Everyday, Hideaway and Limited Series - Marquis Spas

owner’s manual 

WELCOME TO THE SPA LIFE! 

Please enjoy your new Marquis spa, but think safety 

first. Read your Owner’s Manual in its entirety before 

installing your spa and encourage all spa users to do 

the same. More than just common sense, this 

Owner’s Manual provides vital safety and operational 

information. 

We sincerely hope your spa life is a pleasant experience. 

If problems should arise, contact your authorized 

dealer. Or contact Marquis Corp. at any of the 

following: 

Email: service@marquiscorp.com 

Web: www.marquisspas.com 

Marquis Corp. 

596 Hoffman Road 

Independence, OR 97351 

1

product reference 

SERIAL NUMBER LOCATION 

You will find the serial number on the silver tag in the 

equipment area. 

PLEASE FILL OUT AND KEEP FOR FUTURE 

REFERENCE 

Name of Purchaser__________________________________ 

Date of Purchase ___________________________________ 

Address ___________________________________________ 

City _____________________State ____Zip Code _______ 

Signature __________________________________________ 

Telephone _________________________________________ 

Spa Model/Color ___________________________________ 

Spa Serial # ________________________________________ 

Pack Serial # _______________________________________ 

Dealer’s Name _____________________________________ 

Dealer’s Address ___________________________________ 

City _______________________State____Zip Code________ 

Telephone ___________________________________________ 

Every effort has been made to ensure the accuracy 

of this manual. However, Marquis Corp. reserves the 

right to improve its product without notice. This 

could create a minor variation between this manual 

and the actual product you receive. We apologize 

for any inconvenience this may cause. 

2

owner’s manual index 

IMPORTANT SAFETY INSTRUCTIONS 

120V, Cord Connected Models ....................................................... 4 

240V, Permanently Installed or Converted Models ....................... 5 

Safety ................................................................................................. 6-9 

INSTALLATION INSTRUCTIONS 

Location ............................................................................................. 10-11 

Filter Cartridge ...................................................................................12 

Electrical Requirements ....................................................................13-14 

STARTING YOUR SPA ...................................................................... 15-16 

OPERATING YOUR SPA ...................................................................17 

SPA SPECIFICATIONS 

630 ...................................................................................................................... 18 

Ultimate 630.......................................................................................................19-20 

530....................................................................................................................... 21 

Ultimate 530 ......................................................................................................22-23 

418 ...................................................................................................................... 24 

Ultimate 418........................................................................................................25-26 

315 ........................................................................................................................27 

Ultimate 315........................................................................................................28-29 

Rendezvous..................................................................................................... 30 

Retreat................................................................................................................. 31 

744E..................................................................................................................... 32-33 

641R..................................................................................................................... 34-35 

520M....................................................................................................................36-37 

319S......................................................................................................................38-39 

SPA CONTROL OPERATION 

All models........................................................................................................... 40-44 

Soundsations................................................................................................ 44-47 

EQUIPMENT DIAGRAM 

630, U630, 530, U530, 744E, 641R,........................................................... 48 

418, U418, 315, U315, Rendezvous, Retreat, 520M, 319S...................49 

TROUBLESHOOTING ................................................................................... 50-51 

LCD Diagnostic Messages ...........................................................................51 

MAINTENANCE ................................................................................................52-55 

SPA CARE AND ENJOYMENT GUIDE ................................................. 56-63 

Water Care Troubleshooting........................................................................ 64-65 

SpaBoutique ................................................................................................. 66 

OWNER’S PROTECTION PLAN................................................................ 67-68 

3

safety instructions 

The following instructions are required to be printed by Underwriters 

Laboratories (UL) as a condition of the listing of this product. They 

contain important safety information. We strongly encourage you to 

read and apply them. 

IMPORTANT SAFETY 

INSTRUCTIONS 

WHEN INSTALLING AND USING THIS ELECTRICAL 

EQUIPMENT, BASIC SAFETY PRECAUTIONS SHOULD 

ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING: 

1. READ AND FOLLOW ALL 

INSTRUCTIONS 

2. WARNING: To reduce the risk of injury, do not permit children to 

use this product unless closely supervised at all times. 

3. DANGER: RISK OF CHILD DROWNING. Extreme caution must 

be exercised to prevent unauthorized access by children. To avoid 

accidents, ensure that children cannot use the spa or hot tub unless 

they are supervised at all times. 

120 VOLT, CORD CONNECTED MODELS 

4. DANGER: RISK OF INJURY. Connect only to a grounded source. 

5. Do not bury the power cord. 

6. WARNING: To reduce the risk of electric shock, replace a damaged 

cord immediately. 

7. A ground terminal (pressure wire connector) is provided on the 

surface of the control box inside the equipment compartment. This 

connector should be bonded with a minimum No. 8 AWG (8.4mm 2 ) 

(No. 6 AWG in Canda) solid copper wire between this unit and any 

metal ladders, metal water pipes, metal enclosures of electrical 

equipment, conduit, or metal equipment within five feet (1.5m) of the 

spa. If the spa is located on a reinforced concrete pad, the reinforced 

steel should also be bonded to the ground terminal. 

8. WARNING: Your spa may be equipped with a ground fault circuit 

interrupter (GFCI) on the end of the power supply cord. Before each 

use of the spa, with the plug connected to the power supply and the 

unit operating, press the “test” button. The unit should stop operating 

and the GFCI power indicator will go out. Wait thirty seconds and 

then reset the GFCI by pressing the “Reset” button. The GFCI 

power indicator will turn on, restoring power to the spa. If the 

interrupter does not perform in this manner, it is an indication of an 

electrical malfunction and the possibility of an electric shock. Disconnect 

the plug from the receptacle until the fault has been identified 

and corrected. 

4


240 VOLT, PERMANENTLY INSTALLED OR CONVERTED MODELS 

9. A ground terminal is provided on the terminal block (TB-1, terminal 7) 

located inside the control box. To reduce the risk of electric shock, 

connect this terminal to the grounding terminal of your electrical 

service or supply panel with a continuous green, insulated copper 

wire. The wire must be equivalent in size to the circuit conductors 

supplying the equipment. In addition, a bonding terminal (pressure 

wire connector) is provided on the outside of the control box for 

bonding to local ground points. To reduce the risk of electric shock, 

this connector should be bonded with a No. 8 AWG (8.42mm 2 ) (No. 6 

AWG in Canda) solid copper wire to any metal ladders, water pipes, or 

other metal within five feet (1.5m) of the spa to comply with local 

requirements. 

10. Your spa uses ground fault circuit interrupters in the electrical subpanel. 

Before each use of the spa and with the unit operating press 

the Test button on each breaker. The switch should click over to the 

“Trip” position. Wait thirty seconds and reset each GFCI breaker by 

switching it completely off and then completely on. The switch 

should then stay on. If either of the interrupters does not perform in 

this manner, it is an indication of an electrical malfunction and the 

possibility of an electric shock. Disconnect the power until the fault has 

been identified and corrected. 

ALL SPA MODELS 

11. Install the spa so proper drainage is provided. 

12.DANGER: RISK OF ELECTRIC SHOCK. Install the spa at least five 

feet (1.5m) away from metal surfaces, in accordance with the 

National Electric Code ANS/NMFPA70-1993. Each metal surface 

must be permanently connected to a minimum No. 8 (8.42mm 2 ) (No. 

6 AWG in Canda) solid copper conductor attached to the wire 

bonding connector on the terminal box provided for this purpose. 

13. DANGER: RISK OF ELECTRIC SHOCK. Do not permit any 

appliance, such as a light, telephone, radio, or television, etc. within 

five feet (1.5m) of the spa or hot tub. 

14.WARNING: To reduce the risk of injury: 

• Water temperatures between 100°F (38°C) and 104°F (40°C) are 

considered safe for a healthy adult. Lower water temperatures are 

recommended for extended use (exceeding 10 minutes) and for 

young children. 

• Since excessive water temperatures have a high potential for 

causing fetal damage during the early months of pregnancy, 

pregnant or possibly pregnant women should limit spa water 

temperatures to 100°F (38°C). 

• Before entering a spa, the user should measure the water temperature 

with an accurate, waterproof, fever thermometer since the 

tolerance of temperature-regulating devices may vary as much as +/- 

5°F (3°C). 

• The use of drugs, alcohol, or medication before or during spa use 

may lead to unconsciousness with the possibility of drowning. 

5


• Persons suffering from obesity or with a medical history of heart 

disease, low or high blood pressure, circulatory system problems, or 

diabetes should consult a physician before using the spa. 

• Persons using medications should consult a physician before using 

a spa since some medication may induce drowsiness while other 

medication may affect heart rate, blood pressure, and circulation. 

15.DANGER: TO REDUCE THE RISK OF INJURY TO PERSONS. 

Do not remove the suction fittings. 

16.DANGER: RISK OF INJURY: Never operate a spa if the suction 

guard(s) is broken or missing. Never replace a suction guard with 

one rated less than the flow rate marked on the original suction 

guard. The suction guard(s) in the spa are sized to match the 

specific water flow created by the pump. Should the need arise to 

replace the suction guard(s) or the pump, be sure that the flow 

rates are compatible. 

17.DANGER: Children are especially sensitive to hot water. At no time 

should children have unsupervised access to the spa. Children must 

not be allowed to climb onto the spa cover. All Everyday Hot Tubs 

are equipped with a locking cover that meets the ASTM F1346-91 

Standard for Safety Covers. Always lock the child resistant locks 

after using the spa for your children’s safety. 

18.SAVE THESE INSTRUCTIONS. 

WARNING: Do not permit electric appliance (such as a light, telephone, 

radio, or television) within five feet (1.5m) of this spa or hot tub. 

WARNING: Children should not use spas or hot tubs without adult 

supervision. 

WARNING: Do not use spas or hot tubs unless all suction guard(s) 

are installed to prevent body and hair entrapment. 

WARNING: Do not use drugs or alcohol before or during the use of 

a spa or hot tub to avoid unconsciousness and possible drowning. 

WARNING: People using medications and/or having an adverse 

medical history should consult a physician before using a spa. 

WARNING: The use of alcohol, drugs, and medication can greatly 

increase the risk of fatal hyperthermia. 

WARNING: Before entering the spa or hot tub measure the water 

temperature with an accurate thermometer. 

WARNING: Water temperature in excess of 104°F (40°C) may be 

injurious to your health. 

WARNING: Prolonged immersion in a spa or hot tub may be 

injurious to your health. 

WARNING: People with infectious diseases should not use a spa. 

WARNING: Pregnant or possibly pregnant women should consult a 

physician before using a spa or hot tub. 

WARNING: To avoid injury, exercise care when entering and exiting 

the spa or hot tub. 

WARNING: Do not use a spa or hot tub immediately following 

strenuous exercise. 

WARNING: Maintain water chemistry in accordance with 

manufacturer’s instructions. 

6


SAFETY INSTRUCTIONS FOR FRENCH SPEAKING SPA OWNERS 

AVERTISSEMENT: Ne pas placer d’appareil électrique (luminaire, 

téléphone,radio, téléviseur, etc.) moins de 1.52 m de cette cuve de 

relaxation. 

AVERTISSEMENT: Ne pas laisser les enfants utiliser une cuve de 

relaxation sans surveillance. 

AVERTISSEMENT: Pour éviter que les cheveux ou une partie du 

corps puissent être aspirés, ne pas utiliser une cuve de relaxation si les 

grilles de prise d’aspiration ne sont pas toutes en place. 

AVERTISSEMENT: Pour éviter l’évanouissement et la noyade 

éventuelle, ne prendre ni drogue ni alcool avant d’utiliser une cuve de 

relaxation ni quand on s’y trouve. 

AVERTISSEMENT: Les personnes qui prennent des médicaments ou 

ont des problemès de santé devraient consulter un médecin avant 

d’utiliser une cuve de relaxation. 

AVERTISSEMENT: La consommation d/alcool ou de drogue 

augmente considérablement les risques d’hyperthermie motrelle dans 

une cuve de relaxation. 

AVERTISSEMENT: Avant d’utiliser une cuve de relaxation mesurer la 

température de l’eau l’aide d’un thermométre précis. 

AVERTISSEMENT: Il peut être dangereux pour la santé de se plonger 

dans de l’eau plus de 40°C. 

AVERTISSEMENT: L’utilisation prolongée d’une cuve de relaxation 

peut être dangereuse pour la santé. 

AVERTISSEMENT: Les personnes atteintes de maladies infectieuses 

ne devraient pas utiliser une cuve de relaxation. 

AVERTISSEMENT: Les femmes enceintes, que leur grossesse soit 

confirmée ou non, devraient consulter un médecin avant d’utiliser une 

cuve de relaxation. 

AVERTISSEMENT: Pour éviter des blessures, user de prudence en 

entrant dans une cuve de relaxation et en sortant. 

AVERTISSEMENT: Ne pas utiliser une cuve de relaxation 

immédiatement aprés un exercice fatigant. 

ATTENTION: La tenteur de l’eau en matières dissoutes doit être 

conforme aux directives du fabricant. 

7


PERSONAL SAFETY 

Prolonged immersion in hot water can result in HYPERTHERMIA, a 

dangerous condition which occurs when the internal temperature of 

the body reaches a level above normal (98.6°F, 37°C). The symptoms 

of hyperthermia include dizziness, fainting, drowsiness, lethargy, and a 

body temperature above 98.6°F (37°C). The physical effects of hyperthermia 

include unawareness of impending hazard, failure to perceive 

heat, failure to recognize the need to exit the spa, physical inability to 

exit the spa, fetal damage in pregnant women, and unconsciousness 

resulting in a danger of drowning. 

WARNING: The use of alcohol, drugs, or medication can greatly 

increase the risk of fatal hyperthermia in hot tubs and spas. 

Persons taking medications which induce drowsiness such as tranquilizers, 

antihistamines, or anticoagulants should not use the spa. Pregnant 

women and persons with a medical history of heart disease, 

diabetes, or high blood pressure should consult a physician before 

using the spa. 

8


PERSONAL SAFETY DOs: 

• Be sure your spa is connected to the power supply correctly – only 

use a licensed electrical contractor. 

• Shut off power supply (unplug 120V models) before draining the 

spa or servicing the electrical components. 

• Test the Ground Fault Circuit Interrupter (GFCI) monthly. 

• Always test the water temperature with an accurate thermometer 

before entering the spa to be sure that it’s a safe temperature. 

• Remember that wet surfaces can be very slippery. Take care when 

entering and exiting the spa. 

• Lock the spa cover when the spa is not in use, whether it is empty 

or full of water. 

• Keep the water clean and sanitized with correct chemical care. 

• Turn on the jets when adding ANY chemicals to the spa water. 

• Clean the filter cartridge monthly to remove debris and mineral 

buildup which affects the performance of the hydrotherapy jets, 

limits the flow, or trips the high limit thermostat which will turn off 

the entire spa. 

PERSONAL SAFETY DO NOTs: 

• Don’t use the spa with the equipment compartment door 

removed. 

• Don’t use the spa for more than 10 minutes of time at water 

temperatures in excess of 102°F (39°C). 

• Don’t allow the jet pump to operate for an extended period of time 

with the cover in place. Extended pump operation causes a slow 

heat buildup due to water friction. The spa equipment controls are 

equipped with a built-in safety timer that automatically shuts off the 

jet pump after 15 minutes of continuous operation should it have 

been left on inadvertently. 

• Don’t operate the spa at any time with the filter cartridges 

removed. 

• Don’t lift or drag the cover by using the tie-down straps; always lift 

and carry by using the external handles. 

• Don’t store chemicals in the spa’s equipment compartment. 

• Don’t hesitate to call your authorized dealer with any questions 

or maintenance concerns. 

9

installation instructions 

LOCATION 

For your portable spa to function properly and 

safely, it must be located on a hard, flat, level 

surface. Inground spas require special installation 

techniques and should be planned in conjunction 

with your spa dealer. Improper installation can 

result in structural damage to the spa and the 

voiding of your spa warranty. Items to discuss with 

your dealer include: local construction codes; 

electrical service requirements; serviceability of 

equipment; present underground obstructions 

such as gas, water, and telephone lines; safety 

measures such as fences and locks; and visibility 

of the spa installation from the home, street, and 

neighbors. 

• Allow for sufficient water drainage around the 

spa to help preserve the equipment and support 

structure. This includes indoor installations. 

• A filled spa can weigh in excess of 4,000 

pounds and the location should support the 

weight of the filled spa. 

• Locate the equipment compartment where it will 

be accessible. Your spa MUST be installed to 

permit access for servicing the equipment 

above and/or below any decks or floors. Access 

is essential and must allow adequate room for 

service. 

• Leave access to the circuit breakers in the sub 

panel (240V models) or to the interrupter switch 

(GFCI, 120V models) on the end of the power cord. 

• Be sure the spa is level and in the final position 

BEFORE filling with water. Check for power 

cords, tools, and hoses that may be caught 

underneath the spa. 

• IMPORTANT: DO NOT LET AN EMPTY SPA 

REMAIN EXPOSED TO DIRECT SUNLIGHT. 

Spa surface temperatures can reach in excess 

of 150°F (65°C) if left exposed to the sun. 

Significant damage can occur if this is allowed to 

happen, including warping and blistering of the 

surface. Damage, that occurs as a result of this 

exposure is not covered under the warranty. 

• CAUTION: Never try to move a spa that has not 

been fully drained. To do so could result in damage 

to the spa and physical injury to the mover. 

10


OUTDOOR AND PATIO INSTALLATION 

To install the spa outdoors, we recommend a 

reinforced concrete pad at least four inches thick. 

The reinforcing material should be attached to a 

#8 AWG bonding wire per national and local 

electrical code. 

If you place the spa on the ground, even temporarily, 

place concrete pavers under the entire 

bottom of the spa. The concrete pavers should be 

a least two inches thick and level across the entire 

surface. The spa will inevitably settle and not 

remain level on this surface, thus it’s important to 

get it onto a solid foundation as soon as possible. 

DECK INSTALLATION 

Be sure the deck can support the weight of your 

filled spa by checking the deck’s maximum load 

capacity. Consult a qualified building contractor or 

structural engineer. Minimum requirement is 100 

pounds per square foot. 

INDOOR INSTALLATION 

There are special requirements if you place your 

spa indoors. Flooring material must provide 

adequate traction when wet. Proper drainage is 

essential to prevent water puddling. Proper ventilation 

to the area is required. The addition of a ventilation 

system is recommended. Please see your 

contractor for details. 

11


SHUT-OFF VALVES 

Your spa is equipped with shut-off valves (see 

EQUIPMENT DIAGRAM) that shut off the water 

flow to the equipment system for dealer service. 

At times, a new spa or one that has recently been 

serviced, may have the shut-off valves partially 

closed which can restrict the water flow and 

hinder jet performance. Be sure the valves are 

fully open. 

Shut-off valve in 

open position 

1) Center filter 

cartridge over canister 

FREEZE PROTECTION 

When a freeze condition is detected (which 

occurs when the temperature in the heater 

housing drops to 55°F (13°C) the jet pump is 

automatically activated. In areas with extremely 

cold winter conditions, your spa should be fine as 

long as it is left running at normal operating temperatures. 

For extra protection see your dealer for 

an optional freeze sensor. If you plan to turn the spa 

off, follow the instructions in this manual (see 

SUSPENDED USE OR WINTERIZING YOUR SPA). 

OVERHEATING 

In the case of extended hot weather, the spa 

water temperature may reach and maintain 104°F 

to 106°F (40°C to 41°C) or higher. This is due to the 

ambient temperature and the full insulation in the 

spa cabinet. You may have the option of shortening 

the pump-run time. See SPA CONTROL 

OPERATION for available options. 

FILTER CARTRIDGE 

Your portable spa is equipped with the Constant- 

Clean Filtration system. 

2) Screw filter 

cartridge in place 

3) Snap Vortex filter top 

in place 

NOTE: It is very important that the components of 

these filtration systems be installed properly in the 

proper part of the spa. 

1. Hold the Vortex filter cartridge and center it in 

the opening of the filter housing. 

2. Use the filter handle and turn the filter 

cartridge clockwise to screw it in place. (Use 

caution not to overtighten as damage may 

occur to threads and is not covered under 

warranty.) 

3. Grasp the edge of the dome-shaped Vortex 

filter top. Center it over the ring and gently 

snap in place. 

12


Safety guard of 

suction fitting must 

remain in place. 

SUCTION GUARDS 

The suction guard(s) in the footwell of your spa is 

an opening through which the jet pump draws 

water. Suction fittings are equipped with a safety 

guard. Suction through the fittings can be strong. 

The safety guard(s) must remain in place and 

undamaged. A fitting with a damaged guard(s) can 

be dangerous, especially to small children or people 

with long hair. Should any part of the body become 

drawn to a fitting, turn the jet pump off immediately. 

Long hair should be restrained in a bathing cap, 

never allow it to float freely in the spa. Replace any 

missing or damaged suction guard(s). 

NOTE: It is normal for the flow rates of the suction 

fittings to vary from strong to barely noticeable. 

ELECTRICAL REQUIREMENTS 

It is the responsibility of the spa owner to ensure 

that all electrical connections are made by a qualified 

electrician in accordance with all national, state, 

and local electrical codes in effect at the time of 

installation. 

13 

240 Volt 

All connections must be made in 

accordance with the wiring diagram 

found on the inside of the control box 

cover. Connections must be made 

with copper conductors only – do NOT 

use aluminum wire. All conductors, 

circuit breakers, and fuses and the 

GFCI must be sized in accordance to 

the total amperage load as specified: 

• Permanently connected (Hard wired). 

• Rated 240V, 60Hz, 50A, three wires (#6 copper) 

plus ground (#8 copper), [4 wires total]. 

• Circuit breaker or fuse size: 50A. 

• A disconnecting means must be installed within 

sight from the equipment and at least 5 feet 

(1.52m) from the inside walls of the spa. 

• Connect only to a circuit protected by a Class A 

Ground Fault Circuit Interrupter (GFCI). 

• For units used in other than single-family 

dwellings, a clearly labeled emergency switch 

shall be provided as part of the installation. The 

switch shall be readily accessible to the occupants 

and shall be installed at least five feet (1.52 m) 

away, adjacent to, and within sight of the unit. 

• A pressure wire connector is provided on the 

exterior of the control box to allow connection of a 

bonding wire to any metal ladder, metal water 

pipe, common bonding grid (reinforced concrete 

slab, ground plate beneath the spa), or any other 

metal within 5 feet (1.52 m) of the spa. The 

bonding wire shall be copper and at least #8 

AWG (8.42mm²), #6 in Canada.


NOTE: Ensure that a Ground Fault Circuit Interrupter 

(GFCI) is properly installed. Failure to do so may result 

in spa malfunction or damage which is not warranted. 

GFCIs are available from your authorized dealer. 

120 Volt 

120 Volt spas shall be plugged into a properly 

grounded, grounding type 15 amp receptacle on a 

dedicated circuit. A dedicated circuit is a circuit with 

no other components that consume power, such as 

lights, televisions, radios, computers, or 

other electronic devices. These could 

cause your spa to malfunction by any of 

the following: unusual text on the control 

panel, slow heating, poor jet action, 

tripping house breaker, or blown fuses. 

Failure to follow these instructions could 

lead to premature failure of spa components 

that would not be covered under 

the warranty. The dedicated circuit shall 

meet the following specifications: 

• Rated 120V, 60Hz, 15A (2 wires plus ground) 

• Circuit breaker or fuse size: 15A 

• The receptacle must be at least 5 feet (1.52 m) 

from the spa. 

• The 15 foot GFCI power cord provided with the 

spa must be plugged directly into the receptacle. 

Do NOT use an extension cord or any other 

adaptor. Actual exposed length of cord will vary 

by model, but will never be less than 12 feet. 

Convert 120 Volt to 240 Volt 

120 Volt spas may be converted to operate on 240V, 

50A. All connections must be made by a licensed 

electrician. 

1. Disconnect the power by unplugging the power 

cord from the receptacle, removing the cord from 

the terminal block on the circuit board, and storing 

it with your owner’s manual. 

2.Locate the white wire connecting J11 to J32 on 

the circuit board. Remove the wire and discard. 

3.For 50A operation, move dip switch 10 to the OFF 

position. 

4.Install 240V power as indicated in the 240 Volt 

section. 

5.Rated 240V, 60Hz, 50A, three wires (#6 copper) 

plus ground (#8 copper), [4 wires total]. 

14

starting your spa 

START-UP PROCEDURE 

Your spa is equipped with solid-state Comfort 

Controls specific to your spa model. Please see SPA 

CONTROL OPERATION. 

To start your spa, you need the water test strips in 

the chemical kit provided iwth your spa. It is important 

to follow each of these steps when starting 

your spa. Once you have completed the following 

steps, refer to the WATER TREATMENT section for 

proper start-up water maintenance. 

NOTE: Your spa has been filled and test-run at the 

factory. The first time your spa is filled with water, 

some discoloration from residual test water may 

appear. This will disappear when the spa is completely 

filled and the filtration system is functioning. 

Test the water for the proper chemical balance and 

adjust as necessary. PROPER CHEMICAL BAL- 

ANCE IS IMPORTANT for your safety and the 

longevity of your spa. 

THERAPY PUMP 

Allow the spa to circulate on high-speed (see SPA 

CONTROL OPERATION) for four to five minutes to 

discharge air from the plumbing system. Do not 

expect hot water immediately from the jets; the 

heater will take several hours to heat the water. 

Start-up procedure for all models 

1. Place spa on a hard, flat, level surface. Make 

sure the power supply is off. 

2. Make sure the suction guard(s) in the footwell 

are in place and undamaged. 

3. Open the equipment door. (SEE EQUIPMENT 

DIAGRAM). Tighten all disconnects and open all 

shut-off valves. 

NOTE: Keep the drain valve closed at all times 

except when draining the spa (do not rely on the 

cap to stop the flow of water). Not doing so could 

result in damage to the drain valve due to freezing 

water. 

Fill spa with water to 

two-thirds of the way 

up the Vortex skimmer 

opening. 

4. Install filter cartridge. (See INSTALLATION 

INSTRUCTIONS, Filter Cartridge(s).) 

5. Fill the spa with water to two-thirds of the way 

up the Vortex skimmer openings. The use of a 

Fill Filter is recommended, especially in areas 

with high mineral content in the water. 

15

starting your spa 

Use TEMP+- pad to set 

water temperature. 

Spa cover helps 

maintain a constant 

water temperature. 

6. Turn the power on. 

7. Your spa is now in “pump priming” mode and a 

“Pr” message displays in the LCD window of 

the control panel. While in this mode the spa 

appears idle, which lasts approximately four to 

five minutes if not exited manually. To exit 

manually, press the TEMP+- pad. 

8. At this time the spa should have water flowing 

from the jets. If the pump has not primed and 

the water is not flowing from the jets after two 

minutes TURN OFF POWER TO THE SPA 

and vent air from the pumps by slightly opening 

thepump unions. After turning the power on 

again, the spa initiates a new priming mode. 

Repeat steps above. 

9. The system requires approximately two minutes 

of water flow to determine the water temperature. 

After two minutes of water flow, the temperature 

is displayed as actual water temperature. 

After you have manually exited the priming 

mode (or allowed the spa to automatically exit) 

the LCD window momentarily displays 102°F 

(39°C) and then the display switches to - - °F. 

10. The factory default setting for water temperature 

is 102°F (39°C). Use the TEMP+- pad on the 

control panel to set the water temperature to 

the desired level. (See SPA CONTROL OPERA- 

TION, Temperature Display And Adjustment.) 

Your spa heats at the rate of approximately one 

degree per hour for 120V systems, and five 

degrees per hour for 240V systems. 

SPA COVER 

When the spa is not in use, the spa cover should 

be kept on the spa to retain the water’s heat and to 

keep out dirt, leaves, etc. Your heater maintains a 

constant water temperature between uses. 

For your safety and convenience, the cover is 

equipped with adjustable straps, safety locks, and 

handles. Use the exterior handles to remove and 

replace your cover. We suggest that you use the 

safety locks to help keep out unintended users 

and prevent the cover from being blown off in 

windy conditions. 

16

operating your spa 

MAXIMUM THERAPY JETTING SYSTEM 

HK TM 8 NECK JETS 

The neck jets are turned on and off (when the jet 

pump is on) using the small teardrop neck jet 

control lever. 

HK TM 12 JETS 

This small jet provides a targeted stream of water. 

HK TM 16 JETS 

The direction of water flow can be changed by 

redirecting the central nozzle. The water flow can be 

adjusted by turning the jet face using the four tabs. 

HK40 JET 

High-flow jet strategically positioned within the spa 

to provide passive and whole body massage. 

HK8 NECK JET CONTROL 

Use this control to increase or decrease the air flow 

to the neck jets. 

17

the 630 

5 

11 

Use the Bather’s 

panel to set the 

temperature, 

select the 

filtration, and 

turn on the jets 

and lights. 

This valve 

controls the 

water flow of 

the neck jets. 

# Component Identification Qty. 

1 HK TM 12 Jets 24 


4 HK TM 8 Neck Jets 2 

5 Bathers Control Panel 1 

6 IR Sensor 1 

7 Filter Canisters 2 

8 Suction Fittings 4 

9 Floor Drain 1 

10 Light 1 

11 Neck Jet Valve 1 

12 Ozone Injector Fitting 1 

13 Spa Frog ® 1 

14 Spa Frog ® Return Fitting 1 

Physical Specifications 

Size 

Dimensions 84" x 84" 

Height 34" 

Interior Depth 32.5" 

Seating Capacity/Positions 6/7 

Weight Dry/Lbs. 780 

Weight Full/Lbs. 4032 

Water Capacity/Gallons 390 

Total Therapy Jets 30 

18

the ultimate 630 

5 

11 

16 



temperature, 

select the 




This valve 

controls the 

water flow of 


Use PowerShift 

control to select 

jet zones. 




3 HK40 Jets 8 



6 IR Sensor 1 




10 Light 1 





15 Waterfall Valve 1 

16 PowerShift Controls 2 

17 Waterfall Feature 1 

19 


Size 


Height 34" 






Total Therapy Jets 30

ultimate 630 

ZONE 2A 

Upper-, 

mid- and 

lower-back 

jets.* 

 

 

ZONE 1A 

Mid-, lowerback 

and 

leg jets.* 

 

 

 

 

 

 

 

 

ZONE 2B 

Lowerbody 

jets.* 

 

 

ZONE 1B 

Upper- and 

mid-back 

jets.* 

*Neck jets 

operate in 

zone 2. 

*Waterfall 

operates in 

zone 1. 

20

the 530 

5 

11 



temperature, 

select the 




This valve 

controls the 

water flow of 







6 IR Sensor 1 




10 Light 1 






Size 


Height 34" 


Seating Capacity/Positions 5 





21

ultimate 530 

5 

11 

16 



temperature, 

select the 




This valve 

controls the 

water flow of 




jet zones. 


1 HK12 Jets 16 

2 HK16 Jets 4 

3 HK40 Jets 8 

4 HK8 Neck Jets 2 


6 IR Sensor 1 




10 Light 1 






16 PowerShift Controls 2 


22 


Size 


Height 34" 







ultimate 530 

ZONE 2A 

Upper-, 


lower-back 

jets.* 

 

 

 

 

2 

 

1 

 

 

ZONE 1A 

Mid-, lowerback 

and 

leg jets.* 

 

 

 

 

 

ZONE 2B 

Lowerbody 

jets.* 

 

ZONE 1B 


mid-back 

jets.* 

2 

1 

*Neck jets 

operate in 

zone 2. 

*Waterfall 

operates in 

zone 1. 

23

the 418 

5 

11 



temperature, 

select the 




This valve 

controls the 

water flow of 







6 IR Sensor 1 


8 Suction Fitting 1 


10 Light 1 






Size 


Height 34" 







24


5 

11 

16 



temperature, 

select the 




This valve 

controls the 

water flow of 




jet zones. 




3 HK40 Jets 4 



6 IR Sensor 1 




10 Light 1 






16 PowerShift Control 1 



Size 


Height 34" 







25

ultimate 418 

 

 

 

 

 

ZONE 2 

Upper-, 


lower-back 

jets.* 

 

 

 

ZONE 1 

Lowerbody 

jets.* 

 

 

*Neck jets 

operate in 

zone 2. 

Waterfall 

operates in 

zone 1. 

26

the 315 

5 

11 



temperature, 

select the 




This valve 

controls the 

water flow of 







6 IR Sensor 1 




10 Light 1 






Size 


Height 29.5" 

Interior Depth 28" 






27


5 

11 

16 



temperature, 

select the 




This valve 

controls the 

water flow of 




jet zones. 




3 HK40 Jets 4 



6 IR Sensor 1 




10 Light 1 






16 PowerShift Control 1 


28 


Size 


Height 29.5" 







ultimate 315 

 

 

 

 

 

ZONE 2 

Upper-, 


lower-back 

jets.* 

 

ZONE 1 

Lowerbody 

jets.* 

 

*Neck jets 

operate in 

zone 2. 

29

the RENDEZVOUS 

4 



temperature, 

select the 








5 Filter Canister 1 



8 Light 1 






Size 


Height 29.5" 


Seating Positions 3 





30

the RETREAT 

4 



temperature, 

select the 






2 HK16 Jets 2 



5 Filter Canister 1 



8 Light 1 






Size 


Height 29.5" 


Seating Positions 4-5 





31

limited 744E 

5 

10 


control panel to 

set the 

temperature, 

select the 




This valve 

controls the 

water flow of 






4 HK40 Jets 4 

5 Bather’s Control Panel 1 



8 Ozone-ready Injector Fitting 1 

9 Light 1 


11 Jet Selector 1 


13 Waterfall Feature (option) 1 

14 Waterfall Valve (option) 1 

15 Spa Frog® Sanitation (option) 1 

16 Spa Frog® Return Fitting (option) 1 


Size 


Height 34" 







32

limited 744E 

ZONE 1 

ZONE 2A 

Upper-, 


lower-body 

jets.* 

ZONE 2B 

Lowerback 

jets.* 

33 

*Neck jets 

operate in 

all zones.

limited 641R 

5 

10 



set the 

temperature, 

select the 




This valve 

controls the 

water flow of 






4 HK40 Jets 4 





9 Light 1 






15 Spa Frog® Sanitation (option) 1 



Size 


Height 34" 







34

J 

limited 641R 

ZONE 1 

ZONE 2A 


mid- back, 

and leg 

jets.* 

ZONE 2B 

Lowerbody 

jets.* 

2 

1 

*Neck jets 

operate in 

all zones. 

35

limited 520M 

5 

10 



set the 

temperature, 

select the 




This valve 

controls the 

water flow of 




2 HK12 Jets 9 


4 HK40 Jets 4 





9 Light 1 




13 Spa Frog® Sanitation (optional) 1 



Size 


Height 34" 







36

limited 520M 

ZONE 1A 



lower-back 

jets.* 

ZONE 1B 

Lowerbody 

jets.* 

*Neck jets 

operate in 

all zones. 

37

limited 319S 

5 

10 



set the 

temperature, 

select the 




This valve 

controls the 

water flow of 






4 HK40 Jets 4 





9 Light 1 






15 Spa Frog ® Sanitation (option) 1 



Size 


Height 29.5" 







38

limited 319S 

ZONE 1A 



lower-back 

jets.* 

ZONE 1B 

Lowerbody 

jets.* 

*Neck jets 

operate in 

all zones. 

39

spa control operation 

ALL MODELS 

PUMP PRIMING (Pr) 

Pump priming feature begins at start-up. When 

your spa is energized, the LCD window displays a 

“Pr” message. This mode lasts approximately four 

to five minutes, if not exited manually by pressing 

the TEMP pad. 

UNDERWATER AND ENTRYWAY LIGHTS 

Press the LIGHT pad to turn the underwater and 

entryway (option) lights on and off. The low-voltage 

system produces a night light for evening use and 

makes entering and exiting the spa safer. After being 

on for 60 minutes, the lights automatically turn off. 

WATERFALL FEATURE (U630, U530, U418, U315, 

744E, 641R, 319S) 

The Waterfall feature and Convenience Center 

attaches securely to the dual Vortex skimmer tops. 

The water flow is controlled by an independent 

valve. NOTE: Don’t remove the waterfall top while 

the pumps are running. 

JETS 

Use the JETS pad on the bather panel or remote 

control. First press of the JETS pad activates pump 

on low-speed (and starts soak timer). Second 

press of the JETS pad activates pump on highspeed. 

Third press of the JETS pad turns jets off for 

all-quiet mode. Fourth press of the JETS pad turns 

pump back to low-speed. If the pump is already on 

low (heating, filter cycle) then the first press starts 

the soak timer. After running on low- or high-speed 

for 15 minutes, the pump automatically turns off 

(unless in heating or filtering cycle). 

40 

SOAK TIMER 

The soak timer starts the first time you press a 

JETS pad. The LCD window displays the elapsed 

time (1-30) for 55 seconds then switches to the 

current water temperature for five seconds then 

back to the timer. It continues to alternate for the 

entire 30 minutes. The timer runs for 30 minutes


regardless of other functions in use (jets, temperature, 

or light). You can manually cancel the timer by 

pressing the TEMP+- pad and then the LIGHT pad. 

CONSTANTCLEAN WATER MANAGEMENT 

with built-in sanitation (see page 61). 

SOLID-STATE OZONATOR 

The ozonator greatly reduces the amount of 

chemical sanitizer you need in the water to keep 

your water clean. The ozonator functions whenever 

the system is operating on filter or clean up cycles. 

You should occasionally inspect your ozonator to 

ensure it continues to light (see MAINTENANCE, 

Every Three to Four Months). A good time to do this 

is when you drain and fill your spa. 

SMARTCLEAN FILTRATION 

Your spa is preset at the factory with a default 

setting to filter itself using the jet pump on lowspeed 

for two hours twice in a 24-hour period. 

These settings represent the filter settings necessary 

for average use. The timing of the first filter 

cycle is determined by when the spa was initially 

energized. The first cycle begins six minutes after 

this initial power-up. The second filter cycle begins 

12 hours after the first cycle. 

Factory Default Settings: 

• Filter Cycle Duration: F2 (2 hours) 

• Filter Cycles: 2C (twice per day) 

• SmartClean: 1H (1 hour) 

Marquis Ozonator 

reduces the need for 

chemical sanitizers. 

These settings represent the most commonly used 

settings, but your use may be different, depending 

upon many variables – frequency, number of 

bathers, duration, water capacity, etc. These variables 

affect the quality of water and the way it 

should be managed to achieve the most effective 

cleansing. Selectable choices for the settings of the 

operation systems allow flexibility and ensure your 

Everyday Hot Tub remains easy to maintain for your 

particular set of circumstances. 

To adjust the filter settings 

First press of the SETTINGS pad displays the filter 

time settings (F1, F2, F4, F6). Use the TEMP+- pad to 

scroll through the options. When desired selection 

has been reached, press SETTINGS pad again to 

enter selection and advance to the filter cycle 

settings (2C, 1d, 1n). For example, if you select 2C 

and F2, your spa will filter two hours twice a day for a 

total of four hours of filtration daily. 

41


Use the TEMP+- pad to scroll through filter cycle 

options. When desired selection has been 

reached, press the SETTINGS pad to enter selection 

and advance to the SmartClean settings. 

Selectable filter cycles and cycle duration 

• 2C: twice per day (once every 12 hours) 

• 1d: once during the day 

• 1n: once during the night 

• F1: 45 minutes 

• F2: 2 hours 



SMARTCLEAN 

Since a spa is always covered when not in use, it 

stays fairly free of debris or outside contamination. 

Contamination to a spa’s water occurs during 

usage, so filtering immediately after usage is the 

most effective time to clean the spa water. Your 

spa is preset at the factory with a default setting to 

filter for one hour (1H) every time your spa is used. 

This filtration cycle begins 30 minutes after the spa 

light or jet pump has been deactivated. The pump 

runs on low-speed to filter the water for the cycle’s 

duration. 

Selectable SmartClean Settings 

• 1H: 1 hour 

• 2H: 2 hours 



• OH: Off 

To adjust the SmartClean settings: 

Use the TEMP+- pad to scroll through options. When 

desired selection has been reached. Press SET- 

TINGS pad to enter selection and exit settings mode. 

TEMPERATURE DISPLAY AND ADJUSTMENT 

Factory Default Settings: 

• Temperature: 102°F (39°C) 

The LCD window displays the actual water temperature. 

Pressing the TEMP+- pad makes the 

numbers flash, then pressing the pad again (repeatedly) 

increases the set temperature one 

degree at a time, up to 104°F (40°C). After a short 

42


pause, the actual temperature displays. Press 

TEMP+- pad repeatedly to decrease the set temperature 

to 80°F (27°C). 

*NOTE: In event of a power outage, all settings 

revert to the preset, default settings. 

HEAT MODE 

Your spa comes preset in the standard heat mode. 

For most applications, the standard mode should be 

used. If you are in a warm weather climate and the 

spa does not require as much heat, the economy 

mode may work best. For a vacation home or for 

very infrequent use, the sleep mode provides 

filtration and circulation with lower energy demand. 

In economy mode your spa heats only during the 

filter cycle. In sleep mode your spa will maintain a 

water temperature that is 20°F (7°C) below the set 

temperature. This ensures your spa will be ready to 

use more quickly (allow about one hour per one 

degree F for heating your spa’s water) when 

increasing the temperature to the desired level. 

The spa’s heat mode can be adjusted to one of 

three different settings: 

Standard Mode 

The spa water heats to the temperature as set at 

the bather’s panel. In this mode the filtration pump 

turns on for two minutes every half-hour to “poll” or 

check the water. If heat is needed the unit heats to 

the set temperature. The LCD window steadily 

displays the actual temperature in this mode. 

Economy Mode 

In this mode the spa only heats to the set temperature 

during a filter cycle. The LCD window displays 

“Ec” alternately flashing with the actual temperature 

when the spa is up to temperature and “Ec” steadily 

when the spa’s water temperature is below the set 

temperature. 

43 

Sleep Mode 

Your spa will maintain a water temperature that is 

20°F (7°C) below the set temperature. Heater 

functions only during a filter cycle. The LCD window 

displays “SL” flashing alternately with the actual 

temperature when the spa is up to set temperature 

and displays “SL” steadily when below set 

temperature.


To Adjust the Heat Mode: 

First press the SETTINGS pad to display the heat 

mode settings (St, Ec, SL). Use the TEMP+– pad to 

scroll through the options. When desired selection 

has been reached, press SETTING pad again to enter 

selection and advance to the filter cycle settings (F1, 

F2, F4, F6). 

HEAT LIGHT 

The HEAT light illuminates when the heater is on. The 

pump circulates on low-speed whenever the thermostat 

calls for heat. 

SYSTEM LOCK 

Once you find and establish the settings that work 

best for your individual needs, use system lock to 

keep from inadvertently changing the settings. 

Press the TEMP+- pad and then immediately press 

the SETTINGS pad. Unlock by repeating sequence. 

While the system is locked, you may still operate the 

jets and light. The LCD window displays LC to indicate 

the system is locked when you try to change the 

temperature or settings. 

REMOTE CONTROLS 

Wireless Remote (optonal) 

Underwater light 

Press the LIGHT pad to turn the underwater light 

on and off. The low-voltage system produces a 

night light for evening use and makes entering and 

exiting the spa safer. After being on for 60 minutes, 

the light automatically turns off. For best results 

point the remote at the IR sensor in the spa. 

Jets 

First press of the JETS pad activates pump on lowspeed 

(and starts soak timer). Second press of the 

JETS pad activates pump(s) on high-speed. Third 

press of the JETS pad turns jets off for all-quiet 

mode. Fourth press of the JETS pad turns pump 

back to low-speed. If the pump is already on low 

(heating, filter cycle) then the first press starts the 

soak timer. After running on low- or high-speed for 

15 minutes, the pump automatically turns off (unless 

in heating or filtering cycle). 

NOTE: During times of inactivity wireless remotes 

should always be stored in the cup holder on the lip 

of the spa. By storing the floating remote out of 

water it will be less susceptible to water intrusion, a 

44


situation that can occur after extended water exposure. 

More often water intrusion occurs when spa 

owners attempt to replace the batteries in their remote 

and then do not properly reseal it. Battery replacement 

should only be attempted by spa care professionals. 

Dolphin Remote (optional) 

Spa functions 

Use the pads to control light and jets. See OPERAT- 

ING YOUR SPA. 

Dolphin Remote Soundsations operation 

It is designed with sophisticated technology that will 

allow you to consolidate many of your existing 

remote controls along with the Soundsations audioready 

system in your spa. It’s packed with easy-touse 

features such as: 

• Preprogrammed to operate the cable converter 

supplied by your cable system provider. 

• Preprogrammed technology for easy setup. 

• Color-coded keys to quickly locate popular 

functions 

• Code library for video and audio components 

• Code Search to help program control of older 

components 

• Learning function to allow programming with 

another infrared (IR) remote 

• Combination IR and RF (radio frequency) capability 

that can send commands through the optional 

RF base station to devices in your house. 

Before you can use your Dolphin remote, you will 

need to program it to operate the specific home 

entertainment components you wish to control. 

Follow the instructions detailed in Dolphin Remote 

manual to set up your remote and enjoy our new 

remote control. 

45


SOUNDSATIONS AUDIO-READY SYSTEM 

Spa location and speaker cord routing 

The factory-installed speaker cord located inside the 

spa’s equipment compartment is 100 ft. long. You 

must locate the spa close enough to the audio 

source to allow the cord to be run so it is not exposed 

to damage and does not create a trip hazard. 

NOTE: A 200 ft. long speaker cord is available as an 

optional replacement for the supplied 100 ft. cord. 

Ask your authorized dealer for details. 

Do not replace the supplied speaker cord with any 

other type of cord. 

WARNING! Risk of electric shock: Audio source must 

be placed in a protected location at least five feet 

from the spa. Do not use a portable stereo. Do not 

use home audio equipment outside. 

Decide on the best path for the speaker cord and 

then route the speaker cord out of the equipment 

compartment in the most appropriate manner for the 

installation. 

The speaker cord must be installed by a licensed 

electrician in accordance with the National Electric 

Code and all local building codes. Additional installation 

advise from an A/V technician may be helpful or 

necessary if there are any special circumstances, 

such as connecting to unique or complicated home 

theater systems. 

Connections 

CAUTION! Risk of electric shock: The stereo cordconnection 

within the equipment compartment and 

the supplied 100 ft. cord which is used to conduct the 

audio signal to the spa are intended to carry a low 

voltage (12V) audio signal supplied by a conventional 

household-type audio system. The cord-connection 

and cord are not to be used for any other purpose. 

2 inches (5.0cm) 

Outer jacket 

1/2 inch (1.3cm) 

Strip approximately 2" off 

the outer jacket of the 

speaker cord. 

46 

CAUTION! Before making any connections, turn off 

the stereo receiver and unplug it from the power 

source. Failure to do so may result in damage to the 

system. 

1. To prepare the end of the speaker cord, strip 

approximately 2" off the outer jacket. 

2. To prepare the ends of the wires, strip approximately 

½" of insulation from each wire. Then, twist the bare 

ends of each wire so there are no loose strands of wire. 

WARNING! Never use broken or frayed wire, as 

damage or electrical shock may result.


+ 

R 

- 

- 

L 

+ 

Wire connections. 

RED 

BLACK 

WHITE 

GREEN 

CAUTION! Exposing too much wire or having wires 

with frayed ends could cause wires to touch each 

other, which could damage the equipment. 

3. Wire connections 

A. Red = Right (+) 

B. Black = Right (-) 

C. White = Left (-) 

D. Green = Left (+) 

NOTE: Do not connect speaker cord to any speaker 

terminals already in use. 

4. Check all connections to the stereo receiver. 

Make sure all wires are connected in phase 

(+ to + and – to –). Correct any wiring problems 

before reconnecting the stereo receiver to the 

power source. 

You should perform a routine inspection (every 

three months) of the Soundsations Audio System 

to ensure that the system is operating properly. 

If the cord or cord-connection is damaged; if the 

door to the equipment compartment shows signs 

of deterioration; if excessive water is entering the 

equipment compartment; or if there are other signs 

of damage to related components, turn off the spa 

and have the damaged component repaired by a 

qualified service person. 

Recommended components 

Use stereo receivers rated from 60 to 120 peak 

watts per channel and rated from 8 to 16 ohms. 

The Soundsations Audio System has automatic 

protection circuits to protect against overload. This 

circuit activates at high volume levels to reduce 

output, causing a decrease in volume. This is 

normal operation and indicates that the power 

input may be exceeding safe levels. If this 

protection circuit has been activated, turn down 

the volume to allow the system to reset itself and 

resume normal operation. Sustained listening at 

high volume settings is not recommended. 

CAUTION! Please read this installation guide 

completely before the installation. Failure to follow 

the instructions in this guide voids all warranties on 

the Soundsations Audio System. 

47

equipment diagram 

MODELS 630, U630, 530, U530, 744E, 641R 

# Component Qty. 

1 Control box and heater 1 

2 MP160 pump 1 

3 HP130 pump 1 

4 Slice valves 2 

5 Pump unions 4 

7 Motor mounts 8 

8 Hose bib drain 1 

9 Light bulb 1 

10 Ozone fitting 1 

11 Check valve 1 

12 Ozonator (option 744E, 641R) 1 

13 Soundsations plug (option) 1 

48

equipment diagram 

MODELS 418, U418, 315, U315, Rendezvous, 

Retreat, 520M, 319S 

# Component Qty. 

1 Control box and heater 1 

2 HP120 pump (315, U315, Rendezvous, 

Retreat) 1 

or MP160 pump (315, 418, U418, 

319S, 520M upgrade) 

3 Slice valves 2 

4 GFCI (315, U315, Rendezvous, Retreat, 

319M, 520M) 1 

5 Pump unions 2 

6 Pump plug 1 

7 Motor mounts 4 

8 Light bulb 1 

9 Check valve 1 

10 Ozonator fitting 1 

11 Ozonator (option 520M, 319S) 1 

12 Hose bib drain 1 

13 Soundsations plug (option) 1 

49

troubleshooting 

PLEASE NOTE: The following corrective actions 

may be performed by the spa owner. If the trouble 

cannot be corrected in the steps below, please 

contact your Marquis Spas ® dealer for service. 

(Improper servicing by an unauthorized service 

provider or spa owner could result in damage not 

covered by the warranty and could cause serious 

injury.) 

EQUIPMENT WILL NOT OPERATE 

• Check the control panel LCD window for 

diagnostic code. 

• 240V Spas: Check the circuit breaker on the 

main circuit panel. 

• 120V Spas: Check the GFCI power cord and 

reset if necessary (see IMPORTANT SAFETY 

INSTRUCTIONS at beginning of manual). 

• Check the condition of the power cord. 

INADEQUATE JET ACTION 

• Be sure the shut-off valves are completely open. 

• Open the jets by turning the jet face to allow for 

maximum water flow. 

• Check for obstruction or restrictions at suction 

guard(s) or filters, such as leaves, etc. 

• Check to ensure water is at proper level and 

add water if needed. 

NO HEAT 

• Check temperature displayed in the LCD 

window for desired temperature setting. 

• Inspect the filter cartridge for dirt and debris. 

• Check that the water is at proper level, 2/3 up 

the Vortex skimmer opening. 

• Check HEAT MODE to be certain spa is not in 

SLEEP MODE. 

• Lower ambient temperatures may result in 

heat loss. 

NOTE: Do not expect instant hot water from the 

jets. It will take the heater 12-24 hours to heat the 

water to the temperature you desire. 

LIGHT DOES NOT WORK 

• Press the LIGHT pad on the control panel. 

• Reposition the light bulb in the socket. (See 

REPLACING LIGHT BULB.) 

• Replace the light bulb with a 6 WATT BULB 

(GE 918 ONLY). 

50

troubleshooting 

LCD DIAGNOSTIC MESSAGES 

The advanced technology built into the spa allows it to 

perform a number of self-diagnostic system checks and 

it can display a variety of messages in the LCD window 

on the control panel. 

HH: Overheat. The spa has shut down. DO NOT 

ENTER THE WATER. Contact your dealer for service. 

OH: Overheat protection. If a malfunction occurs and the 

spa water reaches 110°F (43°C), the system completely 

shuts down. In such a condition, DO NOT ENTER THE 

WATER. Turn off all power to the spa and contact your 

dealer for service. Several conditions could lead to 

overheating, for example, low water level, shut-off valves 

closed while heater is on, dirty filter, and restriction in the 

plumbing lines. After the power if turned back on, the spa 

will not restart itself until the water temperature within the 

spa drops to a lower, predetermined temperature. As a 

double safety feature, a secondary high-limit sensor 

shuts the system off if the water temperature in the 

heater housing reaches 118°F (48°C). In this case, the 

spa may be restarted by pressing any panel pad after the 

water has cooled to 110°F (42°C). If the switch trips 

repeatedly, do not use the spa and contact your dealer 

for service. 

IC: Ice. Potential freeze condition detected. 

SA: Spa is shut down. Sensor plugged into sensor “A” 

jack is not working. 

Sb: Spa is shut down. Sensor plugged into sensor “B” 

jack is not working. 

Sn: A sensor has malfunctioned. If alternating with spa 

temperature, it may just be a temporary condition. If 

flashing by itself, spa is shut down. Contact your dealer 

for service. 

HL: A significant difference between temperature 

sensors has been detected. This could indicate a flow 

problem. Check water level in spa and refill if necessary. If 

water level is okay, make sure the pumps have been 

primed. 

LF: Persistent low flow problems. Heater is shut down, 

but other spa functions continue to run normally. Check 

water level and refill if necessary. Contact your dealer for 

service. 

dr: Possible inadequate water, poor flow, or air bubbles 

detected in the heater. Spa is shut down for 15 minutes. 

Check water level and refill if necessary. If okay, check 

that pumps have been primed. Press any button to reset. 

51 

dY: Inadequate water detected in heater. Spa is shut 

down. follow directions for “dr” message.

maintenance 

WEEKLY MAINTENANCE 

1. Removing Debris 

Remove any debris from the Vortex skimmer and 

suction guard(s) on the inside of the spa. Blocked 

intakes can impede the flow of water through the 

jetting system. 

Water level should be 

two-thirds up the 

Vortex skimmer 

opening. 

2. Water Level 

Replenish the water level if necessary so that it is 

approximately two-thirds up the Vortex skimmer 

opening. (See STARTING YOUR SPA.) 

MONTHLY MAINTENANCE 

1. Filter Care 

We cannot stress enough the importance of a 

clean filter for proper water filtration. Dirty filters 

can restrict water flow, cause hazy water, and 

prevent your chemicals from working properly. 

Many water treatment products clear or clarify the 

water by clumping microscopic particles and 

minerals together so that these larger particles 

can be effectively trapped in the filter. A filter 

clogged with debris and calcium deposits does 

not trap particles properly. 

The Maintenance Reminder on the control panel 

indicates a CL every 30 days to remind you to 

clean your filter. 

Removing the Filter 

Grasp the edge of the dome-shaped Vortex filter 

top, pull up firmly, but gently, to remove it. 

Grasp edge of Vortex 

filter top, pull gently. 

Turn filter cartridge 

counterclockwise to 

unscrew. 

Turn the filter cartridge counterclockwise to 

unscrew it from its base. Lift out the filter cartridge. 

Use a hose to clean the filter cartridge or use a 

bucket and Filter Cleaner to soak the filters (you 

will need to flip the filter after the designated time 

to completely clean the entire length). 

NOTE: Keep an extra set of filters on hand so 

you always have a clean set ready for immediate 

spa enjoyment. Remember to replace the filter 

cartridge at least once a year. Replacement filters 

are available from your authorized dealer. 

52

maintenance 

Reinstalling the Filter 

Repeat the steps above in reverse. Do not 

overtighten the filter as it may cause the threads 

on the bottom to strip and fail to hold the filter in 

place. When replacing the Vortex filter top, center 

the top over the raised filter ring and press down 

firmly until the top snaps into place. (See INSTAL- 

LATION INSTRUCTIONS, Filter Cartridge.) 

EVERY THREE TO FOUR MONTHS 

Draining and Filling the Spa 

The average spa needs to be drained every three to 

four months. After months of continually adding 

chemicals to the water and introducing body oils 

and lotions, the water can be difficult to manage and 

chemicals are not as effective as usual. You may 

also notice excessive foaming. A maintenance 

reminder appears on the control panel as “CH” to 

remind you to change water. More frequent 

draining may be required depending on use. 

Check the end cap of 

the optional ozonator 

for a purple glow. 

1. Leakage Detection 

Open the equipment door and check for signs of 

water leakage around the pump. Pump seals 

wear out over time, especially with improper 

water chemistry. Early detection of pump seal 

failure can significantly reduce repair costs. 

2. Ozonator Operation 

Check to see if the bulb is lighted. The ozonator 

functions whenever the system is running on 

filter or clean up cycles. The end cap of the 

ozonator should glow if functioning properly. If not, 

the bulb has burned out. Contact your dealer for 

service. 

3. Draining the Spa 

A. Turn off the power to the spa. 

B. Remove the hose bib plug from the external 

drain and fill connection and attach a hose. 

C. Open the drain valve in the equipment 

compartment. 

D. When the spa is empty, close the drain valve 

and remove the hose. Reinstall hose bib plug. 

NOTE: Keep the drain valve closed at all times 

except when draining the spa (do not rely on the cap 

to stop the flow of water). Not doing so could result in 

damage to the drain valve due to freezing water. 

Replacing Mineral Cartridge 

The Spa Frog ® mineral cartridge should be replaced 

every four months. You may still feel the “spent” 

minerals inside, but they are no longer effective and 

need to be replaced. 

53

maintenance 

AS NEEDED MAINTENANCE 

1. Cover Care 

It is recommended that you use Cover Cleaner 

to keep the spa cover clean and conditioned. 

Proper care of the cover increases the life and 

keeps it looking great in even the harshest 

conditions. NOTE: Do not use regular household 

products or products that contain silicone, 

alcohol, steel wool, or bleach. 

2. DuraWood Exterior 

Clean the exterior of the spa with a mild soap and 

water solution. Cleaners containing alcohol, 

Acetone, Nitrobenzene, and Cyclohexanol can 

dissolve and discolor the DuraWood exterior. 

3. Wood Exterior 

The wood exterior has been treated with a waterbased 

wood preservative at the factory. We 

suggest the exterior be treated every six months 

with an additional coat of preservative for maximum 

weather protection. Your dealer can suggest 

the best preservative for your environment. 

4. Clean the DuraShell ® Interior 

Once the spa is drained, clean the DuraShell 

interior – especially at the water line. We suggest 

the Glove Sponge to clean without scratching. 

Clorox bleach (diluted) is the only approved 

cleaning agent for DuraShell – any other 

products should be avoided. 

NOTE: Due to the high-gloss, fine finish of the 

acrylics, imperfections in the surface texture 

may occur. These in no way compromise the 

integrity of the spa shell. 

NOTE: Do not leave an empty spa uncovered. 

Direct sunlight on the spa surface 

can cause severe damage or blemishing 

and can result in the voiding of any surface 

warranties. 

Remove lamp socket 

from back of light 

assembly. 

5. Excess Debris 

Grit and debris tracked into the spa should be 

removed with a spa vacuum. 

6. Water Line 

To avoid buildup of oils and lotions at the water 

line, clean the interior when needed. We suggest 

the Glove Sponge to clean without scratching. 

54

maintenance 

NOTE: Do not use the same brush or sponge to 

clean the exterior of the spa and the interior of 

the spa. Soap and other product residue used 

on the outside of the spa can cause foaming of 

the spa water and scratches to the spa surface. 

6. Light Bulb Replacement 

A. Turn off the power to the spa. 

B. Remove the equipment area door to find the 

light access. (See EQUIPMENT DIAGRAM.) 

C. Remove the lamp socket from the back of 

the light assembly by turning counterclockwise 

and pulling at the same time. 

D. Gently pull the bulb out of the lamp socket 

and replace it with a 6 watt bulb only (GE 

#918) available from your spa dealer. 

E. Install the lamp socket back into the light 

assembly and replace door. 

SUSPENDED USE OR WINTERIZING THE SPA 

Your spa was designed for year-round use and 

many people find the combination of hot water, 

therapy jets, and cool winter temperatures to be 

especially soothing. However, if you decide to discontinue 

the use of your spa for any extended period 

of time, we suggest you follow the steps below. 

55 

NOTE: During long periods of inactivity, damage can 

occur to equipment from condensation within the 

equipment compartment. 

1. Turn off the power to the spa. 

2. Drain the spa. (See DRAINING AND REFILLING 

THE SPA.) 

3. Remove all residual water from the seating 

and footwell. If necessary, bail out the 

remaining water then dry the spa with 

towels. A wet/dry vacuum is recommended 

for best results. 

4. Using the wet/dry vacuum, place vacuum 

nozzle over each jet nozzle to remove water 

from plumbing lines, starting with the highest 

jet and finishing with the lowest jet. 

5. Unscrew the pump plug from the pump. 

(See STARTING YOUR SPA.) 

6. Again, using the wet/dry vacuum, place 

nozzle over the exposed pump opening to 

remove excess water. The pump should be 

removed from the spa and stored in a climatecontrolled 

room. 

7. Clean the spa interior. 

8. Clean the filter cartridge. 

9. Reinstall the spa cover and lock in place. 

NOTE: Direct sunlight on the spa surface can 

cause severe damage or blemishing and can 

result in the voiding of any surface warranties.

spa care and enjoyment guide 

IMPORTANT CHEMICAL SAFETY 

PROCEDURES 

1. Always keep chemicals out of reach of children. 

2. Read product labels carefully prior to use. 

3. When dissolving, always add chemicals to water, 

do not add water to chemicals. Some dry chemicals 

should be dissolved prior to adding them to 

the spa. Using a clean container, dip some water 

from the spa. Mix until dissolved, then add to 

circulating water. 

4. CAUTION: Do not mix chemicals together. Add 

them separately to the spa water. 

5. All chemical products should be stored in a cool, 

dry, well-ventilated area where the average 

temperature does not exceed 90°F (32°C). Keep 

storage area clean of debris such as rags, 

newspaper, and combustible materials. 

6. Keep chemicals away from open flame or other 

heat source. Do not smoke near chemicals. If a 

dry chlorine chemical fire should occur, use water 

only. Do not use a dry chemical fire extinguisher 

to attempt to put out the fire. 

7. When adding chemicals, always keep the water 

circulating in the spa with jets in a downward 

circular pattern for better chemical distribution. 

Add chemicals to the spa water one at a time. 

Allow several minutes between any new chemical 

additions using the jet action to evenly distribute 

throughout the spa. 

8. After adding chemicals, wait the amount of time 

recommended on the chemical container 

before retesting your water for an accurate 

reading. Retest your spa water before using. 

9. If you have any questions or concerns about the 

correct procedures for handling chemicals, 

please contact your spa dealer or Marquis Corp. 

56


WATER CARE 

There are three things necessary for clean safe water: 

1. CIRCULATE: Water has to be circulated 

regularly; it can not be stagnant. 

2. FILTER: Water has to be filtered to remove 

particulate and debris. 

3. SANITIZE: Water has to be sanitized to kill 

organisms like algae, bacteria and virus. 

The control system in your spa will automatically 

circulate and filter. (See SPA CONTROL 

OPERATION, ConstantClean and SmartClean 

sections.) The sanitation requires minimal effort if 

done consistently and properly. 

To sanitize spa water, three things are required: 

1. BALANCE: The water must be balanced so 

the sanitizer can work and spa equipment is 

protected. 

2. SHOCK: Shock to oxidize organics and 

maximize sanitizer efficiency. 

3. SANITIZE: Maintain a proper level of sanitizer at 

all times. 

UNDERSTANDING WATER BALANCE 

Water balance is the interrelation of factors that 

determine the quality of the spa water. The effectiveness 

of chemicals and other additives are 

dependent on all these factors working together or 

“in balance”. The primary elements to water 

balance are the calcium hardness, total alkalinity 

and pH. 

It’s important to understand a spa is not just a “small 

swimming pool” and the care of a spa should be 

handled differently. Spa water is kept at a temperature 

of up to 104°F (40°C) but pool chemicals are 

designed for cool water. Plus the ratio of people per 

gallon in a spa is much higher than in a pool – four 

people in a spa is the equivalent of having 200 

people in a typical backyard pool. This increased 

“bather load” increases the residue from soaps, 

perfumes, body oils, cosmetics, and other contaminants. 

Always use water treatment products recommended 

for use in your spa. 

pH Balance 

Keeping the pH balanced is the most critical 

component of water balance. Calcium hardness 

57


and total alkalinity act as buffers to stabilize the pH. 

When they are properly adjusted, the pH will be 

stable and easy to maintain. The pH is a measure of 

the relative acidity and basicity of the water. The 

ideal pH range is 7.2 - 7.8. When the pH falls below 

7.2 the water can become corrosive. Low pH can 

cause damage to metal in the control system and 

heater, excessive sanitizer consumption, and skin 

irritation. A pH above 7.8 can be scale-forming and 

allow metals or minerals in the water to form 

deposits and stain spa surfaces. 

Alkalinity 

Alkalinity acts as a buffer to prevent the pH from 

changing as other substances are added to the 

water. Stability of the pH is directly related to the 

alkalinity. The alkalinity should be between 80 - 140 

ppm. Alkalinity below 80 ppm makes it difficult to 

stabilize the pH. Alkalinity above 140 ppm may 

increase the pH and cause cloudy water, scaling, 

and decreased efficiency of the sanitizer. 

Note: Alkalinity & pH Increaser and Alkalinity & pH 

Decreaser will affect both the pH and alkalinity. 

Generally, smaller additions will change the pH and 

have a very minor effect on the alkalinity. Larger 

additions will also affect the pH, but will have a much 

greater effect on the alkalinity. (Example: If the pH is 

very high and the alkalinity is within range, adding a 

few smaller doses of pH and alkalinity Decreaser 

instead of one large dose will reduce the pH with 

little effect on the alkalinity.) 

Calcium Hardness 

Do not use soft water in your spa. It is critical to have 

calcium in your water and in most cases tap water is 

fine. The ideal range of calcium is between 200 – 

300 ppm. The calcium hardness is normally 

adjusted when filling or refilling after draining the spa. 

High calcium levels can cause scale buildup on spa 

surfaces and equipment. Your spa can be protected 

against high calcium by using Metal & Stain 

Remover per the directions on the container. Low 

calcium levels can cause spa water to become 

highly corrosive and damaging to the equipment 

components and plumbing. To raise calcium levels, 

use Calcium Hardness Increaser. Most authorized 

dealers can test the calcium hardness of your water. 

58


BALANCE 

When initially filling or refilling your spa follow 

these steps to achieve proper water balance. 

IMPORTANT! Always follow instructions on the 

chemical container when adding chemicals. 

1. Test the spa water using a test strip or test 

kit. Determine the pH and alkalinity of the 

water. 

2.If adjustments are needed for the pH and/or 

alkalinity, always balance the alkalinity before 

balancing the pH. The product(s) you should 

use to adjust pH and/ or alkalinity are pH & 

Alkalinity Up or pH & Alkalinity Down. Make 

any additions per the directions on the bottle 

and then test and repeat if necessary until all 

readings are in the desired range. 

3.Increase the calcium hardness if necessary. 

SHOCK 

Initial Treatment 

Shock the spa using granular Chlorine Sanitizer or 

non-chlorine Spa Shock. Add directly to the spa 

per the instructions on the container. For the 

initial treatment, Chlorine Sanitizer is preferred as 

it will also establish a residual of sanitizer. 

Maintenance Treatment 

Once bacteria and other wastes are neutralized 

by the sanitizer, they stay in the water unless 

oxidized or shocked. Often called chloramines or 

bromamines, they create dull, cloudy water and 

can cause odor and eye or skin irritation. Shock 

treatment rids your spa of these wastes for clear, 

sparkling water. Shocking with non-chlorine Spa 

Shock or granular Chlorine Sanitizer is 

recommended once a week or whenever the 

water appears dull or cloudy or has a strong odor. 

Non-chlorine Spa Shock allows use of the spa 15 

minutes after shock treatment. 

NOTE: A strong bromine or chlorine odor typically 

indicates the spa needs to be shocked – not that 

there is too much bromine or chlorine in the water. 

A properly balanced spa that is shocked regularly 

will not have an odor. 

59


SANITIZE 

ConstantClean System 

The ConstantClean system utilizes a combination 

of sanitizers to increase water quality and 

significantly decrease maintenance. The 

combination of a Spa Frog ® Mineral Cartridge* and 

the factory installed ozonator greatly reduce the 

amount of sanitizer required. Instead of the normal 

3 - 5 ppm of bromine, you now only need to 

maintain 1 - 2 ppm of bromine. 

* The built-in sanitation system is not available in 

some international markets. However, the ozone 

system is standard on all spa models in all countries. 

Please see your dealer for recommended 

alternate treatment method if Spa Frog ® is not 

available. 

60


Setting 

Window > 

BUILT-IN SANITATION SYSTEM* 

After shocking the spa water with Chlorine 

Sanitizer granuals or non-chlorine Spa Shock, bring 

the spa water to operating temperature. Then 

install the Spa Frog ® cartridges. 

ADJUST THE MINERAL CARTRIDGE* 

Remove the protective cellophane wrap from the 

Spa Frog ® mineral cartridge. While holding the 

bottom of the cartridge, turn the top until the 

number six appears in the setting window. 

NOTE: This cartridge should be replaced every 

three to four months. You will still feel the “spent” 

minerals inside, but they are no longer effective 

and the cartridge needs to be replaced. It is 

recommended to drain and refill the spa at the 

same time you replace the mineral cartridge. 

ADJUST THE BROMINE CARTRIDGE* 

Remove the protective cellophane wrap from the 

Spa Frog ® bromine cartridge. Finding the right 

setting for the bromine cartridge will require 

monitoring your usage for the first few weeks. 

Begin with an initial setting based on the chart 

below and monitor bromine levels daily for the first 

week or so, adjusting the cartridge by one setting 

per day until a 1 - 2 ppm level has been achieved. 

To adjust cartridge, remove from system and turn 

to the next highest setting if the bromine level is 

low, or the next lower setting if the bromine level is 

high. The bromine cartridge needs to be replaced 

when empty between two and four weeks. 

Always maintain 1 - 2 ppm of bromine. 

Suggested Initial Bromine Cartridge Settings 

Filter cycle duration 

Spa Gallons 

150-250 250-300 300-400 

One hour 1 2 3 

Two hours 1 2 2 

Four hours 1 1 2 

Install cartridges in the 

holder. 

61


Cartridge holder cap 

INSTALL THE CARTRIDGES 

Locate and remove the cartridge holder cap on the 

top lip of the spa. Push down and turn the holder 

counterclockwise to unlock. Lift holder out. Snap the 

Spa Frog ® mineral cartridge into the area of the holder 

marked “MINERALS” (top portion), making sure to line 

up the indentation near the top of the cartridge with 

the raised line on the holder. Then snap the Spa 

Frog ® bromine cartridge into the area of the holder 

marked “BROMINE”. Be sure to line up the indentation 

on the cartridge with the raised line on the holder. 

After cartridges are snapped in, return the holder, 

push down, and then turn clockwise to lock into 

place. Replace the cap. 

CAUTION: Hand tighten only; avoid over tightening; 

avoid bending the holder to help prevent damage to 

the holder. 

REMOVE THE CARTRIDGES 

Reverse above procedures to remove cartridges. 

*The built-in sanitation system is not available in some 

international markets. See your dealer for recommended 

alternate water treatment method. 

62


WATER CARE REGIMEN 

SpaCare products are classified by easy to follow 

usage guidelines. The information below indicates 

whether the product should be used daily, weekly, 

monthly, when filling, or as needed – if special water 

conditions arise. 

DAILY 

Sanitizer 

Maintain 1 - 2 ppm of bromine at all times. 

WEEKLY 

Shock Treatment 

Sanitizer combines with bacteria and neutralizes it 

on contact. However, the used sanitizer/bacteria 

particle is still present in the spa water. Used 

sanitizer in the water emits an odor and causes 

cloudy water. To oxidize, or rid the spa of this 

used sanitizer, you must shock the spa once a 

week. 

AS NEEDED PRODUCTS 

pH & Alkalinity Up 

pH & Alkalinity Down 

These two products work to raise or lower the 

pH and alkalinity in the spa. They are only needed 

if the test strip indicates the levels are not in the 

ideal ranges. 

Water Clarifier 

Microscopic particles can pass through the spa 

filter and create cloudy water. Water Clarifier 

combines these microscopic particles into larger 

particles that can be trapped in the filter to clear 

cloudy water. 

Spa Defoamer 

If foam appears in your spa, the action of the jets 

will keep it from dissipating. The use of Spa 

Defoamer instantly rids your spa water of foam. 

Metal and Stain Remover 

Metal and Stain Remover will remove metals 

such as iron and copper from spa water. Used on 

a weekly basis, it will protect the spa from possible 

scaling caused by high levels of calcium. 

63


TROUBLESHOOTING GUIDE 

P: Problem 

S: Solution 

Cloudy Water 

P: Inadequate filtration or dirty filter. 

S: Ensure that the filter is securely installed. 

Clean or replace filter. Increase the length of 

clean up and/or filter cycles. 

P: Water is not balanced. 

S: Test water and adjust pH, alkalinity, and 

sanitizer as needed. Shock to oxidize and 

destroy organics in the water. 

P: Unfiltered particles or chemically saturated. 

S: Use Water Clarifier to combine particles. 

P: High total dissolved solids 

S: Drain, clean, and refill the spa. 

Chemical Odor 

P: Too many chloramines/bromamines in the 

water. 

S: Treat water with Spa Shock then adjust 

sanitizer level as necessary. 

P: Dull looking water, difficult to manage. High 

total dissolved solids (TDS) may be the cause. 

S: Drain and refill with fresh water. 

Musty Odor 

P: Not enough sanitizer in water – bacteria or 

algae in water. 

S: Add sanitizer as necessary and shock. Readjust 

sanitizer level if necessary. 

Yellow Water 

P: Low pH and/or low alkalinity. 

S: Test and adjust pH with pH and Alkalinity Up. 

Adjust alkalinity if necessary. 

Foaming 

P: High concentration of body oils, lotions or 

soaps, as well as excessive organics. 

S: Use Spa Defoamer and adjust pH and 

sanitizer as needed. 

64 

Scum Line in Spa 

P: Body oils and dirt. 

S: Use Glove Sponge to clean the spa. Test and 

adjust the sanitizer and pH if necessary. 

Increase the clean up cycle.


No Sanitizer Reading 

P: Sanitizer level is too low. 

S: Shock and/or adjust Spa Frog® bromine 

cartridge until the sanitizer registers in the 

recommended range. 

P: Test strip remains “white” even after sanitizer 

has been added. 

S: Sanitizer level could be extremely high. It can 

bleach the reagents on the test strip and give a 

false reading. 

Remove spa cover and activate jets and air 

control. Allow jets to run for 30 minutes. Test 

water to see if desired level has been reached. 

Adjust Spa Frog ® bromine cartridge to reduce 

bromine level. 

High Sanitizer Reading 

P: Too much chlorine or bromine added or 

dispensed into the spa. 

S: Remove spa cover and activate jets and air 

control. Allow jets to run for 30 minutes. Test 

water to see if desired level has been reached. 

Adjust Spa Frog ® bromine cartridge to reduce 

bromine level. 

Eye or Skin Irritation 

P: Contaminants or excessive amount of 

chloramines/bromamines in water. 

S: Treat water with Spa Shock. Adjust sanitizer 

level. 

P: pH is low. 

S: Adjust as needed. 

Corrosion of Metal 

P: Low pH. 

S: Adjust pH with pH and Alkalinity Up. 

Green Water/Algae 

P: Low sanitizer level or high pH. 

S: Adjust pH, shock and/or adjust Spa Frog ® 

bromine cartridge as necessary. 

Erratic pH 

P: Alkalinity and/or calcium hardness are too low 

causing pH “bounce”. 

S: Test and adjust alkalinity and/or calcium 

hardness to bring them into the ideal range. 

65


spa boutique 

TM 

SPABOUTIQUE 

A collection of unique items to delight your senses, 

free your time, and make your life easier. 

SpaCare gives you maintenance products to ease 

spa care – inside, outside, and especially the water. 

SpaTherapy surrounds your senses with aromas, 

visions, sounds and feel-good products to bring you 

and your environment to life. 

SpaStyle brings convenience items to enhance 

your lifestyle, while soaking in the spa or relaxing on 

the deck. 

SpaBoutique offers a full range of spa and backyard 

accessories, including SpaCare products, Spa Frog ® 

products, replacement filter cartridges, cover lifters, 

steps, and more. See your authorized dealer for a 

complete catalog of items. 

66

owner’s protection plan 

MARQUIS SPAS ® LIMITED WARRANTY 

[5] SPA SHELL, SPA SHELL LEAKS, AND STRUCTURE 

Marquis Spas warrants the spa shell against peeling, cracking, yellowing, 

blistering, or delamination for a period of five years*. Spa shell and structure are 

warranted against leaks for a period of five years*. 

[5] SPA CABINET 

Marquis Spas warrants the DuraWood exterior against peeling, cracking, 

blistering, or delamination for a period of five years*. Natural cedar exterior is 

warranted to be free from defects at time of delivery. 

[5] PLUMBING 

Marquis Spas warrants the internal plumbing, internal glue joints, and all bonded 

parts against leaking for five years*. 

[3] MAJOR COMPONENTS AND SYSTEMS 

Marquis Spas warrants the jet pump, pump seal, controls, equipment pack, 

and no-fault heater against any malfunction or defect in materials or workmanship 

for a period of three years*. 

[1] FACTORY-INSTALLED PARTS 

Marquis Spas warrants all factoryinstalled spa parts and components including 

drain bib, GFCI cord, gaskets, fuses, removable jet fittings**, skimmer lid**, light 

bulb**, light lens**, spa cover**, cover locks and latches** for a period of one 

year.* Filter cartridge and chrome jet covers are excluded from extended 

warranty, but are warranted to be free from defects at time of sale. 

TRANSFERABLE 

This warranty is transferable to all subsequent spa owners. 

*Warranty coverage begins from date of purchase by the original owner, or 

begins one year after date of manufacture, whichever begins first, and 

extends for the specified length of time for each component. 

**Customer must return part to Marquis Spas dealer for replacement. 

This warranty extends to the original retail purchaser of the spa for personal, family 

or household purposes only. This warranty is transferable. Warranty coverage 

begins from date of purchase by the original owner, or begins one year after date 

of manufacture, whichever begins first, and extends for the specified length of time 

for each component. 

In order to obtain the benefit of this warranty, the spa owner shall notify their 

authorized Marquis Spas dealer of any problem or warranty claim within thirty days 

of the time the problem is discovered. In the event the spa owner is unable to 

obtain parts or service from an authorized Marquis Spas dealer, the spa owner 

should contact the Customer Service Department of Marquis Spas. Notice of a 

problem can be sent to Marquis Spas via email at service@marquiscorp.com or in 

writing to Marquis Spas, 596 Hoffman Road, Independence, OR 97351-9601. 

Direct all correspondence to Customer Service Department. 

PERFORMANCE OF WARRANTY 

Marquis Spas agrees to repair any plumbing or surface defects and to repair or 

furnish a replacement for any factory-installed components covered under this 

warranty which, upon test and examination by Marquis Spas, prove defective. All 

materials for examination must be returned to Marquis Spas freight prepaid. 

67

owner’s protection plan 

Marquis Spas unconditionally warrants the no-fault heater against any failure that 

requires replacement. Unconditional is defined as warranty coverage without 

exception if the component fails to operate properly within the spa’s system, 

including, but not limited to, water chemistry damage. 

Replacement parts, including light bulbs, skimmer lids, removable jet fittings, 

covers, cover locks and latches must be returned by the customer to the 

authorized Marquis Spas dealer for replacement. 

Your authorized Marquis Spas dealer reserves the right to assess a travel or trip 

charge for service calls. 

THIS WARRANTY IS LIMITED TO THE REPLACEMENT OR REPAIR OF THE 

DEFECTIVE ITEMS AS STATED IN THIS SECTION OF THE WARRANTY. 

INVALIDATION OF WARRANTY 

This warranty is void if this spa has been subjected to alteration, misuse or abuse, 

or if any repairs on the spa are performed or attempted by anyone other than an 

authorized Marquis Spas service center. “Alteration” is defined as any component 

or plumbing change, electrical conversion, or the addition of any alternative 

heating or sanitation device(s) other than Marquis Spas recommended 

components which contribute to component or unit failure. “Misuse and abuse” 

shall include, without limitation, any installation, maintenance or operation of the 

spa other than in accordance with Marquis Spas printed instructions (located in 

the Owner’s Manual) or use of the spa in a manner or for a purpose other than for 

which it was designed. Under no circumstances shall Marquis Spas or any of its 

representatives be held liable for injury to any person or damage to any property, 

however arising. 

Other items not included in this warranty are freight expense; labor and material 

costs associated with removal and/or replacement of spa; damage to the spa 

surface and equipment due to the use of trichlor chlorine, or other harsh 

chemicals not recommended by Marquis Spas; damage to or fading/staining of 

the spa surface or equipment caused by impact, scratching, abrasive or corrosive 

cleaners, or extreme water temperatures (outside the range of 32°F to 120°F, 0°C 

to 49°C). Damage to the spa surface caused by leaving the spa uncovered and 

empty of water with direct exposure to sunlight may cause solar heat distress and 

would invalidate this warranty. 

Other costs not associated to the direct repair of the spa, such as phone charges, 

missed work, and damage caused to the spa beyond Marquis Spas control, are 

not included in this warranty. Items beyond Marquis Spas control include but are 

not limited to damage resulting from: improper electrical connections; accidents; 

failure to follow procedures defined in the Owner’s Manual; cleaning agents; and 

natural occurrences such as lightning. 

IMPORTANT: SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION 

OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION 

OR EXCLUSION MAY NOT APPLY TO YOU. 

DISCLAIMERS 

There are no additional warranties, express or implied, which extend beyond the 

terms of this limited warranty. 

No other person or entity has been authorized to make any warranty, 

representation or promise of performance not included in this express written 

warranty, and Marquis Spas shall not be bound by any such additional warranty, 

representation or promise. 

68 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY 

ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Everyday, Hideaway and Limited Series - Marquis Spas

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