How to contact us - South Essex Homes
How to contact us - South Essex Homes
How to contact us - South Essex Homes
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Contact<strong>us</strong>:Layout 1 09/03/2010 11:35 Page 1<br />
<strong>How</strong> <strong>to</strong> <strong>contact</strong> <strong>us</strong><br />
Resident<br />
Approved<br />
✔<br />
<strong>South</strong> <strong>Essex</strong> <strong>Homes</strong>:<br />
Keeping you informed<br />
Date Published: March 2010<br />
www.southessexhomes.co.uk<br />
Telephone: 0800 833 160<br />
Minicom: 0800 833 162<br />
Ref: 073
Contact<strong>us</strong>:Layout 1 09/03/2010 11:35 Page 2<br />
<strong>How</strong> <strong>to</strong> <strong>contact</strong> <strong>us</strong><br />
By phone on 0800 833160 for all general enquiries<br />
and repairs.<br />
Monday <strong>to</strong> Thursday 8.30am <strong>to</strong> 5pm and Friday<br />
8.30am <strong>to</strong> 4.45pm.<br />
Calls are free from a landline or for mobile <strong>us</strong>ers with<br />
Orange, 3 or Virgin networks. Calls outside these<br />
hours are for emergency repairs only.<br />
To report Anti Social Behaviour, call our 24-hour<br />
hotline on 0800 833163 (calls are free from a<br />
landline) or text <strong>to</strong> our mobile number 07769 931359.<br />
To pay your rent or <strong>to</strong> disc<strong>us</strong>s any problems with<br />
paying your rent please call 0800 0234 057(calls are<br />
free from a landline).<br />
By Minicom on 0800 833162<br />
For c<strong>us</strong><strong>to</strong>mers who are deaf or have hearing<br />
difficulties. Calls <strong>to</strong> the Minicom are free.<br />
We can also <strong>contact</strong> you through a Minicom service.<br />
This service is available Monday <strong>to</strong> Thursday<br />
8.30am <strong>to</strong> 4.45pm and Friday 8.30am <strong>to</strong> 4.30pm.<br />
In person at the C<strong>us</strong><strong>to</strong>mer Contact Centre,<br />
49 Alexandra Street, <strong>South</strong>end-on-Sea,<br />
<strong>Essex</strong>, SS1 1BW.<br />
Open Monday <strong>to</strong> Friday 8.30am <strong>to</strong> 5.00pm.
Contact<strong>us</strong>:Layout 1 09/03/2010 11:35 Page 3<br />
By email at the following addresses;<br />
c<strong>us</strong><strong>to</strong>merservices@seh.southend.gov.uk<br />
neighbourhoodservicesteam@seh.southend.gov.uk<br />
antisocialbehaviour@seh.southend.gov.uk<br />
By internet at www.southessexhomes.co.uk<br />
By fax on 01702 393768<br />
By text only on 07879 434212<br />
Minicom on 0800 833 162<br />
By post <strong>to</strong><br />
C<strong>us</strong><strong>to</strong>mer Contact Centre, <strong>South</strong> <strong>Essex</strong> <strong>Homes</strong>,<br />
49 Alexandra Street, <strong>South</strong>end-on-Sea, <strong>Essex</strong> SS1<br />
1BW<br />
or<br />
Head Office, <strong>South</strong> <strong>Essex</strong> <strong>Homes</strong>, Cheviot Ho<strong>us</strong>e,<br />
PO Box 5817, <strong>South</strong>end-on-Sea, <strong>Essex</strong> SS1 9EL<br />
Visits and appointments<br />
If we can’t deal with your enquiry straight away, we<br />
will offer you an appointment at a date and time of<br />
your choice – at home or at the C<strong>us</strong><strong>to</strong>mer Contact<br />
Centre.<br />
If you cannot come <strong>to</strong> our offices (for example, if<br />
you are in hospital), please call <strong>us</strong> on 0800 833160 so<br />
we can arrange <strong>to</strong> visit you.
Contact<strong>us</strong>:Layout 1 09/03/2010 11:35 Page 4<br />
Please <strong>contact</strong> <strong>us</strong> for more information<br />
Visit <strong>us</strong> at:<br />
<strong>South</strong> <strong>Essex</strong> <strong>Homes</strong><br />
49 Alexandra Street<br />
<strong>South</strong>end on Sea<br />
SS1 1BW<br />
Write <strong>to</strong> <strong>us</strong> at:<br />
<strong>South</strong> <strong>Essex</strong> <strong>Homes</strong> Cheviot Ho<strong>us</strong>e<br />
PO BOX 5817<br />
<strong>South</strong>end on Sea<br />
SS1 9EL<br />
Minicom:<br />
0800 833 162<br />
Telephone <strong>us</strong> on freephone:<br />
0800 833 160<br />
Email <strong>us</strong>:<br />
c<strong>us</strong><strong>to</strong>merservices@seh.southend.gov.uk<br />
Visit our website:<br />
www.southessexhomes.co.uk
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