Peter Ingram - The Spectrum Magazine - Redwood City's Monthly ...

“Step Outside and Enjoy Yourself … All Year Long!”
By Nicole Minieri, Contributing Writer
There is an old saying: “A man who works with
his hands is a laborer. A man who works with
his hands and his brain is a craftsman. But a
man who works with his hands, his brain and his
heart is an artist.” And there is no denying that
Tom Haid, owner of Tom’s Outdoor Furniture
at 1445 Veterans Blvd. in Redwood City, is
that distinctive type of artist whose hands and
brain partner with his heart to design, build and
assemble fine, grade A sustainable teak furniture
that is precisely suited to the individual as well as
to the outdoor environment.
Haid started Tom’s Outdoor Furniture in
1999 on El Camino Real in Menlo Park before
relocating to Redwood City. The new facility,
right off Highway 101, has an expanded
showroom and is improved overall. “We had to
move because we grew out of our location in
Menlo Park,” said Haid. “And Redwood City is
an excellent location for doing local business on
the Peninsula.” The move to Redwood City has
been a very smart move indeed; the business
continues to double each year despite the current
economic challenges. “We are very fortunate
that the economy has not affected Tom’s Outdoor
Furniture,” said Haid. “If anything, it keeps
getting better. And, so far, this April has been one
of our best months.”
The engine behind this prosperous business
is Haid himself and his committed crew, who
consistently strive every day to provide exemplary
customer service. With an unblemished Better
Business Bureau record, Tom’s Outdoor Furniture
is also a Diamond Certified company. In other
words, the company is known as one that ranks
high in quality, trust and customer satisfaction in
the Bay Area. Going the extra mile while serving
thousands of satisfied customers is common
practice at Tom’s Outdoor Furniture.
“We are known throughout the community for
our outstanding customer service,” Haid said in
response to being voted No. 1 on the Peninsula.
“We build rock-solid furniture because our
customers only want the best. People always
say that we are very helpful and extremely
accommodating, and partly because we actually
have a person from our store who will visit
the customer at their home at no extra charge.
Providing a free consultation home service is an
effective way for the customer and for us to figure
out what piece of furniture will go with what
they already have. It is also a great way to work
out the strategies on how the furniture should be
designed,” added Haid.
Whether you are researching online or
inquiring by word-of-mouth about your next
outdoor purchase, you can count on hearing
nothing but praise for Tom’s Outdoor Furniture.
A few current testimonials and reviews
include: “Everyone we have dealt with here
has been fantastic. Very helpful and not pushy,
just welcoming and friendly. The furniture
is beautiful.” “I can recommend Tom’s for an
overwhelming selection of fine outdoor teak
furniture, excellent customer service and the best
prices. My outdoor dining table and chairs are
out year round and look as good as they did three
years ago. I love teak and the low maintenance.”
“I like the personal service, knowledgeable people
and genuine involvement with the customer.”
(continues on page 22)
“We build rock-solid furniture because
our customers only want the best.”
Tom Haid welcomes you to his store