Welcome to RBF Information in this brochure is ... - SuperFacts.com
Welcome to RBF Information in this brochure is ... - SuperFacts.com
Welcome to RBF Information in this brochure is ... - SuperFacts.com
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10 <strong>Wel<strong>com</strong>e</strong> <strong>to</strong> <strong>RBF</strong><br />
Feedback<br />
<strong>RBF</strong> wel<strong>com</strong>es all feedback from<br />
members. Member feedback can<br />
help <strong>RBF</strong> <strong>to</strong> provide you with a better<br />
service. <strong>RBF</strong> <strong>is</strong> <strong>com</strong>mitted <strong>to</strong> settl<strong>in</strong>g<br />
any member <strong>com</strong>pla<strong>in</strong>ts or concerns<br />
quickly and fairly. If you have any<br />
<strong>com</strong>pla<strong>in</strong>ts, concerns or feedback,<br />
please contact the <strong>RBF</strong> Enquiry L<strong>in</strong>e<br />
on 1800 622 631.<br />
Further<br />
<strong>in</strong>formation<br />
More <strong>in</strong>formation about <strong>RBF</strong>’s<br />
management and f<strong>in</strong>ancial condition<br />
and <strong>in</strong>vestment performance <strong>is</strong><br />
conta<strong>in</strong>ed <strong>in</strong> the Member Report.<br />
<strong>RBF</strong> will send you:<br />
an annual Member Benefit Statement<br />
<strong>in</strong>formation about <strong>RBF</strong>’s <strong>in</strong>vestment<br />
performance<br />
<strong>in</strong>formation about <strong>RBF</strong>’s products<br />
and services.<br />
You could also explore your<br />
superannuation options by read<strong>in</strong>g<br />
one of <strong>RBF</strong>’s fact sheets or <strong>brochure</strong>s.<br />
You can v<strong>is</strong>it the <strong>RBF</strong> website <strong>to</strong> view<br />
these publications, or logon <strong>to</strong> access<br />
your personal account details at<br />
www.rbf.<strong>com</strong>.au.<br />
<strong>RBF</strong> Compla<strong>in</strong>t<br />
At <strong>RBF</strong> we strive <strong>to</strong> ensure our<br />
members receive the best possible<br />
service at all times, but sometimes<br />
our service might not meet your<br />
expectations. For <strong>th<strong>is</strong></strong> reason,<br />
<strong>RBF</strong> has a <strong>com</strong>prehensive <strong>com</strong>pla<strong>in</strong>t<br />
process <strong>to</strong> address member concerns.<br />
Members who may be unhappy<br />
with the way <strong>RBF</strong> has handled an<br />
adm<strong>in</strong><strong>is</strong>trative matter are encouraged<br />
I will<strong>in</strong>gly contribute<br />
extra money <strong>to</strong> my<br />
superannuation <strong>to</strong><br />
help me ma<strong>in</strong>ta<strong>in</strong> a<br />
<strong>com</strong>fortable lifestyle<br />
once I retire.<br />
Irene (Cashier), <strong>RBF</strong> member<br />
<strong>to</strong> contact the <strong>RBF</strong> Enquiry L<strong>in</strong>e<br />
on 1800 622 631 and expla<strong>in</strong> their<br />
concerns. We are keen <strong>to</strong> ensure our<br />
service <strong>is</strong> of the highest quality at<br />
all times and will ass<strong>is</strong>t members <strong>in</strong><br />
f<strong>in</strong>d<strong>in</strong>g an acceptable resolution.<br />
Where the member’s concerns have<br />
not been addressed, they can write <strong>to</strong>:<br />
<strong>RBF</strong> Reviews and Compla<strong>in</strong>ts Officer<br />
Retirement Benefits Fund Board<br />
GPO Box 446<br />
HOBART TAS 7001<br />
If a member’s <strong>com</strong>pla<strong>in</strong>t has been<br />
<strong>in</strong>vestigated and they are not sat<strong>is</strong>fied<br />
with the response provided by <strong>RBF</strong>,<br />
the member has the option of lodg<strong>in</strong>g<br />
a <strong>com</strong>pla<strong>in</strong>t with the Tasmanian<br />
Ombudsman. The Ombudsman<br />
can be contacted via email at<br />
ombudsman@ombudsman.tas.gov.au<br />
or by call<strong>in</strong>g 1800 001 170.<br />
Further <strong>in</strong>formation about <strong>RBF</strong>’s<br />
<strong>com</strong>pla<strong>in</strong>t process can be found at<br />
www.rbf.<strong>com</strong>.au or by contact<strong>in</strong>g <strong>RBF</strong>.
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