Outpatient Therapy Services - University College London Hospitals

Publication date: October 2009
Date last reviewed: April 2013
Date next review due: April 2015
Leaflet code: UCLH / NHNN / AOPD / OTS / PIL04
© University College London Hospitals NHS Foundation Trust
2009
Contact details
Therapies Outpatient Department
The National Hospital for Neurology and
Neurosurgery
Queen Square
London
WC1N 3BG
Direct Line: 020 3448 4762
Fax: 020 3448 4737
Switchboard: 0845 155 5000 / 020 3456
7890
Website: www.uclh.nhs.uk/nhnn
If you reach our answer machine please
leave a message, tell us who you are
phoning, your name and telephone
number. We will call you back as soon as
possible.
Useful contacts
PALS (Patient Advice and Liaison
Service) provides a personal contact point to
assist patients, relatives and carers. If you
have an issue relating to our service that you
would like to discuss, contact PALS on
020 3448 3237 PALS@uclh.nhs.uk
Hospital Transport is available for patients
who qualify, contact Transport Department
for an assessment on 020 3456 7010.
If you need a large print, audio or
translated copy of this document, please
contact us on 020 3448 4762. We will try
our best to meet your needs.
National Hospital for
Neurology and
Neurosurgery
Outpatient therapy
services

This leaflet has been written for patients
and carers to provide some information
about our department. Please do not
hesitate to contact us if you have any
questions.
Who are we and what do we do?
We are a therapies team comprising of
Physiotherapists, Occupational Therapists
and Speech and Language Therapists.
We see people with neurological conditions
who are referred by consultants at the
National Hospital for Neurology and
Neurosurgery. We offer a specialist
outpatient service for assessment and
advice on on-going management.
Physiotherapists will assess your
movement, mobility and balance. They aim
to help you achieve the greatest level of
activity using the best quality of movement
possible.
Occupational Therapists will assess how
any difficulties you may have affect aspects
of everyday living at home, work or leisure.
Speech and Language Therapists will
assess any difficulties you have with either
communicating or swallowing.
All our therapists will work with you to help
you to achieve your maximum potential in
these areas. If you would prefer to be
referred to your local services please let us
know and we will organise this for you.
Where to find us
We are located on the first floor, Albany
Wing, National Hospital for Neurology and
Neurosurgery.
What will we do on your first visit?
Take details of your history.
Find out about your current problems
and needs.
Prioritise any areas of difficulty.
Discuss your therapy and treatment
options with you.
Work out a treatment plan and or goals
and a time frame to work towards.
Refer you on to your local service if this
is more appropriate.
What can you expect from us?
When we receive your doctor’s referral we
will contact you by letter or telephone to
offer you an appointment.
We will continue to assess your treatment
and progress during and at the end of the
planned treatment. If appropriate at the
end of your planned treatment you may be
given a period of time where you can come
back and see us in case problems arise.
What to bring with you
• Any equipment you have been lent for
practice between sessions.
• Any splints, walking aids, exercise sheets
or communication aids you use.
• Glasses if you usually wear them.
• If you are attending physiotherapy please
bring loose, comfortable clothing such as a
T-shirt or vest, shorts or leggings.
How can you help us and others who
use our services?
Please arrive on time for your appointment.
When you get to the department let our
receptionists know that you are here.
If possible, let us know at least 48 hours in
advance if you are unable to attend so we
offer this appointment to someone else.
Please be aware that you may be
discharged from our service if you:
• do not keep your appointment or you do
not attend two follow-up appointments
without telling us;
• re-schedule your initial appointment more
than once, or you re-schedule follow-up
appointments more than twice.
If you are attending by hospital transport,
please contact the department if you have
not been picked up an hour before your
appointment time.