Company Presentation - Swissport

From Landing to Take-Off: We care!
Company Presentation
December 2012

Agenda
1. This is Swissport
2. Our Service Offerings
3. The Hub Concept
4. Global and Regional Presence
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1. This is Swissport

What we do: The Company
Swissport International is the leading global
airport and aviation service provider in terms
of quality, reliability, customer dedication,
growth, innovation and network coverage.
We offer a comprehensive range of products
at optimum value for money, and achieve an
attractive return on investment for all the
parties involved.
We are able to provide an ‘all-inclusive service
package’ as well as to manage new integrated
collaboration models (outsourcing).
Page 4

What we do: The Profile
Key Figures *
Revenue
CHF: 2.0 billion
Countries 38
Employees 39,000
Flights handled (mov.)
Cargo handled (tonnes)
> 2.8 million
> 3.5 million
Warehouses 105
Airports served 191
Customer Airlines > 650
Passenger handled (dep.) > 116 million
* as of December 2012
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Organisation: The Management Team
Page 6

What we aim for: Our Mission
To provide the aviation industry with consistent and tailormade
solutions around the globe, for a better customer
experience.
We also aim to:
§ Consolidate and strengthen our number-one position
§ Achieve profitable growth
§ Progress in key areas such as quality and reliability
§ Further develop and implement the Swissport Formula
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How we do it: Our Values
§ We focus on innovation and human resources development.
§ We are guided by the principles of sustainability and compliance.
§ We live by The Three ‘P’s:
- People
- Professionalism
- Partnership
Page 8

How we do it: Our Values
§ People: We show respect towards our people and their values; we do
not compromise on safety and work with enthusiasm and enjoyment.
§ Professionalism: We are pioneers; working constantly on achieving
sustainable results, we creatively explore new options and improved
solutions.
§ Partnership: Continually striving to exceed the expectations of our
clients and our commitments, we deliver excellent service; in any place
at any time.
Page 9

How we do it: Certifications
ISAGO
Zurich, 5 th July, 2011 – Swissport
International, the world’s leading
provider of ground services to
the aviation sector, has been
awarded the IATA Safety Audit
for Ground Operations (ISAGO)
certificate for its Corporate
Headquarters and Zurich station,
and is now listed on the ISAGO
Registry.
Cargo 2000
Zurich, 8 th February, 2007 –
Swissport, the leading global
aviation services provider, has
been awarded the certification as
a fully-compliant Cargo 2000
company. This landmark
certification underlines Swissport’s
active endeavours to fully comply
with all agreed industry standards.
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How we do it: Awards
These values result in steady growth and an industry-wide
acknowledgement of our achievements:
‘Best Global Aviation Ground
Service Company 2012’ by
ITM, the 12 th time in a row.
‘Global Cargo Handling
Agent of the Year’ by ACW,
for the 4 th year in a row.
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What makes us special: Swissport Formula
Standardisation and global alignment guarantees Swissport quality
around the globe regardless of local conditions or cultural differences and
the customers benefits are:
§ Improved choice and access to innovative services globally
§ Consistent quality and reliability
§ Well-trained management and staff
§ Optimised solutions for global and local needs
§ Savings made through application of standards
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What makes us special: Collaboration Model
From Relationship to Partnership
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
§ Tailor-made cooperation models (incl. Global Framework Agreements)
§ Business development projects and launch of new products
§ Joint ventures
Page 13

Facts & Figures: Global Leader
by revenue in billion CHF
by number of stations
2.5
250
2
200
1.5
150
1
100
0.5
50
0
0
Page 14

Facts & Figures: Top Customers
§ Full-Service Airlines
§ Low-Cost Carriers
Page 15

2. Our Service Offerings

Overview
Ground Handling Services Cargo Services Special Services
§ Passenger Services
§ Ramp Services
§ Ticketing Services
§ Lounge Services
§ Station Management
§ Freight Services
§ Ramp Services
§ Warehousing
§ Trucking Services
§ Call Centre Services
Page 17

Ground Handling Services: Overview
§ Passenger and Ramp Services
§ Baggage Services
§ Ticketing Services
§ Lost and Found Services
§ Lounge Operations
§ VIP Services
§ Gate and Check-in Services
§ Irregularity Handling
§ Station Management & Control
§ Load Control
§ Crew Administration
§ De-icing
Page 18

Cargo Services: Overview
§ Freight Handling (On/Off Airport)
§ Mail Handling
§ Document Handling (Import/Export)
§ Integrator Handling
§ Cargo Handling in a Third Party Facility
§ Freighter Ramp Services / Transportation
§ Outsourced Hub Operations and Management
§ Network Handling Services (Off-Line)
§ Call Centre and Airline Customer Services
§ Trucking Services
§ Warehousing
§ e-freight Services
Page 19

Fueling Services: Overview
§ Into-plane Fueling
§ System and Pipelines
§ Laboratory Fuel Testing
§ Ground Support Equipment Fueling
§ Ground Support Equipment Maintenance
§ Fuel System Project Maintenance
§ Rental Car Fuel Facility Management
§ Technical Audits and Inspections
§ Cathodic Protection Surveys
§ Maintenance and Operation of Tank Farms
§ Maintenance and Operation of Fuel Distribution
Page 20

Maintenance Services: Overview
§ Aircraft Maintenance
- Maintenance
- Repair
- Engineering
- Warranty and Administration
§ Ground Support Equipment Maintenance
- Scheduled Maintenance
- Unscheduled Maintenance
- Complementary Services
§ ULD Maintenance
Page 21

Executive Aviation: Overview
§ Personalised Service Delivery
§ Fast Turnarounds
§ Customs and Immigration Assistance
§ Passenger and Crew Assistance
§ Traffic Rights and Landing Permits
§ Flight Planning and Weather NOTAM‘s
§ Airport and Airway Slot Coordination
§ Aircraft Charter Reservation
§ Change Aircraft Charter Reservation
§ Third party arrangements (catering,
hotel reservation, limousine and car
rental)
Page 22

Aviation Security: Overview
§ Document Verification
§ Access Control
§ Passenger Screening
§ Aircraft Security Services
§ Cargo and Baggage Screening
§ Integrated Security
Page 23

3. The Hub Concept

The Hub Concept: Modes of Cooperation
From Relationship to Partnership
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management*
Full Outsourcing
Provision and management of handling services at carrier’s hub or
base* airport.
*Airline has permanently based a few aircrafts (mainly low-cost carriers)
Page 25

The Hub Concept: Customer Benefits
Costs
Quality
§ Reduction of handling rates and cost transparency.
§ Conversion of handling costs from fixed to variable.
§ Improve and/or maintain quality of handling services.
§ Implementation of the proven ‘Swissport Formula’.
Best
Practice
§ Benefit from our experience at 191 airports.
Focus
§ Enabling the airline to focus on their core business.
Partnership
§ Collaborate with Swissport as strategic partner.
Focus
Page 26

The Hub Concept: Contribution by Partners
Swissport
Airline
§ Operational hub & base experience
§ Swissport brand and quality
§ Quality re-assurance
§ Headquarters’ commitment to assume
professional project leadership up to
operational start
§ On site project support by experienced
field managers from global network
§ Operational- and leadership training of
local staff and management
§ Best practice handling processes and
operations (Proven Swissport Formula)
§ Provision of quality ground equipment
(GSE) and access to innovative
technologies
§ Vast commercial expertise from more
than 600 customers airlines
§ Global procurement power and leverage
§ Provide flight production volume
§ Assist in arranging license approvals
§ Support in assuring airport space at
preferential rates
§ Support in provision of attractive
financial options for leases, loans and
local guarantees
§ Assist with local labour market and
labour law issues
§ Arrange local legal support
§ Lobbying and networking on all levels
Page 27

The Hub Concept: Project Process
Milestone 1:
Sign MOU
Top level kick-off talks
Feasibility study
(initial proposal)
Timeframe:
ca. 1-2 months
Timeframe:
ca. 1-2 months
Milestone 2:
Board Approval
Fine-tune cooperation
model & business plan
Order GSE and prepare
for start-up
Timeframe:
ca. 3-6 months
Timeframe:
ca. 3-6 months
Page 28

The Hub Concept: Our Expertise
7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH
4 Major Airline Bases: GVA, LGW, MAD, STN
5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO
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4. Global Presence

Globally strong, locally present
___________
North America
Countries: ........................... 2
Stations: ............................ 39
_____________________ Central America & Caribbean
Countries: 6
......................
Stations: 18
......................
South ___________ America
Countries:
.....................
4
Stations: ..................... 31
______ Europe
Countries: 16
......................
Stations: 64
......................
Africa _____
Countries: 8
.....................
Stations: 32
......................
______________
Asia & Middle East
Countries: ..................... 2
Stations: 7
.....................
Network _______
Countries: 38
......................
Stations: ....................... 191
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Africa
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
Page 32

Asia
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
Page 33

Central America & Caribbean
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
Page 34

Europe
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
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North America
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
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South America
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
Page 37

Swissport International Ltd. P.O. Box · 8058 Zurich-Airport · Switzerland · Phone +41 43 812 20 20 · Fax +41 43 321 29 02 · contact@swissport.com
www.swissport.com