UHSM News 2014-09

NEWS
News from Wythenshawe & Withington Hospitals Autumn 2014
£12million A&E department
redevelopment plan moves
a step closer
See page 5
INSIDE
Healthier
Together -
Have your
say
Page 3
Foundation
Trust
Membership
Update
Page 6 Page 8
1,000th
transplant
patient
celebrates
It’s child’s
play for
UHSM’s new
addition
Page 9
Sunday 28th
September 2014

Chairman’s Update
Hello,
A warm welcome to the latest
edition of UHSM News, which
contains news and updates about
all the latest developments at
the University Hospital of South
Manchester NHS Foundation Trust.
As you may know, a consultation
called Healthier Together was
launched at the beginning of July
and is asking the public to decide on
the type and structure of healthcare
services they would like to see in Greater Manchester in the
future.
As a Trust, we support completely the need to review
and revise how we deliver the services that our patients
deserve. However we are concerned that the consultation
options fail to recognise UHSM as a ‘fixed site’ specialist
hospital and that we are already a major emergency site,
with a large number of life–saving specialities on which not
only patients in South Manchester rely, but the whole of
Greater Manchester and beyond.
This is why we are asking for your support to protect
specialist services at UHSM. You can find out more about
how you can have your say in this consultation and attend
one of the listening events in your area on page 3.
I am also looking forward to meeting our members
again at our annual trust Open Day on Sunday 28th
September which I do hope you’ll be able to attend.
This year, our Open Day will be themed to celebrate our
transplant service which has recently carried out our
1,000th transplant. We are one of only five heart and lung
transplantation centres in the UK.
In this issue, we’ll also bring you up to speed with our
£12million investment plan to extend our A&E department.
The plans have been agreed, with work beginning later this
year and set to be completed by Autumn 2015.
Thanks to the generosity of thousands of listeners to
Greater Manchester’s Key 103 radio station, our Starlight
Children’s Outpatients Department is having an old unused
courtyard replaced with a brand new sensory garden safe
for our smallest patients over the summer.
From the Manchester Asthma and Allergy Study
celebrating its 18th birthday with a big party at UHSM to
a young student on secondment to UHSM grabbing the
headlines with her research work on cystic fibrosis – there’s
plenty of good news in this edition and we’re very proud of
a number of our members of staff who have also recently
received awards.
I do hope you enjoy reading this edition.
With warmest regards,
Felicity Goodey CBE DL
Chairman
Cover image: Brenda Sutcliffe, Directorate Manager, Urgent
Care, together with Lesley Watson, Consultant and Joanna
Jarvis, Matron look at the artist’s impression of the new A&E
redevelopment.
UHSM cardiac team do
the double at Advancing
Healthcare Awards 2014
Congratulations to the team from University Hospital
of South Manchester NHS Foundation Trust’s Cardiac
Diagnostic Unit who scooped two awards at the recent
Advancing Healthcare Awards.
The Cardiac Diagnostic Unit won the ‘The Chief
Scientific Officer’s Award for Clinical Leadership’ for the
introduction of new, non-invasive functional imaging
methods within the North West Heart Centre which
support the rapid access chest pain clinic (RACPC). The
team also walked away with the overall winners’ prize on
the night too.
This unique service has not only simplified a complex
patient referral pathway but has life-saving implications
as patients are seen quickly and receive the optimal
investigation at their time of visit. Both negative and
positive clinical findings are instantly made available to
the patients and those with more serious conditions can
be admitted directly from the clinic to undertake coronary
angiography.
Keith Pearce, Consultant Cardiac Physiologist, and
Martin Stout, Clinical Academic Researcher, were part of
the UHSM team who attended this prestigious ceremony,
held at the iconic Grand Connaught Rooms, London.
Judges applauded the patient-centred project and
praised the multi-disciplinary involvement to simplify a
complex system.
Another member of the team, Samantha Thorn,
recently received a ‘Rising Star’ Award from the same
organisation recognising her clinical diagnostic role.
Martin Stout and Keith Pearce
Healthier Together consultation
Support UHSM: Wythenshawe to stay as a Specialist Hospital
Changes to the healthcare
system in Greater
Manchester are taking
place under a review called
Healthier Together. It
proposes to make changes
to integrated care and
primary care, which make
up community-based
services, and hospital care.
Healthier Together is
reviewing 10 hospitals which
provide emergency surgery
and care – and the proposals
are currently out to public
consultation.
These changes to specialist
emergency care are necessary
and University Hospital of South
Manchester NHS Foundation Trust
(UHSM) completely supports this
need to change for our patients. We
also recognise the need to make
these improvements to patient care.
UHSM is already a part of this
change and we firmly believe that
we have an integral part to play
in continuing to provide specialist
emergency care to our patients – the
people of South Manchester and
beyond.
Patients are at the heart of
everything we do at UHSM, and we
are very proud of the high quality
local and specialist emergency
services that we currently provide.
UHSM is investing £12million to
Healthcare
in Greater
Manchester
is changing
Best care for me
“ Getting high quality hospital care every
day of the week.”
Tell us what you think and help change
the future of your health service.
www.BestCareGM.nhs.uk
0800 888 6789
expand the Emergency Department
and this will be completed in Autumn
2015.
Healthier Together is proposing
that emergency specialist care is
centralised at four or five fixed site
‘Specialist Hospitals’. Three sites
have already been identified as
Specialist Hospitals – Salford, Central
and Oldham. A further one or two
hospitals are still to be selected:
UHSM or Stockport, and Wigan or
Bolton.
However, we feel the initial process
was flawed in not identifying UHSM
as a specialist emergency hospital
at the first stage. UHSM is already a
specialist emergency centre – with
major trauma status – providing
time-critical specialist care for
patients during that once-in-alifetime
emergency situation.
How you can show your support:
Complete the Healthier Together questionnaire which is available online
at: www.healthiertogethergm.nhs.uk
The strongest options to keep specialist services at UHSM are 4.3, 5.2 or
5.3. The consultation runs until September 30th, 2014.
To find out more about the other listening events across the region
please visit the Healthier Together website – www.healthiertogethergm.
nhs.uk or pick up a leaflet from your local surgery, pharmacy or hospital.
Alternatively you can speak to one of the Healthier Together team
directly on 0800 888 6789 or by email: healthier.together@nhs.net
Why not join the debate on twitter: @healthierGM using the hashtag
#BestCare or on facebook at www.facebook.com/healthiertogetherGM
Finally please contact or write to your local MP and show your
support for UHSM to remain as a Specialist Hospital http://findyourmp.
parliament.uk/
Right care / Right place / Right time.
We are one of the best located
and, with direct Air Ambulance
access, one of the best-equipped
organisations to provide specialist
emergency care. It is vital for our
patients that we continue to provide
life-saving care to the people of
Greater Manchester and beyond.
Although it is only major
emergency services under review,
an unintended consequence of not
being chosen as a specialist hospital
would inevitably mean our ability to
maintain and enhance our specialist
services could be compromised.
We are NOT saying that our
world class specialisms would be
immediately affected, but there may
be an unintentional wider impact on
our specialist portfolio. This includes
general acute, chest, trauma and
orthopaedic, vascular, plastic, head
and neck and ear, nose and throat
surgery. We are the only site in
Greater Manchester to possess such a
comprehensive portfolio and thoracic
and plastic surgery are unique to
UHSM.
We believe it is critical that we
should be one of the Specialist
Hospitals chosen so we can continue
to provide the highest level of
emergency care for our patients. We
are urging you now to show your
support for UHSM.
We already work collaboratively
with a number of NHS providers
within Greater Manchester with the
aim to provide safe and high quality
services for our patients and we will
continue to do so.
2
3

Manchester Asthma and
Allergy Study celebrates
18th birthday
In July 2014, the Manchester
Asthma and Allergy Study (MAAS) –
a research project run by University
of Manchester researchers and
University Hospital of South
Manchester – celebrated its 18th
birthday with a big party for all the
participants.
MAAS began in 1995, although
the first children were born in 1996,
when investigators Professor Adnan
Custovic and Professor Angela
Simpson, with support from Sister
Bridget Simpson and Professor Ashley
Woodcock began screening pregnant
women in the antenatal clinics of
Wythenshawe and Stepping Hill
Hospitals.
After talking to thousands of
women in the early stages of
pregnancy and also their partners,
the MAAS team recruited more than
1,000 families and they have been
following the 1,184 babies born
throughout 1996 and 1997 ever
since.
Since June 2014, the patient
experience team at UHSM has been
encouraging patients who receive
A&E treatment at Wythenshawe
Hospital to use a free text message
service to provide timely feedback
about the quality of their care.
The service, introduced last
month, is the newest way UHSM
patients are being asked to
take part in a NHS-wide patient
recommendation initiative known as
the Friends and Family Test.
Patients are asked whether they
would recommend our services
to family and friends if they need
similar care and this feedback
The study was designed to
investigate risk factors for the
development of asthma and allergies.
Along the way, researchers have
made many important discoveries
including:
l
Creating a blood test for peanut
allergy
l
Showing children who were
overweight at age 3 were more
likely to have a wheeze and
persistent eczema (up to 8 years)
l
Showing that children who receive
antibiotics before their first birthday
are at slightly increased risk of
developing asthma, but are not at
increased risk of allergies.
As the children are now
approaching their 18th birthdays,
the MAAS study team invited them
and their parents to a special open
evening at UHSM to meet the ‘behind
the scenes’ team and learn more
about how they have contributed to
helps us to identify areas for
improvement.
Patients discharged from UHSM’s
A&E department have been offered
the option of filling out feedback
cards, or via an online form on the
UHSM website since the Friends
and Family Test was introduced
nationally in April 2013.
However, some of the Trust’s
monthly scores revealed a lower
than expected response rate from
the busy department.
Alicia Lucas, UHSM Patient
Experience Matron said; “We’ve had
an initial, positive reaction to the
introduction of the text message
One of the MAAS participants discusses
his experiences over the last 18 years.
the study’s important findings and
results.
The major strength of the MAAS
study has been that by following
the same children as they grow up,
researchers can see how diseases
develop longitudinally and have
collected information before
symptoms start, which prevents
‘recall bias’.
To find out more about the study
visit: www.maas.org.uk
Patient Feedback: How are we doing?
feedback service in A&E, and it
stands to reason that’s because
people use their mobile phone to
contact friends and family after
being discharged.
“We would like to encourage
patients to reply to the free text
message that we will send them,
as the more information we
receive, the more thorough our
understanding of patient experience
is and the more we can improve
services as a result.”
The latest Friends and Family Test
score for UHSM can be found on our
website and in a leaflet at each of
UHSM’s A&E reception desks.
NEWS
£12million A&E department redevelopment
plan moves a step closer
UHSM has moved a step closer
to redeveloping its existing A&E
facility to improve patient care.
The £12million investment project
will see the current structure, built
in 2000, transformed to meet the
increased activity levels that have
been made on the service since its
original inception.
The Trust is working with a team of
international experts who specialise in
the design of emergency departments.
The aim is to bring about substantial
improvements in patient pathways,
create a better patient experience and
allow the staff and emergency teams
to manage workloads more efficiently.
The planned redevelopment is set
to provide additional, reconfigured
and upgraded major and minor
injury facilities. There will also be
two additional resuscitation bays,
bringing the total to eight, while the
revised layout will give UHSM new
opportunities with which to deliver
their services in a number of different
ways.
Dr Attila Vegh, UHSM Chief
Executive, said; “This is great news for
both the Trust and the people of south
Manchester and the surrounding area.
“The redevelopment of the A&E
facility is a major investment,
financially and emotionally, to the
way that we will provide and deliver
our health services to the public.
“Looking at the artist’s impression
Looking forward: an artist’s impression of what patients
and visitors to UHSM’s A&E department will experience
from Autumn 2015
of our A&E department, it’s amazing
to think that very soon the developers
will be moving in, transforming the
building and working with us to create
our vision of a facility that can meet
the demands of today’s healthcare for
the foreseeable future.”
The Trust hopes the new A&E
facility will be operational by Autumn
2015.
UHSM Student Midwife named Nursing
Times Student Midwife of the Year
A student midwife from UHSM has
been named 2014 Student Nursing
Times ‘Student Midwife of the Year’
at their prestigious annual awards.
Ailsa Gaskill-Jones was announced
as the winner at a ceremony in
London in May.
Ailsa was initially nominated by
The University of Manchester and
she had to provide testimonials from
academic staff, mentors in practice as
well as from women she had provided
care in support of her submission.
In selecting Ailsa as their winner,
Student Nursing Times judges said
that she ‘demonstrated all round
qualities of a worthy winner not just
within NHS services but also
to the needs of the individual
woman. She is passionate and
inspiring and has a vision of
midwifery for the future.’
Ailsa said; “I am extremely
flattered and proud to have
received this award. I am very
grateful to all my mentors
in practice for their support
during my placements. I feel
this award is testament to
the mentorship and learning
I have received and as such some of
the credit has to go to my colleagues
at UHSM.”
Ailsa is extremely well-regarded by
Student Midwife Ailsa Gaskill-Jones, pictured with
new mum Panna Sharma and baby Krish.
all of her colleagues in our maternity
unit and they are delighted that
she has been recognised for her
enthusiasm and dedication.
4
5

Foundation Trust membership
The Governors (l to r): Margaret Hughes, Kaye Gardner, Suzanne Russell, Sidney
Travers, Marcella Wilkinson, Marguerite Prenton, Syed Ali, John Churchill, Michael Kelly,
Cliff Clinkard, Chris Templar
Governor elections 2014
Are you interested in learning more
about your local health services and
helping to shape them in the future?
Would you like to meet new people
and face challenging situations? Maybe
you would like to give something back
to your community or represent your
UHSM colleagues? If so, a Governor role
may be just what you are looking for.
Why do we have a Council
of Governors?
Foundation Trusts are locally
accountable and by allowing people
to have a voice, we are able to work
with communities to develop services
in a way that meets the needs of local
Area
Public Governor (part of Trafford) 1
Public Governor (part of South Manchester) 1
Public Governor (rest of England and Wales) 3
Staff Governor (Nursing and Midwifery) 2
Staff Governor (non-Clinical) 1
Staff Governor (Employees working at the Trust under PFI
arrangement)
people. Public Governors are elected
by our members to represent them
on the Council of Governors, which
also includes members of staff and
representatives from stakeholder
organisations.
What do Governors do?
Governors have certain statutory
functions to fulfil as set out by Monitor,
the sector regulator for health services
in England. Governors also meet and
speak with members to canvass their
opinions. Governors are required to
attend Council of Governors meetings
and attend regular training sessions
to help them keep up to date with the
work of UHSM.
2014 elections
Elections to join the Council of Governors will run during Autumn 2014 to fill the
following vacant seats:
No. of seats
If you would like to register your interest in standing as a Governor in any of
these constituencies or if you have any questions about becoming a Governor,
please contact the Foundation Trust office on 0161 291 2357 or email:
foundationtrustoffice@uhsm.nhs.uk
1
Meet the Governors
NHS Foundation Trusts are ‘owned’ by
their members and have a Council of
Governors to represent the views of
patients, public, staff and partners.
At present the UHSM FT Council of
Governors are:
Public Governors
Trafford: Marguerite Prenton, Kaye
Gardner and Peter Turnbull
South Manchester: John Churchill,
Margaret Hughes, Sidney Travers, Syed
Ali, Michael Kelly, Martin Rathfelder and
Suzanne Russell
Stockport: Sharan Arkwright and
Marcella Wilkinson
East Cheshire: Chris Templar
Rest of England and Wales: Alex
Watson and Shneur Odze
Staff Governors
Emma Hurley - Medical Practitioners
and Dental Practitioners
Nicola Child - Nursing and Midwifery
Staff
Lesley Coates - Other Clinical Staff
Cliff Clinkard - Volunteers working
within the Trust
Appointed Governors
Cllr Tracey Rawlins - Manchester City
Council
Cllr Chris Boyes - Trafford MBC
Members have a vital role in
Foundation Trusts and can play their
part in the way healthcare is delivered
within their community.
UHSM is constantly looking to recruit
new members of the public to join their
vibrant and engaging membership
so they can support the work of the
hospital, improve the health services
we provide and give a little back to
their community.
Members can contact Governors
via the Foundation Trust office by
calling 0161 291 2357 or email:
foundationtrustoffice@uhsm.nhs.uk
Dates for your
diary
Council of Governors meetings
2014
Wednesday 3rd September
Tuesday 9th December
All meetings commence at
5.00pm in Seminar Room 3, ERC.
Members are welcome to attend
these meetings by contacting the
Foundation Trust office.
Open Day (1,000th transplant
celebration) and Annual
Members’ Meeting 2014
Sunday 28th September
Open Day 11.00am - 3.00pm
Annual Members’ Meeting starts at
3.00pm
Board of Directors meetings 2014
Thursday 28th August
Thursday 25th September
Thursday 23rd October
Thursday 27th November
Thursday 18th December
For further information please
visit the Trust Board section of the
UHSM website.
Keeping you posted
We endeavour to provide the most
effective service possible to support
our membership and the work we
undertake on behalf of UHSM. One
of the procedures we would like to
change in the future is the way we
deliver our communications and
newsletters including UHSM News.
Therefore we are asking our
members to provide us with their
email address, if they have one,
so we can email any future news
and communications. To help us
achieve this please contact the FT
office on 0161 291 2357 or email:
foundationtrustoffice@uhsm.nhs.uk
Community radio station,
Wythenshawe FM has been given the
royal seal of approval, receiving the
Queen’s Award for Volunteering.
In June, Wythenshawe FM presenter
and UHSM volunteer, Mike George
– along with two other volunteers –
attended a Garden Party at Buckingham
Palace to officially receive the award in
recognition for their hard work.
A number of members of the Royal
Family, including Her Majesty The
Queen, were in attendance.
This distinguished award is the highest
that a volunteer organisation can
receive in the UK. It was in recognition
of the time Mike and the team commit
to the radio station, empowering
and encouraging the residents of
NEWS
Sunday 28th September, 11.00am - 3.00pm
ENTERTAINMENT
INTERACTIVE
DISPLAYS
(1,000th transplant celebration)
2014
TOURS OF
HOSPITAL
DEPARTMENTS
LIGHT
REFRESHMENTS
All members are invited to the Trust’s Open Day which
this year will be themed to celebrate our heart, lung and
transplant services, as we have recently carried out our
1,000th transplant.
The Annual Members’ Meeting starts at 3.00pm
We look forward to seeing you there!
Wythenshawe community radio receives
prestigious Queen’s Award for Volunteers
Wythenshawe to utilise the service to
voice their views and opinions, including
the strong link with UHSM patients via
the bedside radio units.
As winners, the team received a
certificate signed by The Queen and a
domed glass crystal. They will also be
allowed to proudly display the Queen’s
Award for Volunteers emblem, known as
the MBE for volunteers.
Every Thursday between 2.00pm
and 3.00pm, patients can listen to
Hospital Heartbeat – a dedicated show
combining song requests from our
patients with news from UHSM.
Patients can also tune in at any
time of the day for live programmes,
including breakfast, lunch and drivetime
shows.
6
7

Maternity
unit open
day success
On Saturday 21st June, the
maternity unit at University
Hospital of South Manchester
NHS Foundation Trust (UHSM)
held its second open day.
The event was a huge
success with more than 80
couples and their families
attending. Staff on the
unit received very positive
feedback about their work,
the support they provide to
families and the facilities on
the unit.
They are planning further
open days at the unit on
Sunday 21st September and
Sunday 16th November,
where there will be tours of
the department, cakes and
refreshment stalls, as well as
stalls from Clarins and John
Lewis.
Everyone is welcome.
8
Sunday 28th
September 2014
UHSM’s 1,000th transplant
patient celebrates birthday
she thought she would never
see
Recently former cafe worker Laurie
Pope celebrated the 26th birthday she
feared she would not live to see, thanks
to a double lung transplant at UHSM’s
renowned transplant unit.
Laurie, from St Annes on Sea in
Lancashire, is UHSM’s 1,000th transplant
patient. Born with cystic fibrosis, she
had been given only months to live,
when she received a telephone call from
the transplant coordinator about the
immediate surgery in April 2014.
Surgeons Rajesh Shah and Ayyaz Ali
and their transplant team operated on
Laurie, to remove her diseased lungs
and replace them with the donor lungs.
She remained in hospital, under the
care of UHSM’s internationally-known
cardiothoracic unit.
“They’ve given me my life back,” says
Laurie. “I did not have a life before. I
could not breathe or walk without being
linked up to oxygen. I had to sleep linked
up to a machine to help me breathe.
Cystic Fibrosis breakthrough
thanks to UHSM medical student
A medical student has made a major
discovery, which will help doctors
diagnose and treat patients with Cystic
Fibrosis (CF).
What started as a standard summer
secondment to UHSM for Jo Armstead,
21, from Altrincham has led to her work
being published in a prestigious journal
and gaining recognition by one of the
world’s leading fungal experts.
Having spent hundreds of hours
accessing data from 30 countries, Jo
discovered that there are more than
75,000 people with the genetic disorder,
of whom half are over 18 years with
50 per cent infected by the fungus,
Aspergillus.
Professor David Denning, Director of
the NHS National Aspergillosis Centre
and Professor of Infectious Diseases
in Global Health at The University of
Manchester said; “The life expectancy
of people with CF has been increasing,
but aspergillosis has a major negative
Every couple of
weeks I was back
in hospital for
treatment for an
infection.
“I can’t thank the
surgeons enough
for what they have
done for me. One
of the best things
is to wake up in the
morning knowing
that I’m breathing Laurie Pope
with my own lungs
and without an oxygen mask on my
face.”
Director of UHSM’s transplant unit,
Professor Nizar Yonan, took over Laurie’s
care immediately after the transplant.
He said: “My colleagues and I would like
to wish Laurie a very happy birthday and
we are very proud of what we have been
able to do to give this young woman
the means to live an active life. It was
difficult surgery and it took many hours
to perform. It is incredibly refreshing
to see Laurie recovering and looking so
well.”
Happy Birthday Laurie from everyone at
UHSM.
impact on
many.
“By
painstakingly
crunching the
numbers, Jo has
helped us better
understand
the scale of the
challenge which Jo Armstead
will lead to better
diagnostics and treatment strategies.
There will be many patients who over
the coming years will be grateful to Jo
and her work.”
Jo said; “It has been really great to be
involved in the first project of its kind
ever done with dramatic results and real
opportunities for better health in young
CF sufferers.”
After she qualifies, Jo is considering a
career in acute medicine with expedition
medicine to combine her passions for
the outdoors and travelling.
Results from a NHS breast screening
programme study found a third of
women might benefit from more
frequent mammograms.
Professor Gareth Evans, from The
University of Manchester and chief
investigator for the Predicting Risk of
Cancer at Screening (PROCAS) study,
was speaking at the 9th European
Breast Cancer Conference recently.
The UHSM-based study of more
than 50,000 women participating
in the UK NHS Breast Screening
Programme found that, while
three-yearly screening intervals
are appropriate for the majority of
women, approximately one third
of women are at higher risk of
developing cancer and might benefit
from more frequent mammograms.
Prof Evans said: “Our results suggest
that three-yearly screening is very
effective for around 70% of the
female population, but that those
women who have a higher than
average risk of developing breast
cancer probably require more frequent
screening, particularly as more
advanced cancers were detected in
these women. Screening should be
NEWS
Key 103 breakfast presenters attend ground
breaking ceremony at UHSM’s children’s unit
Key 103 breakfast show presenters
Mike Toolan and Chelsea Norris
joined staff and contractors at UHSM
in a ground breaking ceremony to
celebrate the start of the children’s
unit courtyard renovation.
The courtyard at UHSM’s Starlight
Children’s Outpatients Department
is set to be transformed into a bold,
bright and beautiful play sensory
garden, thanks to a donation from
Key 103’s Cash for Kids charity, which
encourages the people of Greater
Manchester to donate to good causes
in their local area.
Pauline Cope, Starlight Children’s
Unit Manager and a children’s nurse
for nearly 40 years, said; “I’m so
excited that our vision is becoming a
reality.
“As a caring and family-centred
service, we want to offer our visitors
the best facilities and the new
courtyard will be perfect.
“The Starlight Children’s Outpatients
Department is used by 8,000 families
every year, so it was important that
our young patients, as well as their
family and friends, have a vibrant area
to enjoy and explore during their visits,
away from the wards and waiting
room.”
When the ‘Operation Outpatients’
appeal reached its target, UHSM
approached Halsall Lloyd Partnership,
who specialise in regeneration
projects, to take the Trust’s wish list
forward and convert their ideas into a
fantastic, family friendly space, full of
life and colour.
Over the next eight weeks, a team
will rip out the rubble and install the
landscaping elements, designed
specifically to create a space of
sensory stimulation.
The ground breaking ceremony
took place on Tuesday 8th July. Mike
Toolan, along with a number of Key
103 presenters, had previously visited
Groundbreaking event for
the Starlight Children’s
Unit, UHSM
l to r: Philip Smyth (Deputy
Chairman, UHSM), Pauline
Cope (Starlight Children’s
Unit Manager, UHSM), Mike
Toolan
(Key 103 presenter),
Joanne Hurst (Play
Specialist, UHSM), Chelsea
Norris (Key 103 presenter)
and Lee Webster (The
Landscape Group).
the courtyard at the start of the
appeal in April 2013.
Philip Smyth, Deputy Chairman at
UHSM said; “What an extraordinary
project to be part of.
“The health of their child is clearly a
worry for parents and families when
they visit the Starlight Children’s
Outpatients Department, so it’s
wonderful news that we can now offer
them a beautiful space to relax in
while they are with us.”
He added; “On behalf of UHSM, I
would like to thank all of Key 103
listeners for their generosity and the
Key 103 presenters who have shown
such support for this project.”
UHSM-based study suggests some women might
benefit from more frequent mammograms
annual for the small proportion of
women who have an eight percent or
greater risk of developing cancer over
the next ten years.
“This is the largest study of its
kind in the UK, and the results could
have an impact on the whole NHS
Breast Screening Programme. By
incorporating this process of personal
risk assessment into routine screening
practice we can predict and prevent
more breast cancers in the future.”
Further information about PROCAS
can be found on the UHSM website
and the Cancer Research UK website.
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NEWS
10
In brief
UHSM Nursing Home
Case Management Team
are ‘highly commended’
at the Patient Safety
and Care Awards 2014
In July, Sue Simcock, Bev
Armitt and Dr Lindsey
Wileman (pictured below),
from UHSM Nursing Home
Case Management Team
attended the Patient Safety
and Care Awards 2014
at the Grosvenor House
Hotel, London, having been
chosen as finalists in the
Dementia Care category.
Although they were not the
ultimate winners, they were
delighted to receive a ‘highly
commended’ for all of their
hard work.
UHSM teams shortlisted
for Nursing Times Award
2014
At the Nursing Times Awards
2014 which take place on
29th October 2014 in London,
UHSM have two nominees
up for awards. Debbie Smith
and the Macmillan team have
been shortlisted as finalists for
the ‘Cancer Nursing’ category
while Sally Madden and the
Patient Experience team
have also been shortlisted as
finalists in the ‘Care of Older
People’ category. Good luck to
everyone.
Volunteers
Volunteers are a vital part of our Trust
and are essential to the way that we
deliver our services, the people we
support and the public’s perception of
us as an organisation.
Cliff Clinkard, Governor for UHSM
Volunteers, offers us a personal insight
into why he gives his time and energy
to the Trust.
Cliff said; “I first became a volunteer
at the hospital in 2003 following my
cardiac surgery the previous year. In
2013, I was pleased to be awarded
my 10 year service certificate at the
Volunteers’ Christmas Lunch by UHSM
chairman Felicity Goodey. I felt that the
time had, enjoyably, flown by. However
some of the volunteers who attended
the lunch received certificates for more
than 20 years of service, so that is
something to aim for.
“In 2009, I was proud to be elected
to represent UHSM volunteers on the
Council of Governors. Our Trust is
unique in the fact that it is the only one
that has a Volunteer Governor, which
allows me to champion our volunteers.
Manchester will become one of the
country’s leading centres for heart
surgery and cardiology services, under
a bold initiative announced by two of
the city’s leading teaching hospitals.
The Boards of UHSM and Central
Manchester University Hospitals NHS
Foundation Trust (CMFT) have signed
Heads of Terms to develop a single
cardiac service providing care for
patients in Greater Manchester and the
North West. The Trusts have an existing
collaboration with The University of
Manchester focusing on research into
cardiovascular health as part of the
Manchester Academic Health Science
Centre (MAHSC) partnership.
Over the coming months a team from
both hospital Trusts, in conjunction
with Professor Ian Jacobs, MAHSC
Director and Dean of the Faculty of
Medical Sciences at The University
At present we
have more than
500 volunteers
working in all
areas of both
Withington and
Wythenshawe Hospitals.
Manchester cardiac
services join forces
Cliff Clinkard, Governor
for University Hospital
of South Manchester
NHS Foundation Trust
(UHSM) Volunteers
“I am also a volunteer for the Ticker
Club, a charitable cardiac patient
support group based at Wythenshawe
Hospital. The idea is that members of
the club visit patients, both prior to
and following their surgery, offering
support and reassurance based on our
own personal experiences. We also
meet patients in our cardiac outpatient
clinics when they first visit following
diagnosis.
“I have to say that all the UHSM
volunteers, no matter what job they
are doing, offer that little extra special
friendliness and help to patients and
their families at what can be a very
stressful time. It is without doubt a
great honour to be a UHSM volunteer,
and represent the hospital whenever
and where ever I can.”
of Manchester, will develop the
partnership with the overall aim of
developing a world leading centre
which will improve the cardiac health
of the people of Greater Manchester
and the wider North West whilst also
undertaking cutting edge research. This
commitment to forming a partnership
is underlined by the appointment
of leading cardiologist Professor Bill
McKenna, who will lead the programme
of work to bring the two services
together.
Dr Attila Vegh, UHSM Chief Executive,
said; “Both hospitals have undisputed
reputations for the quality of our work
and the outcomes for our patients.
“Our conversations now will be
around how we can leverage our
respective strengths in service
provision, research and education for
the benefit of patients.”
Quality Diamond launch
In Autumn 2013, UHSM launched
its ‘Quality Diamond’ which
encapsulates and exemplifies our
ambition to become a top 10 NHS
provider in the country.
More than 2,000 members of staff
were involved in working up the
plans last October, discussing the
challenges faced by the Trust over the
next two years.
Our plan for the future focuses on
four key areas for improvement and
became the Quality Diamond:
l
Patient Safety and Clinical
Outcomes
l
Patient Experience
l
Staff Engagement
l
Value for Money
Within each of the areas there are
a number of performance indicators
that will guide teams and individuals
to achieving improved outcomes over
the next two years. The ‘diamond’
Change Champions update
Change Champions/Bright Ideas
is an initiative which encourages
members of staff to submit ideas
and suggest beneficial quick
fixes which will enhance the way
services are provided and delivered
Here are just some of the
suggestions that have been
introduced over the last few months:
Care companions:
This is a scheme, piloted on wards F4
and F5, where young people, sixth
formers and students can volunteer
their time and energy to work
with healthcare professionals and
patients to gain valuable experience
and enhance their life skills. The
pilot has been so successful that it
has been nominated for a national
award.
ultimately encourages dialogue
between staff at all levels, empowers
the individual to make a difference
and encourages everyone to
share the vision.
Here are just some of the
initiatives that we’ve implemented so
far:
Right nurse, right time, right place
– a major investment in eight of our
wards will allow us to monitor and
improve the staffing levels in real
time and allow patients and their
families to see what’s happening on
the ward.
Get EPR – our investment in an
electronic patient record (EPR) system
will enable us to deliver safe and high
quality patient care efficiently and
reduce paper work.
First impressions – we want patients,
visitors and colleagues to have the
best experience possible at UHSM.
Our development programme of
WIFI for all:
All UHSM staff now have access to
wifi across the site.
New signage:
A new style of signage is under
review so that patients can easily
navigate around the UHSM site
effectively. The team looking into
this have visited other trusts to
assess what works well and brought
their ideas back to UHSM.
Customer care training:
To enhance the experience for both
patients and their families and
friends, a number of our staff have
undertaken customer care training,
similar to the methods used in the
retail and service sectors. We are
looking at how this can be set up
across the whole organisation.
To be a top 10
NHS provider
in the country
renovation and relocation will create
a more welcoming, warm, social and
restful environment for everyone.
Hospital without walls – by working
collaboratively with our community
teams, CCG groups and social care
providers we can ensure our patients
have a consistent level of care within
their community, and offer a bespoke
care package for the individual if
required.
Clothes bank:
Staff are encouraged to donate good
quality items of clothing that can
be allocated to any UHSM patient
who may benefit from new items of
clothing while they are visiting the
Trust.
Patient experience:
The team are now trialling electronic
tablets to capture patients’
experiences for the NHS Friends and
Family Test.
PALS (Patient Advice and
Liaison)
This service has moved to the front
of the hospital next to entrance 5
main outpatients.
11

National Transplant Week
is a great success
Almost 100 people
joined the organ donor
register during National
Transplant Week at the
University Hospital of
South Manchester NHS
Foundation Trust (UHSM).
During the week at the
beginning of July, many
patients, visitors and staff
showed their support for
organ and tissue donation
by visiting the UHSM
stand within the hospital’s
Outpatients department and
in Manchester and Bolton city centres.
UHSM is fully committed to supporting the national campaign and over
the coming year will continue to promote the increased need for organ
donors.
If you would like more information on joining the register please visit
www.organdonation.nhs.uk
Choose well
campaign
Lorraine Clinton, Non Executive Director and
Deborah Vernon, Specialist Nurse for Organ
Donation.
Is it an emergency? That’s
the question UHSM are
encouraging the people
of Manchester to ask
themselves before visiting
A&E departments.
Choose Well is a national campaign that encourages everyone to
decide what kind of care they really need, to ‘choose well’ and to get the
right treatment in the right place.
A&E departments are for serious, life-threatening conditions that need
immediate medical attention. Local GPs, pharmacies and other NHS
services are also available for people to access.
If you would like to find out how you can choose well visit
www.choosewellmanchester.org.uk
Providing a
‘virtual ward’
at home
NEWS
Neighbourhood teams have provided
health and social care support for
some of the most vulnerable people
living in Manchester. As part of UHSM
Community Service, the neighbourhood
team will offer a single point of access
to an individual who has been identified
by a health professional as someone
who would benefit from better, more
integrated and coordinated care
outside of hospital, either through their
health condition, or repeated admission
to hospital.
The team comprises of health and
social care professionals who will create,
deliver and coordinate a holistic plan of
action, suited to the individual’s needs
with the aim of reducing unnecessary
admissions to hospitals and care homes.
The plan will also enable the person to
have a sustained independent lifestyle
and enjoy an enhanced quality of life.
Through its enhanced neighbourhood
team, UHSM can now respond to the
more urgent needs of individuals via
‘rapid response’, providing a virtual ward
within the community.
Patients who need a rapid response
will have a one hour assessment (by
telephone if necessary) by a team
member and are eligible for care for up
to 72 hours.
Health and social care providers will
play a major part in supporting the
patient and their families, creating a
bespoke plan for them.
Patients will also have access to
care packages and support; undertake
assessments and a wide range of
referrals, all of which will be delivered in
the home environment.
We want to hear from you!
If you have a story you would like to be included in UHSM News,
please email the UHSM communications team at
communications@uhsm.nhs.uk or call 0161 291 5450.
If you have a concern or would like more information about our
services, please contact our Patient Experience Team on
0161 291 5600 or visit their website at www.uhsm.nhs.uk/patients
University Hospital of South Manchester
Southmoor Road
Manchester
M23 9LT
0161 998 7070
www.uhsm.nhs.uk
12