International Student Handbook - University of New England

Student Services
ISBT Student Services has a front counter where you can ask
any questions. If you have questions about your study, visas,
health cover, or life in Sydney, come and see us.
Staff can:
o Advise/counsel
o Provide accurate information on visa regulations for
student visa holders
o Provide information concerning life in Sydney
o Help manage financial problems
o Provide one-on-one support to individual students in
crisis
o Monitor academic progress and provide necessary
support
o Provide pre-arrival information
o Provide request letters, sign official documents and
perform other administrative tasks
Social activities program
Student Services runs a diverse social activities program each teaching period, which will give you a
chance to see some wonderful scenery and sights, and some insight into lifestyle in Australia. These
include weekends or one day trips to various interesting locations in Sydney, the beautiful Blue
Mountains or the beaches and seaside towns of the South Coast. There will be information about social
activities during orientation, and also on student notice boards throughout the teaching period.
Counselling service
If you need assistance with any sort of difficulty, such as adjusting to a new environment and country, or
understanding different ways of studying, ISBT Counsellors can help you. Counsellors can also help you
with difficult personal situations such as a financial problem or illness in the family, and will also advocate
on behalf of students. ISBT counselling service is free, confidential and voluntary.
UNE Student Assist staff and the International Services Manager at UNE in Armidale are also available for
help and support via email and telephone. Further information about UNE Student Assist and UNE
International Services can be found at: http://www.une.edu.au/elis/
UNE-ISBT 2009-2010 International Student Handbook Page 10