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Growing Up <strong>Langs</strong>:<br />

<strong>Changed</strong> <strong>Lives</strong>, A <strong>Changed</strong> <strong>Community</strong><br />

28 th Annual Report 2009-2010


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Growing Up <strong>Langs</strong>:<br />

<strong>Changed</strong> <strong>Lives</strong>, A <strong>Changed</strong> <strong>Community</strong><br />

28 th Annual Report 2009-2010<br />

Message from the Chair and Executive Director 3<br />

Highlights from 2009-2010 4<br />

Mission:<br />

<strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association enhances active community<br />

participation by providing accessible programs and services<br />

for all ages<br />

Vision:<br />

Healthy and engaged communities where residents are valued<br />

and supported<br />

Statement of Operations 12<br />

Service Statistics 13<br />

Award Recipients 14-16<br />

Recognition 17<br />

Organizational Satisfaction Survey 17<br />

Acknowledgments 18<br />

Staff and Peer Workers 19<br />

1978 - 2010<br />

<strong>Community</strong> participants<br />

and staff provided<br />

information for<br />

completion of<br />

Growing Up <strong>Langs</strong>


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Message from the Chair and Executive Director<br />

Maya Angelou, an American Poet, said “I've learned that people will forget<br />

what you said, people will forget what you did, but people will never<br />

forget how you made them feel (1928).” We asked past and present members<br />

of <strong>Langs</strong> to “tell us your story” and you told us how <strong>Langs</strong> made you feel in a<br />

resounding way. Our story “Growing Up <strong>Langs</strong>,” captures our 32 year history<br />

from infancy to young adulthood. Thanks to our authors Geoff Nelson and<br />

Rachel Fayter of Wilfrid Laurier University and our Book Action Team<br />

Volunteers Mary Jo Lyons, Graham John, Muriel Bechtel, Ben Benninger,<br />

Ann Hawkins, Jeanne Dumont, Kerry-Lynn Wilkie and Bill Davidson. Special<br />

thanks to Greg Pautler, Graphic Designer and Preston Historian for his talents.<br />

We turned several pages this year in the area of partnership development. We<br />

welcomed St Mary’s Counselling Service as a 4th co-located partner onsite and<br />

have seen the benefits of this collaboration in a short period of time. The<br />

Waterloo-Wellington <strong>Community</strong> Care Access Centre has also joined us as an<br />

onsite partner and several other agencies are offering programs at <strong>Langs</strong> or<br />

co-facilitating groups with our staff. We were also pleased to be selected to take<br />

on the role of leading one of fourteen Regional Diabetes Co-ordination Centres<br />

for the Waterloo-Wellington area. This new role is obviously reflective of the<br />

calibre of work of our diabetes education team and it is their work that was the<br />

impetus that resulted in the organization being recognized with a partnership<br />

award by the Canadian Diabetes Association.<br />

The roots of our work have been deeply embedded with the faith community<br />

for the past thirty years. Preston Mennonite Church has been a founder,<br />

mentor, community builder and a friend throughout our history. We are grateful<br />

for the significant in kind and financial contribution the members of the<br />

congregation have made to <strong>Langs</strong>. They are an important part of our history<br />

along with several other churches in our community. We were pleased to<br />

recognize five churches this year at our annual church appreciation event<br />

held in partnership with the Preston Heights <strong>Community</strong> Group.<br />

In their first full year of operation, the North Dumfries <strong>Community</strong> Health<br />

Centre Satellite team has established an impressive range of programs and<br />

services and has received overwhelming support in the community. Our<br />

participants and patients have told us that the work of both the North<br />

Dumfries and <strong>Langs</strong>’ teams has resulted in a high rate of satisfaction in the 313<br />

surveys that were conducted and the 5 focus groups we held. We are sure you<br />

will agree we have come along way from operating our preschool programs in<br />

the panelled basement of our townhouse when you see some of the results of<br />

our survey on page 17 of this report.<br />

Unfortunately we must conclude one of our chapters by saying goodbye to<br />

three outstanding board members who have completed their terms, Donna<br />

Mae Fleet, Ann Hawkins and Brian Arn. Their enormous commitment to our<br />

work and their dedication to move the organization forward will truly be<br />

missed. We are also pleased to have the interest of many in serving on the<br />

<strong>Langs</strong>’ Board over the past three years. We are fortunate to welcome the skills<br />

and talents of Cathy Schafe, Dale Hart and Lisa DiNunzio to our board this<br />

year. We are grateful to the substantial contribution that all of our 249<br />

volunteers make to the organization.<br />

We are pleased to report that we have made substantial progress on the<br />

development of our new building. We have submitted an application to the<br />

FEDDEV Program of the federal government and are anxiously waiting to hear<br />

the outcome. A project team was established in partnership with the City of<br />

Cambridge and Roberston Simmons Architects have been hired to complete<br />

drawings. They have developed an exciting an innovative plan that combines<br />

our space with the Allan Reuter Seniors Centre to become an important focal<br />

point in the community.<br />

A new building will truly be the beginning of a new era in the history of <strong>Langs</strong>.<br />

It will look different and feel different; however the one thing that will<br />

continue to remain constant is our commitment to our values and principles<br />

that guide our work. This new reality resonates well with our book and one of<br />

our favourite television shows that epitomizes the experience of growing up,<br />

the Wonder Years and is fittingly described by Fred Savage’s character when he<br />

says, “Growing up is never easy. You hold on to things that were. You<br />

wonder what's to come. But that night, I think we knew it was time to let<br />

go of what had been, and look ahead to what would be. Other days. New<br />

days. Days to come (The Wonder Years).<br />

While we gear up for our 4th accreditation process, we hope you will take a<br />

moment to review the many other highlights in our 28th Annual Report. Please<br />

also order a copy and enjoy reading “Growing Up <strong>Langs</strong>.” We expect it will be<br />

a community story telling classic.<br />

Our satisfaction survey highlights that important work of our staff. Their<br />

commitment both past and present featured predominately in our story<br />

demonstrates that its relationships that matter. We continue to be proud of<br />

the dedication and talent of our hard working team at <strong>Langs</strong>. Relationships also<br />

matter with our partners and our accomplishments would not be possible<br />

without the support of the Waterloo Wellington LHIN, the City of Cambridge,<br />

the United Way of Cambridge and North Dumfries, the Lyle S. Hallman<br />

Foundation, the Cambridge and North Dumfries <strong>Community</strong> Foundation,<br />

RBC Foundation, the Ministry of Children and Youth and numerous others to<br />

whom we owe a debt of gratitude.<br />

Mark Godin<br />

Chairperson<br />

Bill Davidson<br />

Executive Director<br />

3


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Organizational<br />

Highlights:<br />

Highlights from 2009-2010<br />

• 249 volunteers contributed 13,428 hours of time to LFVA<br />

• 21 students from 13 different post secondary educational institutions completed placements at <strong>Langs</strong><br />

• <strong>Langs</strong> raised $8340 for the United Way of Cambridge and North Dumfries campaign<br />

• 99 programs and services were operated in <strong>Langs</strong> and North Dumfries<br />

• 629 individuals provided feedback to the organization; 313 surveys were completed and<br />

5 focus groups were held during LFVA’s tri-annual satisfaction survey<br />

• 316 Your Ticket to Comment Satisfaction Cards were also completed.<br />

• Participants completed 241 program evaluations regarding 29 different programs.<br />

• 65 outcome evaluations were completed in 4 youth programs and 18 pre and post tests were<br />

conducted for the 7th Inning Alternative Education Program<br />

• 1 Board and 4 staff teams were established and have met monthly to prepare for the organization’s<br />

upcoming accreditation review<br />

• The Book Action Team Committee hired 2 authors from Wilfrid Laurier University to write our<br />

30th Anniversary Book.<br />

• The media covered several organizational events such as Volunteer Appreciation, the North Dumfries<br />

Satellite CHC, the New Horizons funding announcement by Minister Gary Goodyear for the Seniors<br />

SOS Program and Payless Shoes 4 Kids.<br />

• The 4 CHCs in the Waterloo-Wellington LHIN have moved forward on the integration of IT services<br />

• Logic Models revised for the Youth and Teen Centre and 7th Inning Alternative Education Program<br />

were revised for the United Way of Cambridge and North Dumfries<br />

• 6 <strong>Langs</strong> staff, from 5 different professional disciplines established a new Seniors Action Team and<br />

completed a terms of reference, a 3 year work plan, a logic model and an environmental scan<br />

LFVA Board of Directors 2009-2010<br />

Mark Godin, Theresa Wilhelm-Costello, Ann Hawkins,<br />

Allan Penny, Donna Mae Fleet, Victor Lujetic,<br />

Ben Benninger, Jo-Ann Rickard, Peter Graham,<br />

Patricia Johnson, Kylene Cawthra, Lorri Detta,<br />

Gary Desborough.<br />

Staff:<br />

Bill Davidson, Jeanne Dumont<br />

4<br />

Absent: Brian Arn, Anthony Brown, RomaLee Bumbacco,<br />

Graham John


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Highlights from 2009-2010<br />

• 28 Human Resources Polices were revised and approved by the Board of Directors<br />

which included new policies on ethics, workplace violence, accommodation,<br />

compensatory time and exit interviews<br />

• A new procurement policy was developed and approved by the Board of Directors<br />

• The board reviewed and updated the organization’s bylaw<br />

• The organization Occupational Health and Safety, Volunteer and Privacy Policies<br />

and Procedures<br />

Manuals were reviewed and updated and new IT policies were developed<br />

• <strong>Langs</strong> has developed and implemented new electronic forms including an<br />

electronic timesheet<br />

• <strong>Langs</strong> applied to the federal government for <strong>Community</strong> Adjustment Fund and FEDDEV<br />

for infrastructure funding to build a new facility<br />

• Over 20 letters of support from local agencies and businesses were received to support<br />

our infrastructure application<br />

• Roberston Simmons Architects were hired in partnership with the City of Cambridge to<br />

develop concept drawings for the new building<br />

• The Board of Directors and community members held a special meeting with<br />

Gary Goodyear, MP and Mayor Doug Craig regarding the need for a new facility for LFVA<br />

• <strong>Langs</strong> was awarded the role of implementing the Waterloo-Wellington Regional<br />

Diabetes Co-ordinating Centre which includes a Director, Data Analyst, Outreach<br />

Worker, Primary Care Lead, Endocrinologist and an Administrative Assistant<br />

Organizational Highlights:<br />

Continued<br />

Growing Up <strong>Langs</strong>:<br />

<strong>Changed</strong> <strong>Lives</strong>, A <strong>Changed</strong> <strong>Community</strong><br />

“What an engaging account of community<br />

resilience through a partnership with residents,<br />

funders, social service agencies, and government<br />

bodies. From a stigmatized neighbourhood to one<br />

now known for its strengths, assets, and capacity,<br />

this is a story of true celebration. The authors<br />

have provided a thoughtful and respectful blend<br />

of personal narratives and theory to help us<br />

understand how a neighbourhood association<br />

grew to be a living, vital and emerging part of<br />

residents’ lives. An important read for both<br />

scholars and practitioners. This is community<br />

development at its best!"<br />

Kate Connolly, Ph.D.<br />

Director<br />

Laurier Centre for <strong>Community</strong>-Service Learning<br />

Parent Caregiver and Tot<br />

5


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Organizational Highlights:<br />

Continued<br />

Highlights from 2009-2010<br />

• A review of the Waterloo Region Diabetes Education Program was undertaken to<br />

prepare for the expansion of 1.5 Registered Dietitian and Registered Nurses funded by<br />

the Ministry of Health and Long Term Care<br />

• The Youth and Teen Centre has been upgraded with new signs, painting, carpeting<br />

and a new kitchen with the help of Waterloo Region Housing<br />

• Renovations occurred at our main site to build a new kitchenette and storage space<br />

• Flat Screen TVs were installed with in the Resource Centre and Waiting Room to<br />

promote LFVA programs and services and to provide directions to participants to<br />

programs and meeting rooms<br />

• 14 grants were received including funding from New Horizons for the Seniors<br />

Outreaching and Supporting Seniors Program and Capital Assistance, a grant from the<br />

Trillium Foundation for a Resource Development Officer, funding for the PLAY<br />

Program from the Ministry of <strong>Community</strong> Safety and Correctional Services, RBC<br />

Foundation and the Cambridge and North Dumfries <strong>Community</strong> Foundation<br />

• We recruited two new physicians and three new nurse practitioners (including a<br />

Grow Your Own NP) at <strong>Langs</strong> and North Dumfries and have obtained our full<br />

compliment of clinical staff<br />

• <strong>Langs</strong> staff attended professional development training offered by the Alzheimers<br />

Society, <strong>Community</strong> Care Access Centre, St Mary’s Counselling Centre and diversity<br />

training facilitated by CAMH<br />

• 75 children and youth were recipients of the Payless Shoes 4 Kids grant; 13 children<br />

accompanied LFVA staff to the local Payless Shoes to pick shoes to wear at the Gym<br />

Generation program<br />

• 63 families received support at Christmas with assistance from existing partnerships<br />

and new partnerships such as: Toronto Dominion Bank, Babcock and Wilcox, the<br />

Cambridge Fire Fighters, Cambridge Champion Sales Club, and the Zonta Club<br />

of Cambridge.<br />

• <strong>Langs</strong> welcomed two new corporate partners; Starbucks Coffee Company,<br />

Hespeler Road location and Cambridge Hyundai<br />

RBC After 3 Club Student<br />

Multi-Cultural Cooking Program<br />

6


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Highlights from 2009-2010<br />

• 77 children have been screened at Early Years Screening Clinics.<br />

• A total of 250 participants accessed clothing at our quarterly clothing giveaways<br />

• 29 programs were offered to participants with a focus on skills and strength building<br />

• 22 attended the new GIRLZ and BOYZ program for preteens in August 2009<br />

• 5 youth were sponsored to attend summer camps and 4 youth attended the Kids and Cops<br />

fishing trip in August 2009<br />

• A total of 365 seniors participated in the Seniors Outreaching & Supporting Other Seniors program<br />

funding by the New Horizons Program<br />

• The After 3 Club introduced a new environmental program, Preserving Our Water, sponsored by RBC.<br />

• There were 119 new volunteers at <strong>Langs</strong>, including student placements and 20 William G. Davis<br />

Public School students.<br />

• LFVA rostered 212 new patients<br />

• Over 600 individuals have received diabetes education through individual appointments and<br />

education workshops in various locations.<br />

• 913 shots were given which included 325 seasonal flu shots and 588 H1N1 shots<br />

• 35 patients attended a new Hypertension Clinic and Education Session<br />

• 7 patients accessed the Memory Clinic in partnership with the Centre for Family Medicine and Trellis<br />

• 42 volunteers of all ages participated in training opportunities including: youth behaviour<br />

management; conflict resolution and problem solving; infection control; diversity and inclusion; and<br />

increasing accessibility<br />

• 18 Leaders In Training contributed 852 hours volunteering with youth summer programs<br />

• 6 new volunteer street representatives were recruited and trained to conduct outreach and promote<br />

LFVA programs in the community<br />

• 890 households were contacted through door to door outreach throughout the year<br />

• 2,429 contacts were made during outreach to local schools<br />

• 106 people accessed free income tax clinics at <strong>Langs</strong><br />

Programs<br />

and Services<br />

7th Inning is Celebrating 10 Years; 2000-2010<br />

7th Inning Staff and Students<br />

7


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

North Dumfries <strong>Community</strong><br />

Health Centre Satellite<br />

North Dumfries <strong>Community</strong> Health Centre Staff<br />

Almas Jakda, Elaine Parker, Heidi Bevan, Marianne Eby<br />

Nadine Hawkins, Nancy DiPietro, Nicole Brooks,<br />

Wendy McEwen<br />

Highlights from 2009-2010<br />

• The North Dumfries Satellite CHC is fully established and has recruited its full compliment<br />

of staff<br />

• North Dumfries rostered 276 new patients through group intake sessions and continues to<br />

welcome 30 new patients per month<br />

• 420 shots were given which included 158 seasonal flu shots and 302 H1N1 shots<br />

• Weekly venipuncture clinics were implemented which eliminates the need for patients to<br />

travel outside of their home community to have blood tests completed<br />

• In 2009, 4 summer students were hired for the first time from the township with<br />

funding from the Canada Summer Jobs Program<br />

• 379 young people participated in summer programs; registration for the programs filled in 30<br />

minutes demonstrating the need for youth programs in the rural community<br />

• A full range of successful youth programs were offered including physical fitness programs,<br />

cooking programs and leadership programs<br />

• 40 participants attended March Break Programs at the Countryside Camp and<br />

Conference Centre<br />

• 13 participants attended the Stitch It, Intergeneration Program where youth were paired with<br />

seniors to learn how to knit<br />

• Grants were received from the Social Planning Council of Cambridge and the Ayr 150th<br />

Anniversary Grant Committee to offer youth programs<br />

• 11 North Dumfries Advisory Committee members meet monthly and contributed over 250<br />

volunteer hours to this important leadership role in their community<br />

• An older adults group in Drumbo and Ayr ran offering seniors the opportunity to establish<br />

social networks and learn about available community resources<br />

• The Social Worker saw 31 new participants and had 181 follow up visits<br />

• The Registered Dietitian saw 26 new patients with Type 2 diabetes and had 59 follow up visits<br />

• 44 new general nutrition appointments were held and 78 follow ups visits occurred with the<br />

Registered Dietitian<br />

• A “Hearing Clinic” ran in North Dumfries and provided hearing tests and information about<br />

assistive devices. 11 participants accessed this resource made available through the Ontario<br />

Hearing Society<br />

• A free Income Tax service was made available to qualifying residents.<br />

• The Connection Newsletter, produced in partnership with the Social Planning Council, Family<br />

Counselling Centre and the Centre for the <strong>Community</strong> Group is sent three times per year to<br />

all homes in North Dumfries<br />

• A presentation was conducted to North Dumfries Town Council about the CHC Satellite<br />

and how it is meeting the priorities of the Waterloo-Wellington LHIN<br />

• The North Dumfries CHC will be part of the new multi-use facility that received federal<br />

infrastructure funding that was announced in June 2009. This new facility will consist of<br />

an ice surface, walking track, seniors and youth lounge and the satellite CHC<br />

8


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Highlights from 2009-2010<br />

• St Mary’s Counselling Service co-located with <strong>Langs</strong> as one of 4 co-located partners on site<br />

• 15 partners providing 18 services on site including a new partnership with the <strong>Community</strong> Care<br />

Access Centre<br />

• The North Dumfries CHC Satellite welcomed the Allan Reuter Centre Adult Day Program to their site<br />

• 14 partners attended a <strong>Community</strong> Partnership Forum at <strong>Langs</strong> and 15 partners attended a<br />

North Dumfries partnership session to celebrate successes, network and plan for future initiatives<br />

• 7 children received bicycles through the Blended Bicycles program offered in partnership with<br />

St. Benedicts Catholic Secondary School<br />

• A new partnership was established with King Street Baptist Church to operate a weekly Parent<br />

Caregiver and Tots program onsite in downtown Preston<br />

• 18 <strong>Langs</strong> and 31 Region of Waterloo’s Growing Healthy Together program participants attended an<br />

apple picking trip together<br />

• A new <strong>Community</strong> Partner’s Handbook was created in consultation with community partners<br />

• 4 new partnership programs were offered onsite including: the Motivational Learning Group<br />

Program co-facilitated by <strong>Langs</strong> <strong>Farm</strong> and Preston Heights <strong>Community</strong> Group; Fathering Now by<br />

Mosaic Counselling; Bridges to Health by the House of Friendship; and a new Girl Power program in<br />

partnership with Mosaic Counselling and Family and Children’s Services Parenting for Parenting of Teens<br />

• Youth peer workers were hired with the donation received from the Waterloo Regional Police Caught in<br />

the Act II Play at <strong>Langs</strong> and North Dumfries<br />

• An LFVA staff joined School Council of Preston High School, increasing the community links and<br />

partnership opportunities between <strong>Langs</strong> and PHS<br />

• A new partnership was established with the “Social Work Bridge Training Program”. A student is placed<br />

at 7th “Inning. The Program focuses on new Canadians, is collaboration between The Working Centre,<br />

WLU Social Work, Extend a Family Association, Waterloo Region Immigrant Employment Network and<br />

Centre for <strong>Community</strong> Based Research.<br />

• The Preston Chapter IODE (Imperial Order of Daughters of the Empire) donated money to be used for<br />

the Books for Birthdays program, Christmas Family Sponsorship and New Family Support.<br />

• Planning has begun with Waterloo Region <strong>Community</strong> Legal Services to offer a Tenant Information<br />

session on-site in early 2010.<br />

• Partnership agreements were reviewed and revised with the Arthritis<br />

Society and Fairview Mennonite Home and Family and Children's Services.<br />

• Waterloo Region Public Health will be offering dental screening<br />

services onsite in late 2010<br />

Partnership<br />

Highlights<br />

New Horizons funding announcement by<br />

Minister Gary Goodyear for the Seniors SOS Program<br />

Left to right: Mark Godin, Councillor Karl Kiefer, Ann Hawkins,<br />

Minister Gary Goodyear and Bill Davidson<br />

9


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Special Events<br />

Highlights from 2009-2010<br />

• 47 past and present participants, parents, volunteers and partners attended the 15th<br />

Anniversary of the <strong>Langs</strong> Breakfast Club<br />

• 462 participants attended the annual <strong>Community</strong> Picnic at William G. Davis School sponsored<br />

by Allstate Insurance.<br />

• The Director of Education, the Superintendent of the Preston family of schools and Principals<br />

of local public schools attended an information session and tour at <strong>Langs</strong><br />

• Over 140 participants attended two special North Dumfries summer events: a Family Fun Fair<br />

and a Summer Program Finale<br />

• 10 participants from 6 different educational institutions attended a Post Secondary<br />

Partnership Forum<br />

• An orientation session for 3 Renison University College Social Development Studies Students<br />

was held at <strong>Langs</strong>.<br />

• 40 individuals attended <strong>Langs</strong> Quarterly Information Sessions<br />

• Over 80 community and corporate leaders attended a special lunch and information<br />

session at LFVA<br />

• 189 participants including volunteers and dignitaries and staff attended the annual <strong>Community</strong><br />

Christmas Dinner sponsored by Rogers and Allstate Insurance at the Preston Legion. The<br />

dinner was prepared by the Ladies Auxiliary and served by Waterloo Regional Police and<br />

Rogers volunteers<br />

• Cambridge Hyundai held a youth car wash, 23 participants raised over $ 400 at the event.<br />

This new corporate partner also donated 28 pumpkins for participants to carve and<br />

decorate for Halloween.<br />

• Over 60 guests and 10 special dignitaries attended the Open House and Ribbon Cutting<br />

Ceremony at the North Dumfries CHC Satellite<br />

• The 7th Inning Education Program is celebrating its 10th anniversary in 2010<br />

• 43 volunteers attended the 2010 Volunteer Appreciation Event at Dickson Bowl<br />

• Over 1000 beverages have been served by Starbucks staff who donated more than 50 hours of<br />

volunteer time at 4 special events<br />

• The Ladies Auxiliary has prepared over 2500 Christmas Dinners for <strong>Langs</strong> families in a ten year<br />

period since the event has been held at the Preston Legion, Branch 126<br />

Enjoying Our Adult Programs<br />

10


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Highlights from 2009-2010<br />

Awards<br />

• Jillian Marquardt, <strong>Langs</strong> Volunteer was chosen as the Youth recipient<br />

for the Mayor’s <strong>Community</strong> Toast to Excellence Award.<br />

• 16 volunteers were nominated for <strong>Community</strong> Awards including<br />

4 youth nominees; 6 volunteers for five year Ontario Volunteer Service<br />

Awards, 4 women for the Oktoberfest Women of the Year award; and<br />

1 young woman for the Violet Richardson Award of the<br />

Soroptomist Club<br />

• At their 10 year celebration of their Social Work Program, Renison<br />

University College recognized <strong>Langs</strong> for 10 years of participation in<br />

the student practicum program<br />

• LFVA was awarded the 2010 Regional Outstanding Partnership Award<br />

by the Canadian Diabetes Association.<br />

Early Years Program Participants<br />

RBC After 3 Club Participant and Volunteer<br />

11


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Summarized Financial Information<br />

For the Year Ended March 31, 2010<br />

Statement of Operations<br />

Revenues<br />

CHC Funding $ 5,150,765<br />

Government FundinG 359,965<br />

Other Funding 227,714<br />

Midwifery Program 1,789,510<br />

Interest Income 6,002<br />

Total Revenues 7,533,956<br />

Expenditures<br />

Salaries, Benefits and Relief 4,289,331<br />

Operating Expenses 1,001,728<br />

Midwifery Program 1,784,237<br />

Amortization 55,165<br />

Total Expenditures 7,230,461<br />

Growing Up <strong>Langs</strong>:<br />

<strong>Changed</strong> <strong>Lives</strong>, A <strong>Changed</strong> <strong>Community</strong><br />

“As a past resident in the <strong>Langs</strong> <strong>Farm</strong> neighbourhood<br />

it has been a pleasure working with volunteers, staff<br />

and the authors, to create Growing Up <strong>Langs</strong>. I have<br />

been a volunteer with <strong>Langs</strong> for over 17 years and<br />

have watched, and been part of, the amazing growth<br />

of this community. Although we continue to<br />

volunteer, the time that my family and I were most<br />

involved as volunteers and participants at <strong>Langs</strong><br />

<strong>Farm</strong> was in the middle of the development talked<br />

about in this book. Looking at how the seeds were<br />

planted, remembering my personal growth and<br />

involvement, and looking to the future growth of<br />

<strong>Langs</strong> <strong>Farm</strong> not only ‘put the story together’ for me<br />

but also created an opportunity to share it with<br />

others who are looking to build community in their<br />

neighbourhoods. This is a great book for anyone<br />

who has ever been involved in this community as a<br />

resident, volunteer, participant, staff or community<br />

partner to reminisce and to continue Growing<br />

Up <strong>Langs</strong>.”<br />

Mary Jo Lyons<br />

Former Resident and Long-time Volunteer of the <strong>Langs</strong> <strong>Farm</strong><br />

<strong>Village</strong> Association<br />

Revenues in excess of expenditures 303,495<br />

Less amounts repayable to the Ministry of Health and Long Term Care<br />

CHC & Diabetes<br />

Midwifery Program<br />

Less Changes to Fund Balance (Including Capital Fund)<br />

(288,893)<br />

(5,273)<br />

(294,166)<br />

(254,073)<br />

Increase in surplus for the year 44,149<br />

Accumulated surplus at beginning of the year<br />

(excluding Capital Fund and Reserves) $ 44,753<br />

Accumulated surplus at end of year (excluding Capital Fund and Reserves) 88,902<br />

Operating Fund $ 88,902<br />

Capital Fund 1,348,811<br />

Operating Reserve 150,771<br />

Program Expansion Reserve 32,126<br />

Capital Reserve 545,718<br />

Please note: This financial data is extracted from <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association's audited financial statements and<br />

does not contain all of the information included in the financial statements and, as such, is incomplete.<br />

The financial statements were audited by BDO Canada, LLP and are available upon request from <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong><br />

Association. Funding may be recovered by the MSHLTC<br />

12


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

LFVA Service Statistics<br />

2009 • 2010 2008 • 2009<br />

2,854<br />

Adults<br />

2,532<br />

Adults<br />

952<br />

Youth<br />

462<br />

Preschool<br />

902<br />

Youth<br />

536<br />

Preschool<br />

TotaL Participants: 7,328<br />

Total Participants: 6,261<br />

Number of: 2009-2010 2008-2009<br />

Preschool Programs/Services 23 23<br />

Youth Programs/Services* 42 40<br />

Adult Programs/Services* 34 31<br />

New Patients to CHC 501 523<br />

Different Volunteers 249 230<br />

Volunteer Hours 13,428 8,127<br />

Home Visits/Outreach/Drop-Ins 7,911 8,245<br />

<strong>Community</strong> Contacts 51,811 52,212<br />

* Includes North Dumfries programs<br />

Youth and Teen Centre Staff,<br />

Volunteers and participants<br />

13


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

The Gerald D. Steinman Award<br />

is given to acknowledge <strong>Community</strong><br />

and Corporate Partners who have<br />

contributed to the success<br />

of the organization.<br />

LFVA Award Recipients<br />

<strong>Community</strong> Partners:<br />

2010 Royal Canadian Legion, Preston Branch 126<br />

2009 Catholic Family Counselling Centre<br />

2008 Fairview Mennonite Centre and<br />

The Allan Reuter Centre<br />

2007 Physiotherapy Associates of Cambridge<br />

2006 Family and Children’s Services of Waterloo Region<br />

2005 St. Michael Catholic School<br />

2004 Waterloo Region <strong>Community</strong> Legal Services<br />

2003 Coronation Public School<br />

2002 Waterloo Catholic District School Board<br />

2001 Waterloo Region District School Board<br />

2000 The United Way of Cambridge and North Dumfries<br />

1999 Waterloo Regional Police (Division 2 – Cambridge Detachment)<br />

1998 City of Cambridge<br />

1997 Preston Mennonite Church<br />

Gerald D. Steinman<br />

Corporate Partners:<br />

2010 Starbucks Coffee Company<br />

2009 Tim Horton’s Camp, Onondaga <strong>Farm</strong>s, St. George<br />

2008 <strong>Langs</strong> Pharmacy<br />

2007 Rogers Communications Inc. (Southwest Ontario)<br />

2006 Royal Bank of Canada<br />

2005 M & M Meat Shops Ltd.<br />

2004 Rockwell Automation<br />

2003 Eureka Canada<br />

2002 Smitty’s Fine Furniture<br />

2001 Toyota Manufacturing<br />

2000 Babcock & Wilcox<br />

1999 Grand Valley Golf and Country Club<br />

1998 Zehrs Markets – Preston Store<br />

1997 Bennett Chev Olds<br />

14<br />

RBC After 3 Club Student reading a book


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

LFVA Award Recipients<br />

2010 Jean Cross*<br />

2009 Kim Morrison<br />

2008 Edie Hibbs<br />

2007 Fred Wagner<br />

2006 Barb Welfred<br />

2005 Bruce Lyons<br />

2004 Rosemary Dal Bello<br />

2003 Linda Vernon<br />

2002 Michele Hamer<br />

2001 Amzie Brubacher<br />

2000 Mary Jo Lyons<br />

1999 Faye McNair<br />

1997 Ann Helsdon<br />

1995 Lorraine Guthrie<br />

1994 Tom and Janet McEwan<br />

* Awarded Posthumously<br />

The Kathleen A. Brough Memorial<br />

Award is Given for Outstanding<br />

Volunteer Service to the<br />

Neighbourhood Organization.<br />

2009 <strong>Community</strong> Picnic Participants<br />

1992 2010<br />

In 1992, <strong>Langs</strong> relocated the Youth and Teen Centre<br />

to 581-E <strong>Langs</strong> Drive. In 1998, teens designed and painted a<br />

mural for Youth and Teen Centre with local artist Dave Sopha.<br />

In 2006, <strong>Langs</strong> expanded with the addition of a<br />

portable at the Youth and Teen Centre.<br />

15


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

LFVA Award Recipients<br />

The Keith Schwartz Memorial Award<br />

is given for Unselfish Acts of Kindness<br />

for Betterment of Others and/or<br />

the <strong>Community</strong>.<br />

The Lorie Delane Youth Leadership Award is named<br />

after Lorie Delane, who was the first teen representative<br />

on the LFVA Board of Directors.<br />

The purpose of the award is to recognize<br />

a young person who has developed<br />

and applied leadership skills in<br />

LFVA Programs and Services.<br />

The Muriel Bechtel Education Partners Award<br />

is to Acknowledge an Educational Institution<br />

that has made a Significant Contribution<br />

to the Success of <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association.<br />

2010 Ivan Bell<br />

2006 Gord Wilson*<br />

2005 Audra Willis<br />

2004 Shamus Mullin<br />

2002 Doug Lantz<br />

2001 Judy Villemaire<br />

2000 Kathryn Lowery<br />

1998 Cathie Tinline<br />

1995 Deanna Conway<br />

* Awarded Posthumously<br />

2010 Mariah Jones*<br />

2009 Laura Coady<br />

Rebecca Fletcher<br />

2008 Jillian Marquardt<br />

Remi Morgan<br />

* The Youth Leadership Award is sponsored by Starbucks Coffee Company<br />

(Hespeler and Sheldon).<br />

2010 Renison University College<br />

2009 Conestoga College Institute of Technology and Advanced Learning<br />

2008 <strong>Community</strong> Psychology Program of Wilfrid Laurier University<br />

16<br />

Retiring Board Members, Donna Mae Fleet<br />

and Ann Hawkins attend the Volunteer<br />

Appreciation Dinner hosted by Volunteer<br />

Cambridge of the United Way


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

LFVA Recognition<br />

<strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association<br />

is Proud to Acknowledge Paula Carrere’s<br />

Leadership Role as the President of the<br />

Nurse Practitioner Association of Ontario<br />

Paula Carere took on the role of President of Nurse Practitioner<br />

Association of Ontario having previously served as Treasurer and<br />

President Elect. After a diverse nursing career in critical care and<br />

health administration, Paula entered the NP education program to<br />

support her belief that health care needs of Ontarians will best be<br />

served by a system shift from an illness approach to a focus on<br />

supporting and maintaining healthy behaviours. Paula hapracticed<br />

as a Primary Health Care Nurse Practitioner at <strong>Langs</strong> <strong>Farm</strong> CHC in<br />

Cambridge for close to twelve years and served as Clinic Co-ordinator<br />

for five years. In 2008, Paula received an RNAO clinical<br />

practice fellowship focusing on care of the elderly in primary care<br />

settings. Paula has a leadership role supporting the interprofessional<br />

and inter-organizational team to develop an integrated<br />

community based program for seniors. She hasa strong<br />

commitment to education and integration of the role as an<br />

instructor at Laurentian University, preceptor in the COUPN<br />

program, member of theAssociation of Ontario Health Centres NP<br />

Leadership Group and member of the HHR Council of the<br />

Waterloo Wellington LHIN. Paula models healthy lifestyle by riding<br />

her bike to work whenever she can.<br />

Paula Carere<br />

Highlights from the<br />

Organizational Satisfaction Survey<br />

• 313 survey responses were collected and 6 focus groups were held.<br />

Data was also collected through our organizational satisfaction tool,<br />

the Ticket to Comment cards and quarterly program evaluations.<br />

• 82% of those who responded indicated that they are very satisfied<br />

with what they got out of <strong>Langs</strong> <strong>Farm</strong> programs and services.<br />

• 83% to 88% of those who responded indicated that they are very<br />

satisfied with the front desk when speaking to them either on the<br />

phone or in person.<br />

• Focus groups reveal that the preventative nature of <strong>Langs</strong> programs<br />

and services is valued. Working with more than one provider is<br />

associated with satisfaction.<br />

• 84% of those responding indicated that they are very satisfied with<br />

their overall experience.<br />

• “Been here three years, and I like it, I come in because I got nobody<br />

back home, I live by myself, so I come here then I come in here and<br />

I have the people.”<br />

• “Knowing that you’re able to come here and you know you’ve got<br />

friends here, that’s important to me.”<br />

• “When you come here, you’re an equal human being, on equal<br />

footing with everyone else, and it makes you feel better about<br />

yourself and makes you want to come back.”<br />

Quotes from focus group participants.<br />

RBC After 3 Club<br />

Student casts an<br />

award winning smile<br />

17


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

LFVA Acknowledgements<br />

<strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association Would like to Thank<br />

the Following <strong>Community</strong> Partners for Their Continued Support.<br />

18<br />

Alison Neighbourhood Association<br />

Allstate Insurance<br />

Aecon Industrial<br />

Allan Reuter Centre<br />

Arthritis Society*<br />

Association of Ontario Health Centres<br />

Ayr News<br />

Babcock & Wilcox Canada<br />

Babcock & Wilcox Canada – Employee<br />

Charitable Fund<br />

BGM Financial<br />

Cambridge Active Self-Help<br />

Cambridge Career Connections*<br />

Cambridge Family Early Years Centre*<br />

Cambridge Hyundai<br />

Cambridge & North Dumfries<br />

<strong>Community</strong> Foundation<br />

Cambridge Fire Department<br />

Cambridge Memorial Hospital*<br />

Cambridge Midwives<br />

Cambridge Self Help Food Bank<br />

Cambridge Shelter Corporation<br />

Canadian Diabetes Association*<br />

Canadian Mental Health Association<br />

Catholic Family Counselling Centre *<br />

Centre for Addictions and Mental Health<br />

Chaplin Family YMCA<br />

Christopher Champlain <strong>Community</strong> Centre<br />

Church of Nazarene<br />

CIBC<br />

City of Cambridge<br />

COM DEV International Ltd.<br />

Coronation Public School<br />

Fairview Mennonite Home<br />

Family and Children's Services of<br />

Waterloo Region*<br />

Fiddlesticks Neighbourhood Association<br />

Gore Mutual Insurance<br />

Grand River Car Share<br />

Greenway Chaplin <strong>Community</strong> Centre<br />

House of Friendship<br />

Human Resources and Social<br />

Development Canada<br />

KidsAbility *<br />

Kidslink<br />

King Street Baptist Church<br />

Kinsmen Childcare Centre<br />

Kiwanis Club of Cambridge<br />

Knox Presbyterian Church<br />

KW Counselling Services<br />

<strong>Langs</strong> Pharmacy*<br />

Literacy Group of Waterloo Region<br />

Lutherwood*<br />

Lyle S. Hallman Foundation<br />

Martha Young and Associates<br />

M&M Meat Shops Ltd<br />

Ministry of <strong>Community</strong> and Social Services<br />

Ministry of Health and Long Term Care<br />

National Crime Prevention Centre<br />

North Dumfries Township<br />

NOW Media Inc.<br />

Nutrition for Learning<br />

Opportunities Waterloo Region<br />

Physiotherapists Associates of Cambridge<br />

Planning & Engineering Initiatives Ltd.<br />

PK Associates<br />

Popcorn House<br />

Preston Heights <strong>Community</strong> Group<br />

Preston High School<br />

Preston Mennonite Church<br />

Project Read Literacy Network<br />

Waterloo-Wellington<br />

Rishia Burke<br />

Regional Municipality of Waterloo—<br />

Social Services/Childcare<br />

Rogers Communication Inc. –<br />

Southwest Ontario<br />

Royal Bank of Canada Foundation and<br />

Local Branch<br />

Royal Canadian Legion Branch 126<br />

Safe Kids Canada and Johnson & Johnson<br />

Service Canada<br />

SNAP Cambridge<br />

Social Planning Council of Cambridge<br />

& North Dumfries<br />

Southwood <strong>Community</strong> Centre<br />

Starbucks Coffee Company<br />

St. Benedict Catholic Secondary School<br />

St. Clement’s Church<br />

St. James Lutheran Church<br />

St. Luke's Anglican Church<br />

St. Mary’s Counselling<br />

St. Michael Catholic School<br />

Starbucks Coffee Company<br />

TD Canada Trust<br />

Tour de Grande Cambridge<br />

Trillium United Church<br />

The Cambridge Times<br />

The Elementary Teachers Federation of Ontario<br />

– Waterloo Region Local<br />

The Imperial Order of Daughters of the Empire<br />

(IODE)<br />

The Ontario Trillium Foundation<br />

The Record<br />

United Way of Cambridge & North Dumfries<br />

William G. Davis Public School<br />

Waterloo Catholic District School Board<br />

Waterloo Regional Police Services<br />

Waterloo Region <strong>Community</strong> Legal Services*<br />

Waterloo Region <strong>Community</strong> Safety and Crime<br />

Prevention Council<br />

Waterloo Catholic District School Board<br />

Waterloo Region District School Board<br />

Waterloo Region Housing<br />

Waterloo Region Police—Cambridge<br />

Detachment<br />

Waterloo Region Public Health*<br />

Waterloo Wellington Local Health Integration<br />

Network<br />

William G. Davis School<br />

* on site partners


28 th Annual Report • 2009-2010 <strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Association 1978 • 2010 • Building a Healthy <strong>Community</strong> for Over 32 Years www.langs.org<br />

Design: Greg Pautler Graphic Design • Cambridge, Ontario<br />

2009 • 2010 Staff Listing<br />

Alicia Little<br />

Almas Jakda<br />

Bill Davidson<br />

Carol Culham<br />

Chris Dissanayake<br />

Crystal Laforest<br />

Dave Cooke<br />

Dawn Grinsteed<br />

Diane Yetmen*<br />

Elaine Parker<br />

Elionora Sofronova*<br />

Elizabeth Lukashal*<br />

Erin Neeth<br />

Hallie Streith<br />

Haava Kurtman<br />

Heather Harmony<br />

Heather Huffman<br />

Heidi Bevan<br />

Jackie Davis<br />

Jayne Hutton<br />

Jeanne Dumont<br />

Jillian McArthur<br />

JoAnn Vickers*<br />

Judy Applebee<br />

Juliana Doxey*<br />

Julie DeNaeyer<br />

Julie Orfanidis<br />

Kate Calija<br />

LFVA Staff and Peer Workers<br />

Staff and Peer Worker/Neighbourhood Residents Listing<br />

(March 31, 2010)<br />

Katie Pryse*<br />

Kerry-Lynn Wilkie<br />

Kim Busato<br />

Kim Gillespie<br />

Kimberly Wilson*<br />

Kit Bresnahan<br />

(WRDSB)<br />

Leslie Cockerline<br />

Lindsey Trotechaud<br />

Lisa Mills<br />

Loie Spicer*<br />

Maria Leal<br />

Marianne Eby<br />

Marijke Evans<br />

Maryann Hopkins<br />

Michelle Steffler*<br />

Nadine Hawkins<br />

Nancy Ayer<br />

Nancy DiPietro<br />

Nicole Brooks<br />

Paula Blacker<br />

Paula Carere<br />

Paula Whan<br />

Pauline Murray-<br />

Brooks<br />

Peggy Nickels<br />

Rosalie Gascho<br />

Rosemary Dal Bello<br />

Ruth vanLoon<br />

Samantha Pelle*<br />

Sandra Ayerst*<br />

Sandra Pluim-Siefert<br />

Sara McAuley**<br />

Sharon Miedema<br />

Siobhan Callaghan<br />

Stephany Allcock**<br />

Sue Leal-Schnarr<br />

Susan Bell*<br />

Suzanne Dietrich<br />

Suzanne Trotman<br />

Tammy Saunders<br />

Teresa Vandebelt<br />

Tracey Garvey<br />

Wendy McEwen<br />

Peer Workers/Neighbourhood Residents<br />

Audra Willis<br />

Adrian Mordeno*<br />

Betty Filmore<br />

Brandon Mullin*<br />

Emily Barry<br />

Erich MacKinnon<br />

Erin Banghart<br />

Franci Kerr<br />

Gemma Cerson<br />

Glenda Bustamante<br />

Jemma Cerson<br />

Jillian Marquardt*<br />

Joan Kowchai<br />

Joyce Makan<br />

Laura Cody<br />

Lena Meskes***<br />

Lisa Walsh<br />

Mallory Barry<br />

Maggie Lajoie<br />

Mariah Sabrina Jones<br />

Melissa Gallant<br />

Nancy Brown<br />

Nancy Perrin<br />

Neheeda Butt<br />

Omama Khan*<br />

Rachel Estrada<br />

Rebecca Fletcher<br />

Rebecca Kaan<br />

Rowland Matthews<br />

Sally Lujetic<br />

Steven Wang***<br />

Susanna Aashoyan<br />

Trent Brown<br />

* Resigned/End of Contract<br />

** On Leave<br />

*** Summer Students<br />

LFVA Staff 2010<br />

19


Growing Up <strong>Langs</strong>:<br />

<strong>Changed</strong> <strong>Lives</strong>, A <strong>Changed</strong> <strong>Community</strong><br />

<strong>Langs</strong> <strong>Farm</strong> <strong>Village</strong> Associstion, 887 <strong>Langs</strong> Drive, Unit 1, Cambridge, Ontario N3H 5K4<br />

519.653.1470 • Fax 519.653.1285 • Email info@langs.org<br />

North Dumfries <strong>Community</strong> Health Centre, 53 Hilltop Dr. Ayr, ON N0B 1E0<br />

519-632-1229 • Fax 519-632-1253 • www.langs.org<br />

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