Consumer Group Graduate Trainee Program Sales Management
Consumer Group Graduate Trainee Program Sales Management
Consumer Group Graduate Trainee Program Sales Management
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<strong>Consumer</strong> <strong>Group</strong><br />
<strong>Graduate</strong> <strong>Trainee</strong> <strong>Program</strong><br />
<strong>Sales</strong> <strong>Management</strong>
WHO ARE WE?<br />
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service<br />
provider. It meets the needs of the Hong Kong public and local and international<br />
businesses with a wide range of services including local telephony, local data<br />
and broadband, international telecommunications, mobile, and other<br />
telecommunications businesses such as customer premises equipment sale,<br />
outsourcing, consulting, and contact centers.<br />
Together with the highly successful media business of its parent company,<br />
PCCW Limited, HKT offers innovative media content and services across the<br />
PCCW <strong>Group</strong>’s unique quadruple-play platforms – fixed-line, broadband Internet<br />
access, TV and mobile.<br />
THE CONSUMER GROUP is one of the largest operating divisions of HKT,<br />
responsible for sales & marketing as well as customer service, and the business<br />
development of a full spectrum of consumer products and services that meet<br />
diversified consumer lifestyle interests and needs. Our integrated sales &<br />
marketing solutions which consist of retail shops, roadshows, call centers,<br />
service centers, online shops, catalogs and partnership sales provide<br />
highly-profitable opportunities. The retail shops and service centers are<br />
ultra-modern and conveniently located to offer one-stop shopping facilities and<br />
comprehensive customer service, while our call center sales teams operate<br />
24-hour hotlines to serve customers. Our dedication to customer service<br />
excellence has been recognized in a number of industry awards schemes<br />
organized by professional associations such as:<br />
• Asia Pacific Customer Service Consortium (APCSC)<br />
• Hong Kong Association for Customer Service Excellence (HKACE)<br />
• Hong Kong Retail <strong>Management</strong> Association (HKRMA)<br />
• Hong Kong Call Center Association (HKCCA)<br />
In preparation for the challenges ahead, we need innovative people like you to<br />
join the <strong>Consumer</strong> <strong>Group</strong> and develop a career with Hong Kong’s premier<br />
telecommunications service provider. Being the employer of choice, we are<br />
committed to attracting, grooming and retaining the best talents, both locally and<br />
internationally.<br />
WHAT ARE THE OBJECTIVES<br />
OF THE PROGRAM?<br />
THE GRADUATE TRAINEE PROGRAM is designed to<br />
nurture future leaders with keen interests in pursuing a<br />
career in sales and customer service. It offers ample<br />
opportunities for you to reach junior managerial positions<br />
within two years.
HOW DOES<br />
THE PROGRAM WORK?<br />
After joining the <strong>Graduate</strong> <strong>Trainee</strong> <strong>Program</strong>, you will work in the <strong>Consumer</strong> <strong>Group</strong> and undergo a<br />
comprehensive training and development program.<br />
The 24-month<br />
intensive and professional training program is designed to allow trainees<br />
to acquire all the essential skills, up-to-date knowledge and professional expertise necessary to<br />
achieve and maintain excellent sales and customer service performance. The program will develop<br />
trainees to manage sales/customer service projects and people effectively as well as to meet the<br />
continuous challenge of sustaining the best performance in a fiercely competitive environment.<br />
As a member of the <strong>Graduate</strong> <strong>Trainee</strong> <strong>Program</strong>, you will:<br />
• Attach to departments to perform day-to-day sales/customer service duties to understand the<br />
business operations involved<br />
• Participate in planning and execution of important projects and contribute to the ultimate<br />
success of the Company<br />
• Receive comprehensive training and expert guidance in specific areas of sales and<br />
management
WHAT DO<br />
WE EXPECT FROM YOU?<br />
• Bachelor’s Degree holder in any discipline, with a<br />
strong interest in developing a career in sales or<br />
customer service<br />
• Goal-oriented, articulate, assertive, and open-minded<br />
with positive working attitude<br />
• Proficient in both English and Cantonese and willing<br />
to work under pressure and to work in shifts<br />
• Strong interpersonal and communications skills<br />
WHAT IS<br />
INCLUDED IN OUR OFFER?<br />
HOW TO APPLY?<br />
If you think you are the<br />
person we are looking for,<br />
please visit our website at<br />
http://career.pccw.com,<br />
select the program and<br />
complete the online<br />
application form. The<br />
submission deadline is<br />
posted on the website.<br />
Shortlisted candidates will<br />
be invited to provide further<br />
information and attend an<br />
interview and assessment<br />
sessions in Hong Kong.<br />
Selected candidates will receive an offer comprising:<br />
• Attractive salary package<br />
• Flexible benefits including:<br />
• Retirement provision<br />
• Medical cover<br />
• Paid annual leave<br />
• Employee discounts and other exceptional staff<br />
offers on our wide range of services and products<br />
NEED TO KNOW MORE?<br />
For inquiries, please email us<br />
at career@pccw.com. To<br />
apply, please submit your<br />
online application form at<br />
http://career.pccw.com.
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