Annual performance report 2011 â 12 South West PDF - Stagecoach ...

More documents

Recommendations

Info

Operational performance statistics About us Stagecoach South West provides local bus services across Exeter, East Devon, Torbay, South Devon, North Devon, Somerset and into Cornwall and Dorset. Our aim is to provide safe, reliable, punctual, clean and comfortable services with a good value for money range of tickets and fares. This annual report covers the year from May 2011 to April 2012. Our passengers We carried a total of 27 million passengers over the year, an increase of 0.14% over the previous year. We received a total of 2,526 passenger complaints about our services. That equates to one complaint per 10,689 passengers. We comply with our industry code of practice, and every complaint is investigated and action taken to avoid repetition of the problem. Our services We operated a total of 14 million miles over the year, a decrease of 6% over the previous year. This was due to cuts in local authority tendered services and concessionary travel payments. However, despite the challenging economic conditions, we have worked hard to maintain a stable network. Our key measure of performance is the reliability and punctuality of our services. In the past year we operated 99.2% of our scheduled services, with 0.3% failure due to internal reasons and 0.5% failure due to traffic congestion or adverse weather conditions. We monitor our services for punctuality and 96.9% of our services operated within 5 minutes of their scheduled time, traffic congestion again being the main reason for delay. We continue to seek improvements both through rescheduling services and in discussions with our local highway authorities. 99.2% of all scheduled services operated. During the second half of 2011 we branded the 36 new vehicles purchased for Exeter as ‘Ex-Citi’ in order to create a coherent identity for the network. March 2012 saw an investment of £3.9 million in 23 new Scania E400 double decker buses for our flagship Service 12 in Torbay.
Our staff We are a major South West employer with 725 drivers, 95 engineers and cleaners, and 65 supervisors, managers and administration staff, all of whom are based locally. We have continued to invest in training all our staff. The majority of our drivers have completed the first four stages of their Certificate of Professional Competence (CPC). Our engineers are all skilled workers and we employ 6 apprentices to provide skills for the future. Our supervisors and managers have all completed relevant training courses for their various professions. Our fares We increased fares once during the year by an average of 5%. This was to cover our increased costs of pay, fuel and insurance, and to provide for further investment in new vehicles, plant and equipment. Our fleet We operate a fleet of 315 buses and coaches, of which we replaced 23 over the past year with a total investment of £3.9 million. 99% of our fleet (excluding school buses) is wheelchair and buggy accessible. All our vehicles are inspected by our engineers at least every 3 weeks, and maintained to much higher standards than the legal minimum to ensure safety and comfort. Every vehicle is cleaned daily and the average age of our vehicles is 6.5 years old. Like all businesses, we have been affected by the continuing economic conditions. The last 12 months have been unprecedented in terms of a loss of tendered revenue from local authority contracts, a 74% increase in fuel tax due to a reduction in Government support and substantially higher prices for fuel and utilities. However, we have worked hard to keep fare increases to a minimum and believe our buses still offer a greener, smarter and more affordable alternative to the car.
Page 1: annual report May 2011 to April 201
Page 5 and 6: Key Facts 27 million passengers wer

Annual performance report 2011 â 12 South West PDF - Stagecoach ...

Create successful ePaper yourself

Delete template?

Save as template?

Annual performance report 2011 â 12 South West PDF - Stagecoach ...