Annual Report 2009 - St James Mercy Hospital
Annual Report 2009 - St James Mercy Hospital
Annual Report 2009 - St James Mercy Hospital
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<strong>Annual</strong> <strong>Report</strong> <strong>2009</strong><br />
Well<br />
Done
CEO/BO ARD CHAIR ME SSAGE<br />
As a health care team, we experienced numerous challenges and<br />
triumphs during <strong>2009</strong>. The economic climate forced us to make<br />
difficult decisions, some that impacted our colleagues and services.<br />
However, there were many accomplishments that we are proud to<br />
share and celebrate with you – our community and avid supporters.<br />
We have made significant progress improving patient safety<br />
through our focus on quality of care delivery, and we continue to<br />
pursue opportunities that will position us for the future and health<br />
care reform. Our accomplishments clearly reflect the Mission upon<br />
which we were founded – to minister to those who need us most,<br />
in particular, the poor, underserved and disadvantaged.<br />
Many of the clinical and operational improvements were targeted<br />
around the following key imperatives:<br />
•Improving quality of care and patient safety;<br />
• Addressing chronic disease and access to care; and<br />
•Positioning <strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> <strong>Hospital</strong> to meet the future health<br />
care needs of our community.<br />
Quality of Care and Patient Safety<br />
SJMH remains committed to improving the health care outcomes<br />
of the community. Throughout all our facilities – hospital, nursing<br />
home, outpatient clinics, and sites – we demonstrated an aggressive<br />
commitment to improving patient, resident, and client outcomes.<br />
Here are a few of the highlights:<br />
•We embarked on a “continuum of care” model, which more<br />
effectively connects health care providers and community services<br />
to provide better care to individuals throughout their lives. With<br />
our aging population and the rise in the incidence of certain chronic<br />
diseases, we need better processes to manage care over the course<br />
of a person’s life. Technology plays a critical role in this model, coupled<br />
with services that prevent illness and manage chronic disease.<br />
In essence, the continuum of care model promotes healthy living<br />
to minimize the need for medical care. In turn, patients and their<br />
families will make more informed decisions about their care, and<br />
engage in programs that support their holistic and spiritual needs.<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> <strong>Hospital</strong> is in the development stage of the continuum<br />
of care model and will progress into several other phases in<br />
the years to come.<br />
•To support our physician recruitment efforts, we pursued and<br />
were awarded grants from the “Doctors Across New York” program<br />
to assist in the recruitment of key specialists (general surgeon,<br />
orthopedic surgeon, gastroenterologist, and psychiatrist). The program<br />
was established to assist hospitals in attracting specialists to<br />
underserved areas in New York <strong>St</strong>ate. We have identified two candidates<br />
who meet the grant qualifications and are working to secure a<br />
final agreement with the New York <strong>St</strong>ate Department of Health.<br />
•We announced the appointments of Bradley Truax, MD as<br />
Chief Medical Officer/SVP for Medical Affairs and Trish Uldrich,<br />
RN as Chief Nursing Officer/SVP for Person-Centered Care. Both<br />
have worked diligently with our staff to identify and implement<br />
significant patient care and safety improvements. Raja Rao, MD<br />
rejoined SJMH as Chief of Psychiatry. Dr. Rao has worked in the<br />
Southern Tier for a number of years and understands the local<br />
mental health needs and services. We announced a new partnership<br />
with The Exigence Group, a Buffalo-based company that provides<br />
highly-trained physicians and clinical staff. With its priority<br />
on improving patient satisfaction, The Exigence Group staffs the<br />
Emergency Department and <strong>Hospital</strong>ist program with top-quality<br />
providers such as Nancy Ebling, DO, our newest <strong>Hospital</strong>ist, and<br />
Maria Gentry, DO, a new provider in the Emergency Department.<br />
We also announced that Irvin C. Oh, MD would be joining<br />
SJMH as an Orthopedic Surgeon in 2010.<br />
•We completed the implementation of Barcode Medication<br />
Verification (BMV) in all inpatient areas. BMV is designed to<br />
prevent medication errors by ensuring that patients get the right<br />
medicine, at the right time, in the right dosage. SJMH is the only<br />
hospital in our region with BMV.<br />
•Our emphasis on patient safety culminated in a major initiative<br />
called “No Shortcut to Safety”. This new practice eliminates the<br />
use of “dangerous” abbreviations when writing patient care orders<br />
and progress notes. “No Shortcut to Safety” helps prevent medical<br />
errors by using a comprehensive list of abbreviations from the Institute<br />
for Safe Medication Practices (ISMP). The ISMP list is much<br />
more rigorous than what is used in most hospitals, and SJMH takes<br />
pride in having adopted the highest national standards.<br />
•In light of the H1N1 flu and seasonal flu and the potential impact<br />
on patients, visitors and staff, SJMH created a full-scale plan<br />
called “Code Flu”. The plan focuses on being prepared and in the<br />
event of a flu emergency, to open off-site locations to evaluate and<br />
treat persons with flu symptoms, minimizing unnecessary exposure<br />
to patients and staff. Fortunately, we did not need to implement<br />
the Code Flu plan, but we remain prepared in the event the flu or<br />
other pandemic situation arises.<br />
•We launched a “Fast Track” process in the Emergency Department.<br />
During peak hours, individuals are promptly evaluated and<br />
assigned to the appropriate level of care, based upon the severity<br />
of their condition. Patients that go through the Fast Track process<br />
generally can be seen more quickly, resulting in reduced wait times<br />
and higher patient satisfaction.<br />
•We opened an After Hours Clinic to expand access to primary<br />
care services. Located at 460 Canisteo <strong>St</strong>. in Hornell, this<br />
convenient walk-in clinic caters to individuals who cannot get to<br />
their doctor during the day or who need routine treatment of nonemergency<br />
conditions.<br />
Chronic Disease and Access to Care<br />
SJMH participated in a large Community Health Assessment with<br />
the <strong>St</strong>euben County Public Health Department and other regional<br />
hospitals and health care agencies to evaluate and prioritize local<br />
health care needs. Hundreds of citizens responded to a survey, providing<br />
valuable input which identified two key priorities for <strong>St</strong>euben<br />
County: access to care and managing chronic disease.<br />
For SJMH, “access to care” includes a number of issues:<br />
•Growing number of under-insured and uninsured patients as a<br />
result of job loss and economic issues, resulting in a delay or avoidance<br />
of treatment.<br />
•Lack of assisted living and similar services to help bridge the<br />
gap between living at home and entering a nursing home.<br />
•Shortage of specialists, requiring patients to travel long<br />
distances for specialized care.<br />
•Configuration of aging facilities and distance between services<br />
within and outside of the hospital campus.<br />
•Need for outreach to make cancer screening services more<br />
available to low-income and uninsured women, particularly for<br />
mammograms.<br />
True to our Mission, SJMH developed a host of financial counseling<br />
services to address the increasing number of persons who are<br />
uninsured or under-insured. With the recent downsizing in local<br />
industries, we accelerated our efforts to reach the needy in our area.<br />
Through our partnership with MedAssist, SJMH is now helping<br />
more individuals and their families get assistance through county,<br />
state and federal programs, as well as facilitating access to resources<br />
(continued)
CEO/BO ARD CHAIR ME SSAGE (CONT.)<br />
for food, shelter, education, and related needs. The need for these<br />
types of services will continue to grow, and we are fully committed<br />
to serving the growing population of indigent persons and families<br />
in our area.<br />
The priority of “managing chronic disease” locally is underscored<br />
by:<br />
•A higher incidence of chronic conditions in our area compared<br />
to the rest of the state.<br />
•Significantly greater death rates in <strong>St</strong>euben County due to lung<br />
cancer, cerebrovascular disease, and breast cancer than the statewide<br />
rate.<br />
•A significantly higher proportion of adults in <strong>St</strong>euben County<br />
who smoke compared to the state average.<br />
•A greater percentage of <strong>St</strong>euben County residents who are<br />
obese compared to the state rate.<br />
•A greater proportion of local residents who assess their own<br />
health as “poor” compared to state and national benchmarks.<br />
SJMH remains committed to the development of an Ambulatory<br />
Care Center, or ACC, which will address access to care and chronic<br />
disease. The ACC will house a number of outpatient services and<br />
clinics under one roof in a modern, easily-accessible facility. Such<br />
co-location of services will facilitate care coordination of outpatient<br />
services, reduce costly hospitalizations and Emergency Department<br />
visits by providing better access to primary care, and facilitate outreach<br />
and educational programs for at-risk populations and those<br />
with chronic disease. Completion of the ACC project was delayed<br />
due to the economic downturn and the need to reconfigure facility<br />
design. We remain hopeful that the economic climate will improve,<br />
allowing us to move forward with our project in the near future.<br />
To address the need for chronic disease management, SJMH is<br />
developing a Certified Diabetes Program. We have launched a series<br />
of free diabetes education seminars and are offering expanded<br />
services for diabetic patients and their families. For cancer prevention,<br />
we are partnering with Corning <strong>Hospital</strong> to provide outreach<br />
services for low-income, underinsured patients and to make screening<br />
services more readily available. SJMH is also expanding services<br />
for patients with Chronic Obstructive Pulmonary Disease (COPD)<br />
and other chronic pulmonary conditions. Additionally, we have<br />
increased smoking cessation efforts with patients and are working<br />
more closely with school districts to address obesity and wellness<br />
concerns.<br />
Positioning for the Future<br />
Notwithstanding the unknowns of healthcare reform, economic<br />
recovery, and enormous state and national issues, SJMH will continue<br />
to position the hospital for the future. We recognize that<br />
“going solo” is not a strategy that will work in the new environment.<br />
Partnerships and collaborations are essential for health care<br />
organizations to be strongly positioned for reform and to be able<br />
to address community needs adequately. This is the primary reason<br />
that SJMH approached Guthrie Health System to explore an affiliation.<br />
Based in Sayre, Pa., Guthrie Health System has successfully<br />
built a strong, high quality, long-term presence in a rural health<br />
care environment.<br />
At the time of this writing, SJMH is in an exploratory stage with<br />
Guthrie Health System. The ultimate goal of the potential partnership<br />
is to preserve and enhance the availability of quality health<br />
care services to the communities we serve, now and for years to<br />
come. We anticipate that the exploratory phase or due diligence<br />
efforts will progress throughout the summer. Once a model for collaboration<br />
is identified, SJMH is committed to sharing that with all<br />
of you.<br />
Despite the challenges of today, we are optimistic about the future.<br />
We value the optimism and enthusiasm of our dedicated<br />
employees, medical staff members, and volunteers. We honor the<br />
dedication and guidance of our Sponsor, the Sisters of <strong>Mercy</strong> of the<br />
Americas, New York, Pennsylvania, and Pacific West Community,<br />
and the support of Catholic Health East. We trust that you – our<br />
patients, donors and community supporters – appreciate and embrace<br />
the potential future of SJMH.<br />
We thank you for entrusting us with your care and appreciate your<br />
support.<br />
Sincerely,<br />
Mary Fran Wegman, RSM<br />
Chair, Board of Directors<br />
Mary E. LaRowe<br />
President & CEO
B O ARDS<br />
<strong>2009</strong> DON O RS<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> <strong>Hospital</strong><br />
Board of Directors – <strong>2009</strong><br />
Mary Fran Wegman, RSM, Chair<br />
Brenda Copeland, Vice Chair<br />
Phil Loree, Secretary<br />
Sylvia Bryant<br />
Robert Donius<br />
Thomas Gramley<br />
David Gray<br />
Nancy Hoff, RSM<br />
Mary LaRowe<br />
Joyce McGinn, RSM<br />
John Robshaw, MD<br />
Pradeep Sharda, MD<br />
Mary Ann Schimscheiner, RSM<br />
Maninder Virdee<br />
John Weyand, DC<br />
Robert Whelpley, MD<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Foundation<br />
Board of Directors – <strong>2009</strong><br />
Jim Nicoloff, President<br />
Priscilla Nullet, Vice President<br />
Heather Kaszynski, Secretary<br />
David Gray, Treasurer<br />
Nancy Bartell<br />
Mary Condon<br />
<strong>St</strong>eve Cunningham<br />
Beverly Gilbert<br />
Uzma Mehr, MD<br />
<strong>St</strong>eve Peck<br />
June Pieklo<br />
Betsy Shults<br />
Cindy Veazey<br />
Kim Weyand<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Properties<br />
Board of Directors – <strong>2009</strong><br />
John Weyand, DC, Chair<br />
Larry Vetter<br />
Michael Davidson<br />
David Parmley<br />
Jay Pullman<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Auxiliary<br />
Board Officers – <strong>2009</strong><br />
Nancy Bartell, President<br />
Betty Arcangeli, Gift Shop Treasurer<br />
6th <strong>Annual</strong> Foundation Golf<br />
Tournament: $17,775<br />
SPONSORS<br />
Acorn Markets<br />
Alstom Transportation, Inc.<br />
Beaver Pharmacy<br />
Bonadio Group<br />
Bon Chance, LTD<br />
Bradley Supply<br />
Community Bank, NA<br />
Comton, Inc.<br />
Corning Museum of Glass<br />
Doug’s Flower Shop<br />
EBS-RMSCO, Inc.<br />
Evening Tribune<br />
Excellus Health Plan<br />
F & A Building Supply<br />
Hornell Association<br />
Hornell Do It Best<br />
Hornell Partners for Growth, Inc.<br />
Maple City Dodge<br />
Maple City Savings Bank<br />
Nova Records Mgt, LLC / US Shred<br />
Ortho-McNeil Pharmaceutical, Inc.<br />
Paris Healthcare Linen Service<br />
Pizza Hut<br />
ProcAir Home Oxygen & Medical Supplies<br />
Scarey’s Dream, Dogs & Cream<br />
Sisters of <strong>Mercy</strong> of the Americas<br />
Sodexho, Inc.<br />
Southern Tier Credit, Inc.<br />
Toshiba Business Solutions<br />
Twin Hickory Golf Club<br />
Upstate Medical Physics, Inc.<br />
Wegmans<br />
Wilkins Recreational Vehicles, Inc.<br />
7th <strong>Annual</strong> Foundation Harvest<br />
Ball: $22,669<br />
SPONSORS<br />
Bonadio Group<br />
Lyle & Brenda Copeland<br />
John & Karen Dagon<br />
EBS-RMSCO, Inc.<br />
Exigence Group<br />
Five <strong>St</strong>ar Bank<br />
Harris Beach<br />
Shawn & Holly Hogan<br />
Dr. Gayle Mosher & Harold Bauer<br />
Dr. & Mrs. Francis Nullet<br />
Ragan & Ragan, LLC<br />
Sodexo, Inc.<br />
<strong>St</strong>euben Trust Company<br />
Upstate Medical Physics<br />
<strong>2009</strong> Equipment and Special<br />
Needs Funding -- $149,189<br />
Significant funds were raised and/or<br />
distributed in part by <strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Foundation<br />
to enhance the quality of care, including:<br />
Exercise equipment for Cardiac Rehabilitation<br />
program<br />
Equipment for Surgery Department<br />
Exercise equipment for Physical Therapy<br />
Department<br />
Training simulator for Nursing<br />
Resident chairs for Long-Term Care Unit<br />
Furnishings for Dialysis and Maternity Units<br />
BETHESDA FOUNDATION SUPPORT INCLUDED<br />
A GRANT TO THE HOSPITAL FOR NURSING<br />
EDUCATION.<br />
ONE BEQUEST WAS RECEIVED FROM THE ESTATE<br />
OF: HARRY R. FILLMORE<br />
ST. JAMES MERCY AUXILIARY PROVIDED<br />
FUNDING FOR:<br />
Scholarships for the School of<br />
Radiologic Science:<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Auxiliary scholarships<br />
Joseph Vetter scholarship<br />
Sister Collette and Sister Margaret Ann<br />
scholarships<br />
McAuley Manor and Adult Day Care programs<br />
Televisions for visitor areas<br />
HERITAGE FUND GRANTS TOTALING $123,000<br />
FROM CATHOLIC HEALTH EAST<br />
The grants were used to purchase equipment<br />
for the Maternity department, including an<br />
electronic fetal monitoring system and a newborn<br />
hearing screening device. The Heritage Fund<br />
supports programs that care for the poor and<br />
disadvantaged, to increase access to quality health<br />
care, improve patient safety, and enhance health<br />
care outcomes.<br />
SEVERAL INDIVIDUALS SUPPORTED ST. JAMES MER-<br />
CY BY DONATING ITEMS FOR PATIENT AND RESIDENT<br />
CARE AREAS:<br />
Addison Eagle Auxiliary #3904<br />
Norman Ball<br />
Carolyn Brizzee<br />
John <strong>St</strong>ull<br />
<strong>2009</strong> List of Donors<br />
We have made every attempt<br />
to include all donor names,<br />
and apologize in advance for<br />
any unintentional ommisions.<br />
BUILDERS –<br />
GIFTS OF $20,000 OR MORE<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Auxiliary<br />
SPONSORS –<br />
GIFTS OF $10,000 – $19,999<br />
HNI Charitable Foundation<br />
BENEFACTORS –<br />
GIFTS OF $1,000 - $9,999<br />
Bethesda Foundation, Inc.<br />
Bikers Love Boobies/Breast Cancer<br />
Fundraiser<br />
Cancer Services Program of<br />
<strong>St</strong>euben County<br />
Community Bank<br />
Excellus Health Plan, Inc.<br />
International Brotherhood of<br />
Electrical Workers No. 139<br />
Mary E. LaRowe<br />
LPGA Corning Classic<br />
New Dimensions Salon & Day Spa<br />
Drs. Pradeep & Varsha Sharda<br />
Sons of the American Legion<br />
<strong>St</strong>euben Trust Company<br />
John <strong>St</strong>ull<br />
Sun Valley Campsites<br />
Twin Hickory Ladies Golf<br />
Association<br />
Twin Tiers Regional Affiliate/Susan<br />
G. Komen for the Cure<br />
United Way of the Southern Tier<br />
Wal-Mart Foundation<br />
Michael Wesley<br />
LEADERSHIP – GIFTS OF $500 -<br />
$999<br />
Patricia Butray-Frey<br />
Lyle & Brenda Copeland<br />
Jeff & Heather Cornish<br />
Patricia Dagon<br />
Davidson’s Furniture<br />
John Guenther<br />
Jim & Dena Helms<br />
Nancy Khork<br />
Hornell Furniture Outlet<br />
Kenneth & Mary Philbrick<br />
Dr. & Mrs. Pasquale Picco<br />
Simmons Rockwell Ford<br />
Jennifer Sullivan<br />
Town of Wayland Community<br />
Chest<br />
Martha Tymeson, MD<br />
Dr. & Mrs. John Weyand<br />
Joseph Willson<br />
PATRONS – GIFTS OF $250 - $499<br />
A.L. Blades & Sons, Inc.<br />
Arkport Exchange Club<br />
Alan & Marina Chan<br />
City of Hornell General Fund<br />
Mary Anne Blum Condon<br />
Arlene Dennis<br />
First Baptist Church<br />
William & Janet Gladstone<br />
Hornell Association Special Games<br />
of Chance<br />
Robert & Dolores Kelley<br />
Anne Konopa<br />
Our Lady of the Valley Parish<br />
Thelma Pelych<br />
Virginia Shephard, MD<br />
Brenda Sobeck<br />
Margaret Fawcett Terry/In memory<br />
of <strong>St</strong>ephen G. Terry<br />
Ann Vetter<br />
Dr. & Mrs. Tejinder Virdee<br />
Danielle White
<strong>2009</strong> DON O RS (CONT.)<br />
PRESIDENT’S CIRCLE –<br />
GIFTS OF $100 - $249<br />
Abbott Welding Supply Co., Inc.<br />
Affordable Veterinary Services<br />
Richard Andolina, DDS<br />
Anonymous<br />
Rebecca Baker<br />
Robert & Agnes Batte<br />
Beaver’s Pharmacy<br />
Charles Becker & Arlene <strong>St</strong>ell<br />
Robert & Lori Blades<br />
Glen & Mary Bossard/In memory<br />
of <strong>St</strong>even J. Bossard<br />
Bradley & Joan Bowden<br />
Kelly Bracken<br />
Donald & Lorna Brink<br />
Building Blocks Investment Club<br />
A. Mahoney & B. Carbone<br />
Dr. <strong>St</strong>even Collins<br />
Martha Croston<br />
<strong>St</strong>ephen Curtis<br />
<strong>James</strong> & Amy Daubert<br />
Clyde & Tamara Dickey<br />
Brian & Janet Donley<br />
L. Clifford & Anna Edwards<br />
Jeremy & Shirley Ferris<br />
Fir Evergreen Tree Farm<br />
Five <strong>St</strong>ar Bank<br />
Robert & Patricia Gaffney<br />
Mary Gallagher<br />
Doug & Beverly Gilbert<br />
Jack & Dorothy Graham<br />
Tomi Greeley<br />
<strong>St</strong>ephan Greenberg, MD<br />
Jennifer Guthrie<br />
Cheryl Bea Hammond<br />
Robert & Ruth Hart<br />
Nancy Houy<br />
Harold Kittell<br />
Kate Kreger<br />
Kiera Kuhn<br />
Nancy Kull<br />
Lamac Unlimited, Inc.<br />
Joan Lecceardone<br />
Jean Lemen<br />
Elizabeth Lieb<br />
Philip & Beverly Loree<br />
Margaret Lynch<br />
Arlene Maker<br />
Pamela Manktelow<br />
Marino Trust<br />
Shirley McCourt<br />
Don McManus<br />
Sharon McQuate<br />
Kimberly Meacham<br />
Judy Noble<br />
Bernice Ordway<br />
June Pieklo<br />
Mary Tobin & Mary Pollinger<br />
Bruce & Nancy Potter<br />
Debora Quinlan<br />
<strong>James</strong> & Mary Kay Rahmlow<br />
Phena Roe<br />
Grant Seaman, DVM<br />
Paul & Constance Shephard<br />
Eric Shults<br />
William Sirianni<br />
Brenda Sobeck<br />
Tammy Soper<br />
Debra <strong>St</strong>egenga<br />
Rodney & Mary Teribury<br />
Brenda Thomas<br />
Union University Church<br />
Thomas Valentine<br />
Gerald & Jean Vanwie<br />
Laura Vetter<br />
Wayland Lion’s Club<br />
Nancy Weyand<br />
Dr. & Mrs. Robert Whelpley<br />
Wirth & Company Health Care<br />
Funding, Inc.<br />
Eleanor Young/In memory of<br />
Peter Arcangeli<br />
STAKEHOLDERS –<br />
GIFTS OF $1 - $99<br />
Norman & Nancy Aborjaily<br />
Richard Alger<br />
American Baptist Women of <strong>St</strong>euben<br />
Association<br />
American Legion, Inc./Arthur H.<br />
Cunningham Post #440<br />
Jayne Amidon<br />
Jeanie Andrus<br />
Anonymous<br />
Leonard Arias<br />
Brenda Armaly<br />
Carla Aslakson Yarnal<br />
Cheryl Austin<br />
Helena Bates<br />
Jennifer Beaty<br />
Jody Bellows<br />
Diane Benedict<br />
Linda Blauers<br />
Neva Bossard<br />
Lisa Boyle<br />
Paula Buchinger<br />
Joyce Burguess<br />
Helen Burke<br />
Debra Cameron<br />
Linda Campese<br />
Ruth Cappadonia<br />
Deloris Carlton<br />
Nancy Carretto<br />
Phyllis Cassidy<br />
Michael Cavanaugh<br />
Mark Churchman<br />
Susan Cieslak<br />
City of Hornell Housing Authority<br />
Jacob Clark<br />
Marlene Cocchetto<br />
Robert & Judith Condrate<br />
Mary Ellen Cornetta<br />
Corning East High School Extra<br />
Curricular Activities Fund<br />
Robert & Phyllis Covel<br />
Gordon & Ruth Cragg<br />
Tammy Criss<br />
Kimberly Crist<br />
Scott & Sue Cunningham<br />
John Cwynar<br />
Thomas Dailey<br />
Jim & Barb Davis<br />
Lois Davis<br />
Mary Agnes Davis<br />
Joey Deeter<br />
Robert & Patricia Degroot<br />
Milene Dexter<br />
Diageo North America<br />
Brenda Dodge<br />
Christopher Donegan<br />
Harold & Helen Donelson<br />
Judy Dreyer<br />
Thomas Dugo<br />
Susan Dunning<br />
Robin Duryea<br />
Meghan Dwyer<br />
Grace Eagan<br />
Susan Egger<br />
Elaine Egmond<br />
Jennifer Eicher<br />
Nancy Emerson<br />
Walter & Arlene Emo<br />
Jack & Donna Emrick<br />
Louis Ensani<br />
Kurt Etter<br />
Shelly Eymer<br />
Gary & Barbara Fisher<br />
John & Sally Florence<br />
Marie Foreham<br />
Marie Therese Forhan<br />
Sandra Fuller<br />
Kimberly Gayhart<br />
Kimberly Gelder<br />
Laura Giglio<br />
Good Search<br />
Patricia Green<br />
Kelly Grillo<br />
Philip & Ruth Harvey<br />
Cynthia Henry<br />
Linda Henshaw<br />
Robert & Eleanor Hillman<br />
Eugene & Linda Hosmer<br />
Diana Hovorka<br />
Jodi Howe<br />
Phyllis Hoyt<br />
Julie Hulett<br />
Barbara Hurd<br />
Brenda Hurlburt<br />
Italian American Women’s Club<br />
Teresa Jenkins<br />
Barbara Johner<br />
Allison Johnson<br />
Elizabeth Johnson<br />
Toni Johnson<br />
David Kelley<br />
Patricia Kent<br />
Mary Kinney<br />
Charles Knighton<br />
Thomas & Joanna Koch<br />
Jennifer Koehler<br />
Cheryl Kramer<br />
William & Patricia LaCourse<br />
Michael Lamphier<br />
Angela Law<br />
Mitzie Learn<br />
Doris Lewis & Lorna Foster<br />
Frank & Lena Libordi<br />
Christopher & Bevin Lynn<br />
Eleanor Mann<br />
Maple City Lions Club, Inc.<br />
Heidi Margeson<br />
Mary Lou Markham<br />
Joan McAllister<br />
Rebecca McCaig<br />
L. Dean & Carolyn McCarthy<br />
Robert McCormick<br />
Jennifer McMahon<br />
David Merriam<br />
Michele Ranger<br />
Millennium Research Group<br />
Amanda Roach<br />
Rachel Roberts<br />
Catherine Rollins<br />
Sandra Rowe<br />
Harold & Diane Miller<br />
Kathy Miller<br />
Marjoe Milliner<br />
Margaret Mitchell<br />
<strong>St</strong>ephanie Mitchell<br />
Bonnie Schuster<br />
Donald & Sheila Moore<br />
Mary Morse<br />
Randall Morse<br />
Linda Mosher<br />
Patricia Mullen<br />
Yolanda Mullen<br />
H. Marilyn Murphy<br />
Susan Murphy<br />
Rochelle Nichols<br />
Diane Nisbet<br />
Howard & Nancy Nisbet<br />
Sherrill Nudd<br />
Dennis & Lynda O’Brien<br />
Arlene O’Dell<br />
Bruce O’Dell<br />
Veronica Oakes<br />
Beverly Packard<br />
Richard Packer<br />
Grace Pearl<br />
Donald & Dolores Pebbles<br />
Charles & Rita Phillipson<br />
Edward Pierson<br />
Kathleen Porcaro<br />
Clyde Quick<br />
Maralyn Reynolds<br />
Verne & Lillian Shattner<br />
Joel Shorts<br />
Cortney Shull<br />
Irene Schu<br />
Jerry & Mary Secondo<br />
Margaret Smith<br />
Mary <strong>St</strong>oddard<br />
Frances <strong>St</strong>one<br />
Julie <strong>St</strong>uart<br />
M’Lissa Sugden<br />
Cindy Tinker<br />
TOPS No. NY300 Hornell<br />
Jane Trescott<br />
Thomas D. Turner<br />
Ellen Tuttle<br />
Patricia Uldrich<br />
United Presbyterian Church<br />
United Presbyterian Women<br />
Justine Valentine<br />
Ronald & Maryanne VanScoter<br />
Sheila Vondracek<br />
Wachovia<br />
Lisa White<br />
Sally Willis<br />
Women of the Moose,<br />
Chapter #620<br />
Wilford & Joan Wraight<br />
Melissa Young<br />
Patricia Zanghi<br />
MEMORIAL DONATIONS<br />
Earl Bliss<br />
Joseph & Judy Ridgway<br />
George Bohomey<br />
Larry & Rose Vosburgh<br />
Clyde Bracken<br />
Almond Village Board<br />
Longin Burzycki<br />
Irene Middleton<br />
John A. Carbone, Sr.<br />
Andrew Carbone & Family<br />
Angeline Claflin<br />
Caroline Wood<br />
Robert Class<br />
Mary E. LaRowe<br />
Dortha Cox<br />
Sara Arcangeli<br />
City of Hornell Housing Authority<br />
A. Richard & Darla Kennell<br />
<strong>James</strong> & JoAnn O’Heron<br />
Matthew & Paula Penna<br />
Patricia Dobson<br />
Alice Aultman<br />
Regina Boyd<br />
Thomas & M. Susan Boyle<br />
Francis & Charlotte Giglio<br />
Thomas & Deborah Gray<br />
Emily Griffiths<br />
Jane Jamison<br />
Joseph & Leonor Jennings<br />
William & Martha Parks<br />
Sheila Vrenna<br />
Joan Zurad & Family<br />
Connie Ells<br />
Marion Friend<br />
Eleanor Fitzgerald<br />
Sara Arcangeli<br />
Martha Jean Glover<br />
Marion Friend<br />
Frances Gorton<br />
Alan & Geraldine Dudley<br />
Mildred Dudley<br />
John Meacham<br />
Dorothy Tinklepaugh<br />
SJMH Emergency Dept. <strong>St</strong>aff<br />
SJMH Switchboard &<br />
Registration <strong>St</strong>aff<br />
Mary Louise Hammond<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> <strong>Hospital</strong> Auxiliary<br />
Barbara Hawkins<br />
W. Dean & Kathleen Bertch<br />
Dorothy Clark<br />
Daniel & Michelle Dunn<br />
Susan Dunning<br />
Eloise Hilsdorf<br />
<strong>St</strong>even & Patricia Knapp<br />
Patricia Lapiana<br />
Joseph & Patsy McCormick<br />
Marcia Lynne Manley<br />
Ronald & Margaret Mauro<br />
Patricia Moon<br />
Mary Joan Rees<br />
Carol Rossman<br />
John & Marilyn Tripp<br />
Margaret Volpe<br />
Louise N. Hurlburt<br />
ACES Alfred <strong>St</strong>ate College<br />
<strong>James</strong> & Josephine Nosky<br />
Jean Jackson<br />
Clare Jackson<br />
Elnora Jacobs<br />
Jackson & Constance Morris<br />
Phyllis Jenkins<br />
Peggy Lynch<br />
Arthur Karnes<br />
Edith Ellis<br />
Margaret Favalo<br />
Barbara Hardy<br />
<strong>St</strong>euben Trust Company Employees<br />
David Lamphier<br />
Joseph & Patsy McCormick<br />
Mary F. Noble<br />
Kevin & Rosemarie Aubin<br />
Integrated Procurement<br />
Italian American Women’s Club<br />
Dennis & Dorina Kelsey<br />
<strong>St</strong>even & Jennifer Kelsey<br />
Barbara Nardecchia<br />
Arlene O’Dell<br />
Judith Ordway<br />
William & Mary Patti<br />
Mary Petrelli<br />
Mr. & Mrs. Dominic Petrelli<br />
George & Rene Richardson<br />
Albert & Etty Yenni<br />
Perham Family Members<br />
Mary Perham<br />
Robert Platz<br />
Sean Barnes<br />
Richard & Donna Brass<br />
Kimberly, Margaret & Hannah<br />
Calkins<br />
Wilbur & Martha Card<br />
Kerry Davis<br />
Mike Davis<br />
Gail Ellis<br />
Charlene Fowler
<strong>2009</strong> DON O RS (CONT.) NEW PHYSIC IANS <strong>2009</strong><br />
Richard & Anita Friends<br />
Victor & Jean Green<br />
Scott Helgeland<br />
Larue & Audrey <strong>James</strong><br />
Jeremiah Kohut<br />
Angela Leach<br />
Kim Marciano<br />
Greg Meeks<br />
Charlie Painter<br />
Mark & Cynthia Platz<br />
Sue Rhitenour<br />
Essie & Samantha Bassett<br />
Lewellyn Robinson<br />
George & Catherine Ott<br />
Libby Schlossberg<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> <strong>Hospital</strong> Auxiliary<br />
Paula A. Thielges<br />
Bennett’s Buick Chevrolet<br />
<strong>St</strong>orm & Karen Bouck<br />
Daniel & Susan Cotter<br />
David & Dorothy Hurlburt<br />
Carl & Kay Johantgen<br />
Dean & Irene Keifer<br />
Mary Kinney<br />
Lawrence & Bonnie Kirkum<br />
Francis & Edna Marino<br />
George & Catherine Ott<br />
Karen Rasmussen<br />
Robert & Helen Rasmussen<br />
Ronald & Jane Rasmussen<br />
<strong>St</strong>ephen & Laura Rasmussen<br />
Catherine Rauber & Family<br />
Belmont & Jacqueline <strong>St</strong>ephens<br />
Gerald & Jean Vanwie<br />
Walter E. Baird & Sons Funeral<br />
Home, Inc.<br />
Henry M. “Meg” Vance, Jr.<br />
I.B.E.W. Local Union 83<br />
Dolores G. Whitney<br />
Beverly Harding<br />
Ricky & Lois Whitney<br />
Victor Whitney<br />
Freida Woodham<br />
Jane Oxx<br />
Kenneth & Diane Reimels<br />
FOUNDER’S CLUB MEMBERS<br />
Spencer & Carol Annabel<br />
Sara E. Arcangeli<br />
Linda Blauers<br />
Bryne Dairy, Inc.<br />
William & Diane Burch<br />
Bijon & Meera Chaudhuri<br />
William G. Connors (deceased)<br />
Norman H. Curtis<br />
Father <strong>James</strong> Early Council 243<br />
Knights of Columbus<br />
Henry H. Guenther (deceased)<br />
Louise Janello<br />
Javen Construction<br />
Joann M. Johnson<br />
Larry & Barb Jones<br />
Joyce & John (deceased)<br />
Kelly<br />
Nancy C. Kull<br />
Robert J. McNelis<br />
Maple City Savings Bank<br />
Mark Morrissey<br />
Palmer Goodell Insurance<br />
David Parmley<br />
Mary Ann Parmley<br />
Bill & Tamara Pullman<br />
QCI Asset Management<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> <strong>Hospital</strong><br />
Auxiliary<br />
<strong>St</strong>euben Trust Company<br />
Mary G. Thacher (deceased)<br />
The Gunlocke Company<br />
The Hornell Association<br />
Transitair, Inc.<br />
Transportation & Transit<br />
Associates, LLC<br />
Raja V. Rao, MD,<br />
rejoined <strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> as Chief of Psychiatry for its behavioral<br />
health services in June, <strong>2009</strong>. A seasoned professional, Dr. Rao has<br />
worked in the Southern Tier for nearly thirty years as a consulting<br />
or practicing Psychiatrist. He completed his Doctor of Medicine at<br />
Gandhi Medical College (India) and his Psychiatry Residency at City<br />
Irvin C. Oh, MD,<br />
is <strong>St</strong>. <strong>James</strong> <strong>Mercy</strong>’s newest Orthopedic Surgeon. He specializes<br />
in treating joint disease, feet problems, and sports injuries, and<br />
has published a number of papers on orthopedic procedures and<br />
research. Dr. Oh attained his Bachelor degree from the University<br />
of Wisconsin, and his Doctor of Medicine from Kosin University<br />
College of Medicine (Korea). He completed his Residency at<br />
Samsung Medical Center and Clinical Fellowship at the <strong>Hospital</strong> for<br />
Nancy Ebling, DO,<br />
came to <strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> in <strong>2009</strong> as a <strong>Hospital</strong>ist. Board-certified in<br />
Internal Medicine, she received her Medical Doctorate from Lake<br />
Erie College of Osteopathic Medicine and did her Residency at<br />
Sisters of Charity <strong>Hospital</strong> in Buffalo. As a <strong>Hospital</strong>ist, Dr. Ebling<br />
specializes in adult medicine and has sole responsibility in caring for<br />
<strong>St</strong>. <strong>James</strong> <strong>Mercy</strong> Health System, Inc.<br />
<strong>2009</strong> AUDITED FINANCIAL INFORMATION<br />
(dollar amount in thousands)<br />
<strong>2009</strong> 2008<br />
OPERATING REVENUES $60,608 $64,249<br />
Salaries and Benefits 34,272 37,974<br />
Supplies & Other 23,682 24,198<br />
Interest & Depreciation 3,949 4,390<br />
OPERATING EXPENSES $61,903 $66,562<br />
OPERATING LOSS (1,295) (2,313)<br />
INVESTMENTS, RETURNS, NET 1,672 (2,889)<br />
EXCESS (DEFICIT) OF REVENUES $377 ($5,202)<br />
OVER EXPENSES
MISSIO N<br />
MISSION<br />
Faithful to our sponsor, the Sisters of <strong>Mercy</strong>, <strong>St</strong>. <strong>James</strong><br />
<strong>Mercy</strong> Health System, a member of Catholic Health East, is<br />
a community of persons committed to being a transforming,<br />
healing presence within the rural communities we serve,<br />
particularly addressing the needs of the poor, underserved and<br />
disadvantaged.<br />
VISION<br />
Inspired by our Mission and committed to our Core Values, <strong>St</strong>.<br />
<strong>James</strong> <strong>Mercy</strong> Health System will achieve excellence in all we<br />
do, creating a system that empowers our rural communities, the<br />
poor, underserved and disadvantaged to achieve optimal health<br />
and quality of life.<br />
CORE VALUES<br />
Reverence For Each Person: We believe that each person<br />
is a manifestation of the sacredness of human life.<br />
Community: We demonstrate our connectedness to each other<br />
through inclusive and compassionate relationships.<br />
Justice: We advocate for a society in which all can realize their<br />
full potential and achieve the common good.<br />
Commitment To Those Who Are Poor: We give priority to<br />
those whom society ignores.<br />
<strong>St</strong>ewardship: We care for and strengthen the ministry and all<br />
resources entrusted to us.<br />
Courage: We dare to take the risks our faith demands of us.<br />
Integrity: We keep our word and are faithful to whom we say<br />
we are.<br />
411 Canisteo <strong>St</strong>reet<br />
Hornell, New York 14843<br />
www.stjamesmercy.org
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