Platinum Indulgence Rewards - Standard Chartered Bank

Platinum Indulgence Rewards - Programme Details
• Standard Chartered Bank expressly reserves the rights at any time and without any previous notice to alter, modify,
change or vary the rate at which the Rewards Plus points are awarded and redeemed.
• The Standard Chartered ‘Platinum Indulgence Rewards’ programme is open only to Standard Chartered Platinum
Credit Card member (Card member). This rewards programme (Programme) will not be available to other credit
cards of Standard Chartered Bank (Bank) unless otherwise communicated in writing by the Bank.
• The scheme will remain open till such time as may be terminated by the Bank at its sole discretion
• Offers against all products and services featured in the catalogue are valid for limited period and the Bank reserves
the sole right to exclude these in subsequent editions of the catalogue if any
• No accumulation or carry over or redemption of reward points will be permissible, if on the relevant date any Card
in the Platinum Credit Card (“Card”) account be it a primary, supplementary, multiple or any other Card has been
withdrawn or closed or cancelled or reinstated or is liable to be cancelled / withdrawn or if the Card account is a
delinquent account or if there is any breach of the terms and conditions of the Card member’s agreement. The
reward points will lapse in the event that such a Card account is closed either voluntarily by the Card member or
by the Bank at its discretion whether or not the Card member dues are cleared. Should the Card account be
reinstated, either by the Card member or by the Bank, the Card member will not get the benefit of any points
accrued prior to cancellation or withdrawal or closure of the Card account
• In the event of voluntary closure of the Card by a Card member, the reward points that are in the Card account can
be redeemed within a month of such closure. Failure to redeem these points within a month of closure will lead to
the reward points automatically lapsing redemption
• Points accrued can only be redeemed by the primary Card member and not by a supplementary Card member
• Card member need to have a minimum of 500 Reward points whenever or 1st time they wish to redeem their
platinum reward points
• The platinum reward points are redeemable only against products, vouchers or services featured in the rewards
catalogue and against any other products, vouchers or services as intimated from time to time by the Bank under
the Programme
• All products featured in the ‘Platinum Indulgence Rewards’ catalogue are subject to availability of the goods and
supplier warranty restrictions at the time of redemption. The Bank gives no warranty (whether expressly or implied)
whatsoever with respect to product / services acquired under the ‘Platinum Indulgence Rewards’ programme
either directly through the Platinum Rewards programme or through other partner loyalty programmes. In particular,
the Bank gives no warranty with respect to the quality of goods acquired or their suitability for any purpose
• The gift article would be addressed to the customer’s name and mailing address as on the Bank records. The
customer is expected to receive the consignment at the mailing address. The Bank is not liable for loss or damage
of goods in case of the customer not being available in person to receive the gift article

• In the case of the exact model / brands of merchandise mentioned in the rewards brochure not being available at
the time of redemption, the Bank or the program coordinator may provide an alternate equivalent brand / model
of the product or refund / reinstate points
• Redemption orders from the Card member once given to the Bank cannot be cancelled or withdrawn or changed
• On redemption, the reward points would automatically be subtracted from the accumulated points in the Card
member account
• Goods will reach the primary Card member within 4-6 weeks of receipt of the order on a best effort basis.
Notwithstanding the same, the Bank will not be held liable for any delay beyond this time period
• Member must take open delivery of rewards from the courier or outlet and must not accept damaged products.
Any complaints post acknowledgement will not be treated as valid
• All products / vouchers are subject to availability and will be allocated on a first-come-first-served basis
• Orders will be fulfilled in the order in which they are received and accepted by the Bank
• Card member is solely responsible for any government tax, duties or other charges imposed by law in any country
in respect of the programme, participation in the programme and any points converted or acquired or any other
transaction within the programme. The Bank will not have any liability towards any taxes or other expenditures or
the like which may apply to the Card member or the rewards hereunder
• Pictures or any artwork shown in the ‘Platinum Indulgence Rewards’ catalogue is only indicative of the rewards.
Actual reward may vary
• No credit or substitution will be given for goods that are partially used
• A redemption request form is only valid for rewards showcased in the reward brochure. Redemption rewards
cannot be exchanged for cash.