Facts about Joint Commission International

• Strengthens community confidence in the quality and safety of care
• On-site evaluations are conducted by highly trained clinicians and patient safety experts
• Standards are developed by health care experts from around the world
• Accreditation and certification decisions are made using published objective computer algorithms
• Advisory councils – made up of health care leaders from Europe, the Middle East, and
Asia-Pacific – provide guidance on key patient safety and quality issues
International advisory services
JCI offers a variety of advisory services to help organizations with accreditation preparation, quality improvement,
and patient safety initiatives. Consultants are health care leaders who have experience in diverse medical
cultures in the U.S., Europe, the Middle East, Asia, Africa and South America. The services include:
• Developing a national or regional quality evaluation system
• Preparing for accreditation and certification
• Developing and improving operations, such as management, clinical and facility planning
• Measuring performance and developing an ongoing program of quality improvement
• Quality and safety improvement, including engineering safety and health design, infection control
and prevention, medication management and patient safety
Education, publications and other tools
JCI offers many resources, including international conferences and symposia on quality and patient safety issues,
audio conferences, standards manuals and other quality improvement books. In addition, JCI offers a full range of
interactive education and training programs focused on leadership, quality improvement and patient safety, as
well as JCI accreditation preparation. There are on-site or online courses, and tools such as the International Self
Assessment System.
Some of the free resources include:
• JCInsight, a quarterly, online newsletter, providing information for health care organizations on patient
safety and quality.
• The International Essentials for Quality and Patient Safety, a guide to the hospital risk points that have
the greatest impact on patient care.
• A listing of JCI accredited and certified organizations.
• Nine patient safety solutions translated into Arabic, Chinese, German and Spanish.
ISQua recognition
In September 2011, JCI received re-accreditation from the International Society for Quality in Health Care
(ISQua). Accreditation by ISQua provides assurance that the standards, training and processes used by
JCI to survey the performance of health care organizations meet the highest international benchmarks for
accrediting bodies.
For more information
For questions about accreditation services, the application process, or scheduling a survey, send an email
to jciaccreditation@jcrinc.com, or contact one of the following offices:
JCI headquarters
1515 West 22nd Street
Suite 1300W
Oakbrook, Illinois 60523, USA
Accreditation: +1-630-268-4800
Consulting: +1-630-268-2900
Middle East
P.O. Box 505018
Bldg. 27, Suite B503
Dubai Healthcare City
Dubai
United Arab Emirates
+971-4369-4930
Asia-Pacific
37th Floor
Singapore Land Tower
50 Raffles Place
Singapore 048623
+65-6829-7208
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