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THE 6TH INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT Managing Services Across Continents 23 - 25 June 2013, Cyprus Co-organised by Oxford Brookes University (UK), the Institute for International Management and Technology (India), Virginia Tech University (USA) and the Institute for Tourism Studies (Macau, China), this conference will address cultural and socio-economic complexities of the growth of service organisations and tourism destinations and their responsibilities to different stakeholder groups. This conference will be a forum for sharing knowledge about the practices of organisations in dynamic economies of different continents including Asia, Middle East and Africa, America, Australia and Europe. It will incorporate both conceptual and empirical research papers that link knowledge to different country and service industry contexts including tourism and hospitality, retailing, financial services and banking, education, and healthcare and professional services. We hope you will participate in stimulating and thought-provoking sessions, enjoy the lively social events and develop research networks during the conference. We look forward to welcoming you in Cyprus, an island embraced by the sun and steeped in culture. CONFERENCE CHAIR CO-CHAIR CO-CHAIR CO-CHAIR Prof Levent Altinay, Oxford Brookes University Prof Vinnie Jauhari, IIMT Prof Fanny Vong, The Institute for Tourism Studies Prof Muzaffer Uysal, Virginia Tech University 2
CONFERENCE THEMES The conference will be exploring the overall theme of ‘Managing Services’ and will focus on the following research areas and the sub-themes: BUSINESS DEVELOPMENT TRACK CHAIR Dr Maureen Brookes ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Internationalisation Entrepreneurship and innovation Leadership Co-creation of services Tourism policy, planning and development Factors influencing demand for tourism International human resource management (selection and recruitment, training, motivation, commitment, employee satisfaction) Market entry modes and market selection strategies International networks, partnerships and strategic alliances Internationalisation strategies of service firms The role of organisational learning/knowledge transfer in the internationalisation process International financial management (e.g reporting, performance measurement). Globalisation and its impact on service sectors and/or firms The role of headquarters and subsidiaries in the process of internationalisation Cross-cultural marketing ETHICS AND CORPORATE SOCIAL RESPONSIBILITY TRACK CHAIR Dr Juliette Koning ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Sustainable tourism development Economic, cultural and social aspects of tourism Responsible business Consumers and tourists attitudes towards climate change Climate change and tourism destinations Social entrepreneurship Risk assessment and crisis management strategies of organisations/destinations Financial management and corporate social responsibility Stakeholder management and corporate social responsibility Marketing and corporate social responsibility Ethics and marketing Ethics and human resource management Ecology and environmental management Food and tourism 3
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