Revelo Warranty Returns Pol.. - Buggypod

Revelo Ltd
Warranty and Returns Policy
1.0 Introduction
This document describes the warranty policy of Revelo Limited
The purpose of this document is to:
-define the warranty policy for UK retailers of Revelo Limited
-ensure that retailers adhere to a common policy, the ultimate aim of which is to ensure that the
end user receives excellent service and warranty provision.
-to allow Revelo Limited to continuously strive to improve the quality of its products and
the service it provides to its customers
-enhance the image of Buggypod outlets and Revelo Limited
1.1 Definitions
Retailer:
Warranty:
Dead on Arrival:
(DoA)
Revelo limited sells to a network of Retailers
As defined in the ‘Manufacturer’s Warranty and Limitation of Liability’ document.
Any product that has a faulty part ‘out of box’, whether with Retailer or end
user/customer, on receipt of goods. The product
must be unused and as new and returned in full in original packaging.
2.0 Strategy
Revelo Limited will give the Retailer a warranty period of 15 months from the date of manufacture.
The Retailer will give the end customer a warranty period of 12 months from the date of purchase from the
Retailer.
A unit that fails within the DoA period, as defined above, can be returned for credit using the RMA process as
detailed below.
A unit that fails outside the DoA period but within the warranty period can be returned for a non-chargeable repair
or replacement, as detailed below.
Repairs are carried out by the Manufacturer’s UK Service Centre in Lichfield, Staffordshire
Note:
Any agreement by the Retailer and their end customer for non defective returns or destocking (customer
remorse) will be a sole agreement between the two parties and will not be covered under the conditions
of this warranty policy provided by Revelo Limited.
2.1 Limitations.
This warranty does not cover damage or malfunction resulting from misuse, unusual external effects, accidental
damage, normal wear and tear, failure to follow normal procedures outlined in the user manual, use with other
products not manufactured or approved by Revelo Limited, alteration, damage while in transit, repairs attempted
by any unauthorised person or agency, or any other reason not due to defects in materials or workmanship. This
warranty does not cover units used for loan or rental and becomes void if the external serial number or warranty
void labels are defaced, altered or removed.
2.2 Extent Of Coverage.
There are no further warranties other than those expressed herein. Furthermore, there are no implied warranties,
including the warranties of merchantability beyond the period specifically set forth. This warranty represents the
purchasers exclusive remedy and Revelo Limited will not be liable for any special, incidental or consequential
damages relating to the product sold, or for any delay in the performance of this warranty due to causes beyond
its control.
2.3 Physical Damage.
Broken plastics, latches etc. as well as cosmetic and other types of damage which are the result of improper
handling or abuse are not covered by the warranty. Any warranty return that Revelo Limited determines is a
result of improper handling or operational procedures will be rejected.
2.4 Warranty Repair.
Revelo Limited reserves the right to replace a faulty unit where it deems appropriate.

3.0 Returning Product
It is important that faulty units are reported back to Revelo Limited for analysis and, depending on the fault
diagnosis, subsequent repair, replacement or refund.
To ensure proper handling, the return should be implemented as follows:
Request an Return to Manufacturer Authorisation (RMA) number from Revelo Limited by e-mailing a
completed RMA request form to service@revelo.co.uk. The form should specify if the product was DOA
(see 1.1 above for definition).
Once authorisation has been given, properly pack the units and clearly mark the outside with the RMA
number (see 4.3 below).
Units are to be returned monthly. An authorised RMA is valid for 1 month only. If units are not received within
one month of the RMA being issued, the RMA will be void and a new claim will have to be made.
Return the defective units with the necessary information: product name, description of fault (detailed &
accurate, including name of failed component(s) – refer to the product manual for a list of components if you
are unsure); return address for repairs or replacements.
Units returned without an RMA number will be considered parts which are not under warranty and hence
void.
Send to: Revelo Ltd Service Centre
43 Britannia Way
Enterprise Industrial Park
Lichfield, Staffs WS14 9UY
If the product is In-warranty and subject to ‘limitations’ as detailed above, it will be repaired free of charge
and returned to the specified return address.
Note: User damage is outside of the Manufacturer’s Warranty cover
If the product is Out-of-Warranty, a quotation for the repair will be sent to the return address.
Note: No work will proceed until payment or approved authorisation has been received.
Once payment/authorisation has been received, the repair will be carried out and returned to the specified
return address.
4.0 Freight & Shipping
4.1 Damage in Transit.
Revelo Limited accepts no responsibility for damage or loss caused by the Retailer’s shipper or his contract
affiliates. It is the Retailer’s responsibility to claim from the carrier in the event of any identified shipping damage.
4.2 Freight costs
The cost of transporting returned items under RMA is to be borne by the Retailer.
The cost of Repaired units back to the Retailer is borne by Revelo Limited.
4.3 Packaging
Clearly mark the RMA number on the outside of the each carton.
Enclose a list of contents of each carton.
Units returned under warranty which have not been packed correctly and consequently have been damaged in
shipping will be treated as warranty void.
4.4 Excess Shipments
Return only what has been authorised on the RMA
Returns in excess of what has been authorised will be notified back to the sender and disposed of if not collected
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within 14 days.
Note: excess deliveries cause confusion and may delay processing of the RMA.
5.0 Data Collection System.
As part of the RMA procedure the following information is required to be completed on the ‘Request for RMA’
form.
Product Name
Quantity
Fault Found
This data will be used by Revelo Limited for statistical purposes, including failure rates, fault trends and other
product analysis. Failure to complete the RMA form with the above information may delay your claim.
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