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Quantitative and Qualitative Data - Denison Consulting

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.<br />

SIOP<br />

. .<br />

2013<br />

. . .<br />

SYMPOSIUM<br />

. . . . . . <br />

. . . . . . . . . . . . . . . . . . . <br />

<strong>Quantitative</strong> <strong>and</strong><br />

<strong>Qualitative</strong> <strong>Data</strong><br />

for Organizational Culture Change<br />

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . <br />

Ia Ko & Bryan Adkins | <strong>Denison</strong> <strong>Consulting</strong>


How do you use<br />

different types of<br />

data when driving<br />

organizational<br />

culture change?<br />

!<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


<strong>Data</strong>-driven approach to<br />

Organizational change<br />

<strong>Data</strong><br />

Energy<br />

Empower<br />

ment<br />

Change<br />

Many benefits & challenges<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


<strong>Data</strong>-driven approach to<br />

culture change<br />

A bit more challenges<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


TICKETS!


Doing well but room for<br />

improvement<br />

Empower<br />

employees<br />

Focus on<br />

Customers <br />

Coordinate<br />

& Integrate<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


So their journey begins…<br />

Leadership Team Self-assessment<br />

2009<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


…<strong>and</strong> continues.<br />

Culture survey<br />

Pulse survey<br />

Culture survey<br />

pulse survey<br />

Culture survey<br />

2009<br />

2010<br />

2011<br />

2012<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


BEST PRACTICE 1.<br />

Gather<br />

actionable<br />

data.<br />

Nice to<br />

know<br />

Need to<br />

know<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


Not just numbers<br />

Culture survey<br />

Pulse survey<br />

Culture survey<br />

pulse survey<br />

Culture survey<br />

2009<br />

2010<br />

2011<br />

2012<br />

Culture conversations<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


BEST PRACTICE 2.<br />

Use survey results<br />

to drive honest<br />

conversations.<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


When things don’t connect<br />

Survey item<br />

responses<br />

Open-ended<br />

comments<br />

Culture<br />

conversations<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


BEST PRACTICE 3.<br />

Use contexts to<br />

connect the<br />

disconnected.<br />

DATA<br />

Take extra steps.<br />

DATA<br />

DATA<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


FINAL<br />

THOUGHTS… <br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.


Questions?<br />

Comments?<br />

All content <strong>and</strong> images Copyright © 2013 <strong>Denison</strong> <strong>Consulting</strong>, LLC. All Rights Reserved.

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