have managed to deliver our
reserves target and secure our status as a financially stable
organisation.
None of these achievements could have been made
without the hard work of our team and the guidance
of our Supervisory Board. Unfortunately, we will be
saying farewell to a number of Supervisory Board
members including Mike Coupe, Stefan Hesse,
Peter Jordan and Stewart Oades. I would like
to thank everyone for their contributions
and I look forward to further success in
2011/2012 which without doubt will
again be very challenging.
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