T - SouthAfrica.
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CEO Letter<br />
Blacky Komani<br />
1time airline<br />
Call Centre: +27 11 086 8000<br />
Head Office Switchboard: +27 11 086 8100<br />
Publisher<br />
TCB Publishing<br />
PO Box 11273, Hatfield, 0028<br />
Tel: +27 861 THE MAG<br />
Fax: +27 88 012 346 2367<br />
mail@tcbpublishing.co.za<br />
TCB Managing director<br />
Bernard Hellberg | bernard@tcbgroup.co.za<br />
Welcome onboard 1time airline, and thank you for choosing<br />
us as your preferred carrier. Wherever you are headed and for<br />
whatever reason, be it for business or pleasure, we trust that you<br />
will have a pleasant flight, while we do our best to ensure your comfort<br />
and happiness.<br />
My confidence in your customer satisfaction is not merely rhetoric, but justified by<br />
1time’s strategic decision in recent months to commit to going “back to basics” in terms of<br />
our overall operation and service offering.<br />
As such, the 1time team have wholeheartedly pledged to improving every aspect of our<br />
operation by focusing on the basic tenants of business, such as general efficiency, On Time<br />
Performance (OTP) and, of course, customer service.<br />
This commitment is the one way that we can ensure that our VIP’s (Very Important<br />
Passengers) have a highly enjoyable and seamless customer experience. We have already<br />
seen this directive yielding tangible results, as we achieved the best OTP figures in June<br />
for all South African carriers flying out of OR Tambo International Airport in Johannesburg.<br />
The airline achieved a 92.51% OTP rate according to independent statistics released by<br />
Airports Company South Africa (ACSA).<br />
1time also realises that going back to basics is not just about improving our operation as<br />
an airline, but also ensuring that we make a heartfelt difference in the lives of the people<br />
in our community. In this regard, we have enthusiastically embarked on various Corporate<br />
Social Investment (CSI) initiatives which have created a lasting and positive change in<br />
various communities.<br />
One of the initiatives I am most proud of occurred on Mandela Day, 18 th July. Partnering<br />
with Tourvest, myself and 25 of my hardworking and caring team members decided that<br />
we could help to improve the lives of people in Diepsloot, Gauteng, by assisting with<br />
the building of liveable shacks. Read more about this initiative, which our staff dubbed<br />
“Building a Shacky with Blacky”, on page 134.<br />
On a closing note, I invite you to provide me with your feedback, so that we can<br />
constructively advance our customer satisfaction to ensure that 1time is always your low<br />
cost carrier of choice. Please send me an email at blacky@1time.co.za to inform me of your<br />
experience with 1time.<br />
Until next time!<br />
Blacky<br />
Editor<br />
Nicky Furniss<br />
nicky@aboutime.co.za | +27 12 425 5856<br />
Advertising Sales<br />
gauteng sales manager<br />
Bryan Kayavhu | +27 78 248 5245<br />
bryan@tcbgroup.co.za<br />
Cape Town sales manager<br />
Nikki de Lange | +27 83 415 0339<br />
nikki@tcbgroup.co.za<br />
sales executives<br />
Jeanette Gosling | +27 82 371 3083<br />
Robyn Shillaw-Botha | +27 83 629 8818<br />
Calvin van Vuuren | +27 82 582 6873<br />
Images<br />
iStockphoto.com, Stock.Xchng<br />
Design & Layout<br />
Joanne Mc Laren<br />
Virtual Da Vinci Creative Room<br />
joanne@virtualdavinci.co.za<br />
Webmaster<br />
webmaster@aboutime.co.za<br />
PRINTING<br />
Business Print Centre, Pretoria<br />
Contributors to this Issue<br />
Bob Truda, Keri Harvey, Wilma den Hartigh/<br />
mediaclubsouthafrica.com, Beth Cooper Howell,<br />
Dr Raoul Goldberg MD, Julia Mafcher, Adam Cruise, Nicky<br />
Furniss, Nick van der Leek, Dale Hayes,<br />
Andile Makholwa/Finweek, JP Farinha/Property24.com,<br />
Bernard K Hellberg, Rebecca Johnson.<br />
abouTime is published monthly by TCB Publishing<br />
on behalf of 1time airline. Opinions expressed in the<br />
publication are not necessarily those of TCB Publishing,<br />
1time airline or any of their clients. Information has<br />
been included in good faith by the publisher and is<br />
believed to be correct at the time of going to print.<br />
No responsibility can be accepted for errors and omissions.<br />
No material (articles or photographs) in the publication<br />
may be reproduced, in whole or in part, without specific<br />
written permission from the Editor.<br />
Submissions of articles and photographs for publication<br />
are welcome, but the publisher, while exercising all<br />
reasonable care, cannot be held responsible for any loss<br />
or damage. Please ensure that all material is posted by<br />
registered mail to PO Box 11273, Hatfield, Pretoria, 0028.<br />
Copyright © 2012. All copyright for material appearing<br />
in this magazine belongs to TCB Publishing and/or the<br />
individual contributors.<br />
All rights reserved.<br />
16<br />
abou T ime
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